About Cayan


Formerly known as Merchant Warehouse, Cayan is a cloud-based online payment processing solution designed for small and midsize companies. The product caters to both in-store retail as well as e-commerce businesses.

Cayan supports different modes of payment, such as Apple Pay, Android Pay, VISA, MasterCard, Amercian Express and Discover cards. The product also features equipment support, which allows users to integrate with wired retail payment devices from different providers, such as Ingenico and Verifone. Users can also integrate Cayan with mobile equipment, such as Mobile Chip Card reader (also known as EMV) and Ingenico devices.

Cayan also features e-commerce payments, which allows users to accept online payments with the help of Authorize.net’s payment gateway. Users can also leverage Virtual Terminals to capture payment information.

Cayan provides 24/7 phone support and online support. Users can also access the “Help Center” and “Getting Started” guides, tutorials and troubleshooting services.



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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of Cayan

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

4 stars

(6)

3 stars

(2)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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December 2017

Robert from LAKEWOOD MAIL N MORE LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Never have to think about it,

With the Cayan system it makes our card processing very easy. The end of the month balancing is quick and easy. Makes bookkeeping an ease.

Pros

When it is integrated with your POS system as mine is, its a breeze to operate. The reporting is very well organized which makes bookkeeping very easy. Customer Service is spot on. Very professional and has always replied to any inquire.

Cons

The system is integrated with our POS system and it works seamlessly. If I had to pick one thing, it would be if there is an issue you are not sure if it is the POS system, Cayan or a network issue.

December 2017

kate from B & R Estes Corp

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

the process could not be easier

fast!

Pros

The Genius machine works great. Our money is deposited the next day. Awesome. I also recommend having Swipe and an I-pad with a data plan as a back-up. It's saved us when we had internet problems without missing a beat.

Cons

I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)

December 2017

Val from Outspokin Family Bicycles

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

great service

cloud based system

Pros

easy to use and it integrates with the sites that are needed. like the integration with the vendors and the smartetailing integration as well.

Cons

wish it would create min and max suggestions based on sales data. would like to see less changes and more communication with the retailer. Would like the system to be faster and not to deteriorate during busy times

January 2018

Butch from towle's hardware & lumber co.

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

very good always helpful

A fast and efficient program with help quickly if I need it.

Pros

I don't have much trouble with it. It works well, and customer service is prompt and very helpful whenever I need help

Cons

I would like the signature part taken off so people would not have to sign with every purchase as long it would still work

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Financial Transparency!

Overall, Cayan's support team has blown me away and not only do they fix the (my) problem, they teach me how to avoid it in the future.

Pros

I've been using Cayan for about a year now, and have to say that my favorite thing about the software is the customer support. I haven't had many problems understanding Cayan features and functionality (self-taught), but when I do have a question the customer support representatives have always been able to diagnose the issue and lead me through -teaching me along the way- to a solution.

Cons

I have three different Cayan accounts to manage three different aspects of our business (retail/restaurant/eCom) and all of my reporting is in three separate accounts. I haven't yet figured out how to easily navigate between the three, but that sure would be nice.

March 2018

Courtney from JLBJ Septic Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Works Well

Pros

The layout is easy to use. I also like that I can save customer info and card info for faster transactions in the future.

Cons

We originally went with Cayan because it was supposed to be able to work with another program that we use, but unfortunately it does not.

March 2018

Casey from On-Sanitation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Easy to use

Pros

It is very easy to use and the transaction history is a life saver sometimes.

Cons

The only con that I have with this program is that we were told that it would work with a program that we had already purchased and it does not.

December 2017

Caroline from Carlisle Wide Plank Floors, Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Excellent service since Day 1, easy to use website, great value in a competitive industry

Pros

Very easy to use and good support when questions arise. We have multiple users internally and training was very easy for all.

Cons

there are some limits to reporting flexibility, but nothing that has caused an issue.

January 2018

LINDA from LINDA ERWIN-GALLAGHER, LMFT

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Works great

Pros

Good customer service and never had problems. When I would call for help, they were professional and fast

Cons

As with credit card fees, it adds up but when you have your own business it's part of the expenses.

January 2018

Ron from Sandlfy Locksmith, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Overall, the ease of use and the workflow is excellent.

Pros

The techs can take payments and send customers paid invoices at the point of job completion. A lot of A/R hassles are eliminated before they even have a chance to occur.

Cons

As with any technology, nothing is perfect. You still have to deal with lack of cell phone coverage and such issues. However, that is normally the exception, not the rule.

December 2017

Jennifer from Positive Change Counseling Center

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Easy to use, great customer service response

Pros

The processing rates are affordable and I've never had any issues with the software. I also appreciate that it's integrated into my EHR software - makes everything so simple!

December 2017

Rosa from My Urban Toddler at Arbor Hills, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Comprehensive training and great support. Easy to use system that works for my growing business.

Pros

I like the ability to access to batch processing and it's easy to use for customers. My bookkeeper and I were able to access reports for our quickbooks reconsilitation without too much trouble. In addition, the support that we received by several customer service reps were all excellent.

Cons

There are sometimes when it goes offline my employees struggle with troubleshooting. Is there a troubleshooting card that I can print off for them?

January 2018

Harshita from STAR Tax Solutions, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Good Merchant service provider experience

Ability to collect payments via credit/debit cards from clients

Pros

Fast processing, timely deposits to bank account and detailed monthly statements. Good customer service is a plus?

Cons

Monthly service fees continue to be charged for the months of suspended service. It would be helpful to small businesses, if the monthly services are waived during the months merchant service account is suspended.

December 2017

Andrea from Circus City Alpacas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Cayan has been very responsive to any needs I have had.

I'm able to easily processing credit card payments.

Pros

I'm able to review transactions without calling company. We have used Cayan for about six to eight months and we have been pleased with the product and the support we have received.

Cons

I have had to call a few times to connect to Ipad or clarify issues. Most of the time it turns out to be something I've missed on an article.

December 2017

Grace from Vista Feed & Supply

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money