Paypal Software


Paypal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

Paypal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through Paypal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

Paypal charges a transaction fee, which is calculated based on businesses’ total sales volumes. The system is compatible with mobile devices.



2,314 Reviews of Paypal

Overall rating

4.64 / 5 stars

Filters:

Showing 1 - 20 of 2,314 reviews

October 2018

Caroline from LASSO GROUP

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Best Online Money Transactions Tool

Paypal is a great tool for online money transactions. There are other online money transaction options but Paypal is the most reliable.

Pros

I like Paypal because it is widely used and accepted as a means of payment by most online businesses. I make most of my online purchases using paypal. It's convenient. The transaction fees are also quite reasonable.

Paypal is also quite easy to set up an use. The only thing you need to have an account up and running is an email address. The process of sending out money is also very easy since the only information you need from the other party is their email account and in seconds you can have money from your account transferred to theirs.

Since Paypal rocords all your transactions, it is easy to monitor your financial transactions and make decisions.

Another good thing with Paypal is you can have more than one Paypal account for different uses in your business or personal life.

Paypal is also pretty secure. I have never has an a security challenge with Paypal. However, you should always stay safe and never share your password with anyone.

Cons

A challenge with Paypal is that if you are not careful with your passwords, your account could be hacked and you could lose your money.

Another disadvantage of Paypal is that their system has a challenge with accepting digital visa cards.

Another disadvantage of Paypal is that the company could limit or ban your account and prevent you from doing certain transactions or accessing your money as a whole. I have had my account disabled and couldn't access my money for about 6 months.

October 2018

Edwin from footballshirts4all

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easiest way of online paying and receiving money

Pros

Buyer protection: When buying a product online and a seller sends a wrong/damaged/fake item you can ask Paypal to step in.
Seller protection: When buyers complain about an item that you sold them, while having it accurately described OR when a buyer returns an item but instead of the actual item returns something else Paypal will actually step in and protect the seller. It also protects you against fraud. I would advice to keep evidence of sold goods and for valuable items obtain tracking details.
Paypal has a competitive credit facility through paypal credit. With often several months interest free on purchases.
Paypal loans are excellent for businesses. Especially when running an online business, the fees on especially small loans are incredibly low (especially compared to loan sharks, and even compared to a bank), repayments also work very straight forward.
Sending and receiving money is also dead easy, sending money non commercially to friends and family is done by just filling in the amount and the email address of the receiver and click send. On the receiving end it tends to be there within seconds and you can withdraw it immediately to your bank account. Generally it is even processed the same day (even international transfers)

Cons

There is not a lot I dont like about paypal. Their fees are quite reasonable. The main thing I dislike is probably their foreign currency exchange rate, which is not that great. However you won't be paying too much if anything in fees, especially compared to banks or even money transfer companies like Western Union or Moneygram who can charge quite a bit even on small amounts.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Paypal the good and the bad

Overall, paypal is a good service, there are flaws of course but it does what it needs to. I've had clients have horrible experiences with them (held money and such), but I've got some clients that love them, I use them myself as well as they are convenient. My suggestion to most clients is to not allow a large amount of money to remain in the account at any given time, manually transfer to bank regularly or utilize the debit card to withdraw cash....but the service is reliable, easy to setup and use.

Pros

Paypal is very quick and easy to get set up and ready to accept payments, I think that's often the biggest draw to Paypal. Sending money to someone is easy and fast as well. There are multiple integration options to utilize Paypal to accept payments on your website, so you'll definitely find the right solution for you. The Paypal debit card is convenient as its much faster than transferring to your bank. Most of the time, the service works very well...but when you do have an issue, customer service is not great.

Cons

Unlike all other credit card processors, Paypal holds your money until you manually transfer it, this means if Paypal feels you have violated their terms of service, they can and will put a hold on your money. And the money held by them is not FDIC insured as it would be in a bank. Transferring money to your bank is slowwwww...but of course transfer from your bank is instantaneous. The fees are higher than a traditional merchant account/online processor scenario, but there's no setup fees and as stated above, it's very easy and quick to get setup and started right away. It's nearly impossible to find a phone number to customer service...and they aren't always very helpful.

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Paypal has Helped my Online Shopping be Secure and a Piece of Cake!

Overall, I think Paypal is a livesaver for anyone who is dealing with transactions online. In this day in age, security is a huge issue, and scammers are on the rise, and you dont want that to hinder you from making purchases online, so paypal gives me the sense of security when shopping.

Pros

I've been using Paypal for several years now ever since I started my online shopping adventures. Paypal offers many pros of using their service. One of my favorites, and the ease of being able to have my money in my paypal balance and be able to shop literally on several sites which allows me to choose paypal as my payment method with ease. Also, paypal offers secure transactions that are made quick, and not to mention buyer protection on all of your orders, no matter what site you are using, you will be protected. I'm a heavy user of ebay, and Paypal has protected me many of times when I came upon scam sellers on ebay who took off with my money, but since I used paypal as my preferred method , I was able to dispute it with them and they helped get my money back. Another awesome pro about Paypal is that they offer their Papyal Mastercard which you can receive % cashback whenever you use your card. This has earned me soooo much cashback over the years, it accumulates over a month, each month you get a nice chunk of change back.

Paypal also offers features for business owners, and invoicing features to help move your online business and transactions along easily. In my previous jobs, I've utilized Paypal in creating invoices for my customers, and managing all kinds of transactions. If you plan to start doing online shopping , I highly suggest signing up with Paypal, they are trustworthy and will have your back if you run into trouble.

Cons

The cons for Paypal are little to none to be honest. Only thing I would say would be their customer service. It isnt the fastest to get ahold of someone, but when you do they do indeed help you out.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Paypal - Payment Solutions for Business

We use Paypal to process payments from a number of websites and increasingly we use Paypal for client invoicing and payments. This often leads to faster payments than traditional invoicing and BACS processing. If you take occasional credit card payments over the phone, a Paypal business account can be a better option than a typical merchant account from one of the mainstream banks. Paypal has proved very reliable over the years and on the odd occasion when we have had to use customer services the response has been timely and satisfactory.

Pros

Paypal is now widely recognised as a payment solution - reputation and trust are important when asking customers for payment - especially online. Paypal's key selling point is that users with a Paypal account do not have to enter card details on a website which makes the payment process safer for all concerned.

Paypal has a global presence and can accept payments in most countries that you are likely to be dealing with. As a market leader, Paypal has good integrations with 3rd party tools like shopping carts. If a payment processor is going to be supported by a third party, Paypal is likely near the top of the list.

Customers can make online payments without having a Paypal account. The virtual terminal feature is also useful for processing payments over the phone or setting up a web page for ad hoc payments.

The invoicing feature does a good job of tracking payments and reminders.

Cons

There can be occasional issues with late chargebacks and the resolution process is very much weighted against the merchant.

A Paypal business account works well for online sellers with a certain volume/value of transactions; if you have larger volumes/values, there are other payment processing solutions that may be more cost effective.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Paypal makes it easy to receive payments

Overall, PayPal has proven to be a great choice for business needs, as I've been able to carry it over wherever I go, whatever I do, whenever I need it. I use it to collect payment on digital and physical goods across several platforms and marketplaces, as well as to invoice clients, and pay my recurring bills.

Pros

I like that Paypal is widely accepted everywhere, and the service charge rates are competitive with other payment processors. As a small business owner this makes it easy for me to accept and receive payment not just on my own site, but across a variety of marketplaces like eBay and Itchio, but also invoice customers and pay vendors.

Also, having Paypal as my payment processor means that I don't have to be personally responsible for storing customer payment information, which could prove a big liability otherwise were my site to be hacked. At checkout, I can simply redirect them to Paypal Checkout, and Paypal will handle the rest. I can then later check my Paypal Dashboard for the customer's information if I need to ship anything or contact them.

Additionally, the Paypal Business debit card is nice, because of the 1% cashback program on purchases ran as credit. It may not mean much savings, but every dollar counts and this can add up quick! This combined with the fact that Paypal will automatically email me a receipt whenever I purchase anything has given a lot of incentive to use the card with almost every purchase I make.

Cons

The thing I like least about PayPal is the integrated Sales Tax. If you use PayPal to automatically determine sales tax, as opposed a 3rd party sales tax calculator at checkout, then you will have to manually enter tax jurisdictions in yourself. This can be incredibly time consuming if the area (county or state) you're collecting tax for encompasses a lot of different zipcodes, as there can be dozens for just 1 county alone. I wish PayPal had its own ready-made tax code database to draw from or allowed for a 3rd party tax plugin.

February 2019

Samridh from TSI Incorporated

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

February 2019

My goto place for transactions

Pros

Everyone who has done some sort of online payment and transactions have hear of paypal so it wouldn't be wrong to say it is one of the most used online third party payment source in variety of businesses. I have used paypal for last 10 years and still do for many of my online purchases and even fund raisers.
- Easy to create account and use it
Paypal account is free to create for normal usage and anyone can have it. It is simple, straightforward, and most importantly no hassles.
- Secure and safe
At this age where technology is everywhere data security is super important. Paypal takes user information and data very seriously and does encrypt it in the most secure way.
- Easy to links accounts
You can put money in paypal or link bank accounts and transfer directly. You can even send money to family and friends with a few click of buttons once your accounts is link. How great is that.
- Smooth transactions
Whether you are selling stuff or buying, everyone trusts paypal so using it for a means of payment is accepted everywhere. Ebay users are one of the biggest user of paypal.
- History
Your buying, selling, depositing and withdrawing information are locked and loaded on paypal for viewing. When someone like me who continuously buys on ebay and sometimes sells as well, paypal helps me understand how much important it is to have these individual transactions stored and organized.

Cons

Paypal is great except,
- Transaction fees for businesses
Do you buy and sell on ebay? Then there is some fee one has to pay which is not great for everyone. I hated those fees but a small price to pay for convenience I think
- Not good for big businesses
Paypal is not for big business for sure due to its lack of proper customer support and backup. Better go elsewhere.

I never had to deal with it but I know a few people whose paypal account got frozen or removed for no reason. That could be a disaster for sure and that means you have to go through a lengthy process to get your money back if you lost some.

February 2019

Danyale from Evoluchun's Miscellanous

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Best Way To Pay In This Century

I have been using this software, website and app for over 10 years now if not longer. I have never had one issue with them that was not solved. I will never leave them as a valued customer.

Pros

Paypal is such a trusted source from the website to their app. They are easy to setup, anyone with a bank account can do this in 10 minutes maximum. They keep all your information secure and encrypted. They have to be the best way to get paid online as well as send money anywhere in the world. I can send money in seconds to my bank account as well as my fiance when he is overseas. It is good in business format which I have gotten to use as well. I even get a credit card so I can use it like any other debit card out and about. They also have a option for paypal credit for people that have shown loyalty and have descent enough credit not perfect but income to pay back they give you the chance. They are better than any loan company and their interests are much lower as well. You can use paypal to sell things with or just friends and family. You can have anyone anywhere send you money with just a simple link to your account which makes things easier to take donations. They have tools to use like for your websites and such as well. The customer service is amazing. They are spot on and go out of their way to help you with whatever issue you have. They also are fast to fix a fraudulent company taking money from you. Had this happen in the past after I got off the phone with them it was back in my paypal and they took care of the rest. This is a company that has showed me they value their customers. Anyone who wants a company they can trust with their money Paypal is it.

Cons

If you plan to use with any adult nature with this company it is not allowed. If it is any adult themed so if you look for to use for the adult industry jobs then you might have to look elsewhere. This is the only con I have yet to find.

March 2018

Anonymous

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Well, there's good and there's not so good

Pros

PayPayl's good features are that almost everybody uses it, it's fast, you get a credit card to access your money, there are a lot of apps and widgets to incorporate PayPal payments into your website if you're a retailer of any kind (I do use this in my art studio website). And it's one of Elon Musk's brain children, which generally is a great thing. I'm listing customer service as one of the cons, but I will say that the response time is fast, even if it's not what you want to hear. They don't bombard you with tons of emails. You have business and personal accounts to choose from and then can link your bank accounts to the card, so that if you're using it and it runs low, it will draw from your backup cards. Well, in theory - because I tried that the other day and it didn't work, which I'll mention in the cons as well. Yes, there are fees, but thankfully lower ones than for instance you'd see with a regular credit card. As a freelancer, it's a good method to use for transfer of payment for my services from different companies and individuals. Overall, I think it's OK, but there are some drawbacks I'll address below.

Cons

I mentioned customer service, yes, it is fast. But you don't always hear what you want to hear. For instance (and this may also be an eBay drawback) I purchased something from eBay that arrived completely unlike the description. Contacted the seller who agreed to take the item back and refund the money upon receipt. Even after I had tracking to show the item had been re-delivered to the seller, he did not refund my money. In contacting both eBay and PayPal I got the runaround and eventually no money was ever returned. Another time, GoDaddy charged my account for web services on a renewing bill that I was unaware was going to renew without my approval (because I had planned to move providers). I contacted PayPal and put in a request to review this transaction because it was not authorized by me, and they determined the charge was "just fine" and no funds were returned to me and I am now stuck with GoDaddy for another year. So that kind of makes my experience with PayPal a little bitter. Apparently anyone can just take money and they'll do nothing. I also mentioned that having a backup card matched to your PayPal card will pull money from the account if you use the PayPal card and don't have enough in your account to cover the costs. I had left my credit card in the back pocket of my jeans after putting gas in my car and was out and tried to use my PayPal card and it didn't go through, despite having linked my accounts to PayPal. So, another bitter experience. If you want to get your money any other way than through the card they provide, it takes time to transfer funds or get a check. Also you can only go back so far in time to review transactions on your card. I was recently trying to find an account history for 2014 and there does not appear to be a way to access that information. And if I'm not mistaken, I believe eBay and PayPal are severing their love connection at some point and PayPal may not be the golden child of payment methods anymore in the the not-too-distant future, which could potentially bump it from the top of the heap as the most frequently used payment service eventually.

May 2018

Nathan from Dotcom Zambia

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

3 of 5

May 2018

A Good but not so good feature

Pros

Paypal is one of the most well known payment processor services out there. Having used it for over 7 years now, there are some good things and some not so good things.

1) The ability to accept payments from almost anyone with a card. Paypal has been doing peer to peer payments for a long time now as well as business payments. Its very easy to set up an account and start receiving payments from anyone with a card.
2) Privacy when making payments -The ability to make payments knowing that your card information will not be shared with another party when making payments is just great. It adds a layer of privacy that is second to none.
3) Receiving payments - Paypal has always served as a second account of sorts for paying and receiving payments. Being able to send a request for payment and having that payment come in without lifting a finger or setting up complex accounts is always a huge plus, especially when you can withdraw that money to a bank account and actually use it!
4) Payment disputes - Paypal's payment dispute center is a service I have used many times over, the ability to resolve conflicts over service or payments within a controlled area is very helpful for someone who runs a business through Paypal or makes frequent payments. It is probably one of their best services

Cons

But not all is rosy, Paypal has over the years buffled me with some extreme challenges.

1) Unnecessary Account blocking - If Paypal suspects any suspicious activity on your account, they can block it without warning you. This happened to me once when I logged in from another IP address (was traveling at the time) and I had to wait 6 months to get any payments.
2) Support is not always helpful - While Paypal has many avenues to handle payment issues and disputes, their support center is not helpful when it comes to general account information and issues. Sometimes you have to read online to find a solution because their support can take anywhere from 7 days to never responding.
3) Using Paypal is risky. As a payment processor it is ok, but keeping money in Paypal for any reason can be risky as mentioned before issues like accounts being blocked, chargebacks and refunds can put your account at risk. For example, if you have 2 or more payment disputes, your account gets "reviewed", part of me feels like Paypal functions like a bank versus just being a payment processing service.

While I do think it is great service for making payments, the jury is still out on the receiving payments bit. My personal experience with Paypal has been "meh", I feel it is a necessary evil to get payments made and received but since there are very few other services that can match the features that Paypal has, it remains the one I use the most.

January 2018

Lisa from OES

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

It has some minor drawbacks but none are deal breakers.

PayPal has a couple things they may need to tighten up for the businesses using them. Once up and running, Ive not run into any issues or problems. Incoming or outgoing, funds travel as expected within a decent amount of time.

Pros

Using PayPal is easy and consumer friendly. Their help section is also very usable and informative. Payment can be taken from people with or without a PayPal account. The interface is intuitive and easy to navigate. There is also the ability to swipe credit cards in person. The basic device is provided at no charge and works with almost any smartphone. Its portability makes it a must have for businesses that are mobile. Processing of payments is easy for the consumer or whoever is paying you. I haven’t run across a bank that isn’t PayPal friendly. The app is a “light” version of the website, so there are a couple things that aren’t available but it still has a nice phone or tablet interface. Almost any information can be found from within. They are also informative with what's happening with funds with just a glance. Their transaction notifications are also on point.

Cons

The amount of verification required is a bit much, but considering the world today and corporations need to deflect blame when situations arise, they are thorough. I am a non-profit and has a bit of an issue with our status within the system. I got a couple form emails when inquiring but eventually got someone that could direct me. Talking to a person can be an issue but once you’re up and running, things go smooth. For a person to use PayPal and not force the organization they’re paying to incur a fee; the person must have a PayPal account. Many people are shy about putting their banking information permanently online but still use the service. I would like for PayPal to allow me to see my incoming payments comment section without having to click on it even though all other sections appear when printing. I would also like to be able to make my own report with what I need. There are several canned reports that don’t give me everything I want the way I want it, but I work around it. None of these issues are a deal breaker for me.

November 2018

Dawn from Lionbridge Global Marketing Operations

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Reliable, reputable, and made business possible.

Pros

I found and started using Paypal in 2002 on eBay. The ease of use, features available and dependability was one of the key factors that allowed eBay to serve the online commerce in ways that had not been possible before. Since then, I have helped and utilized many other paypal services from card swipes at physical locations such as flea markets and swap meats, to helping small business obtain paypal back loans.

Over the years I have dealt with other financial transaction systems, payment processors, and related services. None have provided the simplicity, stability and speed that paypal has. Customer support has always been quick and timely to resolve any issues. The fees have always been reasonable and in line or more affordable than similar merchant systems.

The biggest plus is, I have been able to securely take and make financial transactions in a safe way. I feel safe using this service and confident if problems were to arise that support would be available to help solve it.

Cons

The only con I have is over the years the website interface has scaled with changes for mobile users. Which is great, but sometimes I find myself stumbling about the changed interface looking for account information that has moved. The user help can be a chore to sift through. I find google searching often turns up answer to "how to" or "where is" on paypal easier than digging around their help files. Of course this has been quite some time and may be much easier today.

November 2018

Alisha from Hilton

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great for online business!

I personally enjoy it, I feel fully protected as a seller of goods and feel like the customer support is string and I can turn to them with any questions or concerns.

Pros

PayPal Invoicing is pretty easy to use and they have great service if there is an error. Once you apply an email if they are a registered PayPal user the address of whom you are invoicing will pop up making room for less error when shipping products, also you remain protected in the event a buyer has an incorrect or non updated address. PayPal allows both the seller and buyer to be protected as their customer service is typically very good when there is an issue and a case needs to be open. As an owner of a small online business I typically will only use PayPal invoicing for my transactions as I feel more confident and protected with their services. Their fees are very reasonable in cost and do not limit you much when it comes to expenses, they also have a shipping feature directly through their service that I have found to be for smaller items the best around, as the cost of shipping continues to increase greatly it feels as if PayPal still offers the better deal. With in a period of time using their invoicing services I was offered a debit card which I found to be a great addition to their services, I no longer have to transfer profits in the event I do not want/ need to and can just use the card as a regular card, although their transfer fees are also inexpensive one method continues to be free to transfer your funds. I feel the invoicing is very easy to use and have had zero issues with it to date.

Cons

I do not like the fact that you cannot use it via the application that is not a business account, I have seen a few complaints with other small business owners/ sellers about this. I feel it should be available on all forms of their applications, as not everyone that has enough transactions actually runs/ owns a business, sometimes it is just a one time ordeal.

December 2018

Gabrielle from Northern Arizona University

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

My go to international payment platform.

Its a great platform, I would definitely use it more if transaction costs were not as high. Most people use and recommend PayPal and so it has got a good reputation to date.

Pros

For me, It has been the easiest means of paying for products here in the USA. I immigrated to the US from South Africa a few months back. When possible, I have used PayPal to purchase items online without having to dip into my dollars and instead just use my South African Rands. In some circumstances, I tried to use my own bank to pay but was unsuccessful because most sites do not accept foreign visa cars. In these instances, PayPal was my only option, and the fees involved for the currency conversion and transaction were the same, if not less, than going through my bank.

Specifically, I like PayPal because the transactions are instant and it is completely safe with various measures in place, such as buyers protection and security ( I have had no issues to date and use it regularly). I appreciate the monthly statement that I receive form PayPal because its a documented record of my spending and international transactions.

Cons

It somewhat concerns me that this is linked to my email. Although I have had no security issues with PayPal, it feels somewhat insecure given that identification is through email. Although it is sometimes cheaper to go through PayPal, they still take a large cut on international payments and so I do avoid using it unless I really have to .

I have noticed that sometimes PayPal is listed as a payment option online, however, I have had a number of notifications come up saying that the store wont accept "international" PayPal accounts. I thought this product was developed for this reason? Why are stores not letting this happen if it technically should not be a problem?

I have also experienced a couple of crashes during PayPal payment or logging in. This is a concern because it involved money. I do not like to see this when PayPal is linked to my money. It may create a gap in the system and expose my financial information and/or place me at risk.

February 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

Paypal is my only online payment system and here is why.

Paypal is so easy to use, I haven't had any trouble using it at all. Payments received quickly and without any hassle. Paypal make my collections so much easier and stress free

Pros

PayPal is so easy to use, as a merchant it allows me the opportunity to collect payments from my overseas clients almost immediately ( Local issues not withstanding).

Paypal is easy to set up all you need is a bank account/credit card and an email address and within 24 - 48 hrs you are good to go.

Paypal is free to sign up but there are tiered features and services which do come at a cost especially for business account customers. (These rate are very affordable so no sweat there)

I love the invoicing/record keeping that having a Paypal account allows me. I can keep detailed records per transaction and with whom too.

Because its an online payment system it has to be very secure and for me the security is top notch

Paypal is available online with almost every merchant so if I do need to pay for something its also quite easy with my Paypal account

Paypal is just so very convenient and easy to use both as a merchant and consumer.

When compared to my local banks the transaction fees are reasonable and absolutely acceptable

Cons

As an international client some feature of the services is unavailable to me such as access to the Paypal card.

January 2019

Ignacio Araujo from Self-Employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Still the reference for paying and getting paid online, but fees are becoming increasingly higher.

It's the biggest reference to pay and get paid online, especially for freelancers that provide services around the world. It's really easy to use and very popular among profesionals and clients. Unfortunately, their fees are becoming higher and higher these last years (which also gave the opportunity for other similar services to take a portion of this market).

Pros

Very popular, so almost anyone will know and be able/willing to use it.
It's useful for freelancer professionals, that can get paid easily.
Most clients use it (and someones will even prefer to pay via PayPal).

It gives you the option to withdraw your money to your home country bank account or keep the balance in your "PayPal wallet" and use it to buy online.

Cons

Unfortunately, their fees are becoming higher and higher.
Nowadays, you will pay something around 7,5% to receive money in your PayPal account.
They won't charge you to withdraw to your local bank account, but their exchange rates will always be around 3,5% to 5% lower than mid-market (so it is a fee, after all).

When possible, it's best to keep the money there and use to buy things online, so you can save at least this XE fee.

They could also offer an option for a pre-paid credit card, so you could use your balance directly with this card, as other similar services already do (at least for Brazil, it doesn't seem to be available up to now).

November 2018

Jenny from Kander Pacific

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

Transfer between Australian account and American account difficult

I have an Australian paypal account and an American one. I recently received payment from an ebay sale and it was sent to my Australian paypal when I wanted it sent to my American one. I couldn't get it transferred over. I contacted Paypal and Ebay and the solution was not resolved. So I ended up sending myself the money and paying the converting fee and extra fee for doing the transfer. If a customer has multiple accounts in different countries, I think it would be smart to be able to get monies moved around from different accounts. I plan to have a viable ecommerce business but for now, I make personal sales as my sales are not too high. I'm worried that if there is a problem again with issues like this, that I will have to be transferring myself money between international accounts, without the help of paypal. I am overall satisfied with Paypal, I use it a lot to make sales, trasnfer money to friends, etc. however, this was the only time I had a real problem and it would have been helpful if I could have verified both my accounts to show that it was mine, and that I could get the funds moved from one account to another.

Pros

User interface on the computer is well done. Easy to find what you want to do.

Cons

There are too many verifications that are happening and it's really starting to become a burden. I had to change my phone number and when I went into paypal, they wanted to confirm something through my cellphone. I couldn't do this obviously because the old number, I didn't have it anymore!

August 2017

Elizabeth from Rebel Popcorn

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

3 of 5

August 2017

A Fantastic Way To Start!

Overall, this was a great POS for our company to start with at mobile markets. It was simple and straightforward and I found the customer support to be great! If you need/want a simple POS to get you started, give it a try!

Pros

This was an easy way to get started with a POS. It was free and simple to setup. I found it very simple to change the products around, as well as prices. The app is simple to install across different devices and platforms and it works just as well on my android as it does on my staff's iPhone. Adding products to the shopping cart and checking out is a breeze. Also, it is simple to change tax rates within the app. This was helpful for mobile events that we needed to change the tax rate temporarily. It also worked well for multiple people to use at different events. Finally, the company was awesome at sending more swipers to get us setup. We realized that we needed 5 people to be able to ring up product across multiple events at a given time and paypal was quick to send us more swipers and get us up and running!

Cons

There isn't much style to the app. This doesn't really matter, but once our company was established and we started using a different POS in our store, this was only used as a backup and my staff actually complained that there weren't pictures of the products.

July 2018

Lorena from PanHouse Casa Editorial

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

My best friend since I've been freelancing

Currently, almost all my payments for freelance work come through this medium, so without Paypal, I would have no money, basically.

Pros

Paypal's reach and the ability to receive payments from anyone quickly and easily is definitely its greatest advantage. In addition, notifications are always fast both by email and by the app, payments can be processed at any time from the smartphone, and its portability is an advantage for any freelancer or business.
And, of course, the fact that it is one of the most widely used online payment methods.

Cons

The first thing they should try to correct is the unnecessary blocking of accounts. They're not only annoying and unexpected (any small action can lead to being blocked, in my case, a trip), but they also take a long time to solve the problem, the verification is absurdly slow and they don't give much support so the account is unusable during that time.
The other thing I would like them to take into account is the users outside the USA (there are so many of us). Getting the money out of Paypal is very difficult because we can't receive the card, and half of the balance it goes away in commissions to make the currency changes or withdraw the dollars. Not to mention that the commissions for payments are one of the highest of these platforms.

December 2018

Palla from Self-employed

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

universal money paypal

Pros

The currency of countries are different but paypal is universal.thats why people love it. this is so simple make an account in paypal ,and easy to use also. paypal account is most important for lot of people. it changed way of shopping,payments,transactions,etc.simply link with your bank account which you have and use it with paypal.you can send money to anywhere in the world and you can request money from any where .most of the companies have paypal transfer option so any country not a matter i am using paypal since 6 years great way for transfer money or recieve.

Cons

PayPal allows you to spend money or receive from any country but sometimes the payment you requested will come a little slow. everybody wants instant transfers and instant money if PayPal is also give quick money transfer then it will be more useful than before.and password reset with phone number is also very difficult because iam having a issue in this topic i changed my number but when i want to change my password its notallowing me to reset because its showing old phone number which i used earlier so i choose different option in that matter. so people change numbers frequently,paypal has to give change the number option also