Tuio has been a fantastic tool to move our school into online payments and invoice management.

Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Pros

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Cons

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Easy payment processing

Pros

Easy payment of school fees. Less written cheques and visits to the school office to pay for fees. Email communications prior to payment processing to ensure funds are available in my account before payments are processed.

Cons

Payments are set for processing on specific dates. Sometimes I would prefer to just pay immediately and not have to be reminded about it for processing on another day.

Confusing

Confusing.

Pros

Recordkeeping. It is great to have easy access to receipts.

Cons

Perhaps it is partly the fault of the school that is making me use the software, but the payment type option is confusing. Why is “cash or cheque” even an option when this is supposed to encourage online transactions. Also, my school has had to send multiple invoices for seemingly the same things because of monthly billing? I’d actually rather go back to submitting cheques and receiving emailed receipts.

A useful tool

Pros

I use this software as part of my kid's school sign-up forms and administration. I find it easy and convenient.

Cons

I don't have many cons. Perhaps the forms section could be easier to navigate but basically fine.

Easy payment

Pros

Very easy to use and easy to see invoices. Shows

Cons

Need give more information regarding privacy and security.

Convenient for payment but not always clear whether payment has been processed.

Pros

I like that it allows you to choose your method of payment and pay online.

Cons

I don't like how long it takes to show whether the invoice is settled. I find it confusing.

I use the system to pay my daughters school fees. It is well organized and simple to use.

Pros

I like that it is simple. And when I need help the representative contacts me immediately. I use to pay bi weekly at the daycare. But now I pay through TUIO and everything is organized for me.

Cons

I get a lot of email receipts. I will probably just ask to get them cancelled. I get a lot of emails and I sometimes think I need to take action but it is the receipt.

pmt

It's been great, I don't have to be in queue at the bank anymore and I am saving time going thru all the payments.

Pros

I can check all the payments from my office desk.

Cons

I would like to have the total amount showing monthly

School fees payment

Pros

We liked that all our invoices were in one spot for review and also during tax season

Cons

Initially it was not inituitive and took us a while to figure out where we needed to navigate to. Also there were many instances where the invoices were delayed in being processed and showing up in our tuio inbox

Tuition Collection

Easier collection - I do not have to worry about sending out monthly invoices

Pros

Very easy to use - and easy to find the parent's or what children.

Cons

Would like a feature where you could send out reminder's to parent's that have not signed up.

TUIO Feedback

Good

Pros

Was easy to setup, entering bank account and confirming payment method was easy.

Cons

It is not very easy to change the payment method. I was looking to switch the payment method for 'after school' program, but all I was able to do online was add another bank account.

Tuio has been wonderful in allowing us to easily track and pay daycare fees

Pros

I think the software is great because the family can go in and modify the payment when a credit card change occurs. It allows you to see the profile regarding payments and to what establishment.
I also like how it generates reminder emails regarding upcoming payments to be processed and confirmation once these occur.

Cons

Initially what I didn't like was the fact we hadn't been set up to pay via this method so I had to contact customer support because the system couldn't override our payment type despite my having updated and saved a credit card.
Additionally, I don't like how there is a fee attached to paying via credit card. I understand the reasoning for this but I find it to be a significant drawback.

Simple to use, saves me time

Pros

Really happy with Tuio so far. I always found it unnecessary to write post-dated cheques for my child's daycare. This makes the whole process so much easier. The user interface is clean, simple and straightforward to use. I would recommend it.

Cons

I honestly cannot think of any cons with using Tuio! It has saved me lots of time and hassle. Can't imagine going back to post-dated cheques and always losing track of payment deadlines..

Seems to work smoothly

easy form of payment

Pros

I like that the payment is handled electronically and I no longer have to write monthly cheques to make payment.

Cons

I don't currently have any cons to share. We use the software for paying our monthly fees to our nursery school and since getting set up our payments have all gone through smoothly and we've received updates monthly of any changes.

Tuio is very helpful and user friendly

Pros

Easy to use and streamline all my payments for school.

Cons

Would prefer to be able to make payments with the software.

TUIO payment system is a great tool to pay my daughters daycare . It's so easy to use. I like it.

Easy to mange my payments due date and different option to make your payments

Pros

Alert email they sent to remind you about your payment . So easy to access to the system abd review previous invoice .amount due.

Cons

Actually I would like if they can a way if we want to preview and print our stament. I am not sure if the system provide this option because I was not able to find it

Very easy to use and convenient

Pros

I don't have to write cheques and the system is super simple to use. It was easy and convenient to make payments.

Cons

Can't think of anything specific. I have had a positive experience using this software and would like to use it for all my school payments.

Easy and straight forward to use

Pros

No longer have to use checks makes it easier to manage monthly payment. Having receipts easy to view and print is practical.

Cons

The setting up of my account was a bit confusing at first. Was shown an invoice date that I though was the day the payment will come out and that confused me.

Tuio

Pros

I liked the convenience of method of payment, we were able to use our credit card and get the points

Cons

Unfortunately, there are fees associated with making payments through the platform.

Confusing

I don't have to deal with paper cheques with my kid's daycare.

Pros

I like that I can "easily" pay for my child's daycare, no post-dated cheques required.

Cons

I find the software highly confusing. I look at the invoice screen, it says it's overdue, but in the email about the payment, it says that I'm on an automatic payment plan so I don't need to do anything.