Tuio Software
Tuio is a cloud-based online payment application designed for schools, preschools and daycare centers. The solution provides an online portal for parents that allows them to access a personalized dashboard and pay fees using debit and credit cards.
Tuio offers a bank reconciliation feature, and all collected funds can be added to connected bank accounts via direct deposit. The solution also offers the ability to pay bills and invoices automatically from connected bank accounts.
The electronic audit trail module lets users document transactions and business activities with times and date. Users can also generate a variety of reports that include analysis of business operations, and these reports can be shared with staff. The solution complies with SSL and PCI-DSS data security and encryption standards.
Tuio is priced on a per organization basis and plans include support via phone and email.
-
Program costs -
Payment methods -
Dashboard -
Invoices -
Program details
Supported Operating System(s):
Web browser (OS agnostic)
50 Reviews of Tuio
Jonathan from Posabilities
Employees number: 201-500 employees
October 2018
October 2018
User friendly automatic bill payments
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Once I was set up there was no problem or any need to contact another party.
Pros
The hassle-free, unintrusive way TUIO gets you started is great.
Cons
I have not found anything that I did not like about this software.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Jonathan,
Thank you for the amazing review. We love working with you too!
October 2018
October 2018
Tuition Collection
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Easier collection - I do not have to worry about sending out monthly invoices
Pros
Very easy to use - and easy to find the parent's or what children.
Cons
Would like a feature where you could send out reminder's to parent's that have not signed up.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hello,
Thank you for your review! Feedback noted. Note that for parents in the system who have not activated their account, you already have a feature available to re-send the activation email (on your Parents tab, select a parent and click 'Send activation email').
If you meant a feature to remind parents that they have to take action on a given invoice, that is in the work :)
Any additional question, feel free to reach out to support or to your account manager.
Amandeep from Carte Wealth Management
Employees number: 1 employee
October 2018
October 2018
TUIO Feedback
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Good
Pros
Was easy to setup, entering bank account and confirming payment method was easy.
Cons
It is not very easy to change the payment method. I was looking to switch the payment method for 'after school' program, but all I was able to do online was add another bank account.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Amandeep,
Thank you for the terrific review.
As for your feedback, you will be happy to know that in November we will be releasing an update where switching payment method at any time is possible (even in the middle of a recurring program).
But for now, if you email support@tuiopay.com, we'll take care of this for you, just mention how you'd like to pay and the specific option will be activated for you on the program requested.
Caroline from Northstar montessori
Employees number: 11-50 employees
October 2018
October 2018
Super helpful!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Great overall experience! It’s much easier to monitor my kids tuition payments and all the other school charges we need to track.
Pros
Easy to access, review payments and payment schedules. Customer service is great, helpful team and quick to respond.
Cons
Fees are charged if using a credit card
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Caroline,
Amazing review - it's for those that we work hard! Made our week end, thank you!
Leo Emmanuel from Triumph Express Service Canada
Employees number: 51-200 employees
October 2018
October 2018
Keep it up
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I just changed the payment option and it worked well.
Pros
Easy to use and would like to visit often.
Cons
I don't think of anything now and if I have any, I will let TUIO know ASAP. Need more info on the site (like some news related to the education or some useful feed) other than regular payment and personal information.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hello,
Thank you for the great review, and for sharing ideas. For now we have focused on adding new billing and payment features, but in the future, perhaps something more interactive as you suggest! Thanks for the input.
Pratima from INC Research
Employees number: 10,000+ employees
October 2018
October 2018
TUIO review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It is user friendly and ease of browsing.
Cons
Mobile interface for the application is not easy to use
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Pratima,
Thank you for taking the time to review TUIO and for letting us know your feedback, which will be passed to our product development team.
Joel from KRANC COMMUNICATIONS
Employees number: 1 employee
October 2018
October 2018
A useful tool
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
I use this software as part of my kid's school sign-up forms and administration. I find it easy and convenient.
Cons
I don't have many cons. Perhaps the forms section could be easier to navigate but basically fine.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Joel,
Thank you for the review and feedback! In terms of the forms, I think you are referring to a tool that we used in order to help out the school (simply an online Google form). Maybe a future TUIO integration so that we can make it a better navigation experience ourselves? Have a great weekend!
Michael from Law Firms & Legal Services.
Employees number: 10,000+ employees
October 2018
October 2018
Tuio
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
I liked the convenience of method of payment, we were able to use our credit card and get the points
Cons
Unfortunately, there are fees associated with making payments through the platform.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hello Michael,
Thank you for the awesome review. FYI, fees relating to payment methods are always decided by your childcare provider and not by us.
October 2018
October 2018
Simple yet not.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
I can view each monthly invoice in one concise app and payment is automatic.
Cons
It asked me to set up my credit card information yet I didn’t have the option to pay my invoices by credit card.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hello,
Thank you for taking the time to review our product and leave some feedback.
Sorry to hear that you are having difficulties paying by card, you must be on a non-card option and we can definitely sort this out for you.
Could you email your details to support@tuiopay.com so that we can help?
Catherine from Valley christian school
Employees number: 11-50 employees
October 2018
October 2018
I'm new here
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros
It is convent to not have to write cheques.
Cons
That they only allowed 1 day for payments and it changed from previous years. It would be easier to have a begginin and a middle.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Catherine,
Thank you for the review and for leaving some feedback.
I see on our records that while you were only offered one day for payment initially, your school provider customized TUIO in order to have you pay on a different day of the month.
As a result, we trust that you were eventually satisfied in your request but please send us a note at support@tuiopay.com if needed.
Jaspreet from Td
Employees number: 10,000+ employees
October 2018
October 2018
Easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It’s easy and intuitive to use. Customer service is great
Cons
The payment plan took long to setup so that was a bit inconvenience
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Jaspreet,
Thank you for the review and glad that you're enjoying our customer service.
We'll review where/why your set up may have taken longer than you expected, if you ever encounter any issue just email support@tuiopay.com and we'll be on the case right away.
Nadine from med tech
Employees number: 11-50 employees
October 2018
October 2018
Convenient for payment but not always clear whether payment has been processed.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
I like that it allows you to choose your method of payment and pay online.
Cons
I don't like how long it takes to show whether the invoice is settled. I find it confusing.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hello Nadine,
Thank you for taking the time to review and leave some feedback.
To clarify on the settlement of your invoices, we update our transaction records as soon as we hear back from the receiving bank that the funds were successfully deposited, which may be later than when you see that the funds have left your account.
The time it takes to show is therefore independent of us. If you were to pay by credit card, where such confirmation by the bank is not needed, your invoices would settle right away. Feel free to reach out to support@tuiopay.com for any follow up.
Rishel from Westside Montessori Academy
Employees number: 11-50 employees
October 2018
October 2018
some missing features
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
ease of use for making payments , I like how it saves the payment account info and lists all future invoices
Cons
no reminders emailed to me that a payment due date is approaching
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Rishel,
Thank you for leaving a review and providing feedback.
We would like to touch base regarding the email reminders that all users receive including yourself, and to understand why you are not receiving them. Would you mind sending a quick note at support@tuiopay.com so that we can help with this?
Rose from Northstar Montessori
Employees number: 11-50 employees
October 2018
October 2018
Easy payment
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Very easy to use and easy to see invoices. Shows
Cons
Need give more information regarding privacy and security.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Rose,
Thank you for the good review!
We are releasing a new update within the next 4-8 weeks where parents will have additional information regarding those topics at each login; we would love to touch base with you then to see if the release successfully addresses your comments.
Tyjondah from Lottery and Gaming
Employees number: 11-50 employees
September 2018
September 2018
Tuio Tuition
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
I have had great service. A customer service rep is always on hand to answer any of my questions. The start was a bit rough however now it's smooth sailing. It is easy and functional.
Pros
As an end user it is easy for paying my bill for tuition.
Cons
There is not much functionality on my end except to pay a fee.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Tyjondah,
Awesome review, thank you we appreciate it.
We would LOVE to receive any functionality idea you'd be looking for on your end to improve your experience even further.
Feel free to send some bullet point ideas to support@tuiopay.com and this will be rerouted to the correct person.
Said from Notary
Employees number: 2-10 employees
September 2018
September 2018
Easy
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Convenient and easy to use
Pros
Easy yo use, I like that I don't have to worry about paying.
Cons
The website is easy to use, but not very visually attractive
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Said,
Thank you for the great review. Your feedback will be taken into account for our upcoming product releases.
Dean from ACN
Employees number: 10,000+ employees
September 2018
September 2018
Tuio Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Very easy to use and easy to setup with payment options.
Cons
So far so good, I haven’t come across anything negative.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hi Dean,
We are very happy to hear that all is well - thanks for using us!
Nhon from Select
Employees number: 11-50 employees
September 2018
September 2018
Use it to pay for my child’s education
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros
It’s easy to use. Didn’t have any problems navigating through.
Cons
I had no gripes with using this software except the high fees for using a credit card, which I didn’t end up doing because of the high fee.
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hello Nhon,
Thank you for the review and feedback. FYI, any fee relating to the choice of a payment method is set at your provider's level, not ours.
Sammy from Northstar montessori
Employees number: 11-50 employees
September 2018
September 2018
School fees payment
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
We liked that all our invoices were in one spot for review and also during tax season
Cons
Initially it was not inituitive and took us a while to figure out where we needed to navigate to. Also there were many instances where the invoices were delayed in being processed and showing up in our tuio inbox
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Hello Sammy,
Thank you for your review and feedback. Sorry to hear that you had to figure things out, it seems as if the intro email we had sent you at the beginning of the school year did not reach you.
I've had a chance to review your account and it looks like your payments were initially not going through due to a mistake made in the bank information provided. I can now see that your transactions are in progress, so thank you for fixing the issue as requested.
For additional clarity, be aware that you will receive an email confirmation when the funds have settled in the school's bank account (we update our records as soon as we hear back from the bank).
In the case of credit card payments, you might have noticed that these receipts come right away, since there is no need to hear back regarding a deposit confirmation.
Balvinder from Northstar
Employees number: 11-50 employees
September 2018
September 2018
Easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Overall it is fast, Easy, and straight forward.
Pros
It was easy to use and pay. I enjoyed that.
Cons
Don't like that I get so many emails for paying , receipts. It's seems like I get duplicate emails for each invoice.
I
Response: TUIO Payments, Tuio
Date: October 2018
October 2018
Dear Balvinder,
Thank you for the review and feedback.
It is indeed a balancing act to inform parents properly while minimizing the number of email communications.
We are continuously working on cutting down our processes and making them more efficient, so you can look forward to more of that, and hopefully fewer emails :)
