Program costs
Supported Operating System(s):
Web browser (OS agnostic)About Tuio
Tuio is a cloud-based online payment application designed for schools, preschools and daycare centers. The solution provides an online portal for parents that allows them to access a personalized dashboard and pay fees using debit and credit cards.
Tuio offers a bank reconciliation feature, and all collected funds can be added to connected bank accounts via direct deposit. The solution also offers the ability to pay bills and invoices automatically from connected bank accounts.
The electronic audit trail module lets users document transactions and business activities with times and date. Users can also generate a variety of reports that include analysis of business operations, and these reports can be shared with staff. The solution complies with SSL ...
54 Reviews of Tuio
Average User Ratings
Overall
4.28 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
April 2018
Glenn from Montessori Jewish Day School
Verified Reviewer
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
Tuio has been a fantastic tool to move our school into online payments and invoice management.
Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!
Pros
What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.
Cons
There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.
Response from TUIO Payments
Replied October 2018
Hi Glenn, Thank you for the great feedback, which we are taking into account for the next release phases.
June 2020
Danielle from One Forest School
Company Size: 2-10 employees
Industry: Primary/Secondary Education
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Very Responsive Customer Service
Setting up the TUIO payment system to provide invoices for tuition and other yearly items has saved us a lot of time and administrative work. We also had a year with a lot of turnover in our administrative team and it was great to know that I could count on TUIO to help with training for the new staff members.
Pros
As someone who was new to the world of online payment software, I found it easy to use and the TUIO team was always quick to respond with help if I needed it.
Cons
I am really happy and don't have anything that I want improved.
September 2018
Brenna from Equitable Life of Canada
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Insurance
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
September 2018
Confusing
Confusing.
Pros
Recordkeeping. It is great to have easy access to receipts.
Cons
Perhaps it is partly the fault of the school that is making me use the software, but the payment type option is confusing. Why is “cash or cheque” even an option when this is supposed to encourage online transactions. Also, my school has had to send multiple invoices for seemingly the same things because of monthly billing? I’d actually rather go back to submitting cheques and receiving emailed receipts.
Response from TUIO Payments
Replied October 2018
Hello Brenna, Thank you for your review and feedback. The cash/cheque option is provided as additional flexibility for parents who would not want to pay online but we appreciate your point and we might disable that option from the parent interface in order to further encourage online transactions. Your other point seems to have to do with how your school operates the software so that's a point we'll have to review with them.
October 2018
Joel from KRANC COMMUNICATIONS
Verified Reviewer
Company Size: 1 employee
Industry: Publishing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2018
A useful tool
Pros
I use this software as part of my kid's school sign-up forms and administration. I find it easy and convenient.
Cons
I don't have many cons. Perhaps the forms section could be easier to navigate but basically fine.
Response from TUIO Payments
Replied October 2018
Hi Joel, Thank you for the review and feedback! In terms of the forms, I think you are referring to a tool that we used in order to help out the school (simply an online Google form). Maybe a future TUIO integration so that we can make it a better navigation experience ourselves? Have a great weekend!
October 2018
Rose from Northstar Montessori
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2018
Easy payment
Pros
Very easy to use and easy to see invoices. Shows
Cons
Need give more information regarding privacy and security.
Response from TUIO Payments
Replied October 2018
Hi Rose, Thank you for the good review! We are releasing a new update within the next 4-8 weeks where parents will have additional information regarding those topics at each login; we would love to touch base with you then to see if the release successfully addresses your comments.
