Worldpay Software

The company I work for uses Vantiv which is a partner of WP, switching over from Vantiv was a little chaotic but after getting use to WP I can see the benefits and continue to see them as the software evolves. For example, I like the feature that recently appeared on the home screen for disputed charges. It is right in the home screen which is one of the #2 reasons one might have to learn g in and use the processing software.

Pros

Ease of use when using the software, for example it is similar to Vantiv in the sense that you can log on and quickly verify charges.

Cons

The way you have to continually change your password every 2 weeks or so. That’s inconvenient.

Pros

They are very cheap compared to a lot of other similar offerings and there customer support isn't too bad!

Cons

The GUI within their system is beyond terrible! It's so unbelievably dated and I just have no idea how it hasn't been redesigned. The integration is also very dated and clunky compared other providers. Would not be my first choice.

Pros

easy to use but not accurate information
the portal is easy to use

Cons

the fees are ridiculous, and the statements do not add up
its a lot of extra work bc things are wrong when doing the monthly review

Credit card processing platforms are somewhat of a commodity, so service is one of the big differentiators and we've been pleased with Worldpay's service and the ISO that we've worked with. They've been pretty straight forward with us and been able to resolve any issues we've had which we've been happy about.

Pros

Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us.

Cons

We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay.

Pros

Payment processing can be tailored to how your company wants it. Seems very easy to use, very few times is there any issues with the program.

Cons

Sometimes the program can be finicky with entering some payments and processing them. The dash board is very jumbled.

Pros

No much - didn't get to use it. Big promises at the start with free periods etc but they were all lies in the end.

Cons

24 hour period they require you to have a test module on so that your site can't take payments.

Pros

Client portal contains a lot of data, tons of reports, like reconciliation, settlement, activity etc. Development team supports custom requests and was very helpful during account setup. WorldPay supports ACH (eCheck feature). All customer support questions are handled pretty fast. Newsletter let you know about any upcoming changes in the industry or within the company.

Cons

There may be more features that can be implemented, hopefully, with time they will develop more API functions.

Pros

Clearly lay out who is performing which tasks. The system incorporates controls that recognize who prepared the task, who reviewed the task, and who authorized the task once completed. A great tool for multiple department collaboration on sharing documents, and tasks.

Cons

The user dashboard interface is cluttered with too much information. The software will take some time to get used to due to its detailed term and language.

We set up mini restaurants offsite and we are able to accept credit cards without any hassle

Pros

We can process without any lag time and we never have any technical difficulties with processing credit cards

Cons

We do not have any complaints. Customer Service could be more trained in the accounts administration department but the product itself is a winner

Pros

easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners

Cons

would like to use scanner to receive inventory, would like to be able to have multiple skus for same items

Pros

It is easy to learn the software. The intuitive nature of the selections is very helpful. My anxiety was assuaged away.

Cons

There was some redundancy, however it helped to support the application and effectiveness of the software.

Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy!

Pros

I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.)
I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction.
The ease of reloading the transaction paper.
Auto print outs of the prior day are always ready to be filed when we get here of a morning.

It is easy to use, easy to read. Basic enough even for people not into computers to use.

Pros

it is very easy to use, self explanatory. No issues using it, always runs properly and it is easy to read.

Simple to use, can log on from any computer.

Pros

The software is simple to use, there are no clumsy, separate terminals to deal with. The entire process is web based and can use it right from my laptop or tablet.

Cons

Card reader does not work. Worldpay was supposed to send me a replacement card reader over a year ago, but never did. Must always manually enter each transaction.

The ease of taking credit, debit and SNAP cards at all of our mobile market locations.

Pros

It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly.

Cons

The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable.

Pros

The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away.

Cons

We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference.

Ease of use and accesibility

Pros

Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

Cons

Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

Pros

Easy to Use, Convenient and GREAT LOCAL REPS. They helped set up my whole system including my POS and helped me get a deal on it!

Cons

Slightly confusing on when they will take out money from your account. I have been switched around several times. Also still waiting on my refund for something they had as a mistake, months ago.

I am able to give my customers more options for payment for my services.

Pros

This is the only merchant software that I have used so I don't have anything to compare it to. However, I do find that it is quick, reliable and easy to use.

Cons

For some reason the adaptable card reader will not fit my Samsung S7 Active phone so I have to manually enter the card information.

Pros

ease of use and setup. the portal is user friendly and reports are accurate. its never down. interface is good

Cons

customer service is something I would like them to improve upon. they are quick to setup but any questions that I have are hard to answer if I call their customer service