

Dashboard


Supported Operating System(s):
Web browser (OS agnostic)About Worldpay
Worldpay is a cloud-based online payment processing solution designed for businesses of all sizes. The product enables users to collect both in-person as well as online payments via desktops, smartphones and tablets.
Worldpay features a virtual terminal interface, which allows users to collect payments from customers by sharing a secure URL. Customers can log in using their computers and smartphones and make online and card payments. Worldpay supports different payment methods, including credit cards, mobile wallets and payment gateways.
Worldpay also features e-commerce payment management, which allows users to link the payment URL with the online basket. This redirects the customers to a secure payment page, where they can make payments using the me...
Dashboard
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
2.5
Customer support
3.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
November 2018
Michelle from The Farmhouse Bed & Breakfast
Company Size: 1 employee
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
November 2018
Professional and helpful
Pros
Ease of use and up to date information both payments and statements easy to read.
Cons
Not matching up with bank statement, so it takes a while to reconcile
November 2017
Dr. Vincent from Petrelli Chiropractic & Rehab
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
We have had only a few issues with the system, and the customer service was able to guide us through
Ease of use and accesibility
Pros
Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.
Cons
Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.
Response from Worldpay
Replied November 2017
Thanks for your feedback Dr. Vincent. Glad to help your business grow!
July 2020
Tyler from CDP
Company Size: 51-200 employees
Industry: Media Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2020
Worldpay User Experience
My experience has been overwhelmingly positive. Worldpay does exactly what I want it to do, and it's NEVER a hassle to use. The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right. This will pull up some documentation explaining the functions and features of the page you're attempting to view. Extremely helpful.
Pros
The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.
Cons
I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.
September 2019
Claire from Highland Park Dance Company
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
2.0
September 2019
Trustworthy and Simple
Worldpay allows our clients to easily submit credit card payments, and allows our staff to easily track and manage the transactions on our end.
Pros
The reason I appreciate Worldpay so much is largely because of the reports. Transactions are extremely detailed easy to search. Our business has utilized this payment system for years, and the transaction process is always quick and reliable. Most of the time spent in the software is spent utilizing the virtual terminal and reporting features.
Cons
The home dashboard interface is somewhat complicated, and some links aren't operable some of the time. Unlike the express virtual terminal, the home dashboard is crowded and not very helpful.
January 2019
BJ from GoldenTrainer Performance
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
2.0
Functionality
5.0
January 2019
Great, Easy Service, Lack of Support on Chargebacks
Pros
Worldpay is an easy to use terminal credit card processor.
Cons
WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.