About ManageEngine Patch Manager Plus


Patch Manager Plus by ManageEngine is a cloud-based patch management software for small, midsize and large enterprises. It is suitable for businesses in banking, finance, IT services, health care, pharmaceutical, manufacturing, military, government, logistics, education and media/entertainment industries. Primary features include patch tracking, patch deployment, patch testing, patch compliance and reporting.

Patch Manager Plus allows users to detect missing patches, test patches, deploy them and provide detailed audit and compliance reports. It can deploy patches to above 250 third-party applications including Adobe, Java, WinRAR and more. Other features include service pack deployment, role-based access, antivirus updates, server application patch management and two-factor authentication.

It is available in a subscription and one-time license pricing option. It is compatible with Windows, Linux and Mac operating systems. Support is offered via email and over the phone. Other support options include FAQs, a knowledge base, user guides and demo videos.



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Supported Operating System(s):

Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

38 Reviews of ManageEngine Patch Manager Plus

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(21)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 38 reviews

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February 2018

Luke from CKCAREERS

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2018

Great deal for the money

Make sure it's complaint with Cyber Essentials, as I'm not sure it is yet. That's a UK regulatory thing.

Pros

Pretty great software, especially for the price. Would tightly recommend going for the full desktop central product as it does even more. Support is pretty good and usually responds / sorts problems quickly

Cons

While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.

Response from Vaishnavi

Replied August 2018

Hello Luke, Greetings from ManageEngine. We're glad Patch Manager Plus worked well for you. We are sorry to hear about your experience with UK support time. We do have a team exclusively working in the UK time zone to address tickets. Patch Manager Plus is now brimming with a lot of features to enhance your patching process. Do let me know if you'd like to have a personalized session briefing you about the enhancements. If case of any queries to be resolved, you can let me know or drop in mail to patchmanagerplus-support@manageengine.com.

July 2018

Rafael from holcim

Company Size: 10,000+ employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2018

Patch management

Pros

ManageEngine Patch Manager Plus is easy to implement solutions for patch management for Windows system works quite well.

Cons

I think that the technical support model can be improved. The system also has too few reports and dashboards with aggregate information.

Response from Vaishnavi

Replied August 2018

Hello Rafael, Greetings from ManageEngine. We're glad Patch Manager Plus worked well for you. We have also taken your feedback and are working on the report module. Also, the 'All Patches' view will offer different reports based on patches, vulnerability status, health of systems, etc. If you are not satisfied with support, do let me know if you'd like to have a personalized session to resolve your issues fast or for a small briefing of all our new features in Patch Manager Plus. If case of any queries to be resolved, you can let me know or drop in mail to patchmanagerplus-support@manageengine.com.

October 2018

David from Highlander I.T. & Telecoms

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Excellent patch management solution

After a bit of a learning curve to get setup and deployed, I set a daily job to roll out updates. After a few days I found that it had got through the workload and updated the clients effectively. It continues to manage the patching with little involvement from me. The only niggle is that it does leave servers pending a reboot, on occasion. This is not a slight on the product however, and it does empower you to do the reboots through its interface.

Pros

Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.

Cons

Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!

The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

September 2018

Great for Server Patching, workstation patching needs some improvement.

This has helped us manage our patching, servers have been awesome, end user workstations can use some improvement.

Pros

Great product for patching servers. Solid list of supported products and related patches.

Cons

Workstation patching is not as reliant as server patching. Pending reboot status is listed even after rebooting endpoint.

September 2018

Igor from Autorambler

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

Software update.

Pros

ManageEngine Patch Manager Plus very well updates Microsoft software like WSUS, but also allows us to automatically update other software. Software installation is also great.

Cons

There really is not much that I do not like about ManageEngine Patch Manager Plus but technical support is at a very low level.

September 2018

James from Spectrum of Hope

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Good product for a great price!

Great all around. The program has been out for a while and it very polished. There have been instances where I needed support and was able to get it very quickly, which is very nice.

Pros

It is very easy to setup and use and it costs next to nothing which is a huge plus. It does 3rd party updates which WSUS does not do, so it is a great package.

Cons

I cant think of any deal breakers. The software doesnt constantly need to be updated and seems to be rock solid from my experiences.

September 2018

Luis from Grupo Segrove

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2018

Complete panorama of your devices

Have all control of the devices

Pros

Do you have all whole pictire of the status of your device, the straight forward setup and function is very easy, you can have the status of romaing users and can patch many brands

Cons

Don have a kind of liveupdate to apply service pack to the server

September 2018

Cullen from CXT Software

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

4.0

September 2018

Patch Manager Plus for Windows Patch Administration

PMP has become an essential administrative application which improves security and saves time and energy.

Pros

Automation tools. The 'Automate Patch Deployment' mechanism of the software is instrumental in maintaining secure infrastructure without sinking time into manually managing updates.

Cons

The setup, teardown, migration and maintenance of the software in an on-prem installation using built-in binaries and tools can be clunky and hard to understand.

August 2018

Steve from FirstKey Mortgage

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

August 2018

Inexpensive but Effective

Pros

It is very easy to set up and once you do, it pretty much runs itself. We are a smaller company so it took us about 2 days to set it up.

Cons

We tried to run it in AWS and had issues with downloading patches. We moved it to an on-premise server and it worked much better.

Response from ManageEngine

Replied August 2018

Hello Steve, Greetings from ManageEngine. We're glad Patch Manager Plus worked well for you. If you are still interested in running it on AWS, do let me know. I'd be happy to set up a personalized session briefing you about the setup and also about the enhancements we've brought to get the best out of Patch Manager Plus. If case of any queries to be resolved, you can let me know or drop in mail to patchmanagerplus-support@manageengine.com. 

September 2018

Joe from The childrens village

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

September 2018

Great idea...but still needs work

Pros

Management of devices. Adding clients. The GUI/web interface is great. The listing of patches needed is great too.

Cons

Support is very slow to respond. Considering it’s email. The product feels clunky when deploying software and configuring. Not very straight forward and again. Support is virtually non existent.

October 2018

Frankie from MannaCare

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2018

Missing Patches & Network Status

Pros

Easy to use and setup
Easy to upgrade
Latest Security News is very helpful

Cons

Problem with missing patches by severity
Hardly to know the network computers is up to date
Deployment Failed
APD policy recently changed but I will need to know more

November 2018

Jack from Piedmont Advantage Credit Union

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

A great product! A+

Our business was using WSUS for patching, we found that it was lacking in major key areas. The reporting was lacking and hard to navigate, it did not support third party applications, and was not reliable for on the spot patching. ME Patch Manager Plus took care of all of these problems, the deployment was simple, automation was built in with no reliance on group policy updates, and we could install critical patches immediately.

Pros

Ease of automation and 3rd party patches.

Cons

Nothing other than having to pay for it.

November 2018

Tim from Services Center FCU

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

Manage Engine Desktop Central

We used to use WSUS which required constant fixing/uninstall/reinstall. It was a total waste of time. We installed Manage Engine and once setup it found many patches which WSUS didn't find and updated them without an issue. Love the product.

Pros

Easy to use and setup.
GUI of overview of current status is simple and easy to see.
Many other features as remote control was very nice. It has saved us with the ability to connect to servers when RDC would not connect.

Cons

I had one support call which took longer than expected to get resolved. Once the remote session was done however the problem had magically fixed itself.

September 2018

Jerard from Liturgy Training Publications

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality