About OneFitStop

OneFitStop is a cloud-based fitness management platform for gyms, personal trainers, yoga centers, dance academies, martial arts studios and sports coaches. The solution can be accessed on smartphones and tablets using the mobile app. The tool helps users with client management, online booking, scheduling, reporting, lead management and messaging.

OneFitStop offers advertising features which include personalized web pages and a directory listing. Users can also create programs, set fitness goals and track performance for their clients. The ability to capture progress photos and manage performance assessments are also provided within the solution.

OneFitStop offers a payment gateway so that clients can pay for classes online. Users can also track payme...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of OneFitStop

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

OneFitStop has allowed me to reduce my office time to train more clients

Pros

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

Cons

So far I've had great success with every feature and tool within the software and have no complaints thus far.

October 2017

Terri from arise.YOGA

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2017

One Fit Stop is an affordable software that fits my yoga studio perfectly.

I get bookings, I get to advertise with links, I get an easy to use app.

Pros

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Cons

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

October 2020

James from Tribute Boxing

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

One Stop Shop

As you can probably notice from above I have had an amazing journey with them. Jarron and his team are total professionals who get the job done. 10 out of 10 from me.

Pros

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

Cons

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

April 2019

Katelynn from Dog House Spin Studio

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2019

Do NOT use this for a busy group fitness facility.

The set up was easy and clean. The schedule and everything looks great to me and my customers. The negative experiences come as soon as something goes wrong and their horrible customer service kicks in. If you do sign up... hope that you don’t have any kinks as those kinks will NOT be resolved (and if they are it might take a week or two in which time you have pissed your clients off).

Pros

It keep track of client payments and use of credits. The schedule was nice and easy to make. The payment packages were easy to create and sell.

Cons

The customer service since I have been operational has been HORRENDOUS. I have had numerous issues that have been affecting the way my clients are able to sign up and receive notifications and I have asked OFS to help me resolve them numerous times. I get bounced around from person to person and no one has actually helped me with any of my problems. When someone does try and answer a question they completely miss the point and don’t answer my question at all. I should also mention that getting an answer at all tales 2-7 days.

July 2020

Alan from Infinite Cycle

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

OFS makes business easy

Best business decision we have made. The support is a highlight!

Pros

OFS has grown and developed over the years that we have been working with it. The platform is not only simple for my staff and clients to use, it does so much more in the backend that we required to run our business smoothly. The support is also outstanding, all local and and email/phone call away. One of the best business decisions we have made.

Cons

No Cons. Above and beyond anything else we have seen on the market

Reasons for Choosing OneFitStop

OFS just provides a package that was simple to use, and the team was amazing from the very first contact

Response from OneFitStop

Replied October 2020

Thank you for your feedback! We are looking forward to supporting you and the franchise network for many years to come.