About PT Distinction

PT Distinction is a cloud-based personal trainer software solution that allows coaches and trainers to enroll clients, design meal plans and track fitness results. The solution enables users to build customized website and mobile apps matching their existing theme, colors and style. PT Distinction can be accessed on Android and iOS mobile devices through the mobile app.

PT Distinction enables fitness centers to create, share and deliver training programs for multiple clients at the same time. Users can create fitness goals and objectives for each client and assess them on a regular basis. Trainers can track and chart specific parameters such as nutrition habits, body statistics, goals and lifestyle habits. The solution allows users to upload exercise videos w...


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Supported Operating System(s):

Web browser (OS agnostic)

151 Reviews of PT Distinction

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(138)

138

4 stars

(10)

10

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 151 results

September 2020

Chandler from ChansLogic

Verified Reviewer

Company Size: 2-10 employees

Industry: Alternative Medicine

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

September 2020

Great training software for fitness and heath professionals

Wonderful software and I highly recommend it to health and fitness professionals who want to grow and scale an online business or in person.

Pros

PT distinction makes life incredibly easy when managing a book of online clients from check ins to content delivery.

Cons

Sometimes the support is rather difficult to work with and takes days upon days to figure problems out.

Response from PT Distinction

Replied September 2020

Thank you for the great review Chandler. We're pleased you love to software. Sorry our support has been slow for you, we generally answer all helpdask questions within a couple of hours and aim to have solutions at the first response. Occasionally our team does need to investigate further which can take a little more time, when this happens we still aim to have the solution with you in one business day. Thank you, and once again we're pleased you love the software!

January 2021

Alan from S.W.A.T. Fit

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

The best out there and I have used quite a few to get to PTD

Not only is the software top drawer. the help you get from the guys is second to none. My dealings with [SENSITIVE CONTENT HIDDEN] in particular have been very helpful. They even have an Online University which is extremely helpful. if you are a PT and want to enhance what you offer. This is the software for you!!!

Pros

PTD is everything you possibly need as a PT. It keeps your clients, diary, payments, programmes, habit tracking, emails and messages all in one handy place. With the recent updatye on Android now complete it is the perfect package. It has been especially helpful in recent times with clients having to train at home because of Covid. Even better as it is a useful tool when doing my Zoom PT sessions as I can show clients the videos of what exercises are in their programmes and go through them with them. Easy!!!!

Cons

Two things that I think would enhance it would be : 1. Better nutritional plans. This would really make it the PERFECT system out there. 2. A Marketplace where we could purchase ready made programmes, food plans and content,

Reasons for Switching to PT Distinction

My PT Hub just didn't work well for me and my clients. I got tired of it not doing what I needed it to do.

October 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

October 2020

Lots of Integrations - Overall Poor UI - Slow Development and Lots of Bugs & Unattractive Features

I am continuing the things I don't like here because I have been cut off above .... 6.) The client can automatically see once a message has been read- sometimes we have to dig deeper to get our clients the best possible response and this means we cannot respond right away. This makes for terrible customer service optics because it looks like we have "read" the message without responding. 7.) The app freezes and clients lose their workout tracking when their phone locks - PTD blames user error but this never happened with trainerize. Lastly - I hope that they start taking client feedback into consideration and take responsibility to look into the bugs mentioned above vs continuing to blame user error. Unfortunately I feel stuck with PTD because of the google sheets integration - but i MUCH prefer the look, ease of use and UI of Trainerize.

Pros

PTD has a lot of capabilities and integrations.

Cons

I wish that I had more good things to say about PTD. We made the switch from Trainerize to create an overall more integrated experience for our clients -- I was drawn to PTD only for the google sheets integration which is big for our client delivery - however PTD has many issues 1.) The UI looks very old and looks as though it hasn't been updated in years. It's slow - to me it looks like something that has been built using cheaper means - i am trying to say this in the nicest possible way - but I worked in silicon valley for years. 2.) Clients often do not get notifications and the PTD team has no better response other than blaming the phone of the user. If this were the case - my clients would have had the same issue with Trainerize and they didnt. I have spoken to other PTD users as well and everyone has the same issue. The lack of responsibility that they seem to take in tackling this very clear BUG does not sit well with me. 3.) The search feature in the mobile app does not work period. 4.) There software updates take FOREVER. Literally they always say "this will be taken care of in the next update" -- which seems to take months if ever. 5.) there is no way to make messages unread - this to me is such a SIMPLE request yet they fight it tooth and nail. Sometimes our team has to come back to a client question and we have no way of remembering what we need to follow up with (they claim this will be taken care of in the "next update" which is still yet to happen.

Reasons for Switching to PT Distinction

only the google sheets integration

January 2021

Jonathon from Strength Forge

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Completely Re-Shaped My Life

I was planning on setting up with PT Distinction a long time ago, but never got round to it. Then the CoVID19 pandemic forced my hand, and I can honestly say - it's the greatest business decision I've ever made. Not only has it allowed my clients to actually thrive during the lockdown, and allowed me to support them mentally and physically throughout - it's given me a balance in my life that I never thought possible with the number of clients I have. Completely life changing.

Pros

The ability to educate and empower my athletes, along side programming. It's not just about giving the clients exercises, but being able to actively COACH them throughout the whole process is a game changer.

Cons

I would like a little more versatility when it comes to personalising the coaching points for individual exercises. Each exercise has coaching points in text format and video formatting - which is brilliant. But having a section on the prescription of each movement (the same place you have the sets, reps, load, time etc.) where you can personalise and prescribe the unique execution for that individual. For example - "focus more on biasing weight distribution through your heels" during the squat - would be an absolute game changer for me.

Reasons for Choosing PT Distinction

The direct communication from the support team and the ability to personalise the app for my clients with the premium option. It gives my clients a feeling of exclusivity of being part of my coaching team.

Response from PT Distinction

Replied January 2021

Thank you for the amazing review Jonathon, I'm so happy PT Distinction has had such a big impact on your clients coaching and on your life. Regarding individualising exercise descriptions for specific clients you can do this in the program builder by clicking the 3 dot menu on an exercise and selecting exercise settings, any edits to the description here will only show in the program you are currently building and not across all clients.

January 2021

Jonathan from Freedom Nutrition Coaching

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Game-Changer, Life-saver, The core of my business

Phenomenal. I love the responsiveness of the team. within 24h they get back to me, every single time. The software definitely has a learning curve, but they have shortened it dramatically with their PTD ninja courses, and it has made my quality of work so much better.

Pros

I can't begin to count the number of hours this software saves me, and allows me to free up an incredible amount of time, so that I'm able to spend more time working with my clients, and less time on menial administrative functions. It makes the entire process so easy, to the extent I can (and have) clients sign up from my website, submit payment, and start into my programs before I ever have personal contact with them. I never have to worry about my clients being taken care of, because of how this software allows me to create multiple touchpoints for my clients over the course of a week, without me having to always be connected to it.

Cons

Well, since the upgraded, updated Android app, I'm pretty much over the moon. If I was to have 1 feature that I wish could exist, I would like it to have a more robust CRM, in particular, email tracking of opens and link clicks. But really, that would just be the icing on top.

Reasons for Choosing PT Distinction

The custom apps, the overall functionality, the ability to integrate white label into my website, and the overall value for money. It simply ticked more boxes at a higher quality than the other options.

Response from PT Distinction

Replied January 2021

Thank you for the incredible review Jonathan. We're happy PT Distinction saves you so much time and helps you ensure your clients are always taken care of.