About Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries.

Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly.

The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

126 Reviews of Square Appointments

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(87)

87

4 stars

(22)

22

3 stars

(14)

14

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 126 results

April 2020

taylor from TaylorGBeauty

Verified Reviewer

Company Size: 1 employee

Industry: Cosmetics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

Favorite booking app

Overall it’s my favorite booking app. It has everything in one without a monthly charge.

Pros

This is my favorite booking app. It has everything in one. Clients can book appointments and pay for service.

Cons

The only thing I don’t like about it is that I can add photos to appointments for category purposes. But clients can’t see the photos when booking. It would be nice to be able to put a photo next to the service on booking page

October 2019

Lucille from Très Lucy

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Easy All-In-One System

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Pros

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Cons

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Reasons for Choosing Square Appointments

The pricing of Square was optimal as well as their integrated payroll system for my team.

Reasons for Switching to Square Appointments

Schedulicity wasn't staying current with the changes in media appearance. It was starting to feel very "dated" compared to the strides other companies were taking. They also did not have a true app at the time.

November 2016

Ren from QB

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

November 2016

Promising but very limited

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Pros

It has a dedicated iPad app.

Cons

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

October 2020

Adriana from FSPC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

5.0

October 2020

Seamless and Inexpensive

So far really positive. Our organization uses other Square services - payroll, point of sale, etc. Square products are generally easy to use.

Pros

Square Appointments is free if you have one employee on your team. This is a nice feature, but if your organiziation has more than one employee, it might get a little pricey. Once integrated into your website, this software makes it easy to schedule appointments with visitors on your site, inviting visitors to pay for the session ahead of their appointment with you. This can make conversions from leads to sales quite easy.

Cons

However, it took a bit of research to figure out how to integrate the software into the website, so that it looked seamless. Implementation of the software might require a learning curve, depending on how savvy you are with website development.

Reasons for Choosing Square Appointments

I did look into other products for scheduling appts with clients via the website. However, because our organization already has point of sale service with Square, it made sense to use Square for this service as well.

October 2019

Jennifer from Real Talk Therapy New Orleans LLC

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

October 2019

So Easy To Use, Business Generating

Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment.

Pros

I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

Cons

If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

Reasons for Choosing Square Appointments

I actually just ultimately switched from Square appointments to simple practice, even though I had a fantastic experience with Square Appointments - because I had trouble with Square Point of Sale and the additional capabilities with Simple Practice were very helpful and desirable. If I had not had issues with Square POS I likely would not have switched. I would still recommend Square Appointments to other small businesses.