About OnSemble

OnSemble is more than an employee intranet that keeps everyone connected – it's a digital workplace that makes employees feel valued. OnSemble is a modern intranet that keeps remote teams engaged and acts as the culture champion for the organization. With no programming experience necessary, get started with OnSemble's drag and drop interface that allows users to design pages that reflect culture without entering a single line of code. OnSemble will transform how companies communicate, collaborate, and connect.

OnSemble empowers over 55,000+ people and organizations with a portal that drives increased productivity, meaningful engagement, effective communication and better collaboration for remote teams. OnSemble's customer success team partners with eac...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

105 Reviews of OnSemble

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(67)

67

4 stars

(37)

37

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 105 results

November 2018

Floyd from Affinity Federal Credit Union

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

An Onsemble Ambassador

The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team. The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.

Pros

Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software. It has allowed our organization to experience another level of engagement with our staff. The ease of use and the “drag and drop” design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

Cons

A missing mobile platform and the non responsiveness to different screens for the desktops version.

Response from Passageways

Replied September 2019

Thank so much for taking the time to review OnSemble! I'm thrilled to hear that there are no issues. As for responsiveness and mobile, we are actively working on that. If you need anything in the meantime, let us know.

September 2019

Kathy from City & County Credit Union

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Fostering team info and collaboration

OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!

Pros

We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

Cons

One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Reasons for Choosing OnSemble

We chose OnSemble because they have expertise in working with financial institutions.

Reasons for Switching to OnSemble

The product was being sunset.

Response from Passageways

Replied September 2019

Thank you for taking the time to review OnSemble! I am so glad that you were able to really make it your own, and it's great to see that you made it a central hub for everyone. If you ever need anything, your Customer Success Manager is always there too.

December 2020

Audra from Harvester FCU

Company Size: 11-50 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

OnSemble, Our Most Reliable Team Member

With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.

Pros

The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

Cons

Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

Reasons for Choosing OnSemble

OnSemble was the total package we were searching for, at the right price. We were able to stick with a state local company, who provided the services we were seeking for document retention streamlining.

December 2019

Samantha from Granite State Credit Union

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2019

Passageways Employee Intranet

OnSemble has been a great one stop shop resource for our staff. We’ve streamlined several processes and reduced the amount of email received. It’s created a fun environment for our staff.

Pros

Continual updates. We’ve been using Passageways for a long time but hadn’t kept up with upgrades. Upon relaunch, we were happy to be able to take advantage of many enhancements that have been provided along the way.

Cons

There are things that could be streamlined with building tools and roles/permissions. Sometimes, the site is buggy.

Response from Passageways

Replied January 2020

Thank you for taking the time to review OnSemble! We definitely appreciate that you've been a long-time customer. Continual updates will definitely be something that is important to us in 2020, so you can look forward to a more streamlined portal.

November 2020

Melinda from True North Federal Credit Union

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

November 2020

Loving our OnSemble Intranet - Compass

OnSemble has given us a mechanism to have more current communication without blasting out ALL emails. The central repository for resources and documents has proven to help keep documents up to date and reduce duplication. The help desk module has streamlined several processes. Overall, we are happy with OnSemble. It has brought us more current with our practices and is helping to get away from using email blasts and server folders for everything. After a year, we are still learning and revising and updating and refreshing. We are looking forward to additional updates to take some of the pain points away from our current version.

Pros

We were looking for a one-stop-shop for employee communication, documentation and other processes needing streamlined. OnSemble has provided a great platform for this. While it has not solved all our internal needs, it has provided a valuable, flexible and fun resource. *Central repository for documentation, policies, procedures and forms, etc. *Search function that makes finding documents a snap. *Ability to personalize pages, giving departments flexibility to build to their needs. *The help desk module has been excellent to work with and has been implemented for all but one area. *The supply/inventory module has made supply ordering for branches so much easier and user-friendly. *Building pages, once the basics are down, is pretty easy, even for the least "techy" person. *Customer support is fantastic and they have an online forum where you can collaborate with other OnSemble users. *Ability to create roles where people can be divided into different categories, allowing for confidentiality where and when needed.

Cons

*System Permissions module seems to be a bit out of date and does not appear to have upgrades to its functionality. This was a feature we were hoping to use more robustly. *Forms module appeared to be something we could utilize, but does not customize as easily as we had hoped. However, we know other users have used it successfully. *There are periodic bugs that don't seem to make sense or will only be repaired with updates. *There is a risk of creating too many layers of permissions, making it cumbersome and confusing if you do not create a good mapping from the onset. *Implementation seemed a little clunky, but it may have been we did not know the right questions to ask in the beginning.