





The Hub Social Intranet






Supported Operating System(s):
Web browser (OS agnostic)About The Hub
The Hub is a cloud-based intranet solution and client portal. It provides large and midsize businesses with a platform to collaborate and share information. The Hub offers company branding and customization and helps connect employees, clients and customers.
The Hub can be used as a client portal, intranet, brand library, communications platform or public-facing website. Elements such as home pages, navigation bars, available tools and link panels can be configured differently for different audiences. Custom development services are also offered if a business requires a feature that is not already available.
Other features include alert emails for news, resource updates and group activities, an instant messenger, content tagging and sharing, search fu...
The Hub Social Intranet
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2020
Gisela from Adizes Institute
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2020
Excellent tool!
Very pleasant!
Pros
We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.
Cons
At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.
August 2020
Amber from Jones
Company Size: 501-1,000 employees
Industry: Capital Markets
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Great product at a great price
Pros
The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.
Cons
While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.
Reasons for Choosing The Hub
Price point, professional but still has the social components, versatile
November 2020
sylvia from Tindall Riley
Company Size: 201-500 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
November 2020
Hs come at a good time
The hub has been great connecting staff during COVID but it was something that was long overdue in our company but it came at the best time.
Pros
The way it connects our organization especially since we are spread across the world.
Cons
times out when you need to upload large files
Reasons for Choosing The Hub
we had about 4 different one to choose from i cant remember any of the others, this one felt superior and it was used by others in our industry.
April 2020
Helen from Waterlogic
Company Size: 501-1,000 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
April 2020
The good, the bad and the ugly
I am beginning to see more of the benefits now I am using it more
Pros
It can be relatively easy to upload and edit certain items.
Cons
I wish it was more dynamic and had a better design
Response from Pancentric Digital
Replied April 2020
Hi Helen, thanks for your review. We're glad you're starting to see the benefits of The Hub. We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc. We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great. If you have any issues or just a question, you can always contact our support team on hubsupport@pancentric.com who will be happy to help. Thanks again for the review. Clare
September 2020
Jess from What Works For Children's Social Care
Company Size: 51-200 employees
Industry: Research
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2020
A really useful tool
I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.
Pros
It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual
Cons
The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.