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Supported Operating System(s):
Web browser (OS agnostic)About Backlog
Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtasking, bug tracking and burndown charts.
Backlog offers features like watchlists, file sharing and comment threads. It integrates with Git and SVN which helps developers to manage a project's source code along with project tasks. Backlog enables users to visualize their daily timeline and project workflows using Gantt charts. It also helps users to propose and compare changes to the project, comment on pull requests, track changes taking place in the project and document changes. It offers integration with applications like Typetalk, Cac...
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Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2018
Ivan from RECO Computer
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2018
backlog.com better than many "Goliath" systems
We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you.
Pros
neat design supporting easy of use all necessary functions available on-click excellent for agile approach clear and easy administration of projects, people etc. integration with email and MS Excel (exports) subtasking no-time to get started and leverage the tool by users fast and responsive design standalone application for iOS
Cons
nothing essential maybe more storage space included in plans better numbering of subtasks (to include number of parent issue)
May 2020
Akhilesh from SAMESPACE Inc.
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
3.0
Functionality
5.0
May 2020
Backlog has your back!
The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester.
Pros
Bug identification and creation have never been simpler. Its unique way to describe and categorize the issue at hand is well sorted and makes for a clean and understandable user experience.
Cons
There might be issues that are created and assigned by parts and during bug/defect identification and creation, assigning these bugs should have an option to assign multiple members instead of single-member.
Reasons for Choosing Backlog
Bang for the buck!
Reasons for Switching to Backlog
It was very difficult to track and monitor, the interface was confusing.
February 2019
Đặng from HBLAB
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
February 2019
Backlog need to be changed and improved
Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project. I can't have the statistics I want at Home, I can't see overall my project ... I Hope Backlog can be developed and help us more in the future.
Pros
The color of issue can be changed, I can customize the characteristics of issue for each project.
Cons
when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused. I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed. Thank you
October 2020
Yongjin from Megazone Cloud
Company Size: 1,001-5,000 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2020
A fan of Backlog
using for issue tracking, and regular meeting agenda / minutes at WIKI space.
Pros
The best tool with easy UI for users, and comparatively reasonable price!
Cons
Not sure how to backup all the contents and versioning if I should move to another platform.
Reasons for Choosing Backlog
instant payment when I want to use. Pay-as-you-Go.
Reasons for Switching to Backlog
reasonable price and easy to use.
December 2018
Miguel from LogisticsMRO Inc.
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
December 2018
Well designed and extremely easy to use
Tracking software issues across a dispersed organization. Worked great!
Pros
Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.
Cons
Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.