Basecamp Software

4.31 / 5 (10,354)

About Basecamp


Basecamp is a real-time communication tool that helps teams stay on the same page; it’s less for traditional project management tasks (e.g., resource planning and long-term scheduling). With to-do-lists, calendaring, due dates and file-sharing, Basecamp provides a way for teams to keep track of priorities and actionable items.

Since 2004, Basecamp has focused on developing a simple interface in which users can create projects, document progress and manage tasks. It is a web-based software, allowing users to sign in anywhere, any time, either through a web browser or through apps compatible with a large number of mobile devices.

Not specific to a single industry, Basecamp can be deployed by any organization that needs to manage a group, including nonprofits, startups and client service firms—and it can even be used by freelancers. Subscriptions are scalable, with tiers for varying amounts of storage and numbers of users.



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Supported Operating System(s):

Web browser (OS agnostic)

10,354 Reviews of Basecamp

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(4,926)

4 stars

(4,037)

3 stars

(1,129)

2 stars

(203)

1 stars

(59)

Likelihood to Recommend

Not likely

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Showing 1-20 of 10,354 reviews

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March 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

More orderly workflow

The fundamental advantage of Basecamp is the capacity to allot out explicit undertakings to explicit people and with a due date. Basecamp helps organizations to know which individuals from every office on chipping away at a customer. With the due date highlight, clients can demonstrate time-touchy or important matters. This component is discretionary, which enables our organization to recognize transient undertakings and long haul objectives. Basecamp's plan is agenda arranged. Agendas advance incredibly to our increasingly fastidious representatives, yet in addition, empowers the more Type B workers to center their thoughts into convenient and quantifiable assignments. The freshest move up to Basecamp 3 presented the Campfire include which is perfect for inward ventures, an advantage that was missing from the past rendition. This part of the product is ideal for intra-office non-customer work. For instance, the record supervisory crew utilizes this element to work together on building another layout for our customer introductions. In general, Basecamp enables my organization to accomplish extensive scale objectives by separating them into particular objectives.

Pros

I have been dealing with the customer confronting side of a medium-sized computerized advertising organization. I cherish that Basecamp adjusts superbly with our multi-customer firm. The latest upgrade to Basecamp 3 contributed to the item's utility. Basecamp's plan enables my collaborators and me to dole out and oversee undertakings crosswise over divisions. The new Campfire highlight extends Basecamp's utility to incorporate inner tasks, besides the principle advantage of sorting out customer work. This element takes into account an increasingly easygoing stream of thoughts for ventures that my group is chipping away at as a team.

Cons

After you have transferred documents, you can not download them combined at once. You need to exclusively download each document that you need. This can prompt having different form of a record. On the off chance that you don't erase a past adaptation of an archive, at that point there will be two. the best way to not keep running into this is to us the record fuction in Basecamp. This element is exceptionally essential. in the event that you don't remain over record the executives and discourse you could be soon over run and end up with a ton of tidy up work.

February 2019

ABEER from Social Security Hospital

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

A very handy tool for client management tasks

The fundamental advantage of Basecamp is the capacity to allot out explicit undertakings to explicit people and with a due date. Basecamp helps organizations to know which individuals from every office on chipping away at a customer. With the due date highlight, clients can demonstrate time-touchy or important matters. This component is discretionary, which enables our organization to recognize transient undertakings and long haul objectives. Basecamp's plan is agenda arranged. Agendas advance incredibly to our increasingly fastidious representatives, yet in addition, empowers the more Type B workers to center their thoughts into convenient and quantifiable assignments. The freshest move up to Basecamp 3 presented the Campfire include which is perfect for inward ventures, an advantage that was missing from the past rendition. This part of the product is ideal for intra-office non-customer work. For instance, the record supervisory crew utilizes this element to work together on building another layout for our customer introductions. In general, Basecamp enables my organization to accomplish extensive scale objectives by separating them into particular objectives.

Pros

I have been dealing with the customer confronting side of a medium-sized computerized advertising organization. I cherish that Basecamp adjusts superbly with our multi-customer firm. The latest upgrade to Basecamp 3 contributed to the item's utility. Basecamp's plan enables my collaborators and me to dole out and oversee undertakings crosswise over divisions. The new Campfire highlight extends Basecamp's utility to incorporate inner tasks, besides the principle advantage of sorting out customer work. This element takes into account an increasingly easygoing stream of thoughts for ventures that my group is chipping away at as a team.

Cons

After you have transferred documents, you can not download them combined at once. You need to exclusively download each document that you need. This can prompt having different form of a record. On the off chance that you don't erase a past adaptation of an archive, at that point there will be two. the best way to not keep running into this is to us the record fuction in Basecamp. This element is exceptionally essential. in the event that you don't remain over record the executives and discourse you could be soon over run and end up with a ton of tidy up work.

February 2019

Maryellen from First Impressions, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

For managing details and timelines for complex projects

I am a fundraiser, and often - OFTEN - have several big fundraising projects in preparation at the same time. Before Basecamp, it was a nightmare to keep all of the details for each event separate and clear, without dropping the ball on some important responsibilities. Unfortunately, failing to take care of an important detail on any of these events can be devastating, so I could barely sleep because of the stress of worrying about where I was on each project. Also, since I often use some of the same vendors (caterers, tent rental, hotel space) it was hard to remember if I had talked to them about each individual event, and had all of my facts straight for each individual event. Basecamp makes it possible to track each and every event carefully, set up connecting emails to keep everyone informed, and makes it very easy to set deadlines, timers, and reminders for every important goal and part of the event. It took an entire weekend to set up all of the lists, timelines, and connections needed within Basecamp for the eight complex fundraising events I had on my calendar when I first set up in Basecamp. But after that weekend, I slept better than I had in months because everything was organized, I could see in a few seconds exactly what was on my "To-do" list for each day, each week, and up until the day or the event, as well as what I was waiting for from anyone else. This program is certainly an expense. But it gave me incredible peace of mind.

Pros

It is so well integrated. For example, taking one action will also notify several team members who need to know about that action without me having to send numerous emails. The software makes it possible to track several or many projects with dozens of people without losing a step or forgetting anything.

Cons

A bit of a learning curve to get started, but technical support is good, and the program quickly becomes intuitive.

The other members of your team - not only your staff, but your client - must also be willing to learn Basecamp. On the other hand, once they do, they will love it - and you!

February 2019

Stanislav from Remotek Ltd

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2019

Can be Really Good if Team is Synchronised

Basecamp provides a platform for collaboration and project management that can be the backbone of digital marketing agencies, software development companies, or any other company which has a team of 5+ and at least 5+ projects (my estimates, not limitations of the product). It just helps the team to keep it all in one place and more importantly - it helps bring together remote teams, which is an ever-increasing scenario for many IT companies hiring VAs, content writers, PPC specialists, developers.

Pros

It gives you the opportunity to manage a complex business with multiple projects and team members, providing a platform for communication and collaboration. I've personally used Basecamp for two years and have liked it in general for organizing Digital Marketing projects within an agency. You also get the ability to add the client to the project and choose what to show or hide from them, making it just a bit easier to keep them in the loop and get required feedback from them.
The ability to export tasks to Google Calendar is a good touch, but it would really depend if workflow creates Google Calendar worthy items. If not, you have a calendar within Basecamp.

Cons

Like any software with vast functionality, you have to learn all of its features to use it as it is intended to be used. Collaboration with teammates adds one more layer of complexity and problems can arise if the team is not coached to use it in a common way.
The ability to assign tasks to others can get overwhelming for the assignee. I personally had two account managers above me, as well as content writers I worked with and they all kept assigning even the smallest of tasks, or even worse - largely undefined tasks, that eventually led to me accumulating a whole lot of tasks and not seeking to clear my list.

January 2019

Kamila from Heart Behind Hustle

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2019

Great for client management and projects

It helps us keep the communication with clients in one place versus using email which is helpful. I wish they had a free version though. I like the style and branding of the app, but if I wasn't using it for client work I doubt I'd be using it for my own projects.

Pros

- The interface is fun to navigate, it's just pleasant to look at. I like all the little buttons, the way that the check marks are designed, it's fun to comment and check things off. I'm a big nerd when it comes to the actual enjoyment of a platform. The brand is on point.
- I like that you can set up different sections for todo's versus having them all be in place. It's also helpful to have a separate files section and discussions section for things not related to specific to-do's although we do rarely use them with my clients.
- I see they have an option to use Clientside where the client doesn't get to see all the things in Basecamp, and they can still use email primarily when it comes to the communication. I personally don't use this option and we just have the client in their own Basecamp but it's a great option for folks if they don't want their clients IN the actual project.
- It's easy to attach images, write quick comments, and send pings to team members.

Cons

- The price point, it's obviously not a free option like Trello or others and it is the same in terms of quality as those two except for the design and having clients in there.
- It can get confusing for the client. They don't know where to go.
- Sometimes we don't know where to write things, there are too many options for communication and discussion which makes the organization of our conversations a bit trickier to manage.
- I wish it was possible to see a visual representation of the deadlines for each task, like a gantt chart or something. I feel like Asana has more options when it comes to all of that and it's easier to organize things.

January 2019

Russell S from FusionSPEDtech

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Great idea for team management!

Allows my team to stay organized, communicate effectively, and accomplish tasks all from one platform!

Pros

Basecamp is classified as a project management platform, but I see it as more than that. It's a digital space that enables your team to all be on the same page and up-to-date. Here are some things I love about that platform:
- It has a very simple design and feel. It's extremely "boiled down" and there's no reason to worry about less techy folks getting lost. It's easy to learn to use and navigate the platform.
- It organizes everything in one place, so it's easy to find key documents, hold individuals accountable, find help, etc. There's no email chains, certain things saved in the Cloud, while other things are saved on someone's computer - it's all there.
- When you enter a project folder, I like that there are really three categories for communication. Things that need to be done are filed in the "to do" thread, on-going communication/questions occur through the "message" thread, and just general questions or thoughts or concerns can be posed through the "campfire" thread. This is simple idea, but is really quite brilliant. It allows your team to rank or categorize the message they're about to send (Is this urgent? Is this a general question? Is this a task that needs we need to get done?). This really provides structure that effective teams need.
- Another cool feature is that in that you have access to all of the important, shared files in the project folder. I would compare that to "team drives" on Drive, if you're familiar.

Cons

Basecamp is not too technical, it feels human-friendly! But because of this, you do occasionally find yourself looking for something more, a feature that would really be helpful. For example, the to do lists could be a little more robust (graphics, attachments, etc.). Another idea would be to add a bit of customization. I understand the desire to maintain simplicity, but just the ability to add your brand would be a nice feature or even change the color designs. Not crucial, but would be nice.

December 2018

Ross from Igniter Media

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

The Best "Pick Up and Get Going" Task Manager

Basecamp is where we keep all of our assignments and initiatives, and we've become diligent about not letting any lists or to-dos creep outside the system. This relies heavily on managing the project list carefully and making sure everything has its place. There are not guide-rails to keep you from placing a task in the "wrong" place - fortunately you can move tasks all around if someone puts something in an incorrect place. It's important that you define what Projects exist and create a framework for where assignments should go. A frequent complaint we hear around the office is "I don't know where to put this" so it's important that you outline your project structure and communicate it clearly. If you can nominate a gate-keeper to watch over the system organization, Basecamp can be a very effective way to manage all assignments across an organization and allow people to simply see what's due, when, with ease.

Pros

Basecamp requires very little setup and there are very few barriers to overcome to get in and start making projects and tasks. It can very very scalable in terms of users and project count, and it's approach to To-do Lists and Tasks makes project organization fairly straight-forward. At it's core, making tasks is as easy as choosing a place to put them, naming them, and assigning them. With simple reports, users can view their tasks across all projects and start tackling them. If you want to take things a little bit deeper, you can assign mutiple people to tasks, set due dates, and loop other people into the tasks for conversations.

Cons

Basecamp still has some key missing features that create workflow issues every now and then. You can create recurring events, but not recurring to-dos. So, for example, if you want to create a "Close Accounting Books" to-do and assign it to a user to be finished each month by the 15th, there is not currently support for that. There's also no built-in gannt views, although they continue to innovate project management with new simpler ideas such as the "Hill Chart" which i'm a fan of. A lot of the lack of complex features comes from their desire to carefully curate features to keep the application from ballooning into a beast that's unwieldy and hard to learn.

November 2018

Scott from Bellevue Presbyterian Church

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

Basecamp 2 is a good base for collaboration

I work in the non-profit world and we have many volunteers that help for a season, or a project or some other random and unpredictable way. Basecamp allows us to invite users into a specific task or project in a way that is almost fool-proof. Using Basecamp means I don't have to get a volunteer network clearance to be on our internal network. Basecamp lets us store files in the cloud so all can access items easily. We even have staff creating weekly virtual meetings and updates for volunteers can access info at their best time and know what is happening that week and what expectations are for their volunteer teams. Basecamp allows our staff and volunteers to think outside the traditional uses of project management apps and gain some real productivity and communication value.

Pros

Basecamp 2 is an intuitive collaboration tool that helps groups work together by keeping all conversations, files, to do lists and timelines in a central location that is easy to access and easy to invite clients, volunteers and others into the process. I
f a feature isn't intuitive for you (or you forgot how to do something), the quick videos located throughout the app bring the feature into focus quickly and easily.
Basecamp is simple enough for the masses to use without using expensive live training resources. They have really figured out how to get people on board and up to speed quickly.
Basecamp has the ability to store files with specific projects. that saves me lots of time when I want to find that obscure file but I can't remember where I saved it or what I called it.

Cons

Basecamp presents itself as 'project management' software. I am not so sure I would place it in that genre of software. I see it more of an easy access, bring the crowd together to collaborate and make sure you have an easy place to catch up with conversations, read files or see what is next on the to do list.
I guess the fact that it has a to do list makes it a simple project management tool. So, maybe it is okay to call it basic project management...

October 2018

Nagish from UNDP Pakistan

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Best Tool for Online Project Management and Team Management

I am using Basecamp from last two year. I love it because of its Team Chat, the average price which is very affordable, Message Boards/News which have so many options to edit the text, such as bolding, coloring, bullet points, etc which I personally didn't see in any other project management tool. Most of the time I use it to update stockholders, where it also provide privacy. When I want to inform specific persons I can select those and send them message once at the same time. I love its reports feature too. Drag and drop for rearranging tasks in task list is pretty awesome feature. I like Basecamp’s structural way of arranging everything like links, file, comments, communication, etc. I recommend it to everyone because of its Free Trail which is a very good thing to try it before buying the full package.

Pros

Basecamp is an online project management tool which can be accessed through a Mobile device by its app or directly through the web on both PC and Mobile devices. Managing multiple projects at the same time is very easy with Basecamp. Basecamp is featured rich web app where each and every feature such as Project Updates, Discussions and In-project Todo Lists/Tasks are on one-page and a user can easily find them directly by first look. The best thing in Todo list is multiple Todo lists in a single project for different department’s collaboration which makes it more powerful than the other available tools in the market. Document upload and sharing with others and receive feedback or comments makes it more versatile. The coolest feature which I like is the Catchup option for knowing about today and today’s progress in a single click. The best feature which keeps me update about the progress is the Progress feature, where the whole project is displayed as a timeline on one page, that’s just amazing. It’s so easy to see the milestones and progress right in one screen and scroll to see how much of done for the course of a day or month. The simplicity of Basecamp makes me love it; because Basecamp has a very lean user interface, the smooth learning curve for first-time users and scalability to use it for larger projects which makes it adoptable for everyone.

Cons

The workflow is not built around any specific industry so it may not be a very perfect for specialized companies but it can be used by anyone and it can be adopted easily because of its ease and more features.
The Calendar view/ Schedule doesn’t show a specific task's progress in details. it will make more sense to calendar/schedule view if the schedule is shown like the progress bar for every task.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use