Glasscubes Intranet/CRM - What a find

Our experience with Glasscubes has been an extremely positive one since the moment I first spoke to Craig. He conducted two online presentations, which having sold software for 18 years, I think are some of the best I have had. Clear, concise, informative, in plain english and no hard sell (just let the product do the work for him!). The implementation and on-boarding process is both intuitive and straight forward with lots of support both from the team and from online content, which is excellent. Nothing is too much trouble for our primary contacts. Pound for pound, Glasscubes exceeds expectation and I can only imagine will get better and better. Yes there are improvements that can be made but their 'vote for new functionality' that clients can access will enable them to prioritise and gauge what to do next. We are a team of 13 and the overwhelming feedback has been really positive from the whole company and has made us far more collaborative, centralising all our work and creating a focal point for our company. I very much look forward to working with Glasscubes for many years to come and if they maintain their standards, they will become a real force in this market and a natural choice for small SMEs.

Pros

- Easy of use - Breadth of Functionality - Amazing support - Great supporting documentation - Cross platform and device availability

Cons

- would like to see smoother integration with MS Office suite (both on PC and Mac). I appreciate refinements to this process are ongoing. Working on a Mac, it this is slightly clunky but really not a deal breaker in anyway.

Glass Cubes for Shared documents internally

It is a good system here has been some bugs but generally, the security and structure is better for our organisation than relying on google drive

Pros

It is an excellent way to store documents by department, and limit access to certain documents by junior staff

Cons

Multiple parties can not edit the same document at the same time as it locks to one user- unlike google docs

Excellent product for what we need

We launched Glasscubes a few years ago when in need of something quick and easy. This is the solution I got hooked on. It is quick and easy and yet it still has amazing functionality on so many levels. An excellent product. And BTW, the customer support folks are fantastic.

Pros

I like the flexibility in creating secure spaces for diverse sets of users, some overlapping and some not, based on their functions and needs. I like how easy it is to send notifications to a group of users about changes, updates, etc. I like the ease of setting up forms for end-user input. Our users love how they can just go to Glasscubes for what they need at any time without having to go through us and our helpdesk. And I also love that I don't have to manage passwords!

Cons

Occasionally, but rarely, the format of pages where I need tables isn't optimal, it wants to out-think me a bit and makes me do what it wants rather than what I want.

Cheap and cheerful collaboration

Pros

Ease of set-up and simple cost model. Sharing documents with suppliers is non chargeable license. Fast on boarding

Cons

Poor versioning, real basic desktop UI, poor integration with mobile platforms

Implementing GC at a London Early Years School

Excellent, from the first interaction. Very clear, friendly and straightforward. Super professional people!

Pros

Easy to use, easy to set-up and manage and easy to get in touch with GC if you have questions. It's a human company, and the customer service is amazing.

Cons

Possibly could integrate lots more features and apps like survey tools