About Hubstaff


Hubstaff is a comprehensive time tracking and work management solution for project teams. In addition to providing web, mobile and desktop timers, Hubstaff lets business owners send invoices, pay team members, view over 13 detailed reports, export timesheets and schedule shifts from one central location.

Other productivity features include app and URL tracking, screen capture up to three times per ten minutes (which can also be turned off) and activity rates based on keyboard and mouse movements.

Time and activity data is accessible through work reports and a dashboard, which provides details on active projects and team activity. Hubstaff offers automatic payroll through integrations with PayPal, TransferWise and Payoneer. Integrations with over 30 project management, customer relationship management (CRM) and help desk solutions are also supported.

Services are offered on a monthly subscription basis that includes support via email, live chat and online FAQs.



Read More

Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

715 Reviews of Hubstaff

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(455)

4 stars

(223)

3 stars

(33)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 715 reviews

Do you use this product?Write a review

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Lightweight, easy, and effective.

Overall hubstaff has been an excellent way to track and verify productivity and hours worked. Every day we're sent an email showing the team's productivity and hours worked for the day, the staff is able to easily download and use the tool, and they are able to make adjustments to their own time clocks without having to have a superior edit the time for them which was an issue with other system we've used in the past. Hubstaff requires notes for all time edits so it is easy to see when and why edits were made.

Pros

Hubstaff is a quick and easy way to track your time working on a project or projects. The software has many helpful features such as the ability to add or edit your tracked time in case you forget to clock in or out, as well as periodically taking and storing screenshots to help you see what you were working on at any given time (the screenshots are blurred so text is not visible, but you can see overall what was going on on the screen). Hubstaff is great for monitoring productivity, it tracks your activity percentage based on the times that you were clocked in by monitoring mouse movements.

My favorite feature is the option to add a reminder prompt if you haven't logged in by a certain time, so for example if you log in every day at 8:30, you can set a reminder for 8:35 to pop up an alert in the event that you forget to start your timer.

Cons

The only con I could say about this software is that every day during our 30 minute videoconference meeting I have to keep telling Hubstaff that I am not idle since my mouse hasn't been moving for that time period, and after 10 minutes or so it marks you as idle.

Response from Hubstaff of Netsoft Holdings LLC

Replied February 2019

Thanks for the kind review! We too like the reminder to start the timer :)

September 2018

Le-an Lai from Valhalla Online Services Incorporated

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2018

Great for online teams

Great! It's amazing for the team but needs more options for the manager to be able to easily track employees with whatever variable that is needed.

Pros

I love how it's so easy to use for any new team member. I can also teach a new manager quickly on how to track those who are below them.
It's also great that I am able to calculate pay easily, and see who has been actually performing the least when online.

Cons

The biggest thing I would love to see is being able to easily check if someone has been adding/modifying their time too much. In the old software that we used, I can easily open a calendar and for each employee, check how many hours was working on the computer, and how many hours were done offline/tracked by the app. I have to go through one by one before actually catching someone who is violating company policies.

Another one would be instead of having the checkbox portion of idle time when people have been away from their computer, make it a radio select where they have to choose whether to keep or delete it. This has caused so much confusion with our team when we started, and would greatly help in making sure that their time is logged correctly.

Response from Hubstaff of Netsoft Holdings LLC

Replied September 2018

Hello! Thank you for your review. In regards to being able to easily check if members have been editing time manually, we do have a report section dedicated just for that. It is called "Manual Time Edits", and you will be able to see exactly which time was edited manually instead of tracked with the time tracker. As for the idle time features, we would love to here more about your feedback and suggestions. Please feel free to contact us directly at support@hubstaff.com and let us know!

December 2018

Roxanne from Deep Origins

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Everything we need!

Its a pretty solid program to keep track of your productivity and sometimes I even use it to go a couple days back to check if I was able to do tasks that I may have slipped my mind.

Pros

- random screen capture every 10 minutes that allows managers to check if employees are focused on their intended tasks
- lets you track running time to the second that can also be used to determine pay.
- you can track overall running time with preset time periods or set your own
- forgot to time in? dont fret! you can edit this and leave a note to state your reason so managers can review and approve or reject the changes
- has a mini time window that allows users to check how much time is running without closing any windows
- works great with Mac and Windows
- Different parameters used to measure productivity
- color coded productivity
- can view daily, weekly, and monthly productivity rate
- easy to use interface
- set tasks, projects, invoices, calendar schedules, admin can limit user access
- easy to use dashboard with graphs of productivity

Cons

- its not an exact science. My task is "Product Sourcing" which greatly relies on scrolling through thousands of pages to find a good item to sell and sometimes it takes the whole 8 hours to find 1-2 good items worth a second look. Hubstaff sees this as not productive and gives me a real low productivity percentage rate.
- it can be manipulated if you still have time in between your tasks like opening new windows and tabs and mixing it with other "movements".

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Accuracy is the Key!

Using this software is the best decision my company ever had in monitoring all their employees including myself. The accuracy of our timestamp shows the efficiency of our work everyday. I definitely love this software for providing us with fair results & reports with how productive we are every week, this is very helpful to all employees in any company to be more motivated to work hard each day. For me, working hard simply means working honestly with less supervision.

Pros

I had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.

Cons

Well, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.

February 2018

Michael from Royal Rose Properties

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Easy to use, not quite as easy to manage, but still pretty easy to manage.

We're able to track the work time and habits of a mess of remote workers from the other side of the world with relatively little fuss.

Pros

Hubstaff gives different levels of control that can be passed down through the command chain, allowing The Boss to have the total domination he needs to feel like The Boss while enabling middle management to fiddle usefully with things and retain enough control over their team's calendars and settings to not make them feel emasculated and vestigal. Even the rank-and-file employees themselves can be given a decent amount of control -- or not, if that's how you like it.

Cons

The calendars used on their Timesheet pages are really finicky -- sometimes, you swear the thing you just did in order to get from 'looking at today' to 'looking at yesterday' SHOULD have worked, but clearly didn't...and then you do the exact same thing again, and it works like you expected.

Also, and I realize that this is a problem in all similar software but it IS avoidable and SHOULD BE avoided even though it's not actually avoided anywhere, Hubstaff is not great at dealing with timezone changes. So if you have people on the East Coast, people on the West Coast, and people in the Philippines, two of those groups have to learn to think and act like they're in the third group's timezone, and that's hard when you're dealing with entry-level remote workers.

September 2018

Richard from Publishing

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

September 2018

Good time tracker for individuals

I needed more flexibility in specifying date ranges than I had in the previous time tracker I was using, and Hubstaff delivered! It's not perfect--and sometimes it's frustrating--but it's nevertheless indispensable to me.

Pros

* Apps for OSX, iPhone
* Perfect for individuals
* Allows reports for customized date range

Cons

* Website is often confusing: always have to look around to find the right page for creating a customized report
* Task durations are only downloadable in hour:minute:second form, which makes it cumbersome if you're importing into a spreadsheet and still need to convert to decimal hours (e.g., convert 1:37:17 to decimal)
* Need to enter tasks when setting up a project: can't enter them in the process of entering time. Would be nice to be able to type a task in the dropdown, have the page display an alert ("Do you want to add the task 'Drive to customer site' to the project?"), add the task to the project, and update the drop-down.
* Would like the option for more flexibility in manually entering times, e.g., if I'm doing something from 9:00
a.m. to 9:38 a.m., and I realize that I haven't started the timer, give me the option of manually entering 40 minutes before 9:40 a.m., even if it's not yet 9:40.
* In general, need more configuration options (see above).

September 2018

Arianna Maouna from Meristone Information Technology Services, Philippines

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

Make remote work possible with Hubstaff

My organization is trying to reduce cost by letting employees work remotely. This is also to allow us to hire talent not just from our country but to all parts of the world as well. Through Hubstaff, it makes managing people easier because there is transparency. Hubstaff's ability to track time, measure activity level and take screenshots of what the workers are actually doing have helped us achieve our business goals.

Pros

At first I thought it would be impossible to work with a group of people living from different parts of the country. But through Hubstaff, it allowed me to manage these people with the Task Management tool, easily and accurately measure their productivity level, and at the same time, see what they have been working on with the Screen Capture feature.

Cons

My only concern with Hubstaff, or any product for that matter, is the cost. Everything that offers good quality service really comes at a price, and I think Hubstaff has given me that. My organization has been using Hubstaff for over 3 years now and we are still and will continue to use it for years to come.

July 2018

Jessica from ImpactCurve Global Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

The best time tracking platform out there

It saves me so much time and allows me to easily check work product progress for my staff and partner consultants who work a state a way or across the world. It also allow me to be completely mobile when I need to be and allows the same for my staff/partners.

Pros

Hubstaff is, hands down, the best time tracking platform on the market. My business would not function efficiently without it, and I honestly wouldn't be able to be as mobile as I am without it. My business model depends upon collaborations and Hubstaff makes that possible for me with very little time spent on administration. You simply can't beat the cost for what you get!

Cons

While Hubstaff is brilliant at what it does, I haven't upgraded to their premium account because I find the payroll and billing to lack the flexibility I need to work well. For example, it doesn't allow me to write-in a description of activities accomplished on the billing, which some of my clients require. So I'm stuck using other platforms for that. Also, there's so much potential in their task system to replace other project management platforms, but it's not there yet.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Best that we have found

We use Hstuff to run our entire business. We would be lost without it to track time on projects and employees hours.

Pros

Able to track time per task/project
Able to monitor time spent and activity levels of employee
Able to monitor screenshots and change frequency of them being taken
Great customer support
Able to manage a global business with workers working from their home (no need for office)
Able to track employee's hours/activity

Cons

I have seen instances where staff overseas used a program to create mouse movements and keyboard strokes to mimic activity levels but this is minor because actual work output and screenshots tell who is using them. I wish that Hstaff would tell me when this occurs but they cannot due to slander/liability if someone is fired.

Response from Hubstaff of Netsoft Holdings LLC

Replied January 2019

Our software does detect if something "not real" was done instead of real mouse or keyboard moves. We are able to look at the user's logs and let the owner know whether or not we see anything like this.

July 2018

Chloe from CC Digital

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

July 2018

Brilliant product, easy to use, does all you need it to

Hubstaff allows me to keep track of how much time I'm spending on each of my clients individually as well as how much time I am spending on my own work such as accounts or my own social media. In turn, it has allowed me to work out a much bette hourly rate to work towards and allows me to identify those clients who take up too much of my time for their budget. I use the Hubstaff monthly reports to give a clearer overview of where my time has been spent. Overall, Hubstaff has allowed me to work to better financial goals as well as helping with optimising my time.

Pros

This software is a brilliant price for what it does. When looking for a good time tracking software I wasn't too sure which would be best for me, however, I figured it was worth a shot. I only use it's basic features - eg I don't use the invoicing etc just the time tracking but by doing so I have really managed to optimise my time spent on both client work and personal work. I also like the ease of use of the software. I primarily use the Mac Application but have also used Hubstaff on my phone (iPhone) and PC - all of which have been simple to use.

Cons

At first, I found it difficult to find monthly reporting, however after a quick Google I managed to resolve this. I think it could be made easier to find.

September 2015

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

September 2015

A company that really gives that plus!

I am with them now for (I think) a month (and a half?). The desktop App works flawlessly. It is really easy to integrate with Gitlab, Github etc. (I did not try anything else since i'm using these only) My clients love that they can see that how much time I spent on an Issue. When I close the Issue with the desktop app, it comments to the issue the tracked time. I can feel that they really care about me as a customer. I had some issue with the payment (from my bank's side) they extended my trial so I can keep tracking time while my bank fixed the issue... :) I remember some week ago they were under maintenance for a short time on Sunday (when the less customer were tracking time). Unfortunately I was online, tracking my time, just to see that I lost 1 or 2 hour. I reported it, they told me sorry and they even offered to pay the lost hours. :) I turned down the offer since I could add it manually, but this is something that... that you may be never going to see from other companies. :) I tried a lot of time tracking solutions but stopped them using after 1-2 weeks. I'm still using Hubstaff ( I broke my personal record with them ) Maybe the great service, maybe the excellent customer support... I don't really know. They're just right for me.

Pros

They care about you.
Good pricing / well priced.
Easy to use Dashboard.
Easy to use Desktop App. (that integrates pretty well with other services, like GitLab)
They handle your problem lightning fast. Even if it requires further development. I mean seriously... you report a bug or something that it is not working as intended and it gets fixed in a short span of time... (mine got fixed in 1 or 2 weeks, it was some integration problem with Gitlab)

Cons

Well maybe if I could add manual time between any range, like: 8:01 - 8:08 not just every 10 minutes like: 8:00, 8:10, 8:20, 8:30... but I usually track instead of adding manually. :)

Response from Netsoft Holdings, LLC of Netsoft Holdings LLC

Replied September 2015

Thank you! We're happy to see that you can tell that we care about our clients. It's the most important thing to us.

September 2018

Matt from BluPrairie Technologies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great value for the money

My main problem I was looking to solve was time keeping. I wanted a small tool that would sit in my tray that I could easily switch between projects. As a consultant, I need to track my time in a fairly accurate manner, not only for my customers, but for internal forecasting on how long services take to deliver. Hubstaff made that very easy with an app that sat in my tray, and was a simple click to start/stop time, or change projects on the fly.

Pros

I liked #1 that you fully support a LINUX client. So hard to find that support these days. I also liked the integrations with other platforms for pulling in projects and subprojects. We use LiquidPlanner for our project management, and Hubstaff made it so much easier to track my time.

Cons

I had a problem getting it to connect to multiple sources. I tried pulling from LiquidPlanner for project stuff, and Asana for task management, but could never quite get it working. I was working with tech support on it, when my company basically pulled the plug and went a different direction, so I never got to see the final solution.

November 2018

Michelle from i7 Marketing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

Mediocre

I work remotely so they want to see when I'm working and see screenshots to make sure I'm actually doing work. So, for a management point of view, it is a useful tool if you want to see everything from when they clocked on, what they were working on, screenshots, and how much activity they had when they were working. From a user perspective, I think it could be improved. Maybe improving the minimized version. And perhaps creating a favorites option for tasks you work on regularly.

Pros

It works. I don't have any issues with it starting or turning off and it gives you the corrects time. I like that it tells me when it takes screenshots and you can export your data.

Cons

I can't use the minimized version unless I want to keep opening it up and changing the timer again and again so I just keep the max window open and hide it behind everything. I would like it if there was a "favorites" section where your most commonly used tasks were grouped together. I work for a company that has a ton of projects that they want us to record and I feel like I'm digging through stuff.

May 2018

Julia from cartoon network

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

I use hubstaff to keep an accurate record of how long I've spent on each episode/freelance project

I was able to form a more accurate picture for myself of how long it truly takes me to design a full episode, as well as my daily average, and it's helped me work towards my goals of being more productive.

Pros

I like how easy it is to separate my projects and start/stop the clock. My favorite feature is that hubstaff can detect when I've been idle and accidentally left the timer running.

Cons

I work in tv animation and use this software only for myself. Therefore, it has a ton of features that I don't need, and sometimes I think another product might be better for me. My main wish for hubstaff is that there was an intuitive way to just click on a project and see the total hours spent on it. A kind staff member helped me out with this issue, but I'd still rather see an easy way to just click on the project name and receive the results!

Response from Hubstaff of Netsoft Holdings LLC

Replied May 2018

Hi Julia, thank you so much for your feedback, we always appreciate hearing what our customers have to say and strive to make our software more user-friendly. We will pass your suggestions along to our development team.

April 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Hubstaff is a great way to keep track of your team off your location.

Pros

Hubstaff is a great tool to track down your team and ensure that team is productive in-spite of working in distributed environment.

It is not always necessary to closely monitor the people working for you, however sometimes it is unavoidable. Hubstaff gives a great way to feel satisfied that team is working on the right task & that too with good productivity.

Way to capture screen shots & track down activities are good.

Best way is to customize how many screen captures you want, & what all needs to be tracked.

It is great to use this tool on various platforms & track all very well.

Cons

I liked the previous theme better, though new look is good too.
In desktop version, sometimes I feeling async in time tracking vs web version, but all in all it is good.

May 2018

Konstantin from Igor's team

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I have been working for more than half a year with hubstaff. Very convenient, everything is simple a

Pros

Easy operation, flexible setup, convenient tariffs, and a good application. The big advantage is the integration with most services.

Cons

I would like to combine the advantages of the old version of the dashboard and a new one, for example, there is no daily activity in the new version. There are also problems with the desktop application. Namely, the setting of the monitors, from which the screenshots make the program. As an example, for the upwork - a screenshot from all monitors or only from an active one. And in response to complaints from users from the support service, only the answers come: turn off the monitor, start the application, then turn on the monitor, and, perhaps, you will succeed. There are also problems with the desktop application. Namely, the setting of the monitors, from which the screenshots make the program. As an example, for the upwork - a screenshot from all monitors or only from an active one. And in response to complaints from users from the support service, only the answers come: turn off the monitor, start the application, then turn on the monitor, and, perhaps, you will succeed.

September 2018

Ankit from BUZO

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Great Time Logging Software. But needs to be more cheaper and User Friendly.

It is a great tool for time logging. However the user interface is really really hard to navigate. Although the color and button scheme is quite modern, the overall travel on the dashboard is quite hard. It is really awesome if you are managing freelancer, remote workers or contract employees. It brings such a transparency for the entrepreneur so everyone is in loop, client and employees.

Pros

Great tool for Managing team and time logs.
We can now measure our time and especially measure the time of remote workers.
Its also great if I have to give reports to clients. So client dont ask much regarding the efforts that has been put by the agency.
Reports and time log is really awesome.
My friends use the feature of paying the freelancers or contract employees via Hubstaff and recommends it to be great, however I have never used that feature.

Cons

Quite expensive for a small team.
User Interface is extremely confusing. If a new user joins Hubstaff to check reports, it is one of the hardest part for them.
Support is quite poor too. You message them today and they will reply you next day. Although they have attached a chat bot in the dashboard, but no one replies.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

2 years using Hubstaff

The software is amazing and does a good job of what its supposed to do. The customer support address any issues almost always immediately but sometimes takes a while to respond. Overall I like Hubstaff and I have even recommended it to a friend who runs a remote office outside his country. Just a few tweeks especially with the update button and the software would be flawless.

Pros

The software does an accurate job of keeping track of my time at work.

Cons

There are some bugs and glitches with the software. I noticed that if there is a new update and you click on the update button on the notification message it totally crashes the software and I had to restart my computer for Hubstaff to run again. The only way I could possibly update the software is to uninstall it using control panel and then download the latest version from their website.

September 2018

Ivona from Ezra Digital Marketing Agency

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Hubstaff helped me and my client in managing our team

Hubstaff is a great tool to manage your remote employees.

Pros

Hubstaff is a great tool to manage your team of freelancers wherever they may be. It allows the team members to track their work progress. The screenshot and work progress tracking function allows the team manager to review how efficient and effective they are in doing their work. Their Payroll feature is awesome too in managing the salary payment of all the team members.

Cons

I believe they can add an instant messaging tool so everyone can message each other while using the time tracking tool.

Response from Hubstaff of Netsoft Holdings LLC

Replied September 2018

Hello! Thank you for your review. We would love to hear more about your instant messaging tool suggestion. We are always looking for feedback on how we can improve the platform. Feel free to contact us directly at support@hubstaff.com about this.

December 2018

Kicky from Data Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy, Light, and one stop aps

overall experience with hubstaff are great, easy to use, covering all that i need to support my work and teams. light apps and complete report on my dashboard on web version.

Pros

task & scheduler menu in hubstaff are newly added are the best. so i don't need using another apps to make a task. its like one stop apps that i can use to monitoring my team.

Cons

the least thing about this software are unable this software to login more than 1 account.
i think that if in PC software i can login with more that 1 account in 1 software that would be great like Instagram and i change the account as i needed to use. sometimes i need to borrow my sister laptop to work and every time i use it i have to re login and re logout my sister account. while i just need it only for couple of minutes.