About Redmine


Redmine is an open-source cloud-based project management solution based on the Ruby on Rails programming framework. It is a cross-platform and cross-database solution and allows users to manage multiple projects within the system. Administrators can allocate each user to have different roles on each project. The issue management system allows users to define the status of each issue and they can set the priority on a need basis.

Users can set workflow transitions for each issue type and role. It has a document management system, which allows users to share files on the system. Users can collaborate with each other through its messaging platforms. Other features include Gantt charts, a calendar, time tracking functionality, feeds and email notifications and self-registration support.

Redmine supports multiple databases such as MySQL, PostgreSQL or SQLite. The solution has multiple LDAP authentication support. Customer Support is provided via forums and chat.



Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

80 Reviews of Redmine

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(28)

4 stars

(35)

3 stars

(13)

2 stars

(4)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 80 reviews

Do you use this product?Write a review

January 2017

Gio from Northrop Grumman

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

January 2017

Free Project Management

Redmine provides a simple and easy to use tracking and project management software system all built into one. Redmine's issue tracking or ticketing system gives developers a fast and flexible tool to address issues with the software. The tool can also be used to track projects and to "chunk" projects into smaller bite-sized sub-projects that increase productivity and help members of a team keep up to date with the progress of a project. I've used Redmine with teams and found that the collaborative nature of the product can help members stay in touch and help with assigning subtasks. As a scrum manager, I found that it helps greatly in sprint planning and reporting. Also, you can generate Gant charts to visually show where a project is at any time. The best part of Redmine is that it's open sourced and given some customization, you can quickly create a ticketing and/or program management that helps meet the needs of different members of a team. Redmine is also free to use, which makes it popular with small and large organizations that don't have vast budgets for software purchases.

Pros

1. Open-source (free)
2. Easy to use (once it's been customized)
3. Flexible (can be customized to your needs)
4. Multi-purposed (serve different roles at the same time)

Cons

1. Requires someone to administrate it.
2. Requires installation, but a cloud based version is available.

June 2018

Matthew from City Assets LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Best Project Tracker/Management/Team Tool bar none

Excellent project/tracker management - faster execution of projects

Pros

You can get the bare bones redmine up and running in minutes using a bitnami stack. Out of the box it's built for speed and simplicity, but if you are prepared to put some minimal effort in to add plugins, you can add many features, all free, that take it to the next level.

Cons

The barebones version leads many (reviewers on this site included) to think that's all there is. It's built to be modular and extensible, so if you don't like the UI, you can simply add themes, if you want it to do additional stuff like tight email integration, agile (yes there are multiple free versions), helpdesk, Work Breakdown Structures, Charts, fully customized menu bar, repositories, Vault, Excellent Wiki, integrations to Slack and other ticket systems etc - you can do all of that. But because people see versions of Jira or Service Now running with more features (both of which require much more knowledge and effort), they think that redmine is underpowered. So imho that would be my main issue - it's reputation regarding functionality and security - both unfounded.

June 2018

Felix from corporación Estelio

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

3 of 5

June 2018

A very beneficial tool in project management

Pros

The tool organizes the projects very well (you can administer more than one without problems), you can track incidents and errors separately. I love personalization in the distribution and categorization of the stages of the projects. it is entirely useful to cross-reference tickets (which are related). this prevents the creation of orphan tickets since you have an absolute control of the resolution of tickets

Cons

It is well designed for the management of small to medium-sized projects .. with large projects it is complicated because it allows to make so many changes in the structure of the project that it is counterproductive, at first the interface seems easy but when using it and having so many functions that it would be necessary A previous training for the use, it becomes very expensive when you upgrade to the premium versions of the tool. The Ruby on Rails pre-configuration requires technical experience, this is an additional cost. The administrative interface is not as effective and does not offer as much functionality as the rest of the tool. the distribution and loading of errors and incidents must be well defined, it can be a problem if the team does not understand well when it comes to "closed / result" or "Open / solving" ... it is not a 100% tool intuitive

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

May 2018

Good open source ticketing software

A useful ticketing system as well as a time tracking system for free, as it is open source.

Pros

I used this software in two companies that had it customized to their needs. So the possibility to customize features to fit the company workflow seems to be properly working. We used the time tracking feature to know which part of a project was taking more time than planned. The ticket's features are very useful for teamwork as you can see who worked on what task and when. You can also easily add documents attached to the task, and even write some Wiki for projects that may need it.

Cons

Redmine can be quite complicated to use, for one not used to software like this. For example we used to open parts of the software for clients when we were doing fine tuning on applications and websites, and often the client needed a small training to be able to create ticket and answer questions on the ticket.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Great free software for bug tracking and project management

Single application to manage projects/ bugs and gain visibility of the work load across all engagements. Integrated wiki allows for creating knowledge base and support information

Pros

Redmine is dead simple to setup (esp. if you get the Bitnami distribution) and use. The application is customizable - custom fields/ custom workflows. It can be easily extended with third party plugins. You can even find free mobile application to see/ manage work items on your phone

We managed multiple client implementation and software product development of an Enterprise SaaS application using this.

Cons

While this is not squarely a Redmine issue, it an issue of the underlying stack and has affected us a few times - plugin/ dependency incompatibility. Redmine runs on Ruby and the Ruby plugin architecture issues affect it. So, test the plugin install on a separate instance before you put it on your main instance

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Works better than it looks

Pros

Redmine has clear, logical functionality and there's a lot of power in using Markdown to create connections between documentation and tasks. The wiki feature was very useful for my team! I also liked being able to set milestones and easily configure ticket options (priorities, assignments, status). In this sense, it's similar to JIRA in that you can very easily edit information about tasks and produce robust, well-structured documentation.

Cons

The UI doesn't feel super polished, and the wiki feature would have been difficult for my team to adopt because you need to know Markdown in order to use it effectively. (Yes, Markdown is both a Pro and a Con in this review.)
Redmine also didn't have a chat feature or the kind of file preview options my team expected.

December 2018

Matheus from JMT web solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

the best incident management and task control tool

Pros

I have used the Redmine tool for a long time and I can guarantee it is the best tool for task management, time tracking and projects. I already tried to use others, which are said to be more effective but I ended up coming back to Redmine because it suited me perfectly.

Cons

I can not find defects in the usability and in the interaction of the purposes of Redmine because it is a very good tool, but only lacking integrations with current tools. As for example, Bitbucket and other tools that are more current and that together I believe would make the tool even better. I think the installation of plugins that is archaic (uploading via FTP and restarting server) is bad too, I would like it to be a simpler way, user frendly.

May 2018

Pastor from Autónomo / Freelancer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

A good tool for project management

With Redmine I was able to manage the execution of my projects and verify the progress percentage of it, as well as customize it to evaluate the costs associated with the execution of the projects

Pros

Redmine is a project manager that can be configured easily and quickly, in addition to allowing it to be customized for communication with external applications. It allows to create workflows according to the business model. You can manage the resources used in the execution of a project and evaluate the costs in a friendly way

Cons

Redmine can be complicated to use for people with little technological knowledge as well as project management. This results in the investment in the training of all personnel involved in the use of the application. Being customizable and allowing communication with external applications can make it unstable by not complying with the workflow

March 2018

Ramakrishna from Sharp

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

User/mid size companies want a free bug tracking tool then I would recommend to use Redmine tool.

This is a very good tool for any small or mid sized companies and then need a free bug tracking tool then absolutely I recommend to use Redmine.

Pros

Any small or mid sized companies need a free bug tracking tool then absolutely I would recommend to use Redmine.
Because it is quite easy to use and have all basic features you need for tracking defects. you can create a bug tracking tickets without struggle a much.
It is having the simple interface and quick layout for project and even task entry and also good filtering system for sorting through tasks.

Cons

This tool mainly miss the some useful features like you cannot edit created defects or tasks, only write comments to them.
So definitely at the time of creation you have to take care of the bug. UI Layout is looks like outdated and we cannot feel like working on a new or advanced software.

May 2018

Alejandro from Amantium

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

May 2018

excelenete project manager

excellent experience with this software, work on more than 7 projector using it, I recommend it

Pros

*Management of multiple projects
*Customization of projects
*Flexible task tracking system
*Integration in code repositories
*Use of calendar and Gantt chart

Cons

Redmine is a very powerful and mature project manager, despite its "little" development time, it is also inspired by trac, so we are facing a very flexible tool in itself, and quite stable. During its use, it is difficult or easy to obtain shortcomings, always depending on what each user is looking for, so you have to be very clear about what you are looking for in this type of tool.

December 2018

Robin from Table XI Partners LLC

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2018

Ticket tracking for small businesses

Pros

Redmine is a great tool as long as your workflow fits its expected flow. We use it for our incoming bug report triage, and it works well. Generally works well.

Cons

If you need to have multiple people collaborate/work on a ticket before it can be completed (eg. Analysis by one person, but development or testing by another), it can be difficult to manage this flow. The transitions between stages has to be done by the users (outside of the flow).

Upgrading the tool can be a little more effort, but that's because it's open-source, and upgrade guides aren't very thorough at times.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

It's competency in ticket tracking is superb

You do not have to be a tech savvy in order to use this application, just let your IT admin to set it up in your computer, then it's all good. All you have to know is what kind of ticket you are going to create and what are its details.

Pros

1. Easy to customize, you can create and select different trackers for your ticket
2. Custom fields allows you to display what are the necessary inputs needed for your ticket.
3. Able to create your own template
4. Create your filter that can be visible to others if you want to.
5. Easy viewing of the ticket status through Roadmap, Agile, or Backlogs (from old version) and etc.,

Cons

I don't have any cons about using Redmine, it reached my satisfaction. It sends you mail for every changes in the ticket, and that makes me on track.

October 2016

Michael from University of Applied Sciences

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

October 2016

Very good and robust ticket system

I am using Redmine since 4 years now on a small virtual server which has now problem serving 30 power users with about 20% cpu load. Redmine has everything you need if you are looking for a ticket system. I use it for my advanced software engineering classes and for all my other projects, too. This system has never let me down. You can customize workflows, ticket types, extra field and there is a great community with a lot of plugins for special needs. I can absolutely recommend this system.

Pros

Easy to install and maintain.
Easy configuration.
Does not require a lot of hardware to run.

Cons

Looks a bit outdated but I don't do many updates.

March 2018

Ravikiran from SHARP Software Development India

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Best open source ticket management system which is almost free

Free,easy to deploy and configure ticket management system

Pros

Easy to use and deploy
Good plug-in support
Easy to develop plugins for Redmine
It is open source and free
Easy to integrate with Many SCM software
It supports multiple languages
We can integrate with LDAP

Cons

User interface is not as good as JIRA, It would be good, team can follow the industry trends.
Plugin development takes more time than expects
Lack of developers available in the market

December 2017

Vasu from Sharp

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Amazing tool for E2E Project Management

Compare to others and consider the support options and license styles.

Pros

Free tool to use Agile (SDLC) process and also ease to document the bugs.
Large size files can share and quick response and it can be integrated with Jira for internal use. Dashboard with customizing feature helps to monitor project activities

Cons

Sprint wise planning cant be done easily. Project wise quality reports or measurement reports can't be generated and also Unfortunately some useful features are missing. For example, you cannot edit created defects or tasks, only write comments to them.

February 2019

Sarah from Atlas Networks

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

February 2019

Great for internal use - A bit of a learning curve

It’s great for task management, both professionally and commercially. I enjoy it for tracking projects and holding team members accountable. The watchers option is fantastic, however the interface itself leaves little to be desired

Pros

Redmine is limitless and customizable for any organization as it is open source. It’s great for project management and tracking progress while being able to hold team memebrs culpable. It’s fairly easy to use once you understand the hierarchical aspect and how to customize issues.

Cons

There’s a learning curve and it’s not entirely intuitive, but this lends to its customizable nature. It’s not aesthetically pleasing, and can be tedious to rework the system in order to have it achieve what we need for work orders.

March 2018

Emily from Direct Digital LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great tool for project management

Pros

Our company uses this tool to manage projects. It's very helpful for us because we have multiple offices in different states and teams are often working together virtually. Redmine allows us to easily upload documents needed for our projects, assign projects to different people, and see priorities levels and ETA on completion. I would absolutely recommend this to others.

September 2017

Eileen from CentralPark.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

Solid no frills project management software

Our team was able to manage projects on a very basic, no frills level. It got the job done, and had just enough features to get us through our day to day tasks and projects.

Pros

Very simple interface, quick layout for project and task entry, good filtering system for sorting through tasks by users, status, etc.

Cons

Feels somewhat dated, doesn't keep track of tasks and updates by the minute like some of the newer or more advanced softwares.

February 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

February 2019

Powerful issue tracking tool

Keeping track of work flow with multiple customers and multiple people working.

Pros

Flexible enough for custom work flows etc. Powerful enough to properly track issue status. Was meant for managing software bugs and features, but can be used for multiple applications.

Cons

Some things are difficult to do. There are custom addons that can sometimes help with that.

September 2018

Joe from ChurchTrain.uk

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

September 2018

Not always intuitive, but it's all there

Redmine can be customised with themes, to suit it to your needs as a project management tool, built specifically with software/web development in mind. We've managed many complex builds using the tool.

Pros

Lots of features for managing software development with a team.

Cons

The interface can sometimes be a little clunky, and the WYSIWIG editor isn't always the easiest to use - but it does the job!