Smartsheet Software


 

Smartsheet is a project management application with a spreadsheet-like interface to help teams collaborate, plan projects and manage tasks. The software offers a suite of project management applications, such as document management, reporting, resource management and time tracking, with issue management offered through an add-on application.

Smartsheet standardizes key project elements, increase speed and improve collaboration with options that fit individual work preferences. The application allows users to track all the projects and improve visibility into team priorities such that important activities do not miss out in regular work operations.

Smartsheet offers cloud-based subscription model with native mobile apps for Android and iOS to help users finish work on the go. The subscription includes accounts for multiple collaborators, so users can work on projects with a number of clients and colleagues. The software is used in many industries, from high-tech to nonprofit, and can be scaled to match any business size from startups to large enterprises.

 

Smartsheet - Product launch road map
 
  • Smartsheet - Product launch road map
    Product launch road map
  • Smartsheet - Dev task tracker
    Dev task tracker
  • Smartsheet - Product launch rollup
    Product launch rollup
  • Smartsheet - Calendar view
    Calendar view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

649 Reviews of Smartsheet

 

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Software Advice Reviews (227)
More Reviews (422)

Showing 1-20 of 227

Amy from Beckman Coulter
Specialty: Research & Development
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Better than Excel

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've used this product for years and I have loved it. I have and would recommend this software to others.

Pros

I utilize the share feature of this product. You can have one sheet that multiple users can add to or modify without all users having an account. This allows me to share sheets to my team members easily. I also like the mobile app feature. There are times when you need to reference something quickly and the mobile app allow for that flexibility.

Cons

The syntax for the compiling data and if statements etc... isn't always user intuitive. The company does provide good tutorials and references. However, the errors could offer more description.

Review Source
 
 

Dennis from Innovative Green Builders, Inc.
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Closing a Loan with Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everything is "available" to all the participants. You can "read" or download all the files that have been uploaded, and there is an easy "checklist" for your to view.

Pros

Smartsheet provides a secure method of uploading loan documents that are used to close loans. It very easy to upload the documents and see other documents that have been uploaded by other participants in the loan process. Everything uploaded is visible to all participants. You can set up a "list" of documents needed and watch the progress.

Cons

Not much to dislike. It may be difficult for some users not acclimated to the process, but there really is nothing difficult about it.

Review Source
 
 

Marie Kris from SAMC
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Impressive Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for managing of people and workload. I impress when I used this tool in my current job. Distribution of task is very easy.

Cons

Need a few improvement for the interface but it can still helpful to the user. Easy to learn and very organize.

Review Source
 
 

Alex from Javitch Block
Specialty: IT Dept
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Cloud-Based Collaborative Excel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool is most powerful for when a team of people all need to work in one space. We bought this tool because before our team was working out of excel docs and document management became challenging - how do we know who has the most current copy of the excel doc? The challenge was always getting all the right data on the proper excel doc. When we bought Smartsheet, that solved our problem. Now, when someone makes an edit, that edit is made in real time for all users. Given that this is a cloud service and all data is stored in the cloud, there are certain things we will NOT use Smartsheet for - anything containing confidential information, admin account credentials, or customer PII. There was a serious learning curve for this tool. A lot of it is similar to excel - but some features are brand new. Our team paid for training courses with Smartsheet to learn everything.

Pros

Very similar to Excel, Great for sharing and collaboration, multiple users can all make edits in real time, Easy to invite users/share, Lots of templates to choose from, FANTASTIC support and training available, Many different ways to view the same set of data - this is good for collaborative task management

Cons

Limitations that Excel can do and Smartsheet cannot (like add sheets to a workbook), Definitely a learning curve associated with the product.

Review Source
 
 

Jill from Rakuten Marketing
Specialty: Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Not a fan

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is a simple spreadsheet system that we used for a lot of project management. You can track dates, progress, etc.

Cons

You might as well just use an Excel spreadsheet--you get more functionalities that way. There are a lot of limitations.

Review Source
 
 

naveen kumar from iopex technologies
Specialty: IT Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

smart sheet is a value for money in project management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- easy to use without much training
- spreadsheet kind of interface makes it easy
- good on alerts & notifications while working on multiple sheets

Cons

- communication tools can be made more effective so that it helps in tracking changes while collaboration
- dashboard features can be improved

Review Source
 
 

Robert from Information Technology and Services
Specialty: IT Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Aggressive Sales Reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

At the steep price would recommend looking for other tools

Pros

The survey Functionality is adequate and the ability to connect between other services is useful but will cost extra. The User Usage data is also helpful in removing unused License.

Cons

The Sales reps are the absolute worst. Will not give much in writing and always pushing for a meeting to discuss what could be said via email. Constant emails where no response is followed by 3 more emails. Will contact users directly and pitch new features or addons for purchase without permission. I ended up having to create a specific filter just to get through the day.

Review Source
 
 

Justin from Lancaster Bible College
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Smartsheet has allowed me to better manage my team's workload so that there is equitable distribution of projects and work. It provides a wonderfully intuitive quick-visual for my own use leading an office, as well as a visual to inform my supervisors when additional hours or personnel might be needed. This tool is a must have for anyone leading teams who do project-oriented work. The spreadsheet like UI was familiar and easy to acclimate to!

Cons

I have not experienced any significant frustrations or roadblocks - i love smartsheet! I've tried other similar spreadsheet-on-steroids type programs, and for my use, smartsheet has been the best choice.

Review Source
 
 

JASVIN from UNLV, NEVADA MS IN MECHANICAL ENGINEERING
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Best at organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Managing Tasks, schedules and priorities with Organiser to things to do tracking software makes it easy. Integration and Enhancements with other CRM and Project management software makes life easy, while executing and following a delicate business plan, So we can focus on sales.

Cons

Business management features such as data mapping, process mapping and/or simulation can be added to increase the value of the software.

Review Source
 
 

Shawn from Eco Interiors Ltd.
Specialty: Interior Design
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Web based alternative to Excel

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Can share spreadsheets with other individuals, even if they don't have a license.
- Interface is familiar and straightforward, reducing the learning curve.
- Can link between other spreadsheets easily.

Cons

- Limited range of cells available for data entry. User must be cognizant of that as it limits the usefulness for large data tracking/entry sheets.

Review Source
 
 

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Collaborate easily with Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

What I like about Smartsheet is that I can easily store my documents and files used at work at the same time share them with my team. It makes collaboration easy by sharing them with my subordinates so they can easily update and access the files. With this, I can submit my reports on time and address further action and areas of focus for my team to keep up with projects. Smartsheet help us achieve our goals and effectively monitor the team's performance. It has templates available for different industries which enables us to save time and deliver quality results.

Cons

Smartsheet's quality and features are effective for collaboration however they need to improve customer support and additional help in case there are inquiries and questions on functions and other features of the software.

Review Source
 
 

Tobias from Uber
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Almost completely useless because of a large number of unaddressed functionality gaps

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Good idea but fails in practice. Also everytime you google a feature you find an article with the question being asked 2+ years ago with a Smartsheet community manager saying feature XYZ unfortunately do not exist yet but - because of an abysmal product team? - very basic features still never apper to actually get shipped.

Unless you've used this before and know it does exactly what you want the tool is not flexible enough to replace spreadsheets and is likely a monumental waste of your time, money and resources.

Pros

Overall architecture is really promising - having different sheets with the potential to track sign-off and create Dashboards. Seems great for managing large scale PMO over multiple countries and regions

Cons

The presenter from Smartsheet who demoed the product for us said it aimed to do "everything a speadsheet can do" ( e.g. Excel, GoogleSheets) but in reality the number of missing features are so significant that the product is almost entirely useless. Examples:
- Can't create Graphs from non-numerical data - impossible to create a dashboard over different items such as what % of tasks that are "Completed", "Not started" and similar basic PMO items
- Cannot simply aggregate different sheets into a dashboard, you have to use a mezzanine report to aggregate data. Makes the administration of a project unnecessarily complicated
- Significant loading times
- Inability to copy items, conditional formatting rules etc across sheets

Review Source
 
 

Emmanueliza from Suyen Corporation
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Awesome Software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This makes my work more efficient because it is easy to navigate and I'll be able to monitor my projects, extract various data and graph of reports.

Cons

Looking forward for better customer support.

Review Source
 
 

Anthony from NQF
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Smartsheet for Project Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its a real easy project management solution to get up and running.

Pros

Very easy to get working in no time at all. Licensing is very friendly in that only users that need to create sheets need the license. If you can keep the creation centralized its a winner. Filtering and combining sheets into a view a snap.

Cons

No real archiving of completed tasks. Real integration with outlook email not really there like in BAsecamp where you can direct discussions into a project bucket.

Review Source
 
 

Jose from Rivera Corp.
Specialty: Management Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

A project management tool with much functionalities... for a price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Project management tool, web interface, options for collaboration, project follow up, etc... the regular. Doesn't have a real differentiator unfortunately.

Cons

There are thousand other products in the internet that offer the same features with a free option for when it comes to small projects. The real point is: the tool has no tangible differentiator.

Review Source
 
 

Manish from HCL
Specialty: IT Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Smartsheet - A portable project management app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1) It is easy tools with powerful features as compared to MS Project
2) Has great collaboration features and can perform conditional formatting

Cons

1) Creating a backup is an issue.
2) Need smart sheet to save file automatically, as users will loose work in case of bad internet connection/close app by mistake

Review Source
 
 

Marvin from Roofing
Specialty: Transportation & Logistics
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Finding your work balance as now become easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just like the software for all the good that it has done to help more things more fluidly around in the company. Yes, you can most likely find other software that can do the same but come on this is actually the easier of all and the price point also helps too.

Pros

What I like about Smartsheet is the fact that you are not bombarded with so many complex and complicated ways to get things done. This software takes that all away and thus lets you start actually getting your ideas down quickly without the need of wasting time learning something difficult. This allows you to collaborate with other users quickly and easily. If you have a large file and don't want to show off everything that you have you can quickly export those elements and with different types of level permission. Since this software is not entirely saved on your computer you can move around with ease since this is Cloud based.

Cons

I do like Smartsheet, but there can be improvements made to this to make if better and faster. Like creating a backup can be made easier and thus it is not. It can be daunting at times trying to get this backed up. This is Cloud based and it should already have an auto backup feature or at least and easier way. The same goes for saving too. Auto-save should be an easy fix, right? Well I hope that this will be taken care of.

Review Source
 
 

Samantha from Eco Interiors Ltd.
Specialty: Interior Design
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

A costly cloud based spreadsheet program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Cloud/web based spreadsheet allows real-time editing by multiple users
- Can interface/reference other spreadsheets
- Has basic text formatting options

Cons

- If you need multiple user licenses for spreadsheet creation, it can get pricey.
- Some references between spreadsheets don't work as well as they should.

Review Source
 
 

Sean from Summerhill Landscapes Inc
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Smartsheet - Sandbox to successful rollout

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I cloned some of our existing spreadsheets (Exel and Google) into Smartsheet and played with the features there.

Pros

Smartsheet is a very easy replacement for any office systems build around excel or other spreadsheets.

With use it becomes intuitive and thanks to customizable web forms even the biggest technophobe in your organization am an feel they made a valuable contribution.

Cons

Takes a while to get used to building sheet, workspace and forms.

Spend the time reading and sandbox testing on sheets.

Review Source
 
 

Abigail from Magnifico Jeans
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Very convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet is very easy to use software and quite same as or should I say better than with the function of some other sheets..

Cons

We did not experienced and big problems while using smartsheet. Very helpful.

Review Source
 
 
 
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Kelvin from ReIgnite Consultants Ltd
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Making Your Work Easier and Accurate with Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smartsheet has solved most of the business challenges, where by just giving it the required inputs, all things get done. It is an advanced tool, that considers the current diversity of the businesses. I like the customer's support team, which are very responsive.

Pros

What I like most about Smartsheet is how it turns complex tasks, which requires adequate time and efforts into an easy role. I mean, with feeling some data (transactions), by just a clik of a button, all the things get done. Again, it is a cloud based platform, which means, with the use of the Internet, one can have its access. The process of implementation is easy and takes less time. It has numerous features, that makes its great.

Cons

My problem with is the issue of creating backups. This platform lacks automated backup feature, which can make work easier, and in the case of Internet disconnection, the work of the user remains. Again, the vendor should link this feature of backup with auto saving of files. The two aspect can guarantee the security of the users' information and data.

Review Source: Capterra
 

John from Equity Bank (K) Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Best Tool for Project Planning and Management. Easy to Implement and Use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generally, Smartsheet performs its obligations to almost 98%. The rest two percent, this people are constantly working for it. It is an online latform, which makes the work of proect management easier and fun. I love Smartsheet. I could recommend all the project managers among the business planners consider it.

Pros

There before, managing projects was the most complex and tiresome thing. Some of us tried to use excel sheet, and still, it did not work for us. However, Smartsheet came to save us from all the struggles. This is the most easy, and functional software that I have ever seen. One, it is user friendly, two, with the Internet connection, you can access it anywhere, anytime. Three, it is easy to implement and execute.

Cons

The only complication I idnetified concerning Smartsheet is by creating backups. This entails so many steps and actions, which needs users skills and competencies. I suggest that the developer think about other simple means of creating a backup even when online.

Review Source: Capterra
 

Rebecca from nRollTech
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Simple interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The interface offers a quick learning curve to new users or people jumping onto a project team temporarily.

Pros

The UI is clean and simple. It easily shows the user what is trying to be said by their collaborators.

Cons

The simplicity might ultimately be TOO simple. If a user writes a status of a certain length, the UI becomed cluttered and the status becomes harder to access at a glance.

Review Source: Capterra
 

Renee from Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great software once you customize it!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall it's a great software to share tasks, create dashboards and manage and track inventory, performance and client pipeline.

Pros

It's like excel sheets but way more advanced!
You can create dashboards and track/manage tones of tasks.
It can be used almost for any type of business.

Cons

You HAVE to customize it to fit your own business and that starts to be pricey. Unless you are excel master and have tones of free time to do it yourself...

Review Source: Capterra
 

Teresa from Marathon Health
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Smartsheet is Excel on Steroids

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using Smartsheet to keep quality control records. So far it has been easy to set up, and easy to use.

Pros

This software is easy to set up, and easy to train non-computer literate people on. The ability to add lines to a sheet through the use of an "easy-on-the-eyes" form is invaluable. Notifications and alerts for changes on the sheet are also extremely beneficial. The ability to set up workspaces, and limit visibility to sheets in the workspaces to select individuals takes away the huge "I don't remember where I put my spreadsheet" problems.

Cons

It is very much like Excel, but it does not have all of Excel's abilities. Off the top of my head, as I write this, I can't put my finger on a particular ability, but I ran into some.

Review Source: Capterra
 


October 2018

October 2018

Review of SmartSheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To start we are using SmartSheets to track platform production issue tickets. It's an excellent tool to use so that reported and solved trouble tickets can be view by all the members of the team in real-time.

Pros

A comprehensive software for collaborating with multiple users for data communication. A central location to share information from Excel spreadsheets with an entire team.

Cons

Lots of functionality, and sometimes it seems cumbersome to beginners. There should be video tutorials on the software's help location.

Review Source: Capterra
 


October 2018

October 2018

Review of Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes running a business and keeping things organize so much easier.

Pros

Being able to customize the sheet per user, or team. We used them on our team and moved away from them. It was a hard transition moving away as they are so easy to customize.

Cons

The learning curve at the beginning was a little cumbersome, but now I miss using them DEARLY!

Review Source: Capterra
 

John from RevolutionNext (Formerly Core Innovation)
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

My go-to app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smartsheet has made my job of tracking our projects easier. I'm able to create project sheets and share them with my team so they can keep them updated. I've only needed Smartsheet support a couple times and they've always been helpful. You don't have to be a spreadsheet expert to make Smartsheet work for you.

Pros

I love how intuitive it is. It looks familiar like a spreadsheet, but has so much more it can do. I manage my companies projects with it and I've also built registration sign-up forms and work request forms with it. It's the swiss army knife of tools for business.

Cons

I've never been good with formulas on a spreadsheet and Smartsheet isn't any different. In templates where they've pre-built in the formulas, they work great, but I haven't been able to make my own.

Review Source: Capterra
 

George K from Zafin
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

online spreadsheet system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

* it has form and function in spreadsheets
* you can define workflows, approvals and alerts.

Cons

• They claim they have project management functionalities but it is not a foolproof system. It needs lots of improvement.

Review Source: Capterra
 

Jesse from Swinerton Builders
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Good collaboration option for spreadsheets, but maybe not the best

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Collaboration is pretty easy, all of your shared sheets are visible on your toolbar at the top of the screen, pretty powerful spreadsheet functions

Cons

Not all of the things you're used to doing in a spreadsheet work (or work the same) in a Smartsheet, which is disconcerting at times. It gets pretty expensive to scale it up, too.

Review Source: GetApp
 


October 2018

October 2018

Great for Gantt Charts!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Lots of features. The auto-fill in feature is a great time saver.

Cons

It can be a little confusing to first learn, but their learning resources are great.

Review Source: Capterra
 


October 2018

October 2018

Solid project management softwared.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy launch and setup. Very affordable.

Pros

It's web-based which is great. The help videos are good and make for a quick launch.

Cons

There's starting to be a bit of feature creep so the interface is getting busy.

Review Source: Capterra
 

Gabe from NextPaw
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

I use smartsheet for many different tasks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Collaborating on calendars and tasks is much more efficient with smartsheet, I really like using it. Integrates well with other products we use.

Cons

some learning curve, as with anything. but not a deal breaker

Review Source: Capterra
 

Jose from Ideum
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Not smart enough for smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Smartsheet is robust and has a lot of power under the hood. I think that makes it both it's strong and weak suit for my organization as I see using it less and less.

Cons

I cannot wrap my head around Smartsheet, it's too complex and makes project management more complicate than it needs to be. Many of my users find it visual hard to separate delegations and action items.

Review Source: Capterra
 

Agnes from Adobe
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Very flexible tool for project management, just a little convoluted UI.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It's super flexible. The ops team is able to customize to your specific needs. I love the calendar application. I can slice and dice my calendar in many different ways.

Cons

It's hard to get people to pick up this tool. There are many capabilities, which is great, but to teach and train people and get them to remember how to use the tool is challenging.

It's not as intuitive.

Review Source: Capterra
 

Hasan from AZER TURK BANK OJSC
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Efficient solutions for project management which every company needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SmartSheet creates friendly environment in our company and saves our company from extra costs.

Pros

What I most like about SmartSheet is process automation. It automates your daily routine tasks and saves your time and energy. It is used almost in any sphere including sales, marketing, finance departments of our company. Process tracking and real time collaborating are also great features which I would like to mention. User interface of SmartSheet is very easy and user friendly. Every sheet has customizable column properties which makes it simple to make any change according to your needs. SmartSheet brought more visuality to project management and it is main difference from similar platforms.

Cons

For new users it takes some time to learn the working mechanism of SmartSheet. Sometimes I waste my time to teach new teammates. It would be great if there will be online tutorial videos.

Review Source: Capterra
 


September 2018

September 2018

Smart-sheet - Seriously less talk more action

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice product but costly.

Pros

Provides awesome management tool. Gives many functionalities to maintain the product development, human resource, any project management system etc.
It gives various functionalities like file attachment, Gantt chart, calendar view etc. You can share the sheet with other users and the sharing will include comments simultaneous editing of the sheet.
We can manage tasks in row hierarchy using collapse.
Customer service is good.

Cons

Little slow than other tools.
Offline version Of Smart-sheet is not available.
It is Costlier than competitors.

Review Source: Capterra
 

Marc from ISD ( Integrative Solutions Delivery Consulting)
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Smartsheet is—— simply smart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Was helpful, flexible and easily managed.
The ability to easily ‘ share’ with others makes this a time saving applications as well.

Pros

Easy to get started
Many templates and options to create effective and valuable work quickly and efficiently

Cons

Guides and ‘ help’ are not really that helpful.
Video training and help files don’t address specific
Issues.

Review Source: Capterra
 

Jahangir from AlemHeath
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Keep your project in a single platform without any extra hassle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the only apps/tool which is widely used in the big tech companies due to its wide range fruitful service of project management which is really useful to keep track your thousands of the project of data and make it useful for production as well as to show the reports like the company wants. A big fish who can catch every single project and sync into a simple output.

Pros

1. Easy to use.
2. Customise as you want
3. Extract your report with various format
4. Auto update, the suggestion for better output
5. Privacy, secuirity, and sharing options are also like the way want.

Cons

1. As its cloud-based, it may sometimes be showing slow and stop working
2. Recovery time is a little bit slow rather than the market competitor.
3. Customer service are good but so friendly.


Review Source: Capterra
 

Hanna from OceanGate
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Smart Sheet Does Its Job

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall, Smartsheet does what you want. It works well.

Pros

I like the feature that allows you to attach files and documents to certain parts of the sheet.

Cons

I do not like the equation components as well as other software.

Review Source: Capterra
 
 
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