Bookster Software

4.40 / 5 (25)

About Bookster


Bookster is a cloud-based vacation rental solution which helps businesses in the tourism and hospitality industries to manage bookings and collect payment. Key features include guest review management, arrival reports, email marketing tools, seasonal rate adjustments and more.

Bookster also offers built-in templates that enable users to create custom booking websites. Websites can include an availability widget that displays both room availability and pricing. The solution can also generate promo codes if users wish to offer discounts, as well as automated email reminders for unpaid balances and damage deposits.

Bookster allows users to view booking sources, compare their properties and gather information about guests' length of stay and booking history. It offers integration with various third-party booking and payment applications such as Booking.com, Expedia, PayPal, Stripe and more.

Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.



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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of Bookster

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(17)

4 stars

(4)

3 stars

(2)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 25 reviews

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July 2016

Gillian from Coast Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Fantastic company

We are holiday letting company based in East Lothian and have found that using this software has completely changed the running of our business, making holiday bookings simple, no more double bookings. The support team are just amazing and react very quickly

Pros

Gosh so many things. I think the automated email reminders sent to clients letting them know that their balance payment is due. This tracking system saves us so much time, the system is set to take online payments and alerts us is payments have not been made in time. The live calendars enable holiday guests to book 24 hours a day and so our bookings have increased since taking on this system

Cons

The only slight problem is that the software does not link both ways with Holiday Lettings and Trip Advisor.

Response from Bookster of Tribalogic Limited

Replied July 2016

Thank you for your very kind words Gillian, we really do appreciate them. We simply aim to make your lives easier to allow you to continue providing your guests with a brilliant experience of East Lothian. Have a great summer season!

February 2017

Weston from The Little Mountain Cabin

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Perfect Solution for 1 Property, Great Support

The two selling points of this software to me are the affordability for a 1 property rental. I can't afford to pay like some of the more sophisticated options out there. #2 is it does everything I need it to do. My favorite feature is the Booking.com integration where Ino longer have to chase down renters from Booking.com to pay. Bookster makes it happen automatically. I think us renters all have the same feelings toward Booking.com I hate their system. Well, good news, Bookster removes that PAIN. It does everything I need it to do, - availability calender and capability to book directly from my site - Manage bookings and accept payments through my Stripe account (totally painless) - Manage damage deposits completely automatically with full customization - I can produce a professional image to my clients with their email service - I can also take phone/organic orders and set them up myself in Bookster Things it needs: - Ability to connect multiple iCal calendars. One is not enough - Ability to edit the theme of the calendar plugin so we can make it match our website better - Ability to edit the payment pages by more than just adding our logo, again, to mathc our website (Needs background and color editting capability. Image BG's would be awesome) - The whole software should be reworked a bit onlayout and functionality of buttons and pages. It is a bit confusing, and there is room for improvement on a CLEAN DASHBOARD layout. Over all, I am thrilled with Bookster. Their support is amazing. I live in two different time zones (7 hrs apart) and no matter what time or day, 80% of time they respond to emails, messages instantly. And for sure within 8 hrs the other 20% of time. And you get a super helpful, capable response, with a personal touch.

Pros

Their personable helpful support, capability of the software, and the channel integration with Booking.com

Cons

The dashboard layout and the inability to edit the calendar plugin for my website

Response from Bookster of Tribalogic Limited

Replied February 2017

Thank you very much for the great review and excellent feedback! All fair points. With our most recent update, we now support multiple iCal feeds! They are listed under the Channel button. If the OTA / website that you are on does not show up on the list, let us know and we can add them.

May 2018

Gordon from Atholl Cottage

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2018

Mostly satisfactory

Pros

I like that it combines a booking calendar with Stripe payments, and that the calendar import of availability from other channels is frequent, polling every few minutes, which reduces the risk of double booking. The user interface is mostly good, although some options are hard to find.

Cons

The calendar export for availability is flawed - Bookster exports all bookings, including those imported from other channels. So when Bookster calendar ICS is re-imported to Homeaway, Airbnb, Tripadvisor those export-and -re-imports show up as conflicts. I can ignore those warnings, but I would rather not have them at all. Those others providers similarly offer calendar import and export, but export only their own bookings.
For Bookster, this does not appear to be a difficult thing to fix - I say that because all the others do it. I did raise this issue with customer support; the response was that I need to set Bookster up as the master booking system, transfer bookings manually and not have the import-export loop. Frankly, that's a bit arrogant - in this game, Bookster is not the Daddy.

Response from Bookster of Tribalogic Limited

Replied May 2018

Hi Gordon, Thanks for your great review, we really do appreciate it. There is a form of the iCal URL that would mean only passing blocks and bookings created in Bookster out to the channels. Not a complete fix but might work better for you. I will drop you an email explaining it further. Robin

July 2016

Laura from Stockbridge Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Great quality - easy to use booking software - would definitely recommend

I've been using Bookster for 3 years. The software has slotted easily in to my existing website and has proven to be 100% reliable. Its now easy to take direct bookings and the system looks after everything including guest confirmation and automated payment processing.

Pros

Just as good for small businesses as well as larger ones. Affordable complete booking system. Lots of good tools. I can operate easily from Smart phone. Issues professional looking communication emails to guests. Links in to other marketing channels perfectly. Great team support.

Cons

Its all pretty good

February 2017

Emma from Reserve Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Simple and Effective - Great!

I have been using Bookster since I joined Reserve Apartments and they continue to improve the customer booking experience and remove so many of the tedious admin parts of running Reserve. They built and look after our website, provide our booking system and allow us to share our properties out to multiple other websites. They are easy to get a hold of and very responsive any time we need help.

Pros

It strikes the right balance of having extensive features without being overcomplicated.

Cons

Honestly nothing!

Response from Bookster of Tribalogic Limited

Replied February 2017

Thank you for your kind words Emma! We will endeavour to continue to support Reserve as much as we can!!

July 2016

Glenn from Edinburgh SC (Self Catering) Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

make it easy to run your self catering business

I have been with this software provider from the very start and it has been a pleasure watch them to develop and enhance this booking software.

Pros

Very easy to use, I can access it anywhere and has made operating my self catering business much more efficient.

Cons

I am impatient for some more tools to be developed to assist with multiple property management.

Response from Bookster of Tribalogic Limited

Replied July 2016

Thanks Glenn, thanks for your ongoing support and feedback. We have some great tools in the pipeline to help you grow your business even further.

July 2016

Hatty from The Edinburgh Address

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Bookster is Great!

Easy to use, great product for accommodation booking. One of the most user friendly systems out there.

Pros

Great customer service

Response from Bookster of Tribalogic Limited

Replied July 2016

Thanks for your feedback and great review! Hopefully Bookster can live up to your amazing properties!

February 2017

Hannah from Pine Lodge Coach House

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Bookster for Self-Catering House

We were primarily looking for a Property Management System to integrate with Visit Scotland - after some research we chose Bookster based the price and professional look. In setting up the website, I have been so impressed with the level of customer service. Every question I ask, no matter how small is answered, and though some of the features are not able to be changed (it is a set website template, not a self-designed one after all), I feel like the Bookster team does take my feedback into account. It does take some getting used to - mostly figuring out what heading in the back end corresponds with each part of the website that customers see, but we are excited to be taking online bookings and show availability on our website and on Visit Scotland!

Pros

The customer service is exceptional, and the value for money is top notch. Beyond that, it does everything advertised, which is why we chose it after all!

Cons

Some of the small features are fixed in the website template. That being said, it is expected unless you are paying to completely design your own website. When I mention specific features I want to modify to the customer service team, I am often tell that my feedback is being passed onto the developers, so I fully expect this software to only improve.

Response from Bookster of Tribalogic Limited

Replied February 2017

Thank you Hannah! Your continued feedback is definitely valued and we hope to keep making Bookster better for you :-)

February 2019

Iain from Islesview Holidays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2019

Smooth running user friendly service

Pros

Easy to use for owner and guests
Excellent customer service
Even the basic website design service produces something with a quality look.

Cons

At the moment, nothing comes to mind. Been using it a year and so far so good.

Response from Bookster of Tribalogic Limited

Replied February 2019

Hi Iain, thank you for leaving us a review. Keeping our tools easy to use is an aspect that we focus on, so we're delighted to hear that you are happy with them. We've been working hard on new features, so keep an eye on our blog or newsletters for news! Many thanks again, The Bookster team

July 2016

Leigh from FlatDragon Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Very good!

been with them for years even if I get just the one booking per month it pays for it's service! cool!

Pros

Easy to use!

Cons

It does take quite a while to update all the dates ....but that's because Cardiff many big events on!

Response from Bookster of Tribalogic Limited

Replied July 2016

You are one of our first clients and really proud we have managed to keep providing you with a great service since you started. Thank you for the review and valuable feedback.

June 2017

Helen from Danesgate Coach House

Company Size: 1 employee

Review Source: Capterra


Ease-of-use