About Condo Control Central

Condo Control Central is a property management solution that provides an online communication and management platform for condos. It offers an online discussion forum, amenity booking, concierge management and more.

An online file library lets residents store documents such as by-laws, homeowners association meeting minutes and financial statements. Property managers can build a public website for their condominium that allows them to poll residents, publish event calendars and share community details with residents.

Condo Control Central provides a security and concierge console that allows security personnel to track authorized entry into a condominium. The package tracking feature lets users keep a log of packages received at the front desk and rec...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

38 Reviews of Condo Control Central

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(13)

13

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

simple but powerful

Its a great product, and highly customizable, so if there is a feature you need there is a high chance they can add it for you.

Pros

It was really simple and easy to use, and it has all the features you would need in a property management software. I would say its more for condos and hoa, you can use it for rentals too.

Cons

Could not think of any to be honest. It's an overall solid platform.

October 2018

Anna from Del Property Management Inc

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Reasons for recomendations

Excellent system, service from the staff, and reasonable rates.

Pros

Condominium management offices need to move forward on electronic access of information on residents, such as phone #'s, vehicle info, # of electronic fobs/card access, lease agreements, vacation info when resident is away on vacation etc. Resolved the need to communicate with 2000 residents in a condominium community, by being able to post notices, on upcoming events and more. Our security desk to have access on information of all residents. Very easy to learn, even for non computer users Our residents find it very useful to book amenities on line and then come and pay The ease of being able to pass on contractor events with security staff, being able to read reports written, without having to print. The ability to use the PO system appears to be very useful, it is too bad I am not obtaining authority to use. I did experience the Proxy service and was very glad that was available. What a time saver. I look forward to using more services that CCC may be able to offer in the near future.

Cons

Requests and changes must wait for one month.

Response from Condo Control Central

Replied November 2018

Hi Anna. Thank you for your response! We aim to make all changes and updates the same day they were requested, but making system changes may take a little longer. We apologize for any inconvenience and your customer success manager will be contacting you to see how we could rectify this issue. Thank You, Condo Control Central Team

October 2019

Gowri from Kipling Residential Management Inc.

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Easy to Use Condo Management Software

I have been using Condo Control Central for the last 3 years to assist in managing my condominium corporations. I love the way I can easily send announcements to everyone associated with the condominium from owners to tenants to staff on building related issues quickly and easily. CCC team listens well to feedback and implements product upgrade requests much mnore quickly than other software in the market.

Pros

The software is easy to use and can be learned very quickly. The interface is clean and self explanatory.

Cons

The maintenance that takes place at 9:00 p.m. in the night. If this can be pushed back to later in the night or early hours like 5:00 a.m., it would be perfect.

Reasons for Choosing Condo Control Central

The functionality of CCC is the best out there in the market compared to other products. We also wished to support our local businesses and get the best value for our dollars.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Functionality

3.0

October 2018

A basic program.

CCC is a big improvement over emails for recordkeeping because it allows access to the entire board and keeps track of outstanding issues. But there aren't good search features so that as time goes on it is more and more difficult to find records of past issues. Also the requirement to post a service request then go back in to add photos is cumbersome - you should be able to attach photos when creating the request.

Pros

It provides a communication platform for multiple categories of users to connect and access information. It is generally offered to client buildings free by property management and security companies.

Cons

The library function is very limited re size of documents permitted and the organization of documents. The reporting functions are awkward making it difficult to search for or organize issues that were the subject of complaints or incident reports. The summary reports don't show key information so the detailed reports need to be reviewed.

Response from Condo Control Central

Replied November 2018

Hi there, We truly appreciate your feedback! I wanted to let you know we heard your feedback and we implement changes in our new reporting system that addresses all those issues. Please contact your account manager at (888) 762-6636 so they could assist you further. Thank You, Condo Control Central Team

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Use of CCC since 2015 for 4 buildings/340 units

Transition to this platform was relatively painless and well supported by back office and software support. Features are being added but slowly. Not yet transitioned to using credit card payment or proxy/e-vote collection on the site.

Pros

Fairly easy to use, though not crazy about the fact that "people" and "units" got mixed together, but you get used to it. Decent options for creating emails or documents on the site and choosing where these should go. Improving with being able to add photos etc.

Cons

No alerts for bulletin boards or classified ads, though I have been asking for this "feature" for 3 years! Would be nice to have a way to tie a public web page to the internal one, so don't need to support separate wordpress site

Response from Condo Control Central

Replied November 2018

Hi there, Thank you for your response! As a client first organization, our product is directly shaped by the feedback we receive from our clients. Our rational behind limiting alerts in our Discussion Board & Classified Ads modules is to ensure that residents dont unsubscribe from our emails as a result of being inundated with emails every time someone creates a new thread or posts a reply. If residents unsubscribe from emails associated with CCC then they would also no longer receive email notifications for vital updates from their property management team. Thank You, Condo Control Central Team