ResMan Software


 

ResMan is a cloud-based property management suite best suited for large and midsize companies in the multi-family industry. Key features include rent, leasing and budget management, portfolio management and lead management.

The ResMan Multifamily Solutions Suite includes tools to help users manage reporting, budgeting, leasing and rent collection, portfolio views, lead management, document storage and text messaging. Users can also handle maintenance requests, accounting tasks, financial report writing and resident retention tracking. The resident portal allows renters to check balances, pay rent and fees online, send maintenance requests and receive property alerts.

Users can purchase additional ResMan software to help with completing verifications and annual recertifications, managing monthly housing assistance payments and tax credits and maintaining compliance. ResMan also provides users with access to a network of vendors who have developed add-ons and integrators for the ResMan suite.

Phone support is available. Pricing is per unit per month.  

 

ResMan - Analytics
 
  • ResMan - Analytics
    Analytics
  • ResMan - Charge distribution
    Charge distribution
  • ResMan - Invoices
    Invoices
  • ResMan - Lead dashboard
    Lead dashboard
  • ResMan - Vendor management
    Vendor management
  • ResMan - Exporting
    Exporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

171 Reviews of ResMan

 

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Software Advice Reviews (19)
More Reviews (152)

Showing 1-19 of 19

Virginia from Bayou La Batre Housing Authority
Specialty: Public Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Absolute Gem

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having used ResMan for about 1 1/2 years now, I am thrilled with the company. The conversion process was relatively painless. The data is well organized. There is a learning curve - as is the case with all new software. The training was excellent and the options provided are extensive. This software can be utilized by any size property management company.

Pros

All inclusive software. Permits multi-level user access. User friendly. Quick and friendly customer service. Many add on services available. Perfect for any size property management organization. All entries and/or deletions are recorded making an audit trail easy to follow.

Cons

To date there are no cons. There is a bit of a learning curve. However, the user manual is easy to read and follow.

Review Source
 
 

susan from Bridge RE Group
Specialty: Residential / Single-family
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

I have used all other programs in my years...ResMan is by FAR the best, easiest and most efficient system I have used. Love it!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy integration with most very vendor. Stay within ResMan to move around to all the other systems. So nice.

Cons

none that I've found. there is on line help and the search button is so easy too. There are no cons, there are no cons, lol

 
 

Kristen from Mesner Development Co.
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use and great for affordable properties!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small property management company, managing roughly 200 affordable units and 16 market rate units. We manage both multi-family and single-family homes. We went "live" with ResMan about two months ago and couldn't be happier. Before we had been using Quickbooks and spreadsheets, lots of spreadsheets, and it wasn't efficient for the size of our business or to be able to grow our business. With the majority of our units being affordable, tax-credit units we knew we needed a property management system we could rely on and that would allow for the specific reporting and tracking that comes along with managing tax-credit properties. ResMan has exceeded all of our expectations when it comes to the affordable side. The implementation process went as smooth as it could have gone. And now that we have been actively using ResMan for two months, we are so happy with our decision. ResMan has allowed us to focus on other tasks that come with running a property management company that had been ignored due to the time it use to take us to record everything and run all of our necessary reports.

Pros

We love all the different kinds of reports ResMan offers and the ability to click into the detail from the reports. It is also so easy to get around in ResMan and being able to use the search bar within ResMan. Wonderful for affordable/ tax-credit properties. Being able to chat/message with the support desk or have someone call you within hours and explain and walk-through fixing any issue has been so helpful.

Cons

When posting recurring charges, you have to post everyone with a recurring charge, there is no option to take anyone out.

 
 

Cody from Community Builders
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

ResMan is the best Property Management Software for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been so impressed with ResMan. The product is very easy to use, and it has everything you need to effectively manage a property.

Pros

I love the maintenance work orders in Spanish. There are tons of videos you can watch if you have any questions about the software.

Cons

I don't have any

Advice to Others

ResMan gives you all the bells and whistles without charging you for a bunch of different modules.

 
 

MICHAEL from A&M FrontRange Rentals
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Very detailed, great interface, tremendous online teaching videos.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I switched from Buildium which I had used for 1 year. I did not like the interface and it did not give me the reporting that Resman does. Resman has many integration partners to add to the core product such that all our Property Management needs are met. I really like the interface, very user friendly. We are a small Property Management Company and the program has way more potential than we need, but the software has all our bases covered. Very detailed instruction even before you can begin using the product, which is mandatory. Only company that required it, and I was very glad for the training. Once using the program, if I need to remember how to do something in the software, there is a large video library covering every aspect of the program. If I need further help, I can make a call to customer service. Very satisfied.

Pros

Training
Reports
Interface
Integration Partners

Cons

I cannot set up a new property myself. I have to submit to the programmer and they add it to my inventory.

Advice to Others

They let you try the program to run around in it to see if it fits your business. No obligation. I found this very helpful.

 
 

Darlene from Hettig Management Corp
Specialty: Affordable Housing

May 2015

May 2015

excellent company

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was a very easy conversion and their group was very easy to work with.

Likes Least

Conversions in general are a pain in the neck. This one was easy.

Recommendations

The pricing is much lower, the service from their techs is excellent and their program is so easy for the on-site personnel.

 
 

Hilary from Hettig Management Inc.
Specialty: Affordable Housing

April 2015

April 2015

Property Management Software that meets your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

From our first presentation to implementation, training and support our transition has been a positive experience. This product is extremely user friendly, it makes sense. The positive feedback from our onsite staff has been overwhelming, we definitely made the right decision. The Boardroom is a great quick look at key information. The Development team has been awesome, they listen and deliver to meet our needs.

Likes Least

Would like to see the demographics that are similar to those we see on the tax credit paperwork, but I hear that is coming soon!

Recommendations

I recommend doing a demo with ResMan. Make a list of what you want in a property management software, you will be happy to see each of your needs that ResMan will meet. Participate in the user group meetings because ResMan listens to the user. If you don't see something you want/need speak up, it may be something already in the works.

 
 

Nick from Bsrtrust
Specialty: Apartments / Multi-family

March 2015

March 2015

ResMan Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ResMan utilizes the latest technology to create an extremely user-friendly property management solution. The interface at first glance looks oversimplified, similar to an Apple product; however, do not be deceived. From its comprehensive operations features, including empowering end users to make unlimited resident corrections, customizable dashboards, intuitive document storage, cross browser/platform support, and seamless open RESTful API industry integrations to a powerful accounting GL back end (loved by our entire very demanding accounting team) and included resident portal, it's the most elegant solution in the industry currently.

Likes Least

Presently, there is no custom report writer, but they are very close to releasing one. The Development team has been outstanding and has always delivered and exceeded our challenging expectations.

Recommendations

Give ResMan a try. Conversions and integrations are never trivial, but their implementation team made the process seamless by utilizing transparent project management and helpful guidance. We have never looked back after switching from another industry leader (used for 15 years).

 
 

Carrie from Kindred Residential
Specialty: Apartments / Multi-family

March 2015

March 2015

Love the software and support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is extremely user friendly. Unlike other software that is available we have found this product is easy to understand makes sense to the on site team to maneuver through to enter data. The training videos that are available if you need additional assistance are like having someone standing with you walking you through it. I love the ability to chat while working in the software to handle small things that come up. The support is phenomenal. Each and every person you work with from sales to implementation, to ongoing support are knowledgeable, extremely helpful, and friendly. You can tell each one of them want cares about your experience.

Likes Least

I haven't found anything yet. We have not found anything that isn't superior to products and people we have used in the past.

Recommendations

The more information you give the implementation team the less you have to do when the property goes live.

 
 

Alana from S2 Residential
Specialty: Apartments / Multi-family

March 2015

March 2015

ResMan - THE must have software on the market!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

One search function to find what you need instead of fumbling around hoping you click the right place to maybe get the data you need. DocuSign and BlueMoon at your finger tips with document storage to boot.... Yes please!

Likes Least

Everything is pretty much straightforward and easy navigation no fuss here!

Recommendations

Go green, find it fast, stay ahead of the game! If you need a few different functions or reports speak up ResMan listens

 
 

Eric from Sequoia Bluffs at Vista Ridge
Specialty: Apartments / Multi-family

January 2015

January 2015

Easy-to-use software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very user-friendly. I have used many different types of programs in this industry but never found one that was this easy to use until now.

Likes Least

So far, I have not had any problems out of the vendor or product.

Recommendations

Take the time to use everything this program has to offer, such as the repairs, upgrade, and amenities category located under units.It can help you keep track of all the items you have purchased and if you are going through an upgrade time on your community.

 
 

Lori from Sequoia Courtney Manor
Specialty: Apartments / Multi-family

January 2015

January 2015

One Stop Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the budget variance report, exposure control and texting tool!

Likes Least

I would like if the Guest Cards were more organized and available on the today page.

Recommendations

This software is awesome! It truly is a "One Stop Shop." When I worked for a previous management company I was logged into three software systems daily. One site (to type service requests, resident info etc.), Timberline (to enter invoices), and Yield Star for exposure control and unit pricing. With Resman, I am only logged into one system and can research invoices, my budget, exposure control, service requests and resident info using one system! Resman is very awesome and user-friendly!

 
 

Denise from SREM
Specialty: Apartments / Multi-family

January 2015

January 2015

Best software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I absolutely love that entering my invoices and scanning copies to ResMan is very easy!!

Likes Least

There is nothing to dislike! Everything about this product is great.

Recommendations

Take a look at all the software out there, nothing will compare.

 
 

Crystal from Class A Management
Specialty: Apartments / Multi-family

December 2014

December 2014

Best property management software on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the ability to chat live with a ResMan expert whenever I need it, not to mention the ability to make suggestions and see them implemented!

Likes Least

There are too many steps to move in a resident, but at least I know all steps are double checked by on site staff.

Recommendations

I recommend doing a demo with a representative and have a set of detailed questions to ask each company if they provide them. You'll quickly see that Resman offers more as a whole for total property management product.

 
 

Tom from Apartment Dynamics
Specialty: Apartments / Multi-family

December 2014

December 2014

We've been using ResMan for almost two years with great results.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like its ease of use, which is slightly ahead of their customer service. Listing more than one, I love the alternate chart of accounts, the boardroom customization, the ease of user setup, and the monthly updates.

Likes Least

I'm looking forward to converting our management company books into ResMan, which is something we had been unable to do.

Recommendations

If it looks too simple, keep looking. It is simple to use and does everything we need. If you do find something you need and ResMan does not do it, ask. They are quick to make changes to fit the user's needs.

 
 

Mary from Apartment Dynamics
Specialty: Apartments / Multi-family

December 2014

December 2014

Surprised by ResMan Love!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What's not to like? As a trainer by passion, the training and support provided by ResMan is what I would expect of a professional training company, not a property management system provider! The product is user-friendly, not too hard on the eyes, and the support team is extremely quick and responsive.

Likes Least

Occasionally, when they introduce an update it changes users' permissions without warning us, and we have to open them back up. So far it hasn't given permissions we didn't want them to have, it's just removed authorizations we did want users to have.

Recommendations

Take a test drive. Speak with users and don't settle. We went through a 1-2 year search for the right product. It was rigorous, but worth the result.

 
 

LuGene from Greenbrier Management Corporation
Specialty: Affordable Housing

December 2014

December 2014

ResMan Critique

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I absolutely love the ability to chat with support rather than wait for an email or phone call back. Even then, the response is quick though. The product itself is really easy to use.

Likes Least

I don't like that you cannot attach a purchase order to multiple invoices from the same vendor in the case of back orders or different ship dates for items on the same P.O. I also don't like that the general ledger numbers don't appear on the check stubs. When pulling up an image of a payable, I cannot see what general ledger account it was posted to.

Recommendations

We love ResMan, because there is no redundancy. There is no limit to how many users you can have, and the security is very easy to set up.

 
 

Lori from Jamboree Management Corporation
Specialty: Apartments / Multi-family

December 2014

December 2014

ResMan is The Best All Around Property Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ResMan is a complete property management and accounting system. This software is very user-friendly and has everything needed onsite for managers and marketing, and it is a very powerful accounting package. This is the one solution for all your needs. The support is unsurpassed. The ResMan support team is always helpful and informative. They listen to your questions and take action to make sure your problems get solved.

Likes Least

I'm very happy with this software and can't think of anything negative.

Recommendations

I would recommend comparing the other software packages available out there as I did with this before deciding on ResMan. I found ResMan to be the most complete and affordable solution on the market.

 
 

Jason from Busboom Group
Specialty: Apartments / Multi-family

December 2014

December 2014

Resman keeps moving forward!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

For a newer product, Busboom Group has been very happy with how quickly Resman caught up and surpassed the much larger management software providers. Each month new releases continue to make the product easier and more effective to use for our team.

Likes Least

I would love to see the ability to synch our operating accounts with our financial institutions in the near future to help reconciling our bank accounts.

Recommendations

You need to be very comfortable with newer products and processes, and many experienced multi-family team members are very used to the traditional way of doing things, especially back office folks. That transition may be a challenge if top management isn't fully supportive.

 
 
 
Showing 1-20 of 152

Kimberlee from Woodsmere Holdings Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Kimberlee Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program

Pros

Ease of use, very user friendly, fast click to site

Cons

takes to long to see if a tenants payment is nsf

Review Source: Capterra
 


October 2018

October 2018

ResMan Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- It is all-enclosed. You don't have to log in to multiple modules to accomplish different tasks.
- It is one of the more user-friendly programs I use.

Cons

- The reporting, primarily accounting/financial, needs some work. It needs to be more customizable. Some of the "canned" reports may work for the majority, but not everyone.

Review Source: Capterra
 

Autumn from Professional reality Mgmt
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Invoices and Transactions/Live chat and final accoutn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The invoice and transaction process is quick without a lot of additional steps required.

Cons

The process to correct a final account closing statement/deposit is almost impossible and messes up the accounting end. The "pay to" on refunds cannot be changed. The live chat, no matter how much information you put in the original message, they are almost always going to make you repeat yourself. They do not actually read the message with all the information already given but immediately ask you for the details... This is extremely frustrating, especially since the reason you are having to contact them is because of frustration with another aspect of the software.

Review Source: Capterra

  Response: ResMan, ResMan

Date: October 2018

October 2018

 

Hi Autumn,

I¿d like to get you on the phone with someone from our customer care team. Send me an email and I can have some reach out to you right away.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

 

Jeffrey from Michael Jeffrey Group LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Resman's Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software that provides great value for the money.

Pros

Ease of use to do the things that you need to do. Easy to check financial statements or provide tenants with a copy of their statement

Cons

Some navigation could be difficult to find certain items

Review Source: Capterra
 

Kristina from Wasatch Property Management
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

ResMan is average in the industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm very used to another system and this ine works very differently so I am having a hard time acclimating to this system

Pros

This software does have more functionality for Rental Property owners

Cons

The updates can be very frustrating when you are using these reports for Excel spreadsheets with formulas in them and your constant changes confuse these forms usage

Review Source: Capterra

  Response: ResMan, ResMan

Date: October 2018

October 2018

 

Kristina,

Learning a new property management software can be difficult. That's why at ResMan, we try to make it as simple as possible. We have additional resources that might help you get better acclimated. You have the option to browse by article in our online learning management system. We hold trainings online or in-person at ResMan's headquarters. You have the option to reach out to your dedicated account executive. Finally, you can contact customer support. Let us know how we can help you.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

 

Piero from Management Outsourcing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great software that is still evolving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to find critical information for property managment.

Pros

It has pretty much all property managing services in one software.

Cons

There are some additions that I know they will be featured in the future as the software development is always getting better.

Review Source: Capterra
 

Elizabeth from Centra Partners
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that I can go to by just clicking on name or item can do reports so much faster

Pros

that we can get someone to help if needed but very easy to use.

Cons

to many updates and will run slow at times

Review Source: Capterra
 

Dan from JC hart
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Resman review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Much more organized than our previous software.

Pros

Ease of use, the punch work order is easy to navigate

Cons

The updates making certain things unavailable

Review Source: Capterra
 

Olivia from Lexington Asset Management (TN)
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

The Ups and Downs of Resman

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Resman is easy to use for everyday simple task and very efficient, the problem I have experienced is not being able to correct a mistake or back up when needed simply and quickly.
Overall I would absolutely recommend this software to other property management companies.

Pros

I love that it is so easy to navigate. I will be paying bills and need a GL Code, so instead of pulling out the list you can just put like paint in the search bar and get the Code you need. Simple and efficient I like that our background screening and rent payment site is accessible within Resman. I love the little lizard guy.
I like that you can stroll over something and get an explanation of it's function, that is wonderful.

Cons

I have no way to back up, so I have to pull the addresses back up while working in them. I do not like that you cannot just enter someones phone number without getting their birth date and social, it will not let you save the number without it and some people don't like providing that info when all you really need is an updated contact number. I have had issues when trying to take a roommate off the lease and creates an accounting nightmare that I have yet to be able to correct.
When doing the move out reconciliations I have found that a simple mistake will create double charges.

Review Source: Capterra
 

Andrew from Mesner Development Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

ResMan

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's very easy to quickly find our tenants' information to enter in rent payments and maintenance requests.

Cons

I only use a couple functions (colleagues use many more) and don't have any complaints.

Review Source: Capterra
 

Emily from Becovic Management Group
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Needs Supplemental Tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Problematic. Sometimes it is down for hours and staff can't use.

Pros

Resman's interface is somewhat easy to use, and you can search things pretty easily.

Cons

Not a great tool for marketing - although you can email prospects, there are no available analytics.

Review Source: Capterra
 

Karen from Connect Management LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Growing Painfully

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very frustrated with the Affordable side of Resman. It takes a long time to get them to correct issues and often they do not get done. Some of their support staff are exceptional and others have no clue.

Pros

I like that Resman works well with offices that run multiple properties. It is easy to move from one property to the next and to move resident between properties. It also has a good selection of reports.

Cons

Resman does not handle many of the affordable property tasks very well. Doing recerts and renewals is very confusing and is not working the way it should. They don't seem to have a good grasp on the Affordable Housing needs. They are working to correct these, but it is a slow process.

Review Source: Capterra

  Response: ResMan, ResMan

Date: October 2018

October 2018

 

Hi Karen,

Thank you for sharing your thoughts. As you know, we have grown from a small startup with almost no resources. Oftentimes, rapid growth comes with growing pains like the ones you mentioned. Over the past 9 months, we have made substantial investments in our affordable edition. Expect to see those improvements rolled out over the next 3 months. We worked with one of the largest providers of affordable housing to make the best available product and we're wrapping up that work now.

Furthermore, our growth has required additional staff for the customer success team and we have high expectations. My hope is that you're experiencing the tremendous team we have now, as well as those who are still getting up to speed.

I'm happy to connect offline and help however I can. Expect one of our customer success leaders to reach out soon. Thanks for choosing (and sticking with) ResMan.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

 

Erik from ICO Mayfield
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

stream lined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very good, great software and streamlining tool for anyone in the industry as a whole

Pros

easy access, auto generated reporting, mapping and tracking

Cons

occasional "hick-up's" previously but rectified with no repeated issues

Review Source: Capterra
 

Chelsee from Samm Managment
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a property manager for 14 years and so far on of the best.

Pros

I like that you can track each resident and run a ledger.

Cons

I do not like that customer service is in a chat. I would like to call and talk to a person.

Review Source: Capterra
 

Alexander from Wehner Multifamily
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's online and you can see all companies together in one report.

Cons

Waiting way to long to resolve issues, Reports don't tie to accounting reports (e.g. prepaid), bank reconciliations don't always tie to balance sheet cash balances, transactions are batch in GL so noone knows what they are. The same vendors have different names in the GL depending on whether the transaction is an invoice or a payment making it time consuming to reconcile the AP GL to the unpaid invoice report, the balance sheet doesn't balance a lot of the time.

Review Source: Capterra
 

Kelly from Eagle Management RE, LLC-The Landings of Lake Zurich
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Resman - Funcional and easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to be more efficient and able to pull reports that help with marketing, leasing, collections and financials. We used Quick Books before and had to due most things manually.

Pros

1. Ability to pull up residents, garage spaces, parking stickers... anything you may need.
2. Like the Boardroom and how you can personalize it to fit your needs.
3. Like that you can text and/or email to residents.
4. Like to be able to integrate credit screening company, collection company, e-premium and marketing sources.

Cons

I could tell you when I am experiencing the issue, but right now I can not think of any issues.

Review Source: Capterra
 

Leslie from GOVERNORS RIDGE RETIREMENT
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Good program

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

While ResMan was intended for use with multifamily properties, our company uses it for an assisted living community. The functionality is flexible enough to be able to accommodate our needs. It would be more helpful if we were able to customize our invoices, mainly just reformatting to fit a windowed envelope better. The maintenance function is particularly helpful as it allows our maintenance department to stay on task. I like the fact that the transaction categories can be individualized for our business type, this makes things more accommodating for our business type.

Cons

For me, the least user friendly feature is trying to figure out how to turn back on the draft feature once it has been turned off due to an overdraft. This is not very apparent as to how to do this.

Review Source: Capterra
 

Dominic from The Garibaldi Company
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Resman

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Over all the software serves its purpose and can use some additional added features.

Pros

It is user friendly and easy to navigate.

Cons

That you are limited on the amount of characters for texting.
Wish the calendar would sync with other PMS.
Wish that the text feature would allow photos.
Wish that you were able to flag accounts for certain issues and that Resman would allow you.

Review Source: Capterra
 


October 2018

October 2018

Excellent for SMB's not enterprise ready

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using ResMan for a couple of Affordable communities and have enjoyed the ease of use and the layout of the affordable module. We are a larger organization and though it is an excellent product that I would recommend to those in the SMB market or new to property management, it is not quite what I would consider a competitor for enterprise systems, like Yardi Voyager, but better than Realpage OneSite. If you are looking for something robust and engaging for your communities then I would give ResMan chance. If you are looking for something with a stronger emphasis on accounting, investment management, and customization then you might want to consider other options.

Pros

The software has a strong focus on the resident and operations of the community. The layout is simple and easy to understand. Good PM and resident accounting.

Cons

The accounting side is not quite there for investment management, ownership, or advanced enterprise level accounting. The options to customize or create custom reports is difficult and a large learning curve for non-technical users.

Review Source: Capterra

  Response: ResMan, ResMan

Date: October 2018

October 2018

 

Dear Sir or Madam,

Thank you for your feedback and thank you for being a loyal customer. We are happy to hear that ResMan has made managing your Affordable communities much simpler. We are also very excited about where we are headed in terms of our accounting and reporting features. Stay tuned. In the meantime, if you need additional assistance or help reaching a specific goal, reach out to me and I can get you connected with our support team.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

 

Deborah from Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a great product for our business. We are very satisfied and would highly recommend it.

Pros

This software is very user friendly and provides great reports. They provided excellent training before we started using the software. The technical support is very good. Normally you don't have to wait more than a minute or two to be connected with support on the chat feature.

Cons

Occasionally technical support can not resolve your issue immediately but in most cases they get it resolved within a day - which is not a big issue.

Review Source: Capterra