MRI Bostonpost Software

Intuitive and easy to use and manage.

Pros

This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner.
MRI is always working on incidents within the system and releasing CMU's.

Cons

As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.

Everything I need right at my finger tips!

MRI is a great management software, but lacks things I was looking for like self teaching tutorials.

Pros

I have a variety of reports available to help me track rents, delinquency, budgets, and much more.

Cons

I feel you must have training to fully use this software, it is not self learner friendly.

Great Accounting Real Estate Software

I have used other software, and MRI is a great overall software for accounting use in real estate. Rather happy.

Pros

I like the windows version of MRI as its very user friendly and fast. The reporting and windowed setup is great for running multiple reports over and over. Everything is where it should be.

Cons

I dislike that they are migrating to a newer web based design. For what we use the software for, the windows version operates quicker and is more efficient. Every time there is an update though, there seems to be more issues than fixes.

A must-have for residential real estate

Pros

So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)

Cons

It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison.

It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.

Vendor management and reporting for over seven years

Pros

I like that MRI interface is user-friendly and the reports are easy to run. I also like that the reports can be exported to PDF as well as Excel spreadsheets.

Cons

Since my company has been using the web-based version of MRI, MRI X, it has increased the start up time. When before it took a couple of seconds for the program to load, it can take up to 1-2 minutes for it to load now. Not too bad, but it can seem like forever when you need to run a report or enter a new vendor in a rush.

Without MRI, it would be impossible to manage our properties!

Pros

I love the organization MRI used to keep our property running smoothly. I love that I can pull a boxscore to review our leads and know where our traffic is coming from. The reports make it easy to keep up with the multiple things going on at a property. This software keeps you updated, has too many wonderful features to list, and should be used at every property management company!

Cons

Because of the in-depth and multi-functional system, MRI can take some time getting used to and time learning. After some practice, MRI will be your best friend and you will wonder how you did it without it!

Generally terrible customer service

Danielle is great. Most of our staff has learned to just wait and speak with her rather than bother with other customer support staff. We've all found Chad to be rude and unhelpful on every occasion. He'll answer questions by saying, "it should work" (but it doesn't and won't confirm) or "just check the help page". He doesn't ever seem to listen to the actual question but rather explains something we already know how to do. For example: we wanted to know if the reoccurring work order function could/would do more than put work on a calendar. We were hoping it would actually generate those work orders and dispatch them automatically. In a discourteous tone he informed us we should have checked the help page (which we always do just to avoid talking to him) and then sent us the help link for how to create a work order. We know how to create a work order. That was not the question. When we called to see if the lottery function could be run by unit size or other parameters Chad told us "it should work" without out bothering to confirm. Well the feature doesn't work like that and it would have been nice to know ahead of time so we could do our own lottery outside of Boston Post.

Pros

Boston Post software is relatively inexpensive when compared to other property management software.

Cons

Makes even what should be simple functions convoluted and/or generally arranged poorly. Customer service is pretty awful with the exception of ONE person.

Preferred Property Management Accounting software

Have always been trained by my company users. Not sure if MRI offers training directly for users, but would like be a more valuable perk or selling point if it were included with the license.

Pros

Various reporting functions and able to customize reports tailored to specific owners.

Cons

Not the most user friendly. I have used the software for over 12 years now and still learning new things.

mri

All together I like using MRI and it has everything you need right at your fingertips!

Pros

You have all your information on one software that is easy to search. within seconds you can go from editing vendor information to entering a payment.

Cons

The software has everything you need but the way you correct and change information is very outdated.

Been using this software for more than 20 years very user friendly

Automation, structure, speed.

Pros

Modules are very easy to use. Admin role is very straight forward especially for user security. Able to fix quite a few things behind the scenes through SQL.

Cons

WEB side a bit cumbersome not as fast as the windows. Budgeting module lacking needed reports. Recoveries module not as user friendly as the rest of the software.

Great product - but overpriced

User friendly with great customer support.

Pros

The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

Cons

Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.

MRI is a lifesaver!

Amazing! I can schedule appointments and follow ups, keep notes on my residents, pull reports, and keep up with my properties numbers for everything!

Pros

MRI allows my property to keep up with prospects, current tentants, and their accounting. The reports you are able to pull with this software enables you to find out anything you need to know about our property!

Cons

MRI can be tricky to learn as far as the different codes and pages it has; although, once you have it, you can’t live without it!

Not just for Property Management

I've used MRI for over 10 years. When taking a new position with a real estate firm, that does not do PM, I pushed to change systems from MAS90 to MRI. Such a great change! The functionality of the system is wonderful, and we love how we can run consolidated reports.

Pros

User friendly

Cons

Nothing about the software, however I don't love the annual increases we pay to use it.

MRI Software

We maintain all our property accounting records in MRI and run all our property reports from MRI software.

Pros

the accounting is targeted for commercial real estate

Cons

complexity of some features especially the budgeting and forecast modules.

Great Software, Easy to Learn

Pros

MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory.

Cons

When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together".

Boston Post does a really great job with funding layering.

Pros

The complexities around affordable housing such as agency, investor, accounting requirements are well managed with Boston Post. This software also has great flexibility in the structure of allowing access by roles, making it easy to manage who in your Company get's to do what within the software. This is VERY helpful.

Cons

There is no perfect software that holds all the the answers. MRI Boston Post makes great effort to listening and addressing matters as they arise.

Efficiency at it's BEST!

Pros

Ease of use, great way to track Accounts Payable, vendors, 1099s, invoices, etc.

Cons

Customer Service is a bit difficult, but once they finally find your account information, they are most helpful.

MRI Software

Very good experience!

Pros

I used it for many years with a prior property management company. It was a larger company so there were many forms that were customized for us.

Cons

You have to "think" like MRI "thinks" to figure out some functionality, however it was easy to figure out once you have some experience with it.

Value packed software, accounting rich with strong ability to integrate w/ other software

easier than most other accounting software

Pros

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

Cons

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Great to work with and easy to customize but customer support is terrible

Pros

user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs

Cons

upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.