Property Matrix Software

4.66 / 5 (29)

Our advisors have recommended this product 2 times in the last 30 days

About Property Matrix


Property Matrix is a cloud-based property management solution for apartment complexes and multi-family unit properties. It offers applications for tenant and lease tracking, property accounting, building maintenance, CRM and online classifieds. The solution also provides features for document management, recurring transactions, email templates, search and check scanning.

Property Matrix provides an accounting package that includes a general ledger, accounts payable, accounts receivable and transactional history. Users can also track lease agreements, create nested sub-accounts and receive/deposit payments from multiple tenants as well as vendors. Property managers can filter for vacancies or specific units, create invoices and check on maintenance requests.

Property Matrix has an Owners Portal that allows property owners to view maintenance history, bills, lease expirations and pay rent. It also includes a maintenance module. Once a new incident is reported, it’s routed to the maintenance panel so someone can be assigned to handle the request. Services are offered on per unit per-user basis.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

29 Reviews of Property Matrix

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

4 stars

(6)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Showing 1-5 of 29 reviews

December 2015

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

Seamless Application With an Effectual Maintenance Feature

As a part time property manager, I had to search widely for a comprehensive but flexible and user friendly property management software to ease my work and reduce trips I make to properties I manage. After reviewing close to 20 of the top applications, I narrowed my focus down to 5 apps, before ultimately settling on Property Matrix largely due to their responsive support team, simple user interface, and excellently optimized accounting, marketing and maintenance features. Because of its systematically organized Maintenance feature, I’ve cut down on the trips I make to my properties by almost 75%. Firstly, instead of waiting for phone calls from tenants, all maintenance requests can be raised straight through the tenant’s portal. I immediately pick it up from there through the ‘Maintenance’ tab and edit a couple of details before using the ‘Choose Vendor’ option, which interestingly is linked to Property Matrix’s vendor app. This allows the vendors to proceed with the checks and repairs, change status of pending maintenance and issue invoices right through their portal. Eventually, I usually choose to either pay the invoices or pass the charges directly to the affected tenants, depending on the tenancy agreement. At the end of the day, all the parties involved are satisfied by the ease and convenience of the Maintenance feature. Thanks Property Matrix! Keep it up.

Pros

Comprehensive
User Friendly
Responsive and Friendly Customer Support
Linked to a wide range of other extremely useful apps

Cons

None that I've experienced so far.

December 2017

Stephanie from BKRE

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2017

Good for Residential Properties

Support staff is as helpful as possible, but the development team may be overwhelmed. Some things like flow of information from input to showing up on reports simply does not work, so there are several glitches which are confusing and concerning. The reports do look beautiful when they fully populate. Overall, a good choice for a small company dealing with residential property.

Pros

I like the layout of the property page and the ability to upload files and attach them to tenants. The navigation in that regard makes sense, and it allows for multiple companies to own different properties. Reports look nice.

Cons

Overall, it seems there is a lot that needs to be developed.
The maintenance function for us has been unusable. The app does not work at all, so our maintenance staff has been unable to implement.
The accounting features are not what we hoped for in regards to CAM functionality. As we have many commercial tenants, we were looking for a one- or two-click solution to bill triple net leases. While the developers have tried to customize this function for us, it has been several months without a real solution, which we were told would work upon purchasing the software.
It was not as simple as promised to build a lease inside the program.
Invoices are not easily customizable.
The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used. The sender will not receive notification of any reply, you have to go in and check if the tenant has responded.

February 2017

ana from Viamonte

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Great Website

Overall, this website is easy to use and customer support always helps out when you need it right away. I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness. From the start they told us to use Google Chrome because it will run faster and I've used it from the start, however it still goes slow. Not too slow but does effect my work speed at times. I depend on Property Matrix 50% of my day, so it would help me out better if the speed can be increased. That is the only complaint I would have using the system. Other than that, it has all the features that I need to succeed at my job. I would recommend this program to other property management companies. I like how not only one department can use this, but everyone here in the office and maintenance guys can use this website.

Pros

Every department can use it

Cons

The slow speed

Response from Property Matrix

Replied February 2017

Ana, thanks for your review and the kind words about our support team! We've been working on optimizing the overall speed of the system over the last couple of weeks and you should see substantial improvements as these changes are being rolled out this week!

October 2017

KIM from K & K PROPERTY MANAGEMENT, INC.

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2017

Customer support is excellent, we are finding shortcuts!

Pros

The Customer Support,(is excellent, very nice and helpful! Cost of program is great value,

Cons

1.) Reconciliation not easy, would like to make it more like Quickbooks (tells amount of expenses, and deposits).
2.) In regards to Work orders, you can click on date and they come up in order (good) but would also like to click on pacific vendor to see all the one vendor' work orders.
3.) Wish the system was single entry versus two as it would be faster.
4.) Would love a manual, we are writing note, making our own manual.

January 2017

Rebecca from Rockella Management

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

GREAT ASSISTANCE & COSTUMIZED TOOLS

We are a new business and started with Property Matrix only few months ago. It took a little bit to get used to the system and to upload all the information but we had a technician assist and help us throughout the whole process and still now he is our referent. Never felt left alone and all issues were always addressed. The reports & accounting tools can be costumize according to the company needs.

Pros

Costumer Service is great.
Costumize reports.

Cons

Uploading information in the system process a little hard