Could be better

I've been disappointed with the software for what we are using this for. This may be perfectly practical for other apartment complexes, but for us in student housing, this has really made us struggle more than succeed.

Pros

When searching for residents it's nice to have the more option next to their name for quick access to features instead of clicking into view and scouring for information. Scanning payments goes fairly smoothly.

Cons

This system is not student housing friendly. The online leasing and guarantor process is a pain to toggle between their prospect portal for signing and generating their credentials to their applicant portal once they've signed. It's confusing for the customer to have 2 different log in credentials for signing and making payments. Sometimes you will receive an "Unable to Locate Account" alert and will need to manually deposit checks to the bank because real page experienced an error processing someone's check. To add, you cannot try to re-scan because the check will then be a duplicate entry, although it did not successfully go through. It will also charge a Non-Sufficient Funds fee when it isn't truly NSF. Sometimes functionalities stop working. For example, we are able to assign leasing consultants if an applicant selects "House". We have had this feature for over 3 years. When the functionality stopped working (on only some accounts), their IT department responded that this isn't a function although we had been using it daily. The overall look of real page feels dated. It's not user friendly.

Streamline property management solution

Pros

Easy to use, seamless transitions between leases, work orders, owner information, etc., excellent reporting features that can be tailored or customized depending on our need. Available on any device so we're able to pull information on the go.

Cons

The mobile apps have been slower to sync with the desktop which do not always correspond with real time information if we're trying to pass it along between offices.

Good residential software

Pros

The system is very simple to use. The system provides all the reports needed for productivity in a residential property and helping manage all units.

Cons

Customer service sometimes is a bit slower to help you or return calls for service tickets submitted.

review realpage

Pros

This is a windows based program and I can switch to other projects. i can see the tenants information on one screen.

Cons

very slow to post, and the windows are too small. the information that was imported from the old system wasnt done complete.

Should be more user friendly

I was not impressed with this software. It seemed to be less functional and more time consuming than the others I’ve used.

Pros

The reminders were nice. It helps that you are given the names of prospects for follow up. Maintenance orders were easy to put in.

Cons

Incredibly outdated and lacking ease of access features. Also not fond of the inability to go back if end of month was accidentally finalized. Leaving the company in a bind for several weeks while support assisted with this problem.

Better products out there for the money

I really like how well it works for multifmaily properties. May other software products are geared more towards managing individual homes, but Real Page does a nice job of structuring the software to manage multifmaily properties.

Cons

There are many add-ons that enhance the residents experience, but there are quite expensive. With the base cost of the software already being so expensive, it wasn't worth while for me to shell out for all of the add ons. I ended up switching software as a result.

Good accounting software and getting better.

Pros

Easy to use, fairly straight forward report writing capability. Great for multi-entity companies.

Cons

It can be slow at times. Also software updates can change things in the background that aren't communicated well.

Makes work easier

Pros

I feel more productive with ease of system

Cons

learning process takes time, but it is easy to learn

Software experience

Very easy to use...very useful. Overall great software! meet all my needs!

Pros

Very effective and easy to use.

Good Software Program for PM

Pros

I like the bulk mailing features, it makes sending late letters each month a breeze.

Cons

I don't like the number of separate sites and accounts we need to have to complete everyday tasks.