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Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Rent Manager
Rent Manager is a software system for both residential and commercial real estate entities with portfolios of any size. The accounting component of Rent Manager has full integration and includes everything from standard to advanced functionality, including accounts receivable and accounts payable, import payroll, create budgets, run financial reports, perform bank reconciliations, and track owner-financed loans.
Rent Manager is available as an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but includes automatic updates and bi-hourly data backups. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system...
201 Reviews of Rent Manager
Average User Ratings
Overall
4.37 / 5 stars
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
April 2018
Ginger from Lane Properties of Charleston, LLC
Verified Reviewer
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
A great software team!!! We love the versatility!
Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!
Pros
The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available
Cons
We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.
Response from London Computer Systems
Replied April 2018
Thank you so much for your review Ginger!
August 2019
Tonya from Clachan Properties
Company Size: 11-50 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
August 2019
Rent Manager
The support Rent Manager overs is outstanding. They offer so many ways for you to train or trouble shoot with their software.
Pros
Ease of use. Versatility. New features regularly. Product support.
Cons
The screens are very generic in appearance. The software could be more visually appealing
Reasons for Choosing Rent Manager
Product support. Training.
Reasons for Switching to Rent Manager
Product support was very lacking with previous software company.
Response from London Computer Systems
Replied August 2019
Hi Tonya, Thank you for your review! Our product support team really appreciates the shout out as well. If you are looking to customize tabs or reports, I highly recommend checking out Rent Manager University or the Help File (F1) to see how you can customize the look of the software.
December 2017
Kristi from REMAX Prestige (RPP PM)
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
December 2017
Transitional Issues
Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.
Pros
Provides us with tools to manage effectively. Allows for reports, letters, media, and more to be used.
Cons
Transitioning from RentManager Xi has been a nightmare. Marketing formats 100% changed. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Medium Response to comparable feature from Xi request - WITH
Response from Kari
Replied December 2017
Hi Kristi, Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.
October 2020
Brian from Peak Properties
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Functionality
3.0
October 2020
Property Management simplified
Overall, it works well for what I need, the UI could use an update though!
Pros
I like that I'm able to keep your different properties categorized and our tenant information safe and secure.
Cons
I REALLY wish there was some sort of CRM built into Rent Manager, also its not as intuitive as I would have wanted. Training on Rent Manager was a bit of a learning curve..
Response from London Computer Systems
Replied October 2020
Hi Brian, Rent Manager actually includes a CRM within the software. Your sales rep or any member of our support team would be happy to discuss our CRM capabilities. Please give us a call (800-669-0871) at your earliest convenience.
August 2019
Marcia from Airport Apartments LLC
Company Size: 1 employee
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Rent Manager is FANTASTIC to work with
We are a property management company. This software is excellent in all ways. So easy to use, we switched from Quick Books to Rent Manager.
Pros
This is the easiest software to use even with multiple company names. Financial statements are so easy for our accountant to do our taxes with. LOVE IT !!!
Cons
There is nothing I don't like about it. Except maybe because it logs you out so often and you have to re-login often
Reasons for Choosing Rent Manager
Rent Manager was so much more convenient than switching from company to company and having to log out then in again.
Reasons for Switching to Rent Manager
Rent Manager was so much more convenient than switching from company to company and having to log out then in again.
Response from London Computer Systems
Replied August 2019
Hi Marcia, Thank you for your review! We're glad to hear you are enjoying Rent Manager. For security purposes, we do enforce a log out after a while of inactivity. If this begins to become an issue, please contact our support team and we can help you look into this.
