Rent Manager

Helped us automate our process and develop systems that allowed us to scale our business fast.

Pros

The capacity to handle all aspects of property management. Maintenance work orders, financial management, automated reporting, owner and tenant login, web based and modern. I have tried all the competitors and none covered all the bases quite like RM.

Cons

No complaints. Any details we were looking for improvement on have been added through one of their updates. RM is progressive and always coming out with improved features and updates to the software.

Pros

It does a lot of features, many I don't really know how to use.

Cons

It does not capture communications between tenants and owners. I would like to be able to link my email to it so any emails would by on the history.

Pros

I was in charge of implementing this software, converting from peach tree to this. Excellent support during conversion, but this is a complicated product. Liked the bookkeeping side, but this is also supposed to push vacant units out to zillow, etc, and that is where we got on to the struggle bus. This was complicated, with a large learning curve. Did not like the website options at all, and found them clunky. The accounting reports were simple to set up & modify, and it was easy to transition to this product. Excellent option for a person that has multiple LLCs or multiple properties, as its very easy to separate. Excellent for 3rd party managers, as many bank accounts could be run from one place.

Cons

Website option templates were not very good, and it was very hard to get listings into Zillow the way you wanted, and get on to your own site.

Easy reports, easy to input information, you don't have to have property management experience to be able to use this software effectively.

Pros

It's very user-friendly. I like the ability to create my own reports. I manage multiple units with multiple private owners, this software handles that versatility well. Rent Manager has many uses I haven't even used yet.

Cons

There is nothing I don't like about this software.

We moved from Quickbooks to Rent Manager last year and have found it easier to manage our rental business with the software that is tailored to our industry.

Pros

The ease of integration with Paylease makes scanning and depositing rent checks seamless. No more trips to the bank and the cost is minimal compared to other scanning equipment. I also like the ease of financial reporting for each building that we own.

Cons

There are a lot of boxes to check to make sure you are seeing complete information. For example, there are many ways to see tenants, including past and future, but each catagory needs to have the box checked to be able to see them.

All in one product for rental communities that is simple to use. Can do A/R, A/P, reporting, etc. There really aren't any major missing features.

Pros

For basic usage the layout is really intuitive and as manager of a rental property you could figure out pretty much everything you need just by poking around. You can do pretty much anything that needs to be done with this software and it has the accounting features that make it an all in one product. Customer support can be slow at times but they will always put in whatever effort it takes to troubleshoot your problems and all staff is in the US.

Cons

The help section is a bit lacking. It's more just a beginner how-to guide rather than figuring anything complex out. Plus, it doesn't indicate where certain features need to be manipulated on the back end. Reports are rather cumbersome at times and there are so many that seem too similar. A good wizard for creating reports would be nice. Creating purchase orders is slow, again, a wizard walk-through to get it all done as fast as possible would be nice.

Pros

I like when I get to a customers profile everything is layed out for me and the tabs help a lot with that.

Cons

Reports. Unless you know exactly what you are doing, pulling reports is not self explanatory. Just wish there was an easier way to pull them.

Pros

Rent Manager syncs with other software programs that we use. It is easy to find all information for customers, prospects, etc.

Cons

It has been updating software more frequently causing differences in how the program works which can be confusing.

Pros

the drill down feature.
Being able to find Tenants with different information. All of us use different things so remember different information. I use names, another worker uses Owners and another uses addresses.

While speaking with Owners, I can always get the answers I need from this program to help answer any questions they have.

Cons

I would like to customize the reports without extra purchase
I wish there was a book to reference when training someone new to the program.
Videos work some but most of the people I have helped train are hands on learners and with a book, I could show them some and then let them explore the systemn with the book.

Once everything was set up, the software was relatively user friendly and had a lot of capacity for maintaining information in a multitude of departments within the company.

Pros

This software can link your to a multitude of websites that really aid in effective marketing strategies. There are many different reports that can be ran that are beneficial to a multitude of departments. Generating documents and keeping track of document history was effortless. The customer support for this software is fantastic!

Cons

It can be a little tricky to set the software up to function how you need it too. When setting Rent Manager up to link information directly to our company's website and third party marketing websites, it was so tricky I had to spend a great deal of time with customer support to get things running how they should. Also, creating new reports was tricky and only one person in the company knew how to do it.

Pros

You can petty much customize the program to fit your operation. Being able to intergrate our screening, maintenance, reports, phone system & website & e-commerce into one system for our office is a tremendous asset. It allows our office to function smoother and more efficiently which in turn, allows us to handle more properties with less personnel. Rentmanager is continuously upgrading the software and introducing new modules that can be incorporated into your operation. I also like that the company is privately owned and carries little or no debt.

Cons

Converting from the Rentmanager 11 to the 12 version took more work than I anticipated. It can be difficult keeping up with all the changes and additions that are continuously happening.

It's way more often that all I need to do is tweak the system a little to NOT have to hire a FTE. In other words...no more people at problems.

Pros

The best thing about this software is that if I can imagine something it is most likely that the software will let me do it. And for me, anything less than that is aggravating so it was almost a must for me. And I have most definitely NOT been disappointed.

Cons

Because it has so many capabilities it is not the easiest system to learn...but when you do it's fantastic.

Pros

It is easy to use. When I do have a problem the customer support is great and answers all my questions. I love the turbo meeting.

Cons

So far I have not had any problems. I a have only been using the software for about 4 months and everything is going good.

Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!

Pros

The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available

Cons

We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.

Advice to Others

This program is well worth the money! Check out what this software has to offer and have someone show you everything it has to offer! The new program options coming out this year are a great addition!

Pros

Rent Manager is extremely powerful but also incredibly intuitive and simple to use. It just makes sense and works great. The customer support is also phenomenal. If you have a question you can just call support and someone knowledgeable and friendly will answer your question within minutes.

Cons

If I had to pick something it would be a couple very minor limitations with the reports and accounting for reserves. The reports and accounting are amazing, but there are just a couple things that we'd like to do that we can't. We have very simple workarounds so it's not a big deal at all but if I had to pick something, that would be it.

Saves so much time!

Pros

This product is easy to set up, the company has great customer service and we are very happy with this platform. I wish we had moved to this years ago. Helps us work smarter, not harder!

Cons

No payroll module, Rent Manager needs more keyboard commands for those of us who understand you get more entered without reaching for a mouse!

Pros

Adaptability to our specific property management needs; ease of maneuvering within reports; confidence that data will be protected through offsite storage

Cons

Somewhat difficult to set up new reports or understand what additional features might benefit us generally

Pros

I like that it can handle every aspect of my property management business. From accounting to contact management, work orders, advertising, inspections, tenant screenings, collections - you name it. If the program doesn't handle it, they have an integrated partner that does. Amazing one-stop shop for your property management needs. Robust and efficient! Priced right too!

Cons

Inspection functionality could use some work, but tech support is available and working with me on a daily basis to ensure the program works right for my needs.

Pros

I love that they will try to create features based on my suggestions. Everyone is very friendly and knowledgeable. Support is very quick to respond.

Our office benefits greatly from using Rent Manager. I can't imagine how our office would operate without it's help. Each one of our jobs uniquely depends on this software to help us manage our tasks, time, clients, and tenants in the most efficient way we possibly can.

Pros

We have been using the Rent Manager software from day one, and I don't know how we would operate without it. We have been a rapidly growing property management company in Northeast Ohio for almost 3 years now, and we are all very thankful for how helpful the software is for us. Both our clients and tenants love the features they have access to in their online portals. The attention to detail the software offers us in every area is extremely helpful. The property groups feature has been a life safer for our larger clients, who have multiple properties and/or more than one LLC. The batched reports help to save me time, on the day we pay out our clients and send out their statements. Anytime we run into a problem we can't seem to figure out inside of our office, we contact the Rent Manager support staff on the phone for help. They are always very efficient and detailed when explaining a solution. They make sure that we understand the why's and how's something is done, in order for the task to be completed correctly. There have only been a couple of times when we ran into a unique question/issue that a customer service representative wasn't fully confident on how to correct. In both cases, the representative was honest in needing to get additional help from a supervisor to further look into fixing our problem. Which is huge, in knowing that they want to make sure that each in every issue is fixed properly and correctly. Could not be more impressed by the customer support team.

Cons

Spell check. Something we are looking forward to in Rent Manager 12! We at times have new clients who have trouble understanding the owner statements. We spend some time with them going over the initial ones we send out. We then explain in detail how each of our monthly statements are ran, and normally after the first meeting, our clients are able to grasp how they are set up.