SKYLINE Property Management Software

3.27 / 5 (33)

Our advisors have recommended this product 21 times in the last 30 days

About SKYLINE Software


SKYLINE from SS&C Technologies is a web-based property management and accounting solution suitable for small to midsize real-estate firms. Designed to handle an array or key operations, SKYLINE is capable of offering integrated tools for property management, accounting, tenant and lease management, financial reporting, maintenance scheduling and work order management.

Key features in SKYLINE include a real-time reporting dashboard which allows users to review and assess the performance and operations of all properties from a single screen, an integrated stacking plan which provides color-coded details down to the unit level.

At its core, SKYLINE provides GLAP accounting, tenant and lease tracking, customer relationship management, budgeting, automated scheduling and invoicing of complex pass-through calculations and escalations, ACH for accounts receivable and accounts payable, bank lockbox, web-based tenant payment portal for on-line payments, document management, insurance tracking, lease expiration monitors and much more.

SKYLINE is suitable for commercial, retail, industrial, residential and mixed-use properties of all sizes.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP

33 Reviews of SKYLINE Software

Average User Ratings

Overall

3.27 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(10)

4 stars

(8)

3 stars

(4)

2 stars

(1)

1 stars

(10)

Likelihood to Recommend

Not likely

Very likely

Showing 1-5 of 33 reviews

July 2019

Jessica from AP Commercial, Inc.

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great for every level of user

Skyline has been the perfect solution for our small company. With Skyline we have great support and they have helped us through several difficult issues. We cannot speak highly enough about the quality and value of the Skyline Software and the Skyline Support Team.

Pros

The user support team is FANTASTIC. They are kind, courteous and always available to help. They are expert level instructors who really take the time to learn your particular needs in order to teach you how to use Skyline best, making learning the software a breeze.
The software itself is very user friendly. It is very easy to learn and in many ways self-explanatory. Starting off with very limited knowledge of accounting in general, I feel I was able to pick it up rather quickly. Data entry is a breeze, there are several safeguards in place to allow you to double check yourself or someone else's work and catching duplicate entries. The reports are clear and easy to read, plus being able to create customized reports is a huge asset.
The price point, in comparison to other property management software on the market, is also a huge plus.

Cons

There is no real user manual. The "Skyline Help" within the software is more of an explanation as to what each section does, not so much as to how to use it. Do not expect there to be clear, how-to, bullet point type instructions unless you get them from the user support team. Again, they are a huge asset to Skyline.
The sales team is not the most friendly nor the most helpful, but fortunately you only have to deal with them every other year or so.

July 2019

Tish from The Broadbent Co., Inc.

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Skyline Review 2019

We are very pleased with Skyline overall. The biggest improvement we have seen from our old software is the escalations and recoveries. We were doing them via excel and Skyline has saved us an enormous amount of time. Tech Support is very prompt in responding to our emails and is always very helpful. We have had various Skyline reports designed for us by a consultant for Skyline, who has done an awesome job in being able to meet all of our needs.

Pros

1. Being able to run the escalations and recoveries in PM has saved us hours of time.
2. It is user friendly
3. Tech Support is awesome! They are quick to respond and very helpful.
4. Like the fact that we can call tech support and they can connect remotely to help figure your issue.

Cons

1. Wish it had a manual so we didn't have to bother tech support on all issues we have.
2. The tab and enter keys should be interchangeable
3. Not being able to get a GL on various selected account numbers at one time. Currently they have to be within a range or one specific account.
4. No major conferences to go to so you can network with other who use Skyline.
5. Would rather it be more keyboard driven with shortcuts.
6. Would like to see improvements to the budgeting area regarding the write backs. Maybe this was updated in the new version. I haven't checked it out yet.
7. Being notified when an update is available via an email.

July 2019

Jackie from Loughlin Management

Company Size: 11-50 employees


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

July 2019

Skyline Property Management Software

Overall, we have had success with Skyline. It is relatively easy to use, but I see so much potential for improvement especially within the Enhanced Budget Module, but this has not been a priority for the company. By making these enhancements, it make them a much better competitor to other rivals such as Yardi, MRI and others that we have looked into.

Pros

It is relatively easy to use with little training required.

Cons

I only wish their online help and tutorials were a better written and included pictures. Sometimes they are hard to follow when reading or are missing steps, but if they had screen shots of steps, it would be more helpful. I also wish they invested more in their budget tool. It does integrate the current tenant rents, but does not allow for the ability to budget for rents that are expiring. The only option is to add speculative information directly into the tenants billing screen and then remember to remove it if it is not approved. The only other draw back is the lack of ability to use the annual CAM reconciliation of expenses. The calculations would be set up in excel and then incorporated into Skyline. It would be more helpful to set up within Skyline on a tenant level basis so that all information is housed within Skyline.

July 2019

Michele from Union Real Estate Company

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2019

Skyline Software Review

Over the past 27 years we have had a positive experience with Skyline. Although changes take time, Skyline representatives have been responsive to our needs and requests. Support tickets are generally answered within a reasonable time frame and support staff is knowledgeable.

Pros

Our company has been using Skyline for 27 years. This software has made major strides in keeping up with the industry. Recent redesign of our escalation spreadsheets has greatly benefited our company by streamlining the billing process and improving how recoveries are billed back to our commercial tenants. The F9 feature has enhanced our reporting and financial statement presentation for monthly operations, as well as, for tax reporting purposes. We are working towards implementing the Facility Maintenance Module to assist with and improve the tracking of our current maintenance calls.

Cons

Our hopes for the future would be for Skyline to implement an Online Residential Application Portal which allows digital signing and an integrated screening process for quick background/credit checks and the ability to track communications by tenant.

July 2019

Pam from University Research Park

Company Size: 2-10 employees


Ease-of-use

5.0

Functionality

5.0

July 2019

Skyline Software Review

Pros

The software does a very good job of incorporating the specialized accounting and reporting requirements for the real estate owner/property management industry. The software anticipated what is needed for our industry. The property management, accounts payable and general ledger functions within the software are straightforward and thorough and has good accounting control features. We need, utilize and like the portfolio consolidation feature of the software as well.

Cons

Not being able to get historical rent rolls (as of a certain date). If the software somehow generated a vacancy value that would allow the user to understand gross potential rent versus actual. Also, would like it to be easier to get/write custom reposts.