TenantCloud Software

4.01 / 5 (56)

About TenantCloud


TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality.

TenantCloud provides a dashboard that allows users to add new transactions, tenants, properties, work requests, messages or applications. This screen also shows total occupancy, lease expirations, recent property listing, payments and outstanding rent payments. Users can also view properties in a list form, with images and financial information for income, expenses, net cash flow and outstanding balances.

TenantCloud enables users to view rental applications, which shows contact information and status of each rent amount. Property managers can also directly message tenants to address questions. Support is provided through an online portal to all its users. The solution is priced on a per month subscription basis for a specific number of users.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

56 Reviews of TenantCloud

Average User Ratings

Overall

4.01 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(30)

4 stars

(8)

3 stars

(10)

2 stars

(4)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 56 reviews

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May 2018

Molida from Kchao & Kchao Holdings LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Best inexpensive cloud property management system out there!

Pros

I did extensive researching trying to find an affordable property management system that was cloud based and stumbled upon this one. I had signed up for the free version and loved the functionality of it all. Easy to navigate and look up by property or tenant. Love how you're able to implement a copy/scan of the actual lease agreement and save it. Everything is very simple and just the basics, like maintenance, tenant info, property info and ability to add pictures of the property as well, to reports, etc. Since then I had decided to upgrade to their 100 -150 property plan. The recent upgrades have made it worth my money.

Cons

When logging in a particular property's rent payment (and lets say i needed to log multiple payments for this property for different months that were behind) and after I click on save, it brings me back to the list of all the properties instead of back to the same property's accounting page to which I had just recorded a payment. Makes it a little difficult to log multiple payments for one property since I like to be able to view which months are behind and how much and have to ability to log payments accordingly.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Perfect for Small Landlords!

It saved me a ton of time.

Pros

I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons

Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Response from TenantCloud of TenantCloud

Replied October 2018

Thank you for a great feedback! We really appreciate your kind words.

July 2018

Socrates from Panos Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

It's free and works great. Great for managing a handful of properties.

This is a great property management software if you've never tried one before. We use this to manage just under 50 units right now and it's been a blessing.

Pros

Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

Cons

Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

August 2017

Chris from Six Rock Properties LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Intuitive User Interface and Great Functionality

Organization

Pros

You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing <200 units.

Cons

Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.

Response from TenantCloud of TenantCloud

Replied October 2018

Thank you for the great feedback! We do our best to make your user experience as easy as possible.

April 2017

Molida from Kchao & Kchao Holdings LLC

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2017

Best Free Property Management Software Online

Pros

I like how this software is free -up to 75 units at least- and that it's web-based so I am able to access it anywhere. I also like how easy it is to use and navigate. It provides landlords with up to 75 units for free, Easy-to-use Accounting, Marketing Website, Unlimited Tenants, Online Communication, Cloud Storage, Customizable Income/Expense Reports, Maintenance Staff Management, Online Rental Applications, Free Rental Payments, Online Maintenance Requests, and Automated ACH Payments from Tenants.

Cons

It does not provide a simple income and expense report, instead, it has a rent roll report that provides information for each unit individually, which is way too long of a report to print out.

May 2017

Salah from UNDP

Company Size: 1 employee


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Best cloud website

Pros

I have been using TenantCloud more than a year now and during this time they have changed a lot, they have updated the site to be one of the best and easy online websites to use for your real estate work. it makes you followup all payment, contracts and more.
for me its one of the best cloud application that I used during the past years and I think they would be better during the time as they keep updating the website.

Cons

I dont think i have that much to say but for me maybe they need to update the design of the receipt payment.

September 2018

Chrstopher from Stone Capital Corp

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Stressful... constantly opening support tickets with problems, no fast phone support

The software has been overly stressful and take more of my time to use then I ever thought it would.

Pros

Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)

Cons

I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.

June 2018

Bekah from The Daisy Place

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Best Property Management Program I’ve Found!

We own/manage about 8 luxury apartment rentals and 6 business suites and this program has everything we need to be successful. I am so excited to see where our business goes now that we have the right tools to get us there!

Pros

Really easy to use, quickly learn how to maneuver through it, covers all the bases of what we needed the program to do and much more. It is a program we can and will grow our business with!

Cons

I have no complaints so far. I had looked through, downloaded and called about 20 different programs and nothing was exactly perfect for what we needed. Until I found TenantCloud! Then, it was like finally, the search is over!

October 2016

Rosa from CD Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

We manage our 15 units for free

I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.

Pros

It's free, it has online payments and a great customer support.

Cons

Waiting for criminal report to be integrated.

Response from TenantCloud of TenantCloud

Replied October 2018

We can¿t thank you enough for your great review. Happy landlording!

August 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Thanks for the great product!

Pros

I like everything about this product. Seriously, I'm very impressed with the amazing job TenantCloud did. I manage my rentals by myself and I don't need any help, it's really great.

Cons

I can't think of anything. This product is probably the best tool I have seen on the market.

Response from TenantCloud of TenantCloud

Replied September 2018

Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

June 2017

Raj from HappyHomesEdmonton

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2017

TenantClous is a Great Free tool for new and experienced Landlords alike!

Pros

Tenantcloud is very easy to set up and use. It took me a couple of hours to set up my 5 rental properties. I also like the fact that I can:
Advertise my vacant properties online using the software
Communicate with my tenants through the software
PLUS there are plenty of features in the FREE package that I have not yet explored!

Cons

Although it can handle up to 75 properties in the FREE package, there is only 512MB storage to support that many properties, which can be limiting when you want to upload good quality pictures, lease documents etc for each property. One improvement could be the ability to purchase additional storage at a reasonable price OR the ability to link the pictures and docs from another storage facility.

Response from TenantCloud of TenantCloud

Replied October 2018

Ben, thanks you for using TenantCloud. Our support team will gladly work with you to resolve any issues you have with the system.

October 2017

Richard from RAC Management, LLC

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Small Operation Property Manager with 4 Single Family Homes in Portfolio

TenantCloud is awesome. The two Cons I had are very minor and may have already been fixed since they make updates to existing features and add new features about once a month. I can't be more satisfied with the product.

Pros

- Easy to use
- Ton of features
- All in one system that allows you to connect with tenants, owners, suppliers, and contractors
- Continuously add features to make the product better
- Extremely low cost, would be free for an operation my size expect I signed up for the feature that allows for payment through TenantCloud which only costs $9/month

Cons

- The accounting feature could be more user friendly, currently it isn't very easy to edit anything in the system. Instead you have to delete the item and reenter it.
- The system for potential tenants to submit rental applications was also not the most user friendly

October 2015

Jerry from self-employed rei


Ease-of-use

5 of 5

Functionality

4 of 5

October 2015

8 from 10, I'm happy with it overall

Pros

After 3 years in property management with several previous software vendors I have found Tenantcloud and I could not be happier. It handles everything I need, that’s what I call end to end solution. They have recently released the design and I love it. When I signed up I was a bit confused with their pricing model ( they claimed to be free for 75 rental units) but it is actually free for 75 units with unlimited tenants and personal listing website. Can’t say this is the best solution on the market since I haven’t tried all of them, however, it is just perfect for diy landlords like me.

Cons

Some features are currently under construction but the support team promises to launch them soon.

July 2018

van from IHH

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Tenant Cloud

Pros

Equipment list is handy and can be useful since it stores data about make / model/ when installed / warranty etc... but not easy to work - the list do not have enough identifier data to let you know which equipment is what. You had to open each one to find out what it is . Maintenance Requests are great - to store repairs/installations/maintenance data - information that are critical in making property management decision every day.

Cons

Support may not be great in the sense that TC works at its own pace. Improvements that make users life easier are not implemented on a timely manner. Not much of an accounting system. Had to enter all data manually.

March 2018

sam from Real Estate

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great app and trustworthy

Will be great to connect management in different locations in the US and allow Contractor Service as referral to other Tenant cloud users

Pros

Easy to use, no problems so far. Been using it to manage 3 properties I would recommend it to others

Cons

Money transfer can be faster with use of Zelle type payments. Can list Contractors to other tenant users. Offer more services and discounts.

September 2015

Shimon from SPAL

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2015

Lacks major features, very new product, but quickly developing

This is truly raw product and, in my opinion, not ready for prime time. I discover more and more features I miss which normal user would expect to be there, such as inability to delete user after he added or inability to add another tenant to the lease once you moved person in, inability to mark payments as received if you add tenant in the middle of the lease. And so on and so on. The customer support is very responsive, though. At least somebody listens! It has great potential, but for now it's not very practical product in my opinion. I am not sure how all other reviewers are using it (I do not assume those are fake reviews), but even simple functionality is challenging at this time. I would not recommend this product at the time of writing, but would revisit it a year later if it's still alive.

Response from TenantCloud of TenantCloud

Replied October 2015

Shimon, thanks for your feedback, we really appreciate you taking time to review TenantCloud. Actually, we¿re currently working on a bunch of new features including those you named, and some of them are available now, like the ability to add another tenant to the lease. We¿re also working on how-to videos, so it¿ll be much easier for our users to discover how the system works. All these updates are coming very soon, so hope you¿ll find them helpful and will truly enjoy using TenantCloud. Sincerely, The TenantCloud Team

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Amazing for its price

I use this software for the 3 units I own. It’s perfect for my small portfolio! A great way to limit my costs but still have everything documented and recorded for my records. Couldn’t be happier with my experience.

Pros

Cheap
Does all the basics you need
Perfect for a landlord of a small portfolio!
Easy to use
Beautiful user interface
Great app!
Record management
Reports
Online pay

Cons

Not as powerful or have automated capabilities as other PM software, but totally okay because it’s free or nearly free.

Response from TenantCloud of TenantCloud

Replied October 2018

Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

January 2018

Francine from CF and L Investments

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Great software for the price

Makes my life easier

Pros

Offers almost everything I want. Reports, tracking, payment, etc. Easy to set up, have access to mobile, and offers free owner website

Cons

Wish you could upload your own editable form. The forms are limited to their offering and don't have option to format/customize to need.

Response from TenantCloud of TenantCloud

Replied October 2018

Thank you for the feedback! We¿ll keep working on improvements.

December 2016

Jon from Cirrus Properties, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2016

Free? Awesome!

I am so glad I found TenantCloud.com! It is perfect for the owner/investor. Great job! Support their vendors to ensure this business model works. Thank you!

Pros

Ease of use, great looking, does the jo for the small investor.

Cons

Haven't found any yet!

Response from TenantCloud of TenantCloud

Replied October 2018

Jon, wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

March 2014

Doug from GreaterChicagoInvesting

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

March 2014

We started using EvaProperty.com 3 months ago at our company

We started using EvaProperty.com 3 months ago at our company. Very simple and transparent software overall, but still it's better for a small and medium property holders. However, I can strongly recommend Evaproperty for its accountiong, online rent collection possibilty and free marketing website, btw sign up is free Pros: very useful accounting, personal website with design templates, vendor, maintenance and tenant portals, easy design, no unnecessary expensive "bells and whistles" other softwares have. And the pricing is good. Cons: high custom domain set up fee, no ROI indicator, too many updates.

Response from TenantCloud of TenantCloud

Replied October 2018

Thanks for your review. We really appreciate it.