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Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8About TenantCloud
TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality.
TenantCloud provides a dashboard that allows users to add new transactions, tenants, properties, work requests, messages or applications. This screen also shows total occupancy, lease expirations, recent property listing, payments and outstanding rent payments. Users can also view properties in a list form, with images and financial information for income, expenses, net cash flow and outstanding balances.
TenantCloud enables users to view rental applications, which shows contact information and status...
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2018
Perfect for Small Landlords!
It saved me a ton of time.
Pros
I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.
Cons
Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.
Response from TenantCloud
Replied October 2018
Thank you for a great feedback! We really appreciate your kind words.
July 2020
Ryan from Opt In Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2020
Makes managing tenants a little easier
Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.
Pros
Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.
Cons
There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.
Reasons for Choosing TenantCloud
Value. Price. Simplicity.
Reasons for Switching to TenantCloud
Buildium was overwhelming. I am rather technical but I just wasn't comfortable with it.
Response from TenantCloud
Replied July 2020
We are very grateful for your kind words. Thanks a lot for such a positive feedback.
September 2018
Chrstopher from Stone Capital Corp
Company Size: 2-10 employees
Industry: Commercial Real Estate
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
4.0
September 2018
Stressful... constantly opening support tickets with problems, no fast phone support
The software has been overly stressful and take more of my time to use then I ever thought it would.
Pros
Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)
Cons
I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.
October 2020
Casey from 80 Main Street LLC
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Excellent software for Landlords
I am able to have new tenants log on and get credit reports right away. I have great overall experience with Tenantcloud
Pros
online payments. automatic payments. help center. Applications. credit/background reports.
Cons
not able to have more than 6 bank accounts on one account.. I have to have two different log ins for all 10 properties I manage
November 2019
Kelli from Fairway Properties
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
November 2019
Tenant Cloud is the perfect solution for us!
Great experience, I would recommend they take requests and complaints more serious. As well, when making changes with updates, ensure that they are updates that consumers need or won't affect their current uses.
Pros
The ease of use, and ability to personalize most of the information input into the software.
Cons
The updates that are made regularly often affect items we were using and then they are no longer useful to us.
Reasons for Switching to TenantCloud
Propertyware is to in-depth of software, and requires too many fields for each entry or item you want to include.
Response from TenantCloud
Replied March 2020
Thanks for your great review, we really appreciate that.