TenantCloud Software

Tenant cloud and their customer service is awful!

Pros

Nothing. I can't recommend them at all there site is awful, the verifcation ridiculous and it scared my tenant.

Cons

I was pissed that I had to get verified but I did it only yo have my tenant say he would rather mail a paper check then deal with tenant cloud because they asked for his banking info. Cancelled immediately!

After a few hours of looking around, I was able to get the hang of it, and am in compliance now with managing my properties

Pros

In the state of SC, we have many requirements as to how we maintain our records. This software is inexpensive (especially in the beginning), and has everything I need. Cloud based is also a huge plus!

Cons

I haven't come across any real "cons" yet, but I will say that if you don't reach out to support (I didn't), there will be a bit of a learning curve if you have not worked with property management software before.

Pros

I love to use Tenant Cloud to keep track of all of our tenants. I don't know what I would do without it!

Cons

I wish that Tenant Cloud was a little less expensive, but for what the product does I think it's worth it.

Pros

Equipment list is handy and can be useful since it stores data about make / model/ when installed / warranty etc... but not easy to work - the list do not have enough identifier data to let you know which equipment is what. You had to open each one to find out what it is . Maintenance Requests are great - to store repairs/installations/maintenance data - information that are critical in making property management decision every day.

Cons

Support may not be great in the sense that TC works at its own pace. Improvements that make users life easier are not implemented on a timely manner. Not much of an accounting system. Had to enter all data manually.

Pros

Free software with end-to end solution and If paid for the premium version then Hassels and complications are eradicated from the software by offering more tools.

Cons

As per my advice, I cannot think of other free softwares to recommend which can take place Tenantcloud, but they can still work on add-ins.

Pros

While it is a free product and the features they do offer once you find them are usually easy to find

Cons

All the features are quite limited and they keep moving around things on the interface which makes it harder to find the items that you were looking for.
Its accounting department is not robust at all.

This is a great property management software if you've never tried one before. We use this to manage just under 50 units right now and it's been a blessing.

Pros

Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

Cons

Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

We own/manage about 8 luxury apartment rentals and 6 business suites and this program has everything we need to be successful. I am so excited to see where our business goes now that we have the right tools to get us there!

Pros

Really easy to use, quickly learn how to maneuver through it, covers all the bases of what we needed the program to do and much more. It is a program we can and will grow our business with!

Cons

I have no complaints so far. I had looked through, downloaded and called about 20 different programs and nothing was exactly perfect for what we needed. Until I found TenantCloud! Then, it was like finally, the search is over!

Pros

I did extensive researching trying to find an affordable property management system that was cloud based and stumbled upon this one. I had signed up for the free version and loved the functionality of it all. Easy to navigate and look up by property or tenant. Love how you're able to implement a copy/scan of the actual lease agreement and save it. Everything is very simple and just the basics, like maintenance, tenant info, property info and ability to add pictures of the property as well, to reports, etc. Since then I had decided to upgrade to their 100 -150 property plan. The recent upgrades have made it worth my money.

Cons

When logging in a particular property's rent payment (and lets say i needed to log multiple payments for this property for different months that were behind) and after I click on save, it brings me back to the list of all the properties instead of back to the same property's accounting page to which I had just recorded a payment. Makes it a little difficult to log multiple payments for one property since I like to be able to view which months are behind and how much and have to ability to log payments accordingly.

Improve your customer service. Very bad especially if customers are paying for subscription.

Pros

Good Features include Online lease signing, It doesn't have any other major benefits compared to cozy.

Cons

Worst Customer Service
Not secure at all, they store all our documents in a way it's visible to public , I mean everyone who has internet access
Whatever they advertise it's all bluff, you will know it once you start using it.

Pros

It's a bit clunky but does a pretty good job of keeping track of things. Some features are nice, but can take a while to set up.

Cons

Customer service is HORRIBLE. No phone number, only email, if you ask for them to call you they wont. It's either bots or a service center in India. DO NOT expect them to help you in any way.

Will be great to connect management in different locations in the US and allow Contractor Service as referral to other Tenant cloud users

Pros

Easy to use, no problems so far. Been using it to manage 3 properties I would recommend it to others

Cons

Money transfer can be faster with use of Zelle type payments. Can list Contractors to other tenant users. Offer more services and discounts.

Need easier access to customer service (live people!) and more detailed instructions on how to use.

Pros

Tenant Cloud is a solid product for the money if you are a smaller property management company......

Cons

Learning curve frustrating and videos not detailed enough. No live customer service at the time.....

Okay for the part time manager but nothing more

Pros

It is simple to use for the features that it does have and everything is clearly labeled for what it does

Cons

If you are a real management company and plan on using this as your way of interacting and keeping files on tenants then this software product is not the way to go. It does not offer enough reports and it can only handle dealing with leases and tenants in a very simple fashion. Once you start to have to rely on the program for remembering thing such as how much people paid and when they paid with what it becomes very inadequate.

TenantCloud is awesome. The two Cons I had are very minor and may have already been fixed since they make updates to existing features and add new features about once a month. I can't be more satisfied with the product.

Pros

- Easy to use
- Ton of features
- All in one system that allows you to connect with tenants, owners, suppliers, and contractors
- Continuously add features to make the product better
- Extremely low cost, would be free for an operation my size expect I signed up for the feature that allows for payment through TenantCloud which only costs $9/month

Cons

- The accounting feature could be more user friendly, currently it isn't very easy to edit anything in the system. Instead you have to delete the item and reenter it.
- The system for potential tenants to submit rental applications was also not the most user friendly

Pros

I have been using TenantCloud more than a year now and during this time they have changed a lot, they have updated the site to be one of the best and easy online websites to use for your real estate work. it makes you followup all payment, contracts and more.
for me its one of the best cloud application that I used during the past years and I think they would be better during the time as they keep updating the website.

Cons

I dont think i have that much to say but for me maybe they need to update the design of the receipt payment.

Pros

I like how this software is free -up to 75 units at least- and that it's web-based so I am able to access it anywhere. I also like how easy it is to use and navigate. It provides landlords with up to 75 units for free, Easy-to-use Accounting, Marketing Website, Unlimited Tenants, Online Communication, Cloud Storage, Customizable Income/Expense Reports, Maintenance Staff Management, Online Rental Applications, Free Rental Payments, Online Maintenance Requests, and Automated ACH Payments from Tenants.

Cons

It does not provide a simple income and expense report, instead, it has a rent roll report that provides information for each unit individually, which is way too long of a report to print out.

great for staring out

Pros

Tenant cloud offers maintenance request and accounting and gives the ability to connect your tenants and owners to tenant cloud.

Cons

does not offer enough editing space on the tenants lease and or contact info. Needs more options to split up payments.

First off you cannot get anyone on the phone to talk to you, second, you put information in and it starts freezing if you do get to put the information in along with tenants information it still shows that the property is vacant, would not recommend this software.

Advice to Others

Don't purchase, you can't even speak with someone on the phone to walk you through.

Likes Best

We are a small property management company and we were looking for a solution to manage our 20 units. I found tenantcloud on biggerpockets. At first I wasn't sure, but when I signed into the system well, I was pretty impressed. User friendly and has an option to collect rent online. I'm still getting into the system, coz it's really huge. But I like it.

Likes Least

It would be great to make some tutorial videos. This can help to understand how everything works faster.

Recommendations

Take a notice how the system navigates. Also, social activity is important for us. So take a look what they do outside the software.