About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking.

Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resources, and assign tasks to improve overall visib...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

1,667 Reviews of Smartsheet

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(889)

889

4 stars

(594)

594

3 stars

(126)

126

2 stars

(18)

18

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1667 results

December 2019

User Profile Picture

Melanie from MedPOINT Management

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Versatile and Powerful Tool

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.

Pros

- Ease of Use - No need to involve programmers to create custom solutions - Versatility - customizable sheets and dashboards for different departments and needs - Support - AMAZING user forum, help pages, support department

Cons

Row and cell link limitations - I bump up against the cell link limitations often, although I can work around them by saving my metrics into multiple sheets.

Reasons for Switching to Smartsheet

I used Planview at a previous job (and was a user, not involved in the implementation). As a user, frankly, I despised Planview. It took so much effort to create and manage a project plan! And the constraints we had to work with to allow for standardized corporate level reporting were difficult to work with. Smartsheet is SO much more user friendly and customizable. The new features added in late 2019 make it an even stronger solution. Very happy to have made the switch!

March 2021

Lachlan from Solution Design Group

Company Size: 51-200 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2021

SmartSheet | An extraordinary tool for fast moving businesses

Since beginning to use SmartSheet in 2017, it has been a catalyst in keeping up with an ever changing market and the increase in the use of digital tools and communication channels.

Pros

SmartSheet is a tool setup in such a way the it can be tailored to your organisation and used for multiple functions, by multiple divisions. The speed at which they are improving the platform with new functions and features is beyond amazing. Any small to medium size business trying to improve in project management, ICT management, customer service, task management, resource management, team management (the list goes on) would largely benefit from investing in SmartSheet. The ROI is incredible and the ease of rolling it out through an organisation is simple due to the intuitive UI.

Cons

The only downside I see with SmartSheet is the permission levels. These could be improved with the ability to share sheets in bulk rather than just at a workspace or individual sheet level.

Reasons for Choosing Smartsheet

SmartSheet is so much more cost effective based on the number of features and how well it can be tailored to any company.

December 2020

Patrick from Simerson

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

December 2020

Solid software for quick and easy spreadsheets & Gantt charts

While I prefer Smartsheet for Gantt charts, or quick and simple spreadsheets due to its ease of use, I have been disappointed with all of the other marketed features, and would recommend Google Sheets in general, since it is similarly collaborative, has better options for in-depth formulas, customizing of sheets and automated emailing with query's and G-script, and is free.

Pros

Smartsheet is my preferred software for Gantt charts, and for quick & simple spreadsheets. The formatting features are especially effective, such as easy indenting and quick checkbox options that can be used with formulas. Gantt charts on Smartsheet are quick and intuitive with all the options I would like to have. Dashboards can be a nice way to have an overview with links to different sheets if you have a project with several documents, and are willing to spend the extra time and money to set it up.

Cons

The big Con with Smartsheet is that it lacks the in-depth features of similar spreadsheet software that is also usually freely available. Conditional formatting the way you would like it to work can take a surprisingly long time, as it can take many conditions (often one per column per action) to accomplish what you would think would take a handful. Automatic email sending from sheets sounds great but is still not very fleshed out, and options are pretty limited. Complex formulas usually need to be done in several hidden columns or they can end up taking large paragraphs of hard-to-edit text and numbers due to lack of formula options. This can also make complicated spreadsheets pretty slow. Bugs occur infrequently, but make me prefer to double check important sheets.

April 2021

Aaron from WOODCHUCK USA

Verified Reviewer

Company Size: 11-50 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

April 2021

Good For Value, Limits in Scale

Generally a good experience. Trouble only came when trying to do more advanced data analysis, and workflows.

Pros

Very good with basic project management features. Kanban is great, and you can view data multiple ways (kanban, gantt, table). The workspaces tool is cool, it's a good way to organize reports and data. Reports are great for showing users only the data they need, and keeps them out of source data tables. There is also good cross sheet functions like you would see in excel. Smartsheet is also one of the most widely available tools to be integrated with. Tools like Zapier make it easy to integrate with, and you can also upgrade to a live data connector to visualize your data in a tool like tableau.

Cons

Features can be way behind. They just introduced features like pivot, and group to analyze data. Their internal workflow tools are behind what's commonly available in the marketplace. And if you want to use a separate workflow tool like Zapier, you will pay to use it. Their row limit just went up from 5,000 to 20,000 in a sheet in 2020, which was always a limit of how much we could scale the tool.

Reasons for Choosing Smartsheet

Smartsheet is cost effective, and has better control rules and UI than spreadsheets.

March 2021

Anastazja from Marine Works

Company Size: 11-50 employees

Industry: Maritime

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

my review

I really like usin this software and always suggest to try it to my friends and collegues.

Pros

When I started to use it, I was afraid, that it will be very difficult to learn how to se it. But it turned out that it is very easy to gain goals using this sofware.

Cons

maybe i would like to have more colors for a background of the rows.

Reasons for Choosing Smartsheet

Because it seemed the most easy and the functionality is the widest.