eBoss is a cloud-based recruiting solution designed to assist users throughout the hiring process. Key features include applicant tracking, data management, job posting, candidate search tools and reporting.
eBoss allows users to set up rules to automatically publish job postings on company websites and external job boards. It also offers semantic search capabilities that enable recruiters to use custom search parameters to shortlist candidates based on skills, experience and qualifications. Users can connect with the candidates through calls, text messages, emails and other related sources.
The data import feature allows users to migrate candidate lists and resumes from external sources into the eBoss database. Users also have access to applicant tracking tools to help manage recruiting. The solution provides real-time data to recruiters that helps in creating reports, assessing the candidate pipeline and sourcing talent.
Support is available via phone. Pricing is per month, billed annually.
Mark J from Quad Consultancy
Employees number: 11-50 employees
eBoss was interfaced with our website through an API. At some point, the API changed (eBoss claimed it wasn't them, and our webmasters did the same). To their credit, eBoss did persist in trying to get to the root of their problem while knowing that we were shopping around for alternatives.
Having said that, I will most definitely NOT recommend eBoss to anyone. Apart from the outdated product that they offer, their relationship with our webmaster was non-existent. Other suppliers used to advise them from at least 4 weeks before about any changes/new releases.
But worst of all, when we decided to leave eBoss, they acted very childishly - despite that we had been clients for over 10 years! They made it very difficult for us to export our data (something which we own) and were being very petty about a simple issue of a .csv file (which maps CV documents to database record profiles). I offered numerous times to do it ourselves by they kept ignoring our requests and insisting on charging us.
The situation got so bad that I had to involve our lawyers. After 10+ years of business, this is how we left eBoss!
It was an innovative, cloud-based solution 10 years ago, but it failed to keep up with the times!
The interface is very old fashioned and it is not as user-friendly as other solutions like Workable, Recruiterbox or Hire by Google. It does not interface with the G-Suite, or any social media platforms like LiknedIn and facebook.
Response: eBoss Online Recruitment Solutions, eBoss Recruitment
Date: October 2018
The client had very specific requests for undertaking the export of their data. On completion of the bespoke work, the client then requested us to repeat the process - to different specifications. The reason why the customer was billed for the retrieval of their data was not, as they imply, because we were holding it hostage, but because our development team had been asked to undertake additional days of bespoke work on their behalf - and we sought to cover the costs of this (non-essential) additional work that they had requested.
We are saddened by the way the professional relationship with this client ended after a decade of great successes together. We wish Mark and his team all the best in their future endeavors.
Irina from Great British Nannies
Access through a web browser
They offer a one week trial
Online chat option but only during business hours (no weekends)
Very user unfriendly - interface overly complicated, a lot of unnecessary windows tabs, etc
Illogically build - pieces of information about each contact spread throughout many tabs - 6 or 8 tabs. You can't customize what tabs you want to see and in what order. You can't customize what information you want under each tab. Therefore information that you are used to view will be all over the place - contact details, bio, experience & qualification, CV and your communication & notes - everything is separated under different tab.
GDPR tool is average - if you don't pay additional pounds per month (!), you will have to send each email individually and if you receive a rejection from a contact, you will have to go through every single contacts to find who retrieved permission to keep data.
Support is barely supportive. If you want to understand the system better than you have to pay more for training. Otherwise you will have to figure out a lot for yourself.
Service is poor. Seems that the company has only a few members and they are always busy and disinterested. They don't want to listen to suggestion and try to work with clients. Very rigid and narrow-minded. They openly suggested to choose another CRM if you are unhappy with their ways.
Julian from Julian Dyer & Associates
Employees number: 2-10 employees
Saved search and parsing time
Better user experience
Seems to be an applicant tracking system actually built by recruiters, the interface is well thought out and semantic search really cuts down the admin time.
None come to mind, if anything it would be good to be able to personalise the software a bit more such as change the colours and fonts to suit my company.