Supported Operating System(s):Web browser (OS agnostic)
Halp is a cloud-based information technology (IT) service desk solution that helps small to large enterprises resolve employee queries with an internal ticketing system. The centralized platform comes with a workflow engine, which enables employees to convert direct messages on Slack into trackable tickets and categorize them using customizable forms.
Halp allows administrators to configure system settings, assign tickets to agents and add new admins on the platform. Employees can submit issues via email and add managers' email addresses to tickets for streamlining approval processes. Additionally, customer service agents can receive notifications on ticket updates and utilize the knowledge base to automatically retrieve multiple suggested res...
1 Reviews of Halp
5 / 5 stars
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Randy from ClassPass
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Value for money
Great Product, Great People.
Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.
I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.
They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.
Reasons for Choosing Halp
While I already had Halp before the feature was added, the BetterCloud integration alone is a massive stand out over other products.