Splashtop Remote Support Software

Pros

Support for many platforms and it integrates well with our other tools.

Cons

No way to adjust the quality of the connection. This causes the experience to be very slow when you are using to support people without highspeed connections available.

A bang for your buck remote control suite

Pros

Splashtop is very cheap when compared to competitors with similar features , that is extremely easy to deploy and use, even for non technical people.

Cons

Not as fast as the major players like Teamviewer or logmein and there has been a couple of instances where the service was not available at critical times. Support is a bit hit and miss.

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.

Pros

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

Cons

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Splashtop has been a near perfect solution for our internal support needs. Every workstation in our organization can be accessed to provide support. With multiple locations and remote users it has been one of our best/most valuable support tools.

Pros

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.
Can also create security groups for others accessing remote stations and control/limit access by group.

Cons

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.
System resource usage seems a little excessive during the remote session.

I am able to use remotely and know that I have the support of a friendly and helpful support team

Pros

The software support team was prompt and courteous giving me the information I needed without a major sales pitch. Cut and dry and to the point.

Cons

There is honestly NOTHING I can say that is negative about the program support team as whoever I spoke to was friendly and kind

Provides a secure, managed and fast tool for allowing staff to remotely connect to work machines from any computer.

Pros

We like the management capabilities, the speed of the product and ease of use. Most of all we like that it performs smoothly with live rendering and video where other remote connection tools are jumpy or laggy.

Cons

The multi-monitor functions are clunky. Please develop the ability to break out the two monitors into separate windows so each remote window can be put on a separate monitor on the side you're connecting from. Many staff members at our company are requesting this.

Pros

What I liked most was being able to separate the devices into groups. We are a school district so this made it nice to have our computers divided up into our different locations. It makes it easier to find which device we're trying to help troubleshoot. We also like the it asks the user for permission before allowing remote access. We were also able to set it up to lock the computer once we're done with the remote session. This is particularly useful for staff that allows access, but then walks away to work on other tasks. It's a nice added security feature.

Cons

What I like least about the software is that there is no silent install for Mac Users. We were able to push out the installation via Group Policy for all our Windows users, but Mac users requires time to actually install the file manually. We've encountered issues where many Mac users have delayed support because we have to install the product first.

Pros

Simple interface that is easy for even the novice to navigate. Connects to remote device with little to no issue.

Cons

Its a little expensive if you need to use for commercial purposes compared to some of the other software out there.

Pros

I pair this service with Atera RMM, it is integrated when a machine has Atera installed. lets you remote access a machine without needing to receive a temp password like TeamViewer, this can be set up that way if you would like, however. very clear picture and quick response time with very little input lag which is hard to achieve with a remote service. Splashtop does have a mobile app as well if you have that in your plan.

Cons

can't really think of anything I dislike, gets the job done and does exactly what it says it does. highly recommended if you need to perform remote maintenance often.

Extremely affordable and full function user-ability for anyone.

Pros

Easy to install and setup, unattended access for weekly or monthly maintenance schedules, data file transfer, and customer devices database with option to rename device feature.

Cons

None that I can think of, other than I Wish the SOS was free, as some of my older customers have trouble installing programs to begin with.

Pros

Has the same great functionalities (that I need) as LogMeIn Central, but it's less expensive.
The Android app works very well.

Cons

I would like to have email alerts with Splashtop Remote Support - PLUS.
The UI look could be better, but I'm ready to leave with that as it's less expensive than the other similar products.

Would recommend and I had nothing bad to say about this company besides that they can add more features like their competitors.

Pros

I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.

Cons

The software could be improved and I wish they had an area to add scripts to make remote support easier to do.

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Pros

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Easy remote support

Pros

Easiest to use, and integrates directly with Autotask. Software rarely has any hiccups and provides an excellent interface.

Cons

Don't actually have any issues with the software, other than the fact it can be a little resource heavy. Tend to see 20-40% resource usage by splashtop application during use, otherwise minimal impact.

Pros

Performance is excellent. I can remote to my pc at 1440p resolution and the stream quality on my phone is smooth.

Cons

I can not change the resolution of pc while I'm remoting to it. Sometimes the resolution gets stuck to my phone's despite using the native setting.

Pros

Screen refresh rate is great. File transfer easy to use. Engineers have easy to use desktop application with all the remote computers.

Cons

Copy / past not always working, reconnecting to the client can resolve this issue. Missing a button with CTRL+ESC.

Ability to work with clients remotely and reseller to them so they can use it to remote into their own computers.

Pros

Can set us groups and additional users for a group or groups. Good handling of multi-monitors, very good speed and screen resolution very readable. Lots of option to adjust to different size monitors and handle slower internet connections.

You can access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from. To set up this is easy run the software on the computer you wish to be able to access, and set the software to allow accessing that computer from the Internet.

Pros

The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications

Cons

Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.

Pros

We use Splashtop everyday single day to support our customers, its really easy to use and fast, I like that we can transfer files between computers fast and easy.

Cons

Sometimes we get a hard time trying to connect to the remote computer, but most of the time the issue is the computer.

The price was what made me look at this software.
For the price it is a really good software.
I can connect to my computers remotely and manage without problems.

Pros

Splashtop impressed me because the price is not high, they are always improving and the speed of connection is awesome.
The first time I tried it I played a video on the remote computer and I was able to watch and hear it fine.
It does what its supposed to do, let you remotely connect to a computer in order to manage it.
The price is great.

Cons

This is a very good software but it lacks a lot of the things others (that are way more expensive mind you) have.
Sometimes the software won't update automatically at the remote computer and sometimes computers just won't be reachable anymore.