


Autotask integration



Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Splashtop Remote Support
Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalities. The product is available both in cloud-based and on-premise deployment options.
Splashtop enables agents to connect to systems remotely with the help of a nine-digit session code and downloaded software. The solution also features chat and enables users to print documents on remote devices.
Splashtop is available in two different pricing plans based on the number of features offered. The pricing varies based on the number of computers connected. The vendor offers online support to customers.
Autotask integration
Supported Operating System(s):
Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2020
Jessica from Specialists Property Management
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
I used to Recommend TeamViewer, NOW its all about Splashtop!
I came from using Teamviewer, i will never go back. Splashtop is honestly perfect to use.
Pros
I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.
Cons
It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,
August 2019
Daniel from Lions Den Computers
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Finally, Remote Access with a Smile
I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.
Pros
Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.
Cons
The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.
Reasons for Choosing Splashtop Remote Support
I enquired with many companies, those are just a few that come to mind. The easiest and most useful help was from Splahtop. They gave me a full trial, extended that trial and then helped in the move from LogMeIn to the Splashtop product. All the way through I had regular email communications checking all was going well. Very satisfied customer.
Reasons for Switching to Splashtop Remote Support
LogMeIn while providing a heavyweight piece of software were exorbitantly expensive. Massive price hikes every year. Why did I put up with them for so long? Fear of having a major headache in transitioning all clients to a different product.
May 2018
Dan from dmi Networking
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
May 2018
A good piece of software, although it's bare-bones and a bit slow in comparison with others.
Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.
Pros
Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.
Cons
In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.
September 2020
Sabrina from Meditab
Company Size: 1,001-5,000 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
5.0
Functionality
4.0
September 2020
Can't get easier than this.
Pros
I've loved this software as soon as we started using it. It is easy to find servers you want to remotly connect to... You can save the credentials so the program will automatically open that server for you next time. It is fast and it's super easy to use. Organized and tidy.
Cons
When you make the toolbar on top dissappear it's hard to know how to get it back to close the remote control window!.
July 2019
Dave from Your Computer Guy, Inc
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Replaced LogMeIn Central and Integrates with Datto RMM
Connecting to a Splashtop cleint is very fast. I also like how it gives a pop up when we connect/disconnect
Pros
What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.
Cons
When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.
Reasons for Choosing Splashtop Remote Support
We loved the price of Remote Support vs the price of LogMeIn Rescue.
Reasons for Switching to Splashtop Remote Support
The price swap Datto RMM and Splashtop saves me close to $500 a month.