Remote Work Software

Finding software can be overwhelming. Software Advice has helped hundreds of businesses select the right remote work software to manage remote work efficiently.

Showing 1-20 of 52 products

GoToMeeting FrontRunners 2020

GoToMeeting is video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office and instant-messaging tools. The solution is suitable for businesses of all sizes and can... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Jostle

Jostle is a cloud-based collaboration and social networking solution that helps businesses share news, align teams, invite participants, and recognize contributions. The platform allows employees to discuss topics and share their ideas... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Wrike

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view for... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Forecast FrontRunners 2020

Forecast is a full suite solution that helps professional services organizations finetune operations and finances with the help of intelligent project automation. With a focus on increasing predictability and making projects profitable,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Slack FrontRunners 2020

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Freshchat

Freshchat is a cloud-based live messaging solution that helps sales and customer service teams engage with prospective buyers. The key features of the solution include automated messages, in-app campaigns, automated lead generation... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Flock FrontRunners 2020

Flock is a cloud-based tool that facilitates team communication. It is suitable for businesses of all sizes across a variety of industries and offers video and audio calling, screen sharing, text chat, integration with other business... Read more

Platforms: MacWinLinux
Deployments: Cloud
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monday.com FrontRunners 2020

monday.com, an award-winning project management tool, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage... Read more

Platforms: MacWinLinux
Deployments: Cloud
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KiSSFLOW

KiSSFLOW is a cloud-based forms automation solution offered by OrangeScape Technologies that automate business processes and tracks performance. It is suitable for business of all sizes and industries. KiSSFLOW helps initiate process... Read more

Platforms: MacWinLinux
Deployments: Cloud
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LiveAgent FrontRunners 2020

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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10to8

10to8 is a cloud-based booking solution for small to large businesses in all industries. It provides users with a customized booking website where clients can schedule appointments, pay for events and services and access existing bookings. Clients... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Halp

Halp is a cloud-based information technology (IT) service desk solution that helps small to large enterprises resolve employee queries with an internal ticketing system. The centralized platform comes with a workflow engine, which... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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ReviewStudio

ReviewStudio is an online proofing solution designed to help production studios, advertising agencies, and marketing teams review and approve content, manage feedback, and collaborate on projects. The platform enables organizations... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ISL Online

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows... Read more

Platforms: MacWinLinux
Deployments: Cloud
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LoopUp FrontRunners 2020

LoopUp is a cloud-based video conferencing solution designed to help businesses communicate and collaborate with external and internal stakeholders. The platform includes real-time alerts, which let hosts receive automated notifications... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Taskworld

Taskworld is a project management software designed for companies of all sizes. It offers task management, project planning, collaboration and reporting. The product is available for deployment in the cloud and offers mobile applications... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Process Street FrontRunners 2020

Process Street is a cloud-based business process management (BPM) solution that enables organizations to create checklists and process documents for recurring projects. The solution is used in business functions such as client setup,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Shortlist

Shortlist provides a single, cloud-based platform for organizations of all sizes to source, onboard, manage, review/rate and pay the organization's external workforce, including freelancers and service providers around the world. This... Read more

Platforms: MacWinLinux
Deployments: Cloud
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2020 Remote Work Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Includes:

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Buyers guide

An increasing number of businesses are moving towards the remote workforce model to lower employee costs and improve productivity. Remote work policies engage employees by offering the flexibility they desire as well as reduce office-related operating expenses for businesses. They also help ensure business continuity during periods of disruption caused by crisis situations such as the COVID-19 outbreak.

Despite these advantages, there are some inherent challenges associated with remote working. Data security, employee collaboration, and monitoring top the list. Remote work tools help businesses deal with these challenges. They not only allow employees to collaborate effectively but also help businesses manage operational aspects, such as data security and software deployment.

Here's what we'll cover:

What is remote work software?

Remote work software is a set of tools that helps businesses ensure the smooth execution of remote work. It includes a range of software solutions that enable remote working such as project management (manage projects remotely), file sharing (share documents across teams), and IT management (manage software subscriptions and data security). These tools can be remotely managed by software administrators and accessed by employees from any location.

Remote support in ISL Online

 

Remote support in ISL Online (Source)

Common types of remote work software

They are different types of remote work solutions. We’ve listed the key types in the table below.

Project management Lets users track and manage projects from conception to completion. Users can create tasks, assign them to team members, and track progress using dashboards and Gantt charts.
Collaboration Allows users to communicate with team members via emails, instant messages, chats, and voice and video calls.
Time tracking Records the time spent by employees on assigned tasks. This functionality is particularly helpful for businesses that pay employees or bill clients by the hour.
File sharing Allows users to upload and sync files on cloud storage platforms and share them across teams.
Video conferencing Lets users communicate with team members and clients via online video conferences.
Help desk Helps users manage service requests from employees with the assistance of ticketing and issue tracking functionalities.
IT management Allows IT teams to manage the allocation, setup, and deployment of software and hardware assets. It also helps manage the business-wide deployment of data security tools such as firewalls and antivirus.

What type of buyer are you?

Based on business setup and requirements, there are two types of software buyers:

  • Businesses with need-based remote work policies: Some businesses implement remote work policies due to one-off requirements or unpredicted events such as the COVID-19 outbreak. For such businesses, remaining connected with employees is key, and remote work tools with collaboration, video conferencing, and file sharing capabilities are recommended. These tools allow employers to communicate with their employees and clients as well as share work-related documents securely. They should suffice for the needs of businesses that have to implement remote work policies for a temporary period or every once in a while.
  • Businesses with full-time remote work policies: Businesses that have full-time remote work policies need to invest in more comprehensive tools that not only help employees to remain connected with each other but also monitor productivity. Besides collaboration tools, these businesses should invest in project management (to assign tasks and track hours and deadlines), IT management (to implement data security measures), and help desk management tools (to address tech-related issues).

Benefits of remote work software

There are many benefits of using remote work software. In this section, we’ve highlighted the key benefits to build a strong case for investing in these systems.

  • Efficient task management: Project management functionality of remote work software allows businesses to create tasks, assign them to employees, and track the status in real time. This provides complete visibility on project progress and minimizes miscommunication on tasks or deadlines.
  • Better employee collaboration: Remote work tools allow employees to stay connected with their team members via emails, instant messages, chats, and voice and video calls. Employees can collaborate on project tasks and remotely access required services such as help desk. They can also upload and store all work-related documents in a centralized cloud platform that can be accessed by all authorized team members.
  • Higher data security: Using IT management solutions, businesses can remotely implement data security measures, such as antivirus and software patches, across network systems. This helps detect network vulnerabilities and ensures the security of sensitive business data such as employee records and financial information.

Key considerations when buying remote work software

Following are the key points to consider when investing in a remote work solution:

  • Integration with existing systems: The remote work tools you wish to purchase should integrate well with your existing systems such as accounting or HR management software. Integration functionality will enable the seamless syncing and exchange of business data across applications and save you from the hassle of repeated manual data entry. It’ll also remove interdepartmental data silos so that everyone in your organization has access to the same data.
  • Budget your remote work solutions carefully: Since remote work software constitutes a variety of solutions ranging from project management to network monitoring, you’ll need to be careful when allocating a budget for purchasing these tools. List all the remote work applications you need, calculate the annual total cost of ownership for each, and ensure that the total software expenditure doesn’t exceed your budget.
  • Test the tools for lags: System lags and outages are some of the most common reasons for business downtime. Carefully go through vendor service level agreements (SLAs) and inquire about the percentage of uptime and maintenance downtime. A minimum of 99.9% uptime, which roughly translates into a downtime of 43 minutes per month, is recommended. You can also read user reviews on Software Advice to learn from the experiences of actual buyers.
  • Implement data security solutions: Data security is one of the biggest risks associated with remote working. Invest in a virtual private network (VPN) and data security solutions such as anti-virus and anti-malware. Implement a good data security strategy and allow your IT team access to all remote devices. Also look into browser privacy, password management, and firewall configurations.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.

FrontRunners

Your Guide to Top Remote Work Software, April 2020

Software Advice uses reviews from real software users to highlight the top-rated Remote Work Software products in North America.

Learn how products are chosen

Explore FrontRunners

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Software Advice
“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: