Avochato Software


 

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.

Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.

Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.

 

Avochato - Inbox
 
  • Avochato - Inbox
    Inbox
  • Avochato - Outlook integration
    Outlook integration
  • Avochato - Slack integration
    Slack integration
  • Avochato - Multiple devices
    Multiple devices
  • Avochato - Mobile view
    Mobile view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

28 Reviews of Avochato

Showing 1-20 of 28

 

Start your review of Avochato

Click to start
https://www.softwareadvice.com/reputation-management/avochato-review/

Cheylene from velofix Group of Companies
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great product with even better customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it for proactive marketing to keep customers in our funnel, use it for appointment bookings as well as the website widget.

Pros

Easy to use, intuitive and adds another great touch point with customers

Cons

I wish the website widget was a chat not just SMS. However, it has still helped increase our conversion significantly.

Review Source: Capterra
 

Len from Defy Fitness / ARX
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Connect instantly with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Looking forward to a long relationship and excited about new features rolling out!

Pros

The Avochato customer service is second only to my company’s customer service! Thanks to Avochato! I’m a black belt now! No longer wondering about the quality of engagement from my employees. Real time interaction! Keeping my finger on the pulse of both of my businesses. Amazing!

Cons

None that are not being promptly addressed by the amazing Avochato team!

Review Source: Capterra
 

Alex from Students to Your Door / Sports
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Platform Just Works, and Top Notch Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My business contacts prospects for martial arts schools and we interact with them to schedule a time to visit the school. I searched and looked at several platforms before choosing Avochato. Simply put, Avochato was the only platform that would do exactly what I wanted, which was to give one agent the ability to work multiple text phone lines from one platform.

I have had several questions, and customer support has always responded in a timely manner. In fact, on a couple of occasions he was proactive about reaching out to me with billing questions etc. I feel valuable as a client.

Thanks for helping me help my people!

Pros

The Avochato platform gives me exactly what I need: an ability for one person to manage multiple text message accounts like they were chat boxes. I love that it allows multiple users to view and manage the same account. Also, both customer and tech support have been excellent, very helpful and responsive.

Cons

I don't know how new the platform is, but there are a few bugs. However, if you report them in, they can be addressed in a timely manner.

The desktop platform is far superior to the iOS app but the app works great on the go.

I would love if each user on an account could have a separate set of templates (for example, if Alex is logged in, it would say "this is Alex" and if Kelly is logged in it would say "this is Kelly."

Review Source: Capterra
 

Adam from Excel Association Management

June 2018

June 2018

Super easy to set up and when any issues arise, support is prompt.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very clean interface, everything makes sense organizationally speaking, and most importantly, it integrates right into our CRM software.

Cons

Nothing really. Once in a blue moon there is a deliverability glitch but in the (I think) almost year we've been using it I can only recall 2 times, and I'm the only user.

Review Source: Capterra
 

Magali from MaxCap Properties

June 2018

June 2018

Awesome service and off the charts response!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and more importantly they delivered incredible results!!!! Fabulous technology and great team to work with!

Cons

No cons very very powerful. Nothing to change exceeded expectations and really easy to use. Very happy

Review Source: Capterra
 

Katie from Assist Healthcare Staffing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Love this team and product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to reach all our employees numerous times a day with texts that go out instantly. I can group our employees by specialties and send a text directly to them.

Pros

This is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It's so nice to work with a great team.

Cons

I wish there was a way to clear out the texts in fewer clicks. Maybe a select all to delete the messages.

Review Source: Capterra
 

Ashley from Jane.com
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Our experience with Avochato has been amazing. By far the best Customer Support I have ever had!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is extremely user friendly. I love how it is a text messaging format compared to other companies where it looks like more of an email thread. I also love the emojis available for conversations. It helps to personalize the experience with our customers rather than the conversation feeling more robotic.

Cons

I honestly can't say much about what I like the least. Anything I have needed for better metrics/analytics Avochato has made sure to provide that information for me. They are an amazing company to work with and I am highly satisfied with this partnership this far.

Review Source: Capterra
 

Adam from American Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great experience from sales to implementation and beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved our sales process and customer service processes

Pros

Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy

Cons

I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost

Review Source: Capterra
 

Blake from Twiddy & Company Realtors
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Super easy SMS platform that will drastically helped our customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our market has proven that people are more likely to communicate over SMS now. Avochato gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it.

Pros

Pros: Everything! The platform is very easy and intuitive to use, and new users are able to be onboarded in seconds with little training needed. Broadcasts are very easy to set up and save for use later. My biggest praise for Avochato is their support team and management team. They actually listen to feedback, help very quickly, and build features in their roadmap very quickly. I cannot say enough about Avochato. The simplicity of Avochato has drastically increased our customer experience, communication and agility across our entire company. "We're not just drinking the Kool-Aid, we're eating the Guac!"

Cons

I'd like to see improvements to reporting and analytics. Instead of just showing how many segments have been send/received, more insightful performance statistics would help a lot for measurement purposes.

Review Source: Capterra
 

Rocky from CED San Jose
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Avochato has been a great feature that we now can reliably offer customers to send their order to us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive.

Review Source: Capterra
 

Bryon from The DLH Group

March 2018

March 2018

Intuitive and easy to use. Excellent platform for staying connecting with your customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Overall ease of use. Seamless transfer of existing contacts. Ability to develop custom tags to filter contacts, allowing for targeted campaigns.

Cons

Integration with other applications. Limited industries specific templates for use cases.

Review Source: Capterra
 

Noah from Salesforce

March 2018

March 2018

Love it!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love how it makes it so much easier to connect to clients via text vs email, really makes a personal connection and adds that personal touch. Highly recommend!

Review Source: Capterra
 

Tracy from F2Onsite

March 2018

March 2018

OUTSTANDING customer service and the software has helped us tremendously.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that we can "text" our technicians through this program versus from our phones have saved us so much time.

Cons

Once you text a technician, another corporate employee can "take over" the transmission which takes away from yours. This is something their team is working on and they have work arounds.

Review Source: Capterra
 


March 2018

March 2018

We feel more like a partner than just another customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent, fast, immediate communication and responses from our field employees

Pros

The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release

Review Source: Capterra
 

Joe from Tonkean

March 2018

March 2018

Fun and easy to use texting solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A better connection to our customers and to future potential customers.

Pros

It's truly easy to use. The team has used Avachato to gain a new level of access to our current customer base and has also helped us reach new customers!

Review Source: Capterra
 

Mariah from BHHS

January 2018

January 2018

Great product that helps our customers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to text our clients is big. We gain more responses from texts than our calls. Being able to set responses when you are unavailable is key. It lets the client know you are not ignoring them, just busy or away. The easy routing is great also as we have different departments to reach.

Cons

We have clients that like to send pictures and sometime the picture looks funny or doesn't go through.

Review Source: Capterra

  Response: Avochato, Avochato

Date: January 2018

January 2018

 

Thank you for your feedback, Mariah! We're glad Berkshire Hathaway HomeServices is getting great value from Avochato. We hadn't seen a support request regarding image sending, but we'd love to help resolve this. Please get in touch with us at support@avochato.com and we'll investigate it for you. Looking forward to continuing to work together!

 

Mike from FLIP
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Super easy to use & very efficient way to communicate with customers/ staff !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

saves time

Pros

It has a nice portal, fun to use, has emoticons, gives us a new way to reach our clients and staff, will save lots of time waiting for email responses

Cons

gifs are not supported yet, does not have database/ form built in (though you can integrate with a lot)

Review Source: Capterra
 

Calvin from Smalls

November 2017

November 2017

Great team with cool product that still has some kinks to work out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to reach large audiences and communicate with them via text - a far more personal medium than email. The team has also been incredibly helpful and great to work with!

Cons

We mostly use Avochato for broadcasts (text message blasts) alerting our customers of upcoming and shipped orders. We use CSVs to upload customer lists, and for reasons unclear to me there are always some contacts that get their names uploaded incorrectly, forcing us to manually go over the whole list every time despite uploading a name

Review Source: Capterra
 


November 2017

November 2017

Great product and solid customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a solid product that is as advertised. Interface is easy to navigate and results are clearly effective. The learning curve was fast and customer service when I had a couple of questions was spot on. Highly suggest.

Review Source: Capterra
 

Allie from Max Effect Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

So smooth!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Personal contact with potential clients, easy-to-use, accessible data.

Pros

Customer Service was beyond excellent- I came into this software not knowing much and they talked me through each step! Our clients love the results they're seeing.

Review Source: Capterra