Aloha POS Software

3.44 / 5 (47)

About Aloha POS


Aloha POS is a cloud-based retail solution designed for various types of dining restaurants that include casual dining, quick service, fast casual and fine dining restaurants. Aloha POS can be used on fixed point of sale (POS) terminals, consumer mobile devices and built-for-purpose handheld devices. The solution also supports on-premise services.

Aloha POS can be used to enter orders and payments, improve overall operations and streamline the preparation of food and delivery. The solution's architecture and programming is consistent across sites, so employees can operate the system if they have previously used it at a different site.

Other key features include a barcode scanner, credit card processing, special orders and sales commissions. The system's inventory management capabilities include inventory tracking, automated ordering, inventory reports and purchase orders.

Aloha POS offers support via phone and through an online knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

47 Reviews of Aloha POS

Average User Ratings

Overall

3.44 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(10)

4 stars

(17)

3 stars

(8)

2 stars

(6)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 47 reviews

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December 2017

Nichole from Tavern 101

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2017

Aloha! Hello!

Pros

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

April 2017

Peter from Mad Taco

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

April 2017

It always comes down to service

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

December 2017

Kathy from Revolution rotisserie and bar

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2017

Aloha POS works great

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

Pros

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

May 2017

Vince from All Aboard, Inc.

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

May 2017

Ease of use Software

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

January 2018

Don from Shuckin' Shack Franchising, LLC

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Functionality

3.0

January 2018

POS functionality

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

May 2018

Robert from Jimboys

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2018

Best POS enterprise on market

Have used over 4 different POS enterprises. Aloha and NCR is best service and options no questions asked

Pros

Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

Cons

A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

June 2017

Julia from Rockin Baja Lobster

Company Size: 201-500 employees


Ease-of-use

4.0

Value for money

3.0

Functionality

2.0

June 2017

15+ years experience using Aloha POS

Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.

Pros

Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service

Cons

Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)

June 2017

Raleigh from Fenix

Company Size: 11-50 employees


Ease-of-use

3.0

Functionality

3.0

June 2017

Aloha POS

Pros

Aloha is amazing if you know how to work it.... You can run everything through it, reports, inventory, sales. It tracks what the employees are entering and who is voiding out tickets.

Cons

You have to take a class in order to really understand the full potential Aloha offers. We have used the system for 4 years and i am still having trouble figuring out each function.

July 2018

Thomas from Chefs Crossing Countries

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2018

Dependable product

Pros

We used Aloha in most restaurants I've worked. I have used Aloha in Central America in 4 different locations. Purchased by owners for its ease of use.

Cons

Its older designs are not easily updateable. Support used to be a crapshoot, but now in the super competitive market of specialized POS, I'm sure they have improved their phone professionalism.

September 2018

Jenica from Jenica's Blissful Beauty & Supply

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Customer support

2.0

Functionality

3.0

September 2018

Just ok.

The system could have changed since I used it but I didn’t exactly love it where I am primary English.

Pros

It had a lot of different features. Many options for different reports(ie tax and sales) and customer information.

Cons

Once I learned the system it was easy but there was so many steps to get from point A to point B sometimes. Also I used this software at an old workplace and it was all in French. Although it had an English option not everything translated and some of the things that did simply didn’t make sense.

March 2017

Richard from Lancaster Brewing Company

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2017

Aloha POS

Pros

I like the ease of use. Even a brand new employee of a company can jump right in and use this intuitive software. Also you can use it as an in house system or could based.

Cons

Setting up in house can be more confusing if a restaraunt or store is doing it themselves. Takes a little bit of tech knowledge to setup.

June 2017

Tina from Rockin Baja Lobster

Company Size: 51-200 employees


Ease-of-use

5.0

Customer support