Upserve Software

4.39 / 5 (264) FrontRunners

Our advisors have recommended this product 41 times in the last 30 days

About Upserve

Upserve is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, online ordering, contactless payments, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve additionally offers a restaurant-grade table-side POS.

Upserve POS (formerly Breadcrumb) allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access le...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

264 Reviews of Upserve

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(163)

163

4 stars

(70)

70

3 stars

(15)

15

2 stars

(3)

3

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 264 results

August 2019

Kolby from The Malted Barley

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Reasons for Choosing Upserve

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.

Reasons for Switching to Upserve

The system was incredibly unreliable, uncustomizable and just generally terrible.

April 2020

Blake from Jack Brown’s Beer and Burger Joint

Company Size: 201-500 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Pros

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Reasons for Choosing Upserve

Based on reviews of current/former customers, and transparency of the company.

Reasons for Switching to Upserve

LAVU IS ABSOLUTE GARBAGE.

October 2020

Iannis from Izziban Sushi & BBQ

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2020

Worst POS I've Ever Known

It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.

Pros

The appearance is modern-looking and the handhelds are meant to help service.

Cons

Where do I start? -Tickets double print -Some tickets don't print at all/delay in printing -Connectivity Issues -Credit Card Processor stops working -Some tables don't appear on the screen -Switches between wifi connections that are not protected on its own -Handhelds are not screen protected/too fragile -Random charges appear on the screen for no reason -Item slection/organization is not efficient -bug issues -software malfuntions

Reasons for Choosing Upserve

Cost Effectiveness

Reasons for Switching to Upserve

Because Aloha was not working fast enough to match our traffic for the restaurant.

Response from Upserve

Replied October 2020

Hi Iannis, We apologize that you have had a less than satisfactory experience with Upserve. Our team is currently working with Ji and Hong to replace your mobile devices with stationary ones at no additional cost. We appreciate the feedback and are working together to resolve the main issue.

October 2020

Bill from Smith Tower Observatory

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Use Upserve

It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business

Pros

I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.

Cons

Would like to see two way syncing between the Inventory and POS

Reasons for Choosing Upserve

Price and functionality.

Reasons for Switching to Upserve

Functionality was better with Upserve... and in the end Customer Service was WAY better

September 2019

mike from bangers & lace

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Upserve POS Review

Pros

Intuitive and user friendly design that is reliable.

Cons

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

Reasons for Switching to Upserve

We needed a less dated software that was more user friendly.