CAKE POS Software


 

CAKE is a cloud-based point of sale (POS) solution for restaurants. Primary features include payment acceptance, guest and waitlist manager, online ordering, gift cards and tableside ordering.

It allows users to track real-time sales at different locations, wages, hours and overtime. The reporting module allows owners and managers to drill down into sales reports to find sales by week, day or hour. Payroll reporting helps users calculate wages and overtime and sales can even be compared to labor costs each hour.

Peak hours tracking and customer tracking are also available on-demand in real time. It offers an offline mode that allows users to manage restaurants and accept payments when internet connection is down. It offers integration with PayPal, Xero, Orca, 7Shifts, Quickbooks and Avero.

It supports Windows, Mac and Linux operating systems. It can also be accessed by smartphones and tables. Support is offered via email and over the phone.

 

CAKE POS - Guest List Management
 
  • CAKE POS - Guest List Management
    Guest List Management
  • CAKE POS - Online Ordering
    Online Ordering
  • CAKE POS - Reporting
    Reporting
  • CAKE POS - Sales Tracking
    Sales Tracking
  • CAKE POS - Table Management
    Table Management
  • CAKE POS - Waitlist Manager
    Waitlist Manager
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

215 Reviews of CAKE POS

 

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Software Advice Reviews (6)
More Reviews (209)

Showing 1-6 of 6

caryn from Self employed
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Customer Support POOR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

shop around

Pros

We went from handwritten, old school ticketing. So this was refreshing and beneficial for many reporting reasons.

Cons

Too many to list. But here are a few:
Customer service call center. Awful Hold times, and often they must submit to their "team" in order to resolve whatever issue you may have. But don't follow up with you quickly or at all. So you don't get resolution sometimes when you call. Features need to be updated. This system would probably benefit quick serve business, not so much for a full service restaurant. Especially the bar area.

Review Source
 
 

Darrell from Creamery Crossing
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Do Not Consider this Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer Service staff is friendly, but, they do not follow up, they like to debate, management is horrible - Again full of promises - No follow up -
Please look elsewhere for your POS needs.

Pros

Easy to add or remove items from the server screens. large screens, large buttons to use to enter items.

Cons

There are numerous: Time reporting is horrible, they put out new versions and take away others that we used. They promise they will fix things and they do not. Customer support is horrible as they rarely call you back or follow up. Do not ever give them your credit card number as they will use it without warning and take money out of your account. Touch screens rarely work correctly. Many options that should be available are not, such as easy check splitting or putting checks back together, they have a horrible guest loyalty. Servers cannot see just their tips, gift cards are very difficult to track, font size for the customer is hard to read, cash drawers are something you could buy from a toy store with better quality and the list goes on.

Review Source
 
 

Adam from Fern
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Not good for full service restaurants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use. Super easy to change the floor plan and menu items on the fly. It's perfect for say, a coffee shop or local bakery.

Cons

So many. There isn't a split item button. The internet on it goes down constantly during service. You can't move seat numbers. No modifying after sent. Sometimes things change themselves, my logo switched one day on my receipts.

Review Source
 
 

Jill from Jay and Jay, LLC
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Review of CAKE POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Company has been very supportive

Pros

Good customer service, clear layout screens, set up and training very productive, good back office reports

Cons

employees may clock out with open tickets, voids and deletions seem to be repetitive, would like better hourly sales reports

 
 

Ian from Fabrocinis
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Cake review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like its look. Very clean. Easy to program and make on the fly changes to. You can even make changes using your cell phone which is cool.

Cons

Kinda slow when typing in certain commands on the keyboard. Would like it to be updated more frequently.

 
 

Michelle from Fairmount Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Life is so much easier with Cake.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customers are very impressed by the system.

Pros

The way it speeds up orders which means more customers in a lot shorter period of time. While I'm cashing the customer out the kitchen already has their ticket.

Cons

Love the system. I honestly do not have anything negative about it. There are no cons. When calling for customer support, my call is answered right away. They are quick to explain any questions I have.

 
 
 
Showing 1-20 of 209

jeff from the big blue cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

cake review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the order menu is very easy to use and learn quickly. the drop down menus are easy to understand. the shortcuts help a lot. new users are still able to use the system while they learn the best and most efficient ways to place orders.

Cons

would be nice to have some more control from my office, but many of the issues have been addressed and added over the last 3 years. also would be nice to change how things are printed to the kitchen, especially the order of things

Review Source: Capterra
 

David from Iron Lantern Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Cake is a piece of cake

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very helpful with suggestions that might help others like printing by seating. custom items

Pros

Ease of use even for those who are not computer literate

Cons

Maybe a little more time going through the function in the beginning if you had never used another pos system I think you may be confused with the trainers speed of instruction.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: October 2018

October 2018

 

David, thanks so much! We designed CAKE to be user friendly, and love to hear that you've found it so. Also we appreciate your feedback on training, we will pass this info back to our training team so that they can keep this in mind for future trainings.

 

Luciano from Rodolfos Cucina Italiana
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Which POS to buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the four years that we have been using Cake I rarely have to call to correct an issue. I can usually can correct it my self by watching the FAQ or by calling support.

Pros

This is a very affordable POS system to buy or lease. Easy to use and the support is there 24/7.

Cons

Not able to close cash by remote but have been told it's coming soon as an update.

Review Source: Capterra
 

Timothy from Fisherman's Market and Grill
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Cake is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and update. Cake is very Flexible for our restaurant use.

Cons

The only thing I would like to see is a Tip line and a Signature line on 3rd Party Payments

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: October 2018

October 2018

 

Timothy, we think you're awesome too! So happy to hear that you've been finding CAKE easy to use and flexible for your needs. Also we hear you loud and clear on tips for 3rd party payments. Our product team is actively working on this and hope to release this in the next few months.

 

Hamid from Thai Spices
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Restaurant Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The overall experience has been good so far. 85% of the time the customer service has been able to resolve our issues right away with few occasions when they needed more time to consult their technical team asking their engineers to review the issue to get back to us.

Pros

24/7 customer service is the best option enabling us to call and receive customer support at any time. We have contacted support line many times and the longest we have waited, so far, has bee 3 minutes. We have not used any other software in the past to compare it with, but it has been useful and reliable so far.

Cons

Though customer service is available 24 / 7 and they are courteous, the software seems to be limited and their process does not allow their engineers to add some of the required features necessary/important to the individual businesses. They require multiple business requests before they look into adding some features.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: October 2018

October 2018

 

Hi Hamid, thanks for your review! We pride ourselves on our 24/7 customer support and are glad to hear you have found it useful. We understand that there are always features and ways that we can improve, so we do appreciate the feedback that you have been providing and seriously take all customer feedback into account as we plan for new feature updates. Thank you for your patience and we appreciate your business.

 

Prajwal from Razzo’s pizza & salads
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The pros is very easy to operate... and I like the color it has , only one.. not like other pros.

Pros

It’s very easy to operate. It has a lots of function...

Cons

I don’t have anything to dislike about the software...

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: October 2018

October 2018

 

Thanks for your kind review, Prajwal! We design our CAKE Point of Sale system with ease of use and functionality in mind, and are so glad to hear that it's working for you!

 

Sue Ann from Cookie Jar Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Cake Software changed my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall, CAKE has been a huge asset to my business and I would switch to them again in a heartbeat

Pros

We switched from another POS system to cake and the difference is unreal. I saved enough money through processing alone in the first year to pay for the entire system.

The ease of use and customer service are top notch. Each time I have a problem come up, the CAKE operators have been more than helpful and program it specific to my needs

Cons

Somethings like combining tables and changing to togo orders are still under works

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: October 2018

October 2018

 

Wow, thanks so much Sue Ann! We strive to be a cost effective and easy to use solution for restaurants, and we're glad that you agree! Thanks so much for being a loyal customer and a piece of CAKE.

 

Kristin from Black north inn
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Black north inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to update
Easy to navigate
Great support team
Overall great staff from cake company

Cons

Not being able to Track sales based on entry
Not being able to run a gift certificate purchase on an existing check
Not being able to apply a coupon and then printing check

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: October 2018

October 2018

 

Thanks, Kristin, for your review. Sounds like CAKE makes it easy for you, we love hearing that! Also thank you for your feedback on things to improve, I will pass this on to the product team.

 

Ryan from Purrfect Cafe and Gallery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Purrfect Cafe And Gallery

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been amazing, the people that have helped have been super. Thanks

Pros

I feel that the ease of use is the best part of this software. I also love the ability to add on the fly. All of the reports are amazing too.

Cons

Chip reader is not functioning. Also a way to book spots online and pay online would be nice.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: October 2018

October 2018

 

Hi Ryan, thanks so much for your review! Ease of use is what we strive for, love hearing that CAKE is working for you. Good news on the chip reader, EMV functionality is coming in the next month or two so stay tuned!

 

John from Reeedley College
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Tiger Cafe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Positive experience easily change menu items and track all sales precisely.

Pros

The data it allows me to capture if I desire to

Cons

Integration with other systems, such as gift card and ne card systems

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: September 2018

September 2018

 

Hi John, thanks so much for your review! Love hearing that using CAKE to track sales data is making an impact in your business. Also thanks for sharing the feedback about system integrations, I'll be sure to pass that info along to our Product Team.

 

Kelly from The Sushi Shack
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Save time, money, and no mistakes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cake has made starting my small restaurant of 1 employee, my husband and myself easy to maintain. We do not have to worry about reading handwriting, lost tickets, and so many other things that can go wrong with human errors.

The main reason I chose the Cake system is because of the built in online ordering system. I do not have to pay a 3rd party for this feature, it has been flawless and a very important part of our business.

The record keeping and report system saves so much time, the system sends reports to my accountant daily and monthly I just set it up and forget it.

Time sheets, sales tax reports, so much more I could write a book. Overall the Cake system has been wonderful for us we just hit our one year make of opening this restaurant and we keep growing.

Pros

The POS register is easy to use my husband is not in the 21st century when is comes to technology, he is the only person that runs the register and inputs orders.

Cons

Nothing I can think of right now, there are a couple little features I would like but they are more for convenience for my restaurant.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: September 2018

September 2018

 

Hi Kelly, thanks for your kind review! We love being a part of our customer's success stories. Cheers to your first year and continuing to grow with CAKE!

 

Barbara from Homeplate Cafe LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

3 year user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The kitchen printer relieved stress for our cooks. It was easy to keep a tab.

Cons

It took 3 years before we could block certain catagories from printing on our end of day closing receipt. We would have saved a ton in paper costs over these last 3 years if we could have chosen sooner what we wanted to print out.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: September 2018

September 2018

 

Thank you, Barbara, for being a CAKE customer! We appreciate your review and your business. We do apologize for your wait on editing closing receipts, we hope that recent this update has been helpful for you and your business.

 

Darrell from Advanced Hospitalites
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Poor Customer Support and Upgrades

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very poor in general. They say they are all about customer service and this could not be further from the truth especially with upper levels of management. The engineering and customer service communications is horrible.
I do think the software is good for the money, but, they are very slow in doing any upgrades if they do them at all. Dont bother putting in upgrade requests as they fall on deaf ears and if you inquire about them, they will have no response or answer.

Pros

Easy to use for the most part. Screens easy to read.

Cons

Check Splitting is very difficult and involves many steps. Daily Management Reports are not user friendly.
Senior Management Customer Support is horrible. They call them "Customer Success Managers" which is clearly the wrong title. They are horrible at communicating among all customer support. Guest checks are very difficult to read along with credit card slips for the customers. Fonts are very small. Cash drawers are cheap. They do not offer any loyalty programs through their system and only punch card type of discounts. Very old technology.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: September 2018

September 2018

 

Thank you, Darrell, for your feedback. We are sorry to hear that you have not been pleased with our customer support. We are always here to assist you and answer any questions, 24/7, so please contact us if there's anything we can do to help. Also, check splitting, among many other updates are coming out in the next couple of months!

 

Phillip from Maranatha High School
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

High School Food Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reporting, Quick POS processing, next day settlements

Cons

Close out time to get funds next day is tight for our operations

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: September 2018

September 2018

 

Thank you, Phillip, for your review! We're happy to hear that reporting and next day settlements have been helpful in running high school food services. We appreciate you letting us know about the funding deadline, and I will pass this on to our Product Team in case there is any way we can possibly extend this in the future.

 

Doug from Kenai River Brewing Company
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Cake POS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of set-up/use. Great customer support. Easy credit card processing.

Cons

They need to add a feature to create customer tabs - swipe their credit card and retain the information until the sale is closed.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: September 2018

September 2018

 

Hi Doug, thanks so much for your 5 star review! We love hearing that set up, support, and payments have been smooth sailing for you. Also, you'll be pleased to hear that we recently released swipe to open customer tabs, you can learn more here: https://university.cake.net/s/article/What-New-in-6-26

 

Donna from Wicked Wilderness
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use of system, customer support very helpful

Cons

limited communication regarding updates.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: August 2018

August 2018

 

Thank you for your review, Donna! We are happy to hear that you are finding the CAKE Point of Sale system easy to use and with great customer support. We appreciate hearing your feedback about update communication. We currently send update notifications on the POS and via email, so please let us know if you are not receiving them or how we could improve our communication around updates.

 

Glendon from Richland Railroad Diner LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

New Restaurant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has great reporting features along with the ability to monitor activity offsite.

Pros

This software is designed for the restaurant industry. It is plug and play, utilization with no problems at all.

Cons

Our experience with the software has just been great.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: August 2018

August 2018

 

Thank you so much, Glendon! We designed our CAKE Point of Sale solution just for restaurants, and love hearing from happy customers like yourself that have found it helpful to your business.

 

Nikolas from Coney Island Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Cake review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and to program.

Cons

That Cake doesn’t have a real loyalty program that works off the same system.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: August 2018

August 2018

 

Thank you, Nikolas! We are so happy to hear you have found your CAKE Point of Sale simple and easy to use. We appreciate your feedback regarding a loyalty program, we will pass this information on to our Product Team.

 

Sonja from Ramona Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Renewal of the contract

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Cake POS system is showing me in detail the sales of each item in an easy format. I am very impressed on having this as an owner.

Pros

Its made for restaurants and has a diverse application for what I need to make my business efficient.

Cons

There is more applications I can use and my time is limited for implementing them. I would like to have online support to go through these applications.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: August 2018

August 2018

 

Thank you, Sonja, for your kind review! If you ever have any questions about various applications or integrations with your CAKE Point of Sale, you can contact support any time at (650) 215-7777.

 

Wendy from Top Prize Dog Restaurants, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Cake POS and Portal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cake is very user friendly and the POS translates well with the portal.

Cons

The cost of each item is a bit higher than we had budgeted for.

Review Source: Capterra

  Response: CAKE from Sysco, CAKE a Sysco company

Date: August 2018

August 2018

 

Thanks Wendy! We do our best to provide a simple, easy to use experience, and love hearing that it's been a piece of CAKE for you. We understand that everyone's budget is different, and strive to provide competitive pricing and payment options for all of our customers.