About ConnectPOS

ConnectPOS is a cloud-based point of sale (POS) solution for Magento that allows retailers to manage orders and accept payments at online as well as in physical stores.

ConnectPOS syncs data between online and physical stores in real time. Users can also check stock availability by product name, product ID, SKU and barcode. Additionally, the solution allows stores to collect partial payments from customers at the time of purchase and pay the remaining amount later through a variety of payment methods.

Users can generate consolidated reports for their online and offline stores that can be downloaded to analyze business performance. The dashboard provides various business metrics that can be filtered to extract reports. Other features include customer p...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

1 Reviews of ConnectPOS

Overall rating

4.00 / 5 stars

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December 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Great Customer Service UX is cumbersome

Mixed. I really like the customer support and their willingness to work with you and find solutions to the issues you face, on the other hand the support requires them to fix things on your end and not theirs which if you have a long line of customers in front of you makes it very difficult to troubleshoot. In addition large catalogs have very specific settings that need to be set in order for it to function.

Pros

THey offer 24/7 customer service with a hotline and a whatsapp group for immediate assistance. In addition, the team is very willing to work with you on customizations if you need and find solutions so your onboarding is a success.

Cons

The interface is broken up to different domains, it's not always easy to find the settings you are looking for and it seems that sometimes settings revert back from what you set them to.