Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
3.5 / 5
Customer Support
3.5 / 5
Functionality
3.5 / 5
Pros
"I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use. "
"I used the desktop version for 12 years and the cloud version for 3 years. Desktop: I loved the reports Cloud: I loved the text appointment reminders "
"I like That it is keeping up with the times! The intervention of customized apps, marketing... its a one stop shop for us. "
Cons
"Missing features are apparent in any software. However we try and keep up on the latest. We really need some security features to be widened."
"Reports can be hard to navigate, they can be streamlined for better ease of use"
"Miss the turn away list, and some workarounds for online booking. "
Envision Salon & Spa Reviews
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September 2020
Rose from Salon Herdis
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2020
Evolution!!!
I love Envision and love that it has all the reports we need to grow our business and team. I have recommended it to many salons
Pros
I like That it is keeping up with the times! The intervention of customized apps, marketing... its a one stop shop for us.
Cons
Miss the turn away list, and some workarounds for online booking.
Reasons for Choosing Envision Salon & Spa
I liked the support being in Orlando.
Reasons for Switching to Envision Salon & Spa
We switched from Milano to envision installed version the conversation from installed to cloud was easy. Milano not so much but it ended up fine.
September 2020
Heidi from Yacht Club Salon
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
Good Software but needs some upgrades!
Customer service is excellent! They are easy to contact and really work hard to solve my issues right away and with a "smile"! They make the process as easy as is possible!
Pros
We had used the Desktop version of Envision cloud for close to 15 years and recently made the switch to the cloud version. Things I like: Closely resembles the desktop version so training was simply, Ease of booking appointments, online booking options, automatic confirmation/cancellation of appointments from guest side, Summit Salon reports and easy payroll reports.
Cons
It was very time consuming to set up the automated marketing, reminders etc. When an appointment is booked in person a confirmation email is NOT sent to the guest. ( Shouldn't this be a given with any cloud based appointment software?) Reports regarding online booking stats needs to be greatly improved (For unbooked appointments-Give more information on what services were being requested, what service provider, and at what time so the salon can adjust accordingly) Better long term automated email marketing is desperately needed as well as more emails per month without needing an additional subscription. Register drawer reports are confusing and it is too easy to have accidental multiple drawers open.
Reasons for Choosing Envision Salon & Spa
It was an easier conversion from the desktop version than going with a new company.
March 2020
katrina from katrinatique
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2020
FALSE ADVERTISING
terrible. Been with them for DECADES and switched to envision go and it's been a mess.
Pros
the WORST program we have ever come across. False advertising misled us to many, many things and we were paying for the ultimate package (which by the way states it includes "priority support" but this is not existent. "marketing" is advertised as a feature with the package but they fail to tell you there are limits to text messaging and email. Appointment reminders fail to go out on a weekly basis. Has not been working for 1 month now. List could go on but hope this helps out other businesses - get details of your contract before signing!!
Cons
not exaggerating, almost everything. Not customizable, limited text messages can be sent out, can't choose your time the notifications are sent out either. poor customer service help. poor training. terrible report options.
Reasons for Switching to Envision Salon & Spa
False advertising and told it was better but complete opposite.

Response from Ennoview
Replied March 2020
We are sorry to hear that Envision Cloud was not the right fit for your company. We do everything we can to offer our users a great program with exceptional service. Your subscription did include unlimited phone and email support, plus 3 months of access to our on-boarding team and interactive training courses. Additionally, our Terms of Service outline our email marketing limits and provides details about the included SMS confirmation. We also offer an enhanced SMS service for those who would like to send custom messages on their own schedule. We have thousands of customers using both email and SMS services without interruption. We see that you have cancelled your account, but have asked us to extend your service on multiple occasions. We will continue to fulfill this request as needed.
September 2020
Rhea from Kollage Salon & Boutique
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2020
Envision has everything I need
I switched to Envision from desktop software and their team was great with helping me get everything moved over and setup how I wanted it. I really like having access to the salon's calendar on my phone. It's easy to book appointments for myself and the team. Appointment confirmations are automatically sent thru email and text, so that's helped reduce no-shows. Email marketing is included so we can send out promotions and updates to all of our clients, which was super helpful to update everyone during COVID. New features and updates come out regularly so I always have an up-to-date program! Great experience with Envision :)
Pros
I love having access to the software from home, phone, etc. My staff can book their own appointments from the app, so they don't have to wait up front re-book clients or call the salon when they're out. Marketing and appointment confirmations are included. The daily dashboard gives a quick glance of how the day is going. Support team is always helpful.
Cons
Nothing comes to mind. I've been very happy.
September 2020
Liseli from Tonicity Health & Wellness
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
September 2020
Medical Spa Softwear
As with any software there are things I would like to see change. However Envision has the best customer service around. They are easy to reach & is quick to resolve.
Pros
I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use.
Cons
I would like to see easier email/SMS marketing. Our accounting department was not able to utilize the Quickbooks integration. The medical part of the software needs an overhaul, but for now it is usable.
Reasons for Choosing Envision Salon & Spa
Ease of design.
March 2020
Christy from Java Salon
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
March 2020
User for 12 years & switched
If I paid for their website and their tech support package I was treated well. When I had to lower costs due to a financial hardship I immediately was just a number and realized I was only a dollar sign. The fact that I had been a client for 12 years no longer mattered!
Pros
I used the desktop version for 12 years and the cloud version for 3 years. Desktop: I loved the reports Cloud: I loved the text appointment reminders
Cons
Desktop: Lack of knowledge of the software by tech support Cloud: No IP protection at the lowest priced tier.
Reasons for Choosing Envision Salon & Spa
When I was a client of Envision Software it was because of brand loyalty because they were endorsed by Redken and Summit Salon Business Center.
September 2020
Jeanne from Rejuvenation Salon
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
September 2020
Envision
Not totally thrilled but not totally unhappy
Pros
I like the stats that work with our summit program
Cons
Glitches and to techy hard to get help unless o buy a different level
Reasons for Switching to Envision Salon & Spa
More stats
September 2020
Gregory from Salon GW
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
September 2020
Envision made sense for us
Day to day it is easy to use and teach new staff. From the business side or backend, it can be more difficult
Pros
Integrates well as a Summit Salon for reports and etc
Cons
Reports can be hard to navigate, they can be streamlined for better ease of use
Reasons for Choosing Envision Salon & Spa
Price and recommendation by our summit coach
September 2020
Cari from Summit salon business center
Company Size: 1 employee
Industry: Consumer Services
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
4.0
September 2020
SSBC
Pros
Reporting and goal setting based on SSBC goals
Cons
Customer support especially on installation for new subscribers
Reasons for Choosing Envision Salon & Spa
Summit reporting and goal setting
September 2020
Shiela from stadiumcuts.com
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
First Impressions
Explanation of program was good. Easy to set up, support helpful
Pros
The fact that the program is in the cloud is great. We can all access the program remotely.
Cons
Payroll function not as complete as needed
September 2020
Michelle from Fringe, A Boutique Salon
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2020
Perfect for our needs
We couldnt run our business without Envision!
Pros
We utilize this software for our Salon Company. The streamlining of the POS, calendar and reports is fabulous. Customer service has really stepped up their game and they also listen to the clients needs via a separate portal for community suggestions and chats. Overall it works really well for us
Cons
Missing features are apparent in any software. However we try and keep up on the latest. We really need some security features to be widened.
Reasons for Choosing Envision Salon & Spa
Integrates with our Credit card processing and distributor recommendations
September 2020
Bryan from Chemistry Hair Salon
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Systems at your fingertips.
My overall experience has been great. The system has what I need for effective day to day operations and a vast array of data and tools for planning and marketing.
Pros
The Envision system encompasses every POS need for my company. There are vast amounts of functionality and data that help me day to day and when planning for the future. The system is complex but so are my needs. We are a fast growing company with 2 locations and more to come. Envision is able to adjust and grow with us.
Cons
In a 24/7 world I wish that there was easy to access 24/7 support.
September 2020
Megan from Salon JW
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
This software does everything I need for my business!
Pros
This software is very user friendly! I've never needed tech support because it's so easy to use! I never have to worry about anything but getting my job done because this system takes care of everything daily from appointments to inventory and point of sale! Anyone with a business that requires a point of sale should be using this!
Cons
There's really nothing I don't like about this software! It does everything I need for my business!
September 2020
Dianne from Hollywood Blonde Salon
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Satisfied with Envision
I have had very few issues with Envision. I have learned to always back up my information in case Envision goes down (which has happened one time). Their customer service is outstanding.
Pros
Envision's ease of customer scheduling is my favorite feature.
Cons
I actually don't have any cons about Envision. I have, I believe, the original version and am very satissfied with it. I realize there are other features available if I wanted them.
Reasons for Choosing Envision Salon & Spa
At the time it was endorsed by Summit Salons.
October 2020
Jessica from Luminosity
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
October 2020
Excellent customer service, a lot of kinks
Overall, I have a love hate relationship with envision.
Pros
The best part about this software is how clear the display is. It was very easy to implement to my employees, even the ones not familiar with computer bookings. Also, their customer service is top notch.
Cons
Almost every day something went wrong. Whether the credit card machine stopped responding to the software or vise Versa.
December 2019
Jeremy from Salon
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2019
Worst Experience Ever
They close at 3 pm PST and aren't open weekends when of course things go wrong with their software. They almost never have a solution to a problem. It's just not something they offer and I can submit a request on their blog for something I want them to create. The entire business model is a mess and I am shocked they are still in business.
Pros
Honestly, there is nothing I can think of that I like about Envision.
Cons
Customer service available hours, ease of use, Softwares functions as compared to the national standards of other software companies.
Reasons for Choosing Envision Salon & Spa
The previous owner chose this product. I will be changing it.
August 2011
Pam from Shear V Salon
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
1.0
August 2011
Envision Solo Version
I would not recommend based on customer service.
Pros
The software is easy to use.
Cons
Once you purchase this software you recieve a few months of support but after that they will not talk with you unless you pay for a pricey service contract. Software is fine if you only have to install it once, but if you have to reinstall on a new computer or have any issues you are on your own unless you want to pay... The only help guide is available on the software. A book guide is not available and the one on the software can be difficult to navigate through... They have a few complaints with the BBB that have gone unresolved.