Epos Now Software

If your looking for a new Epos system that does exactly what it says on the box and some, makes your life much simpler and keeps your staff and customers very happy with how easy the system
Is to operate then I suggest you pick up the phone and call Eposnow - and tick one more of those to-do boxes - sorted And finally to name names credit where credits due - Olly mate your awesome - thankyou soo much for all your help with the tech stuff and your programming and knowledge of the system is awesome, so a personal thankyou goes out to you especially but also all the other members of the time from start to finish - well done guys

Pros

Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it’s was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has been any issues but a few small tweaks here and there - my chefs love it seperate printers for each course clear easy to understand tickets, it also allows me to use the tab function to use as my hotel rooms and bill transfers happen easily. Back office is easy to navigate and gives me real time information, my specials are set up and are simple to amend each day - I can’t fault it

Cons

Extreme hostility was experienced but not from these guys - it was from my old Epos solution company when I told them I was leaving - telling me I’d made a huge mistake and I won’t get any support or help - this was the exact reason I left them and went to the guys at Eposnow - I won’t mention names but if they, as I do keep an eye on the competition, and they read this they need to take a good long look at the guys at Eposnow and how they really look after their customers - they might learn something.

Pros

Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations.

Cons

I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it.

Customer support was so professional and helpful to getting us up and running!!! Great job!!!

Pros

The switching to a new system has been wonderful and our inventory was able to be entered perfectly!!! They have been very patient when giving us training and responded to all of my questions with a calming voice. I love when he can "take over" my computer and show me how to find reports for tax purpose or run daily inventory. This is a great feature and so helpful!!! Support team is top of the line helpful!!!

Cons

None so far. We did have damage to the drawer and printer and they were great about sending us a new ones and got them set up quickly.

I was simply looking for a POS system to replace a very outdated one. This worked.

Pros

It has a mobile app. It was easy to sign up for and use. Its layout is super user friendly, and getting reports is a breeze!

Cons

It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue.

Stay away if you are a restaurant

Pros

Nice printers.

Cons

Poor print direction. Hard to take multiple charges. Can't be used as system of record. Slow. Poor synching

Pros

It has very good features in comparison with other pos systems. It is very easy to use and simple operate.

Cons

Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.

Pros

I like this software because you can buy it outright and own it instead of having monthly payments for the length of using it. I am going through a lot of POS softwares right now for a new store and I love how you get a complete system for sales or even hospitality side of things

Cons

To be honest in the shorter period of time I have used this I can not find much negative to say about it.. It is actually pretty solid.

Pros

The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.

Cons

epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.

Pros

We've been working with EposNow for a few months now, and even with our start-up issues, they've been great.

The support staff is personable and helpful to an incredible degree. The smallest thing he will do his upmost to help with. We had him come down to London to troubleshoot, and even with our connectivity issues he was able to get us up and running in both our shops. An absolute asset to the company and I'd recommend anyone to contact him when using EposNow!

Cons

Takes a while to get used to the interface, but as said before the support is so good I know I could easily call if I'm confused.

Pros

Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store

Cons

Implementation manager does not really seem to understand my business and what my needs are.
My place is in CA and they are in FL so it is very hard to schedule time for training.
The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import.
They charged me... Outrageous. Looks like they make money off of these little things and not software.
The sales guy really failed to say that. Well of course he wouldn't if I didn't ask...

We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.

Pros

It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

Cons

Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.

they have a little bug like the layout in forgetting password page. and it's sometimes not a clear button like the sign in if you at sign up page.

Pros

epos have massive feature will satisfy the most of your need, you can do a lot of things and didn't affect the usability too much.
and the branding, color is great.

Cons

the style is little boring but we can say it's function. there are a lot of blue everywhere. not easy to start to use
i think they need little improve in user experience and more improve in user interface

Pros

There is a lot of functionality in the software that works well - variants, product cost, and purchase orders.

Cons

The loyalty program, customer credit, and gift cards are combined into one feature. This did not work for us.

Would recommend that if your looking for a POS system you look at this software

Pros

Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

Cons

customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

in general good management software

Pros

easy clear interface many options to organise the stock the staff payroll and very useful tracking of the items sold by category

Cons

Other than some analytics components the software is complete and very satisfactory in all aspects of the business operations and stock management

Pros

Ive used this to help my aunt with her store, we've used the trial version but didnt continue after. Epos has a great customer support but my aunt wasnt able to continue due to wanting to convert back to her old system.

Cons

I would recommend but if you are a person that isnt technology up to date it may pose a challenge. They do give support but you still need to be patient or hire someone that knows how to follow the tutorials.

Pros

I loved that it was so easy to set up and once I got into the nuts and bolts of everything it actually made it easier to use.

Cons

I think the biggest reason I left ePos Now is the customer service, you have to pay for support even for a simple question.

Pros

I love this software! It is very easy to use and definitely recommending to various retail companies

Cons

None so far. Just improve more the customer service

Its an Epos system that is truely future proof

Pros

Great epos system, really easy to use and it integrates very well with lots of other software platforms

Cons

Support can be a little slow,
The price is also pretty steep as everything seems to be an add on rather than included

More from Eposnow. They say they have called me several times. Technology does not lie. I have only one cell phone and there are no missed calls on my phone from any number anywhere.
Beware of EposNow which should be renamed EposNever.

Pros

Did not get a chance to use as they shipped me a defective product

Cons

Did not work on arrival - waste of time. Was sent a defective product - did not have a chance to try out.