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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About InTouchPOS
InTouch POS is a point of sale solution for restaurants including quick service, fine dining, delivery, nightclub, room service and drive through style. The system is customizable and can support many users. It provides users an option of stationary or tablet order stations and the pricing scales with the size of business. The system is compatible with Mac or Windows operating systems and is deployed on the cloud so information can be accessed from multiple devices.
InTouch POS offers features such as inventory management, customer management, retail accounting, e-commerce, warehouse management and merchandise planning. Users can utilize the system's digital menu that can be displayed around the restaurants and can be used to show promotions an...
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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.5
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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November 2019
Nick from Foodservice Management Systems, Inc.
Company Size: 501-1,000 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
22 Years and Still Happy
We have used In-Touch for 22 years and have been extremely pleased during that time. In-Touch has continually upgraded and added new features, some at our request and some from others. When I look at other POS systems and realize the amount of third-party software I would have to buy to match the features built into In-Touch, it reaffirms our initial decision to use In-Touch and our insistence to stay with them all these years.
Pros
Set-up and editing is intuitive. Features included in this software keeps me from purchasing third party. Software support team is responsive and efficient.
Cons
I have no complaints about the software. Everything I have asked for was available or was developed for us.
Reasons for Switching to InTouchPOS
In-Touch has a robust delivery module, but also has scheduling and payroll, inventory, online ordering, online party reservation and an Enterprise application that makes all easy to use.
November 2019
Sofia from Kuzina by Sofia
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Finally a POS System that delivers
Truly a pleasant experience. From the sales process, to the set up and installation an easy comfortable process. Very credible and they delivered as they promised all the way. I have used Aloha over the years and was very apprehensive to learn a new product. InTouchPOS made the transition a picnic in the park. Myself and my staff dove into the system and went live on the second day after it was installed. Their installation and training process was beyond excellent and easy. Guess what their support is there every time we need them and that is far in between.
Pros
It's versatility and user customization abilitues The set up people were incredible in working with me and my husband to customize the system to our needs. The front of the house is so intuitive my staff needs virtually no training. Their endless reporting is way more than an independant chef run restaurant like me would ever use.
Cons
That I did not discover them earlier than I did.
Reasons for Choosing InTouchPOS
The features, their experience and the price were too good true to pass on. The sales process was very credible and pleasant. We just trusted [SENSITIVE CONTENT HIDDEN] our sales person who turned out to be one of the owners of the company later on. What really sealed our decision is their support program and the unlimited lifetime upgrades they offer as part of their support agreements.
Reasons for Switching to InTouchPOS
My last system had outlived it's life cycle, we needed to update and move to EMV credit cards and Aloha wanted a ridiculous dollar amount to upgrade us. InTouchPOS had called us a year before and my partner and I inquired. We discovered during the demo that this system had so much more to offer than Aloha did. For almost the same price as it would have cost us to upgrade our old system, we purchased this one and glad we did.
February 2017
Lydia from Tubby's Sports Bar
Company Size: 51-200 employees
Industry: Restaurants
Time Used: Less than 2 years
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
February 2017
InTouch Review
It's gone down on us before and the customer support stayed on the phone with me for a long time. He was helpful but it was hard to find the problem without them being there in person.
Pros
Easy to train new employees. Can adjust prices for specific times with dynamic pricing.
Cons
It freezes almost every day at 9:30pm. It can be very slow sometimes when we really need it.
November 2019
Foad from Restaurants
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2019
RVP - North
This system can help you to manage your food and labor cost, proper deployment of employees, manage accounting, review and track sales data and trends in detail, good audit reports. sales forecasting, food preparation and more..
Pros
I have been using In touch POS System with 2 major QSR organizations. The system has so much information and analytical reports that every manager, owner can use to better their operation, accounting and cost control.
Cons
there are times that we needed a report that is tailored to our KPIs and was not available. That beings said, we put in a request and they programmed it for us.
November 2018
TJ from SHG
Company Size: 201-500 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
4.0
November 2018
Works well
Pros
Easy to use, simple format for back office reporting, easy to use FOH format, integrated well with our payroll system. Customer service is great
Cons
No complaints. Swapping POS is always a con. Starting from no POS is always easiest. Intouch does its job
September 2018
Margarete from Neuro Connection
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Functionality
4.0
September 2018
very user friendly!!!
Pros
fast loading speed, ability to write notes for everyday activity, clients are well organized accordingly
Cons
relies on internet connection, limited access to past activities/client notes, wish there'll be more report generation.
January 2019
Kazem from Pizza Fino
Company Size: 51-200 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2019
Worse system ever
They owner is very dishonest he will promise something and will give you a different.And once he has your money you will never hear from him again.
Pros
Nothing from the of sales to installation,tech support does not exist.
Cons
It is very difficult to use the most important part which is order taking is not user friendly.
Response from InTouchPOS
Replied January 2019
Dear Mr. Azimi; We are sorry you are experiencing such a hard time with our newly installed System. We pride ourselves with customer service and support. Please give our support team a call at 800-777-8202 we welcome the opportunity to gain your confidence and help you Love InTouch POS like so many other users do. Meantime we will attempt to reach out to you.
June 2015
Linda from The Female Side
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
June 2015
Great Software & Support
Does everything I want and the support is wonderful!