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About InTouch POS
InTouch POS is a point of sale solution for restaurants including quick service, fine dining, delivery, nightclub, room service and drive through style. The system is customizable and can support many users. It provides users an option of stationary or tablet order stations and the pricing scales with the size of business. The system is compatible with Mac or Windows operating systems and is deployed on the cloud so information can be accessed from multiple devices.
InTouch POS offers features such as inventory management, customer management, retail accounting, e-commerce, warehouse management and merchandise planning. Users can utilize the system's digital menu that can be displayed around the restaurants and can be used to show promotions and paid advertisements. Customized floor plans display and monitor table status and seat guests.
InTouch POS is PCI DSS compliant and integrates with Mercury and Heartland payment systems. Support is offered via phone and email.
6 Reviews of InTouch POS
Average User Ratings
Overall
2.83 / 5 stars
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
2.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-6 of 6 reviews
February 2017
Lydia from Tubby's Sports Bar
Company Size: 51-200 employees
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
February 2017
InTouch Review
It's gone down on us before and the customer support stayed on the phone with me for a long time. He was helpful but it was hard to find the problem without them being there in person.
Pros
Easy to train new employees. Can adjust prices for specific times with dynamic pricing.
Cons
It freezes almost every day at 9:30pm. It can be very slow sometimes when we really need it.
November 2018
TJ from SHG
Company Size: 201-500 employees
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
4.0
November 2018
Works well
Pros
Easy to use, simple format for back office reporting, easy to use FOH format, integrated well with our payroll system. Customer service is great
Cons
No complaints. Swapping POS is always a con. Starting from no POS is always easiest. Intouch does its job
September 2018
Margarete from Neuro Connection
Company Size: 2-10 employees
Review Source
Ease-of-use
4.0
Functionality
4.0
September 2018
very user friendly!!!
Pros
fast loading speed, ability to write notes for everyday activity, clients are well organized accordingly
Cons
relies on internet connection, limited access to past activities/client notes, wish there'll be more report generation.
December 2017
Tony from MH Hospitality Group
Company Size: 51-200 employees
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2017
Absolutely Horrible company to work with
STAY AWAY from these guys!!!! SAVE YOURSELF LOTS OF PAIN, GRIEF AND LOTS OF HEADACHES!!!!
Pros
None - They are totally dishonest and don't live up yo their word. System freezes all the time. There is nothing I liked about the system
Cons
nothing! They took our money, promised they could fit our needs and then delivered several months late. System was so bad that we actually had to shut our store down for almost a month till they could get it together. Before this happened, I referred a friend in Seattle and he experienced the same exact issues with the system, the service, over billing and mis-billing and worse experience with POS Company ever, I switched within a few months to NCR Silver Pro at a much much lesser price and Intouch would not honor their money back promise. The Owner will promise the moon and not deliver at all
January 2019
Kazem from Pizza Fino
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2019
Worse system ever
They owner is very dishonest he will promise something and will give you a different.And once he has your money you will never hear from him again.
Pros
Nothing from the of sales to installation,tech support does not exist.
Cons
It is very difficult to use the most important part which is order taking is not user friendly.
Response from InTouchPOS of ASSAL Corporation
Replied January 2019
Dear Mr. Azimi; We are sorry you are experiencing such a hard time with our newly installed System. We pride ourselves with customer service and support. Please give our support team a call at 800-777-8202 we welcome the opportunity to gain your confidence and help you Love InTouch POS like so many other users do. Meantime we will attempt to reach out to you.
June 2015
Linda from The Female Side
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
June 2015
Great Software & Support
Does everything I want and the support is wonderful!