



Lightspeed Kounta POS orders




Supported Operating System(s):
Web browser (OS agnostic)About Lightspeed Kounta POS
Crafted specifically for the hospitality industry and perfect for cafes, restaurants, bars, and any other hospitality business imaginable. Lightspeed Kounta POS is the point of sale that is easy to use, simple to manage and powerfully efficient.
New staff can familiarise themselves with Lightspeed's layout in minutes, whilst the savviest of operators can charge ahead with detailed reports, powerful service features, and seamless inventory management.
Access detailed reports from anywhere that help you understand how your business is performing with actionable insights on the menu and staff performance, peak periods and much more so you can spot opportunities to boost efficiencies and grow your business.
Lightspeed Kounta POS also integrates wi...
Lightspeed Kounta POS orders
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2018
Richard
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Great Product
Pros
Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.
Cons
Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.
March 2017
Evan from Round Bird
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
3.0
Functionality
4.0
March 2017
Highly adaptable and intuitive POS
Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!
Pros
Ease of alteration and basic use for staff
Cons
The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.
June 2017
Jimmy from The Butcher Statioon
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 2 years
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
June 2017
Horrendous POS System.
DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!
Pros
Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.
Cons
Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!
February 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
February 2020
Not worthed as the expensive price
I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.
Pros
Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.
Cons
Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.
Reasons for Choosing Lightspeed Kounta POS
I want to try how the kounya itd work and if kounta works well, i will implement to other outlet that i have.
September 2018
Emma from Albion House
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
Great system
Pros
Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.
Cons
Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.