Kounta Software
Kounta is a cloud-based POS solution that offers features such as table management, orders, modifiers, inventory management and customer management. The solution allows users to split payments, create customer accounts, accept custom payment types, email receipts and tracks waste. It provides mobile apps for iOS and Android devices.
Kounta provides offline access means so that users can process sales manually. Data will sync automatically once the connection is restored. Users can centrally manage products, prices and payment methods by setting up various sites or locations under one account.
Kounta is compatible with hardware including Mac, PC, iPad, Android and many legacy POS systems. Other features include multi-site reporting, a central product catalog, account sales and API access. Integrations include Xero, QuickBooks, Tyro, Ximble and Sage One. Pricing is per site per month. Support is offered via knowledge base and phone.
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POS bump screen -
Kounta POS -
Insights -
Restaurants -
Tables -
Add-ons
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8
95 Reviews of Kounta
Cameron from Mordialloc Life Saving Club
Specialty: Restaurant
Employees number: 2-10 employees
November 2018
November 2018
Quick Set Up
would recommend over other POS platforms
Pros
Quick response from back office support, good help in setting up parameters and order options, easy to program remotely
Cons
only basic functionality unless you upgrade, probably needs further testing and use to explore all of the options
Amelia from Just Earth
Specialty: Restaurant
Employees number: 2-10 employees
November 2017
November 2017
Great Customer support
Immediate customer support is a huge plus
Pros
Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that!
Easy to update and maintain.
Cons
a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.
Jun from Sue's Bar & Grill (Australia)
Specialty: Restaurant
Employees number: 11-50 employees
September 2017
September 2017
Buggy and lack of support
Worst POS system ever. I would give zero stars if I could.
Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released.
While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period.
Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register.
Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation.
If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it.
Pros
Simplicity of the features and simple pricing structure. We were able to view all the reports remotely.
Cons
Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.
Jimmy from The Butcher Statioon
Specialty: Restaurant
Employees number: 2-10 employees
June 2017
June 2017
Horrendous POS System.
DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!
Pros
Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.
Cons
Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!
Jennifer from hillztribes
Specialty: Health & personal care
Employees number: 2-10 employees
May 2017
May 2017
greatly misled
a very disappointing and expensive experience. They have even now told me that they know Kounta is not really suitable for retails but more for hospitality. They had visited our store and discussed our needs....now they tell us they have another new programme we can buy from them. Consumer Affairs is my next stop
Pros
I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up.
Cons
very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems.
Mic from Eddyline Brewery & Restaurant
Specialty: Restaurant
March 2016
March 2016
Nice concept but still beta quality
Likes Best
The best thing about Kounta is that it is relatively easy to use. This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking. The entire software has a very 'beta like' feel to it!
Likes Least
Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature. With as many buggy issues you would think that their customer support would be interested in helping but they simply tell you that they are looking into the issues and to post to their discussion forums (because a busy restaurant owner dealing with a buggy POS has time for that!)
Recommendations
Be very wary of the stated claims and features as many are poorly developed. We previously used Aldelo POS in the US but it is unavailable in NZ. If you are using it for a small cafe with one terminal and a hard wired EFTPOS solution it may work for you. Full-scale restaurant users will choke on it.
Bill from Deluxe Diner LTD
Specialty: Restaurant
March 2015
March 2015
I think they have a great product in this Kounta POS Software
Likes Best
The way it's continually developing with amazing features. It's like they are reading my mind; just as I think of something, it's being implemented.
Likes Least
That it does not support eftpos New Zealand, yet other than that, there is not a lot to dislike.
Recommendations
It's a great tool; we have a complex restaurant menu, and it works nicely. Cheap to make changes as you can do it yourself. Reporting is tops. Very affordable once in place. Always improving. Fantastic support.
Melissa from Charcoal Charlie's
Employees number: 11-50 employees
November 2018
November 2018
Amazing support and customer service
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
They make everything quick and easy
Pros
Out of all the software and apps we use in our small business kounta has been the easiest and most supportive would definitely recommend.
Cons
That there is no uber eats add on yet!!!
Alex from Freckles Milk Bar
Employees number: 2-10 employees
November 2018
November 2018
Freckles review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Haven’t had any issues yet, very happy with the service and software. Easy to train staff too.
Pros
Ease to set up and use, it’s perfect for a busy takeaway shop.
Cons
It could use some better printing options e.g. kitchen printing in shorthand rather than printing the buttons title.
Paul from STEKI taverna
Employees number: 2-10 employees
November 2018
November 2018
GREAT POS
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Ease of use, layout, nice looking, fast,
Cons
Disappointed with the reports. It really doesn't suit for restaurants that go past midnight. So "Today" in reports includes after midnight of yesterday and before midnight of today. It would be nice for the reports to reflect the times we open. 6:00pm till the end of the shift, which is really when you do takings at the end of the day
Michael from Happy Days donuts
Employees number: 2-10 employees
November 2018
November 2018
Very good
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Help team are great.
Pros
The amount of features are great. It’s fairly easy to set up and very easy to use.
Cons
The amount of necessary features that require an upgrade.
Rebecca from Seppeltsfield Road Distillers
Employees number: 2-10 employees
October 2018
October 2018
Great to get going with!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We were setting up our business and required a system that was not overly complex, could integrate with our systems already in place, would not break the bank and was easy to use. Kounta and it’s integrations has answered all of what we required at a fraction of the cost of all other set up. The support has been great and the sale was helpful, not pushy. We’re very happy.
Pros
Mostly I love the ease of use of the system.
Cons
With our spotty wi-fi system, we’ve had moments of the system not talking to other components such as printers and cash drawers. But not particularly the fault of Kounta.
Kathleen from Robert Gordon Kitchen
Employees number: 11-50 employees
October 2018
October 2018
Very Easy to Use and Set up
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Software is super easy and user friendly. We were able to organise the set up all in house saving us money!
Cons
sometimes there are little glitches - but a quick email to support can sort these out
Cheryl from Get Tossed Salad Bar
Employees number: 2-10 employees
September 2018
September 2018
Real people who know their stuff
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Impressed
Pros
From day one Kounta had the support and real sales staff in place to help me set it all up, even organising all the hardware, and saving me money.
Support is brilliant.
Love the app, easy to use, and staff have taken to it really quickly.
Cons
The cost to add extra terminals is quite expensive.
Emma from Albion House
Employees number: 11-50 employees
September 2018
September 2018
Great system
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.
Cons
Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.
Maria from Essenze Chocolate
Employees number: 2-10 employees
September 2018
September 2018
FANTASTIC ADDITION TO OUR POP-UP SHOP
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Used for our Pop-Up store but now considering if we should change our current system to this - staff loved the ease of it as well
Pros
We've just finished running a month long Pop-Up shop and used Kounta on our Albert Merchant terminal device - easy to load & manage items and ease of functionality made it a fantastic addition and didn't take up a lot of space as a normal cash register - other merchants were impressed by it as well as they had never seen it being run on a merchant terminal
Cons
We didn't find any cons with the software
Tarek from Le p'tit cafe
Employees number: 2-10 employees
August 2018
August 2018
Professional , best customer service
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Counter Dosen't give me history of sales.
Pros
Simple and easy to use and any one can used in short time.
Cons
If i can to organize my product in my way.
Doris from Young Shing
Employees number: 2-10 employees
August 2018
August 2018
Kouta is pretty good
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Kouta is a smart point of system sale, Kounta has the most amazing customer services
Pros
Kounta system is very smart and easy to follow.
Cons
* It seems a little pricy, we are in NZ and it's in AUS dollars excl GST.
* it needs wifi connections to run all the time. (perhaps it's the trend of our world now :)
One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!
Ari from Bar Saracen
Employees number: 11-50 employees
August 2018
August 2018
Bar Saracen
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall, I am very happy with KOUNTA and I believe such systems are the future for the hospitality industry.
Pros
The software is fine, it is a POS it doesn't do anything better than a server based 'traditional' system. The positives of KOUNTA are the tablet based interface, competitors such as IMPOS are too lazy to adapt the CRT system to tablet; the ease of instigating changes, the price; and importantly the support and expertise of the technical staff at KOUNTA .
Cons
There is an instability in the system ie the seeming loss of functions such as printing, and the delay in synchronising between tablets.
July 2018
July 2018
Terrible Integration with XERO
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking
Cons
- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money
Christopher from The Rusty Owl Cafe
Employees number: 2-10 employees
July 2018
July 2018
Kounta helped solve our need for a simple POS that integrated with CBA's Albert.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I am able to better analyse my business performance and make real time decisions.
Pros
It interfaced with our existing Albert and IT setup at the Cafe. Our staff quickly adapted to new methods for operating and recording sales. The interface is reasonably intuitive and the videos help with any learning gaps.
Cons
Some of issues that irked me.
1. There is no way to test workflow (options, etc) in a test mode. So you do everything in a live environment (and constantly have to swap to POS and back to test). So you can end up with 'false' sales figures, and incorrectly recorded refunds, or deleted sales. From the back office it would be good to 'test' new products setup before making them active.
2. There is no way to adjust a reconciliation if it is incorrectly entered.
3. The next price points are not attractive for small businesses to step up.
Glen from Susuru Pty Ltd
Employees number: 11-50 employees
July 2018
July 2018
Works well and very simple to use.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Ease of use. Good reporting.
Pros
It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up.
Cons
There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.
Tony from Migration and Education Services
June 2018
June 2018
Easy to use and compatible with a lot of add-ons
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
very straightforward and easy to use. It is compatible with Boppl, and bump it which makes much easier for the kitchen to process orders
Cons
The inventory is a bit complicated, we have to add all the ingredient for every dish, I don't know if there are better inventory management software in the market, this one is complicated.
Alasdair from Coffee Carter Limited
June 2018
June 2018
Exactly what we were hoping for
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Gives fantastic feedback on sales by hour and type even at the lowest payment level. Very easy to use
Cons
The expense. It is great feedback, but perhaps a little expensive, since POS software can be used free, it is the data crunching that seems expensive
Simon from The Salvation Army
Employees number: 2-10 employees
May 2018
May 2018
This has been a very easy program to use and the help desk has been great
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
How easy it has been for my staff to use, the cost was a big factor when I chose to use Kounta as many over cost more and the support has been outstanding.
Cons
I need the ability to put notes with the end of day cash up, for Auditing purposes. It would also be good to have the finalised takings number on the end of day print out.
Ruth from French Fripe Pty Ltd
Employees number: 2-10 employees
May 2018
May 2018
Fast and efficient service for a complicated roll out.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Time saving, improve the professional profile of the store, reduces administrative burden for sales and support staff.
Pros
Data synchronicity of sales and inventory data. Ability to offer a smooth client experience when closing sales transactions in store.
Cons
Search functionality not strong enough to meet all the potential uses for search-ability within our code list. This is a factor of our unique category list which is much larger than the average hospitality client.
Shelly from Michark Pry Ltd
May 2018
May 2018
Great pos system for small takeaway chicken shop
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It's ease of use and the hundreds of you tube clips of how to's. Love it and even hubby can use it and he is computer illiterate!
Cons
I really don't have any I enjoy using this programme and even friends that have helped out in the shop find it easy to use
