Kounta Software


 

Kounta is a cloud-based POS solution that offers features such as table management, orders, modifiers, inventory management and customer management. The solution allows users to split payments, create customer accounts, accept custom payment types, email receipts and tracks waste. It provides mobile apps for iOS and Android devices.

Kounta provides offline access means so that users can process sales manually. Data will sync automatically once the connection is restored. Users can centrally manage products, prices and payment methods by setting up various sites or locations under one account.

Kounta is compatible with hardware including Mac, PC, iPad, Android and many legacy POS systems. Other features include multi-site reporting, a central product catalog, account sales and API access. Integrations include Xero, QuickBooks, Tyro, Ximble and Sage One. Pricing is per site per month. Support is offered via knowledge base and phone.

 

Kounta - POS bump screen
 
  • Kounta - POS bump screen
    POS bump screen
  • Kounta - Kounta POS
    Kounta POS
  • Kounta - Insights
    Insights
  • Kounta - Restaurants
    Restaurants
  • Kounta - Tables
    Tables
  • Kounta - Add-ons
    Add-ons
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

89 Reviews of Kounta

 

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Software Advice Reviews (6)
More Reviews (83)

Showing 1-6 of 6

Amelia from Just Earth
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Immediate customer support is a huge plus

Pros

Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that!
Easy to update and maintain.

Cons

a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.

Review Source
 
 

Jun from Sue's Bar & Grill (Australia)
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Buggy and lack of support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worst POS system ever. I would give zero stars if I could.

Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released.

While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period.

Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register.

Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation.

If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it.

Pros

Simplicity of the features and simple pricing structure. We were able to view all the reports remotely.

Cons

Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.

Review Source
 
 

Jimmy from The Butcher Statioon
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Horrendous POS System.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

 
 

Jennifer from hillztribes
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

greatly misled

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

a very disappointing and expensive experience. They have even now told me that they know Kounta is not really suitable for retails but more for hospitality. They had visited our store and discussed our needs....now they tell us they have another new programme we can buy from them. Consumer Affairs is my next stop

Pros

I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up.

Cons

very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems.

 
 

Mic from Eddyline Brewery & Restaurant
Specialty: Restaurant

March 2016

March 2016

Nice concept but still beta quality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best thing about Kounta is that it is relatively easy to use. This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking. The entire software has a very 'beta like' feel to it!

Likes Least

Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature. With as many buggy issues you would think that their customer support would be interested in helping but they simply tell you that they are looking into the issues and to post to their discussion forums (because a busy restaurant owner dealing with a buggy POS has time for that!)

Recommendations

Be very wary of the stated claims and features as many are poorly developed. We previously used Aldelo POS in the US but it is unavailable in NZ. If you are using it for a small cafe with one terminal and a hard wired EFTPOS solution it may work for you. Full-scale restaurant users will choke on it.

 
 

Bill from Deluxe Diner LTD
Specialty: Restaurant

March 2015

March 2015

I think they have a great product in this Kounta POS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it's continually developing with amazing features. It's like they are reading my mind; just as I think of something, it's being implemented.

Likes Least

That it does not support eftpos New Zealand, yet other than that, there is not a lot to dislike.

Recommendations

It's a great tool; we have a complex restaurant menu, and it works nicely. Cheap to make changes as you can do it yourself. Reporting is tops. Very affordable once in place. Always improving. Fantastic support.


 
 
 
Showing 1-20 of 83

Kathleen from Robert Gordon Kitchen
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Very Easy to Use and Set up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software is super easy and user friendly. We were able to organise the set up all in house saving us money!

Cons

sometimes there are little glitches - but a quick email to support can sort these out

Review Source: Capterra
 

Cheryl from Get Tossed Salad Bar
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Real people who know their stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Impressed

Pros

From day one Kounta had the support and real sales staff in place to help me set it all up, even organising all the hardware, and saving me money.
Support is brilliant.
Love the app, easy to use, and staff have taken to it really quickly.

Cons

The cost to add extra terminals is quite expensive.

Review Source: Capterra
 

Emma from Albion House
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Cons

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Review Source: Capterra
 

Maria from Essenze Chocolate
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

FANTASTIC ADDITION TO OUR POP-UP SHOP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used for our Pop-Up store but now considering if we should change our current system to this - staff loved the ease of it as well

Pros

We've just finished running a month long Pop-Up shop and used Kounta on our Albert Merchant terminal device - easy to load & manage items and ease of functionality made it a fantastic addition and didn't take up a lot of space as a normal cash register - other merchants were impressed by it as well as they had never seen it being run on a merchant terminal

Cons

We didn't find any cons with the software

Review Source: Capterra
 

Tarek from Le p'tit cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Professional , best customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Counter Dosen't give me history of sales.

Pros

Simple and easy to use and any one can used in short time.

Cons

If i can to organize my product in my way.

Review Source: Capterra
 

Doris from Young Shing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Kouta is pretty good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Kouta is a smart point of system sale, Kounta has the most amazing customer services

Pros

Kounta system is very smart and easy to follow.

Cons

* It seems a little pricy, we are in NZ and it's in AUS dollars excl GST.
* it needs wifi connections to run all the time. (perhaps it's the trend of our world now :)

One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!

Review Source: Capterra
 

Ari from Bar Saracen
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Bar Saracen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I am very happy with KOUNTA and I believe such systems are the future for the hospitality industry.

Pros

The software is fine, it is a POS it doesn't do anything better than a server based 'traditional' system. The positives of KOUNTA are the tablet based interface, competitors such as IMPOS are too lazy to adapt the CRT system to tablet; the ease of instigating changes, the price; and importantly the support and expertise of the technical staff at KOUNTA .

Cons

There is an instability in the system ie the seeming loss of functions such as printing, and the delay in synchronising between tablets.

Review Source: Capterra
 


July 2018

July 2018

Terrible Integration with XERO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

Cons

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

Review Source: GetApp
 

Christopher from The Rusty Owl Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Kounta helped solve our need for a simple POS that integrated with CBA's Albert.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to better analyse my business performance and make real time decisions.

Pros

It interfaced with our existing Albert and IT setup at the Cafe. Our staff quickly adapted to new methods for operating and recording sales. The interface is reasonably intuitive and the videos help with any learning gaps.

Cons

Some of issues that irked me.
1. There is no way to test workflow (options, etc) in a test mode. So you do everything in a live environment (and constantly have to swap to POS and back to test). So you can end up with 'false' sales figures, and incorrectly recorded refunds, or deleted sales. From the back office it would be good to 'test' new products setup before making them active.
2. There is no way to adjust a reconciliation if it is incorrectly entered.
3. The next price points are not attractive for small businesses to step up.

Review Source: Capterra
 

Glen from Susuru Pty Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Works well and very simple to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Ease of use. Good reporting.

Pros

It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up.

Cons

There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

Review Source: Capterra
 

Tony from Migration and Education Services

June 2018

June 2018

Easy to use and compatible with a lot of add-ons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

very straightforward and easy to use. It is compatible with Boppl, and bump it which makes much easier for the kitchen to process orders

Cons

The inventory is a bit complicated, we have to add all the ingredient for every dish, I don't know if there are better inventory management software in the market, this one is complicated.

Review Source: Capterra
 

Alasdair from Coffee Carter Limited

June 2018

June 2018

Exactly what we were hoping for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gives fantastic feedback on sales by hour and type even at the lowest payment level. Very easy to use

Cons

The expense. It is great feedback, but perhaps a little expensive, since POS software can be used free, it is the data crunching that seems expensive

Review Source: Capterra
 

Simon from The Salvation Army
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

This has been a very easy program to use and the help desk has been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it has been for my staff to use, the cost was a big factor when I chose to use Kounta as many over cost more and the support has been outstanding.

Cons

I need the ability to put notes with the end of day cash up, for Auditing purposes. It would also be good to have the finalised takings number on the end of day print out.

Review Source: Capterra
 

Ruth from French Fripe Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Fast and efficient service for a complicated roll out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving, improve the professional profile of the store, reduces administrative burden for sales and support staff.

Pros

Data synchronicity of sales and inventory data. Ability to offer a smooth client experience when closing sales transactions in store.

Cons

Search functionality not strong enough to meet all the potential uses for search-ability within our code list. This is a factor of our unique category list which is much larger than the average hospitality client.

Review Source: Capterra
 

Shelly from Michark Pry Ltd

May 2018

May 2018

Great pos system for small takeaway chicken shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's ease of use and the hundreds of you tube clips of how to's. Love it and even hubby can use it and he is computer illiterate!

Cons

I really don't have any I enjoy using this programme and even friends that have helped out in the shop find it easy to use

Review Source: Capterra
 

Ufuk from Pierre Loti Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Already listed in my response.

Pros

User friendly, easy to use, accessible, great support, great features. Set up was quick to get the system up and running to be able to generate sales, and we haven't had any glitch to date.

Cons

There still are some options we're missing, but ideally would like to have. Our products do come with quite a few options, and it's time consuming to browse through those options. As much as it's partly to do with getting used to the system and the how we structure the system, I believe a lot can still be done and made accessible by Kounta to enhance usability.

Review Source: Capterra
 

Bradie from Vito's Espresso Bar

April 2018

April 2018

Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

Cons

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

Review Source: Capterra
 

Anton from Hughes Barbecue
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Kounta took care of everything we needed effortlessly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Up and running quickly with great support.

Pros

Simple Setup, Easy to train staff to use. Staff were familiar with the software and were happy to jump in and take orders at busy times. Instant reports are really great!

Cons

Cloud based software will always let you down when you're flat out busy. Murphy's Law! Maybe some way to operate and upload at the end of each day would be an answer.

Review Source: Capterra
 

Olivia from Cedar Nursery + Design
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Absolutely easy to use, friendly and fast service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality and easy to use. Effective reward system, our customers get rewards and they can see their points accruing

Cons

it won't just take phone numbers to allow changing profiles, with so many email promotions these days, not many customers want emails. If you can manipulate the points with just a phone number that would be great

Review Source: Capterra
 

Amanulla from Adore Tea
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

All my quires been taken care and solved as I wanted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its user friendly and easy to explain to all new staff its user friendly and easy to explain to all new staff

Cons

Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection

Review Source: Capterra