LS Retail Software

4.32 / 5 (59) FrontRunners®

About LS Retail


LS Retail is a retail management system consisting of point of sale (POS) and enterprise resource planning (ERP). Key features include inventory management, customer management, retail accounting, e-commerce, warehouse management and mobile support. LS Retail is suitable for a variety of retail stores including apparel, groceries, electronics and pet stores, as well as restaurants, gas stations and convenience stores.

Users can track sales, stock and productivity live on sales channels, including physical locations, e-commerce platforms and mobile apps.

The POS terminals support the use of both keyboard and touch screen equipment. The Mobile POS component allows users to track inventory, check pricing information and view the customer’s shopping history from a mobile device.

LS Retail also includes an inventory management component that enables users to track transfers, adjustments, inventory stock and more. The Mobile Inventory component allows store managers to count stock, label ordering and more on a handheld device.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

59 Reviews of LS Retail

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

4 stars

(28)

3 stars

(6)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 59 reviews

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March 2018

Jaganath from Microchannel Services Australia Pty Ltd

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

March 2018

Its a good Application, flexible, leverages NAV capabilities. East to use , easy to deploy.

Pros

It is adaptive, flexible architecture. Easy to develop customisations and deployment. simplicity of Pos Features. Integrated application to Inventory and Finance. Discounts , Promotions, Loyalty module. Multiple templates in demo data.

Cons

POS Configuration such as panels & design is quite complicated for users to grasp. Also it is not easy for customers to absorb.
Replenishment setups needs lots of visualisation, setups take time, data maintenance is complicated. Lack of tools such as label printing configurator, OPOS Receipt configurator.
Promotions have performance issues for large retailers. Product maintenance is time consuming. Mass update of products is unavailable. Special orders are quite complicated and need to be simplified. Loyalty needs more profiling . Vouchers and Gift cards needs more details, using web services is not consistent due to traffic in Transaction server work table bottleneck.
Staff management need to simplified for users usage. LS Hospitality KDS has lots of issues still not addressed for years.
Licensing is expensive compare to other competitive products in the market which is most important and losing against the competitive products with lots of easy maintenance features.

March 2018

Mario from Intelligent Systems Bulgaria

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

I am a software developer, who works most of the time for LS Retail projects

My company has integrated this software with many customers in different countries and all of them are more than happy from the product and the benefits that it brings to their business - flexible and varied types of promotions , loyalty system, easy to use POS system, social media integrations ,etc.

Pros

It includes variety of functionalities - loyalty system, hospitality, web integrations, flexible promotions, retail POS, call center functionality, delivery management . It encompasses many aspects of retail business. You have the possibility to setup it in a way that fits to your business.
Fast replication between different stores and the central database. Possibility for near real time replication of the sells data from the point of sale to the central database, provided by web services. Possibility to manage centralized gift card, discount coupons, loyalty card systems, provided by build in web services

Cons

Initial setup takes time and you need guidance from experienced consultant.
Technical staff is needed to support and monitor the proper functioning of the software ( especially if you have many stores,because of data replication and web service connection between them )

April 2018

Navneet from Aditya Birla Retail Limited

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2018

LS Nav is a high quality solution from a top retail partner

I used LS NAV in the Retail and was part of the implementation process. It is easy to lean and has a very intuitive user interface that most people get familiar with very quickly. It is customizable and in the lower end of the price range for the features you get. However customization can get expensive if you need features that are not out of the box.

Pros

Seamless integration with Microsoft Dynamics NAV, highly configurable point of sale user interface, the promotions (discount offers, mix/match, happy hour, buy x get y free, etc.) works very well and is very intuitive once you have used it for a little bit, LS Retail is constantly investing in their solution

Cons

No Security related to tables, Transaction margin, If you customize too much Microsoft Dynamics NAV you can have problems down the line.
The inbuilt reports feature is not fantastic.

April 2018

Dhiraj from ITTI PVT LTD

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

This is one of the best retail solution I have ever seen.Its ideal ERP solution for mid size firms.

I've been working on this product as consultant since last 6 years.worked for 3 different organisations on same platform.Its benefits organisation with his powerful features n trustworthy behaviour.

Pros

Best features abt LS Nav is Loyalty management.its is helpful to attract more customers to shop by developing your own loyalty data on each shopping.
The feature which I like most about LS Nav is its Offer management.its provides organization to run different types of items on same product to increase sales.its provide different offers options like mix n match, multibuy, promotion, slab etc.

Cons

There is hardly any issue which I have seen with this product.Other than per year licensing part, this product is very reasonable and cost-effective for the organization

March 2018

Kevin from BDO canada

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

March 2018

We had the chance to implement LS. NAV Version 800.03 and version 900.05 at different client site.

Pros

The screen is intuitive and easy to use. The functionality does not seem overwhelming or hard to understand. It pack with features and also works with different variation type of retailers- a pure retail store and or hospitality type. It can all be taken care by one system. You can also customize the application to fit your needs such as hide features for some users or also integrate new functionality such as payment integration. I like that it is web enabled which means that a retailer that want to have an Omni channel system can integrate their econmerce to this back office

Cons

Support or response are very slow from LS. Also for any fixes and hot fixes they provide is one the latest version of Dynamics NAV. This means that it is very hard to retrofit hotfixes from one version to the other. A good example are from version 900.03 to the newer 10.00.05. The fixes were not evident or detailed as it should have been. Also the software seems to be over promised. There are features listed that although present - does not fully cover the necessity of the client. A good example is again on version9.00.05 which although advertised as have a good coverage for hospitality- restaurant/bar, there were lots of issues or limitation of the software. The software may allow you to do some configurations and suggest some functionality but it does not work in the context of North America or lead to hard errors with system crash. Such errors were found and are still present in their split bill function for example. The cost is high as well since it is built on top of the dynamics nav stack.

April 2018

Mercy from Retail Software Associates Corp.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2018

As a project consultant of LS NAV for 4 years, this is the software that is easy to manage.

An active enhancement plan is a vital part of making the most of LS Retail solution, whether it's LS Nav, LS One, or LS First. There are many benefits of being on active enhancement plan that many retailers do not realize, and re-enrolling as a lapsed customer can be costly and time-consuming. With an active enhancement plan, you can provide an excellent customer experience that doesn't end after the license has been purchased.

Pros

The most I like with LS NAV software is the compatibility with other modules. End-to-End business process.

Cons

The least that I like with LS NAV is the monthly update of fix objects, which I don't find it easy for me to catch up regularly since I'm on a project phase.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

I am a LS Retail technical Consultant

Lots of Job Scope as this product provide a lot of Development Scope and Easily Customizable to fulfill the Client needs. More user friendly as like android application of Phones. Modules for each industry from Manufacturing to Retail Outlets

Pros

1. Highly Customizable.
2. Fully integrated with base product.
3. Support any API Channel across the retail API.
4. Lots of replication methods.
5. Profit oriented product.
6. designed for Retail industry ERP.

Cons

1. Need preview options in designing tables and other interface objects.
2. Very slow Localization patch release as compared to release of patches provided by Microsoft.

April 2018

Gagandeep from BDO Canada

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

April 2018

LS NAV is nice product for retail industry however hospitality side of functionality still have bugs

- Most stable Retail add-on for Microsoft Dynamics NAV - Ease of implementation - Ease of configuration and customization - Capability to handle large store network

Pros

- Simple architect
- Ease of use
- Seamless integration with NAV
- Data replication is stable
- Promotion are easy to setup and publish across stores

Cons

- Member management
- No API for e-commerce
- Cost of product for customers
- Hospitality retail
- Split bill function
- Weak process in enabling the depth in product, few errors or bugs or limited functions remains as it though it plays a huge role in customer's buying decision.

March 2018

Said from C-Town

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

March 2018

You will have all the features you want it on the retail field.

Pros

the stability and the functionality. I tried another software, I think the Ls retail is one of the best for retail industry. easy to use, learn, troubleshooting, implement. Really you will have all the features you want it on the retail field.

Cons

the performance issue and the upgrade. it will be a huge difference if you find an easy way to make the upgrade and to find some way to enhance the improvement as well. also I think you must find an easy way to shrink the database, because as you know the retail business have a huge transaction and information.

April 2018

SUMIT from ITTI Private Limited

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

I am working on LS and NAV from last five years very good product related to business.

I have support this product to various Retail industry, there are very good inventory management at store and head office level. offers are really great .

Pros

The software covers all the requirements from the business perspective related to Sales , Purchase ,Warehousing and manufacturing , very good for Retail industry to apply various types of per motions.

Cons

There are some limitation like multiple offers can not be combined under one bill and there should be some mechanism to prevent locking this is the measure issues faced by any type of industry using NAV and LS retail.

March 2018

Srinivas from Emarat - Emirates General Petroleum Corporation

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality