About MyTime

MyTime is a cloud-based scheduling platform for businesses to create profiles and take appointments. It provides point-of-sale (POS), e-commerce, customer management relationship features and is suitable for small business hair salons, spas, auto shops and many other appointment-based businesses. It features Android and iOS mobile apps.

MyTime provides customers a marketplace to find the business they seek and supports the scheduling and payment of the appointment.

MyTime enables users to manage customers and their appointments, calculate employee payroll and track employee performances. Users can see real-time appointment availability for required services. MyTime also features custom reporting for users to track sales and other measurable data.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

109 Reviews of MyTime

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(87)

87

4 stars

(20)

20

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 109 results

November 2015

Jaret

Verified Reviewer

Industry: Accounting

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

November 2015

Love this company!

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome. I could go on forever about the customer service but I actually love the software and app as well! App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info. The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time. I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :) There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

Pros

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

Cons

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

October 2020

Jeff from EarthWise Pet Supply & Grooming

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

October 2020

Meets Our Needs But Pricey

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

Pros

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Cons

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Reasons for Choosing MyTime

Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings.

December 2018

Helina from Wavehuggers Surf School

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

Functionality

2.0

December 2018

Shady business practices, unknowledgeable staff, glitchy system

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

Pros

I like the look and user friendliness of the widget on our website.

Cons

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Response from MyTime

Replied December 2018

We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve. We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill. We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

September 2020

Brittany from Chatters

Company Size: 10,000+ employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2020

Excellent software - takes time to navigate through

scheduling is a lot more detailed and convenient

Pros

Like the ability to change apps and make detailed notes about clients

Cons

took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything

November 2018

Peter from University of St Andrews

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

November 2018

One of the best time management applications out there

Pros

I've been using My Time for as long as I can remember to manage everything from work to personal life. Its very easy to use, both as a newbie and an experienced user. Brilliant price point, compared to other applications that offer similar features this is a steal! My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services. Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Cons

Over time some of the free features of My Time have been moved to only be available to premium users. The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!