About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

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Supported Operating System(s):

Web browser (OS agnostic)

19,481 Reviews of PayPal

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14,259)

14,259

4 stars

(3,823)

3,823

3 stars

(737)

737

2 stars

(124)

124

1 stars

(97)

97

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19481 results

January 2021

User Profile Picture

Lisa from Prine’s Finds and Designs

Verified Reviewer

Company Size: 1 employee

Industry: Luxury Goods & Jewelry

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

PayPal review

Since integrating PayPal with my personal and business affairs my life has been less stressful. I never go to a bank anymore because there is no need as PayPal has made everything available for online transactions. Overall my experience has been extremely helpful and relieves the amount of stress caused by financial transactions and banking.

Pros

PayPal has been a life saver to me as it makes money transfers and online transactions easy and fast with no wait time. Navigation through PayPal is so simple a five year old could do it. I am able to do business with all my other business colleagues on or offline effortless. There is even an option for automatic transfer so it’s a complete no brained. Also investing in cryptocurrency with the touch of a finger is absolutely brilliant. Instead of your money just sitting there you can invest it and watch it grow.

Cons

To be honest there is nothing I can say about PayPal that they could improve on except maybe more businesses should use them so as to be as accessible as say Visa or MasterCard however I have noticed that is rapidly changing so really I have no complaints thus far and I have used PayPal for a couple of years now.

Reasons for Switching to PayPal

I was simply going to try PayPal to play a game I wanted to pay and then I started using it more and more for other transactions until it became my number one source for handling all my online financial transfers.

February 2020

User Profile Picture

Andrew from I.H.O.P

Verified Reviewer

Company Size: 10,000+ employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2020

PayPal cuz ya gotta...

PayPal is always going to be a mover-and-shaker in the internet finance sector and if you're just sending money to your friends and family or stacking a few bucks to pay for stuff online PayPal is a good option. For me doing business with PayPal has been easy but If you're a medium-to-large sized company maybe you should look for a business account elsewhere.

Pros

PayPal is one of those things ya almost gotta have. All these new digital credit cards coming out that mask your numbers is old newus as far as PayPal is concerned. They pioneered not only digital currency but gave us a format on how-to buy things online. These new marketplaces (letgos, offerups, Facebook marketplace) really owe PayPal a debt of gratitude of for making us comfortable to purchase online. In addition to the privacy PayPal offers they also make it easy for you to send and receive money especially to your friends and they don't charge you anything. You can get a free cash card which is cool and you can also use card to accept payment for your small business.

Cons

PayPal does require a lot of background if you were to open up an account and get a cash card. They do close people down for practically nothing and they will freeze assets for an undetermined amount of time if anything is questioned. Also there so in bed with eBay that if eBay doesn't like something about you or your account they can freeze assets as well. They have a pretty weak offers category where you can get some discounts but they're not all that great and neither is there discount on shipping. And why don't they have their own check cashing division being so big, why use Ingo?

Reasons for Switching to PayPal

Well Chime is nice and all but they lack some of the features that PayPal has and you seem to wait longer for your transfers. And doing business with PayPal is much easier because everybody is integrated payment into their sales format

March 2021

Maciej from JJJRH sp. z o.o.

Company Size: 1 employee

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

Leader in the market, but sometimes there will be hassle.

Thanks to PayPal I have a foolproof way to receive payments from abroad, but their rates are a little bit higher than in other payment gateways. That's why I use it as a backup payment system, because it's not integrated with instant transfers from banks (at least in Poland, I know that you can set it up for example in UK). Customers in Poland prefer to pay with instant bank transfers, that's one thing that PayPal lacks.

Pros

PayPal is a universal, global payment system. I use it not only personally, to receive and send money, but mostly as a payment gateway. Payments go smoothly. It should satisfy all those who want to do business on-line. I like the option to generate quick buttons.

Cons

Deployment (in self-written script) and automation of sales are a little bit harder. Maybe it's because I'm a newbie to programing, but I remembered that setting sandbox account and getting through documentation wasn't that easy. Plus, sometimes navigating through options in menu that I use less is pretty complicated and confusing. That's the only thing that makes me roll my eyes.

Reasons for Choosing PayPal

Reason was simple: Stripe is less known in Poland than PayPal, therefore I chose the latter one.

March 2021

Karabo from Indigo Rhythms

Company Size: 2-10 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2021

My use of PayPal(Digital Wallet)

It has made purchasing easy and reliable mostly with on line shopping. receiving payments from customers across the world is no fast and reliable.

Pros

The security measure your personal banking details are protected from hackers. You can put in double authentication measures to make sure you are using the proper PayPal account. cashback on certain cards( America Express card). I earn money back on my purchases. last but no least the PayPal Offers they might not last all year round but they do come in handy.

Cons

Losing access to one of the biggest consumer rights protection(Section 75 of the consumer credit act). The Inactivity Fee if I haven't used my account for a certain period of time I get charged. it's very difficult to use it in shops its not reliable in some retail shops. The Conversion rate is not fantastic.

Reasons for Choosing PayPal

The security measure your personal banking details are protected from hackers. You can put in double authentication measures to make sure you are using the proper PayPal account. cashback on certain cards( America Express card). I earn money back on my purchases. last but no least the PayPal Offers they might not last all year round but they do come in handy.

Reasons for Switching to PayPal

The security measures on them are very low which makes it a play ground for hackers and scammers. High Fees & Pricing.

February 2021

Anna from Retail

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Helping a College Student get by

Overall, the convenience and easy use for PayPal is what sold me on the app. I like how easy it is to do business transactions and how easy it is to transfer money between myself and others.

Pros

PayPal is widely used for multiple reasons. I started using PayPal because it was easier to transfer money with my roommate when one of us would buy dinner or pay rent. I also shop online frequently and many stores have the option to pay using PayPal. I have my card linked to it so if I did not have my bank card with me it was convenient to pay by PayPal and they would take the money from my bank. Recently I also been using PayPal for business purposes and I like how the buyer and seller are protected. I have had issues where my order never came, or I was scammed and PayPal helped resolve the issue so I did not lose any money.

Cons

There really is not any cons with this app. The process to complete a claim for a refund can take a little long, but others companies take about the same time. There is a fee to instant transfer but it is not that much depending on the amount you are transferring.

Reasons for Switching to PayPal

I like how secure PayPal is over Venmo. I am protected if any business issues are encountered.