PrimeRx Software
PrimeRx by Micro Merchant Systems is a hybrid pharmacy management solution designed for independent retail pharmacies, drug store chains, long-term care facilities, physician offices and more. The solution can either be deployed on-premise or hosted in the cloud.
PrimeRx's features include point-of-sale capabilities, pill imaging, inventory management, compounding, barcode generation and more. The solution helps service providers fill electronic prescriptions by reviewing existing patient, prescriber and drug inventory data. Users are also provided with a compliance dashboard that gives users information about refill management procedures.
Additionally, PrimeRx's workflow management module features include bin management, the generation of electronic orders with wholesalers, the ability to update costs from electronic data interchange files and the functionality to back up data on remote servers.
Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.
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Main screen -
Patient history -
Summary
Supported Operating System(s):
Web browser (OS agnostic), Windows 10
26 Reviews of PrimeRx
September 2018
September 2018
PrimeRx is the best program I've used so far
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
I love how easy this program is to use. It is so simple to direct oneself in using this program.
Cons
There is not anything I do not like about this program.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: September 2018
September 2018
Sir,
Thank you for the 5 star rating.
We appreciate the comments provided.
Thank you,
Team MMS
Ketan from Abc Discount Pharmacy
Employees number: 2-10 employees
September 2018
September 2018
Ease of use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
PrimeRX is a very user-friendly software and it is easy to customize depending on your need!!
Cons
No options to look up multiple drug- drug interactions
Response: Micro Merchant Systems, Micro Merchant Systems
Date: September 2018
September 2018
Sir,
Appreciate you taking the time to provide a review for us.
In relation to options to look up for multiple drug to drug interactions, simply click on Tools, and choose the option to view the interactions.
Please send an email to support@micromerchantsystems.com if you encounter any issues or need to suggest a feature or enhancement in the future.
Thank you
Team MMS
Anthony from Valenti Pharmacy, Inc
Employees number: 1 employee
August 2018
August 2018
MMS PrimeRx
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The software is great with respect to reconciliation of claims and getting real-time profitability & performance. Integration with our app is flawless for refills. And, there are many tools to help with increasing margins and volume.
Pros
Fast and easy to use. Quick learning process...
Cons
Frequent glitches, some redundancy of operations.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: September 2018
September 2018
Sir,
Appreciate the review. We tend to strive for 5 star rating - always.
As a company we are always open to listening to our customers, because we know that the only way to improve is to listen and provide you with the best of products and services.
We will reach out to see what is it that we can do to improve your experience with PrimeRx.
In the meantime, feel free to reach out to support@micromerchantsystems.com should you have any additional questions or concerns.
Thank you,
Team MMS
Dmitry from Friends
Employees number: 2-10 employees
August 2018
August 2018
Primerx Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Hot keys, a lot of information at your fingertips.
Cons
Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: September 2018
September 2018
Sir,
We will have an analyst reach out to you asap to understand the glitches that you are referring to.
With every release we do provide a comprehensive list of updates and changes in our release notes.
It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to.
In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx.
Our goal is to exceed your expectations. In the meantime, please do reach out to support@micromerchantsystems.com if you need us for any reason whatsoever.
If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction
Thank you
Team MMS
James from PP
Employees number: 2-10 employees
August 2018
August 2018
ton of bells and whistles, but they don't ring or whistle
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
terrible, have an issue from 6 month ago. ePrescriptions get assigned top wrong patients and medications. they know they have a problem, but cant fix it. POS super slow with CC processing.
Pros
a lot of temp pharmacist know how to use it
Cons
terrible customer service. every update the is an issues. After an update, they don't install every option you have, the only way to know when you run in to problems. No written procedures for their won techs.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: September 2018
September 2018
Sir,
Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx
We take the comments from our customers, whether positive or negative - to heart.
We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues.
In the meantime, please feel free to reach out to support@micromerchantsystems.com to escalate or list out any issues.
You will receive a call from our agents first thing in the morning.
Thank you,
Team MMS
wendy from health star pharmacy
Employees number: 2-10 employees
August 2018
August 2018
owner
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
simple to use and to learn.
The computer program is alway updated
Cons
cannot get rid of the transmit controlled file when I get into the rx to fill
Response: Micro Merchant Systems, Micro Merchant Systems
Date: August 2018
August 2018
Dear Pharmacy Owner,
Appreciate the 5 star review.
For control Rx, if there are changes made, we want to make sure that the message box provides the info that we are submitting the changes.
This is for your info and benefit. I will have a member of our Support Team reach out to you and see if we can explain this better.
You can also reach us at support@micromerchantsystems.com in case you need any kind of assistance going fwd in relation to issues that you may want to report.
Thank you for your continued Support
Scott from Solomon pharmacy Corp
Employees number: 2-10 employees
August 2018
August 2018
pharmacist
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
very good and friendly
Pros
very easy and friendly to use, we loves the windows and all the nice functions.
Cons
the green color on the billing column, need to update all the old NDC numbers from drug file please
Response: Micro Merchant Systems, Micro Merchant Systems
Date: August 2018
August 2018
Sir,
Thank you for the 5 star review.
An analyst will reach out to you today to find out what can we do to address the supposedly two cons that you have identified.
The green color on the Rx identifies that the Rx has Refill on it. I am not exactly sure what do you mean by need to update old NDC numbers from Drug file - because we do mark them as D/C, however as stated an analyst will reach out to you to find out what is it that needs to be corrected for your satisfaction.
You can also reach out to support@micromerchantsystems.com so that we can always keep assisting you for such reportable issues if any.
Thank you
Team MMS
Oxana from Pitkin Express Care Pharmacy
Employees number: 2-10 employees
August 2018
August 2018
Supervising pharmacist
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
over all very positive and highly recommended
Pros
Easy to learn, operate, plenty of helpful features
Cons
nothing that can be recalled, however often patients have multiple profiles, not always catching the same patient demographic
Response: Micro Merchant Systems, Micro Merchant Systems
Date: August 2018
August 2018
Sir,
We appreciate the 5 star review.
For the multiple profiles for the Patients, PrimeRx has the option to merge Patients - If you can utilize that option, it will then solve the issue listed.
If you like assistance on this, please email support@micromerchantsystems.com. We will be able to show you that particular feature in PrimeRx.
Once again - we truly appreciate your support and loyalty.
Thank you,
Team MMS
Dennis from ACJ pharmacy DBA victoria pharmacy
Employees number: 11-50 employees
August 2018
August 2018
It could be better
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
There's a love/hate relationship with it . Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig.
Pros
The workflow and dashboard is useful.
Sending script and e-request pretty easy.
Cons
The lag that it experience when loading e-rx pending script.
The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.)
Every update seems to make it worst for some reason.
No fast shortcut to view linked E-RX.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: August 2018
August 2018
Sir,
We did look into the reason, as to why the SIG field was locked.
The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled.
I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields.
However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open.
Thank you
JIN from wz premium inc
Employees number: 2-10 employees
May 2018
May 2018
excellent
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
easy to use, overall quality is premium, a little expensive. easy access to resources , teamviewer is hlepful
Cons
functionality, lack of some function with the most current practice.
Jahid from iCare Pharmacy
Employees number: 2-10 employees
May 2018
May 2018
It is pretty easy to use, their support is really good.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Overall ease of use, I feel that they have enough features and functionality built in to run our business. Their support is amazing, the are available 24/7.
Cons
Drug prices needs to be entered manually into the software. Also extra charge for customer sign log is kind of unfair.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Dear PrimeRx user,
Do appreciate your comments.
We are not sure what do you mean by Drug prices needed to be entered manually in the software?
This is an automated feature and we update Drug prices daily. We also provide free EDI Integration with your wholesalers, so that even the Cost of the Drugs can be updated automatically - hence we are not sure about why would you need to enter the prices in manually. We will have a Support tech reach out you immediately to see if we can understand and then provide a resolution to this.
Please email us at support@micromerchantsystems.com if you encounter any issues.
We really appreciate your support.
Thank you,
Vasant from Arogya Pharmacy Inc
May 2018
May 2018
It took me only a couple of weeks to learn the essentials!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Stress free billing. Most important
Pros
Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.
Cons
Boxed error messages that come up sometimes which show flaws in programming
Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Dear PrimeRx User,
Thank you for your comments - we do appreciate the 5 star ratings and your continuous support.
Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically.
Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well.
Thank you,
Diana from A&G Pharmacy
Employees number: 2-10 employees
May 2018
May 2018
It is very user friendly but has a lot of flaws if you need to maintain same patients monthly
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
it is low cost for the start up.
Pros
it is very user friendly. Easy to use. Free training. Great support only at the managerial level. Great interface but need to spend time to set it up and get trained. A lot of useful reports.
Cons
it doesn't link the rxs if you got refills on them. It shows as they are expired. it is very manual system.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Dear PrimeRx User,
While we appreciate the comments on ease of use, we do want to address the other comments.
The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis.
We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies.
I can assure you that we can address your issue, and have another training session scheduled to take you through these options.
Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients.
Thank you,
Youngbin from Northern Pharmacy
May 2018
May 2018
Overall great and helpful.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I think the overall functionality and aesthetic view of the program is nice.
The way everything is organized and built makes it user friendly.
New workers easily adapt to the program and it takes little to no time for them to get used to it.
Cons
I believe maybe it might be better if there was a tutorial on how you can configure things yourself.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Dear PrimeRx user,
Appreciate the testimonials.
In relation to Tutorials, have you tried the online PrimePORTAL videos? If not, please log on to our website www.micromerchantsystems.com and create an account to view the videos. You will find some videos that will have configuration guidance.
You can also call Support and schedule a one-on-one session with an analyst who can explain the different options that we have.
As always, your continued support is appreciated.
Thank you,
sidney from ezra pharmacy
Employees number: 2-10 employees
May 2018
May 2018
i have been using this software for over 25 years and have had no issues with it.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.
Pros
The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.
Cons
the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow.
For software updates:
When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions.
Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.
Johnny from Herndon Pharmacy
May 2018
May 2018
Great experience with Prime Rx. Highly recommend anyone looking for a Rx software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Easy of navigation . Has many useful functions comes with All the bells and whistles. Easy training manual to instruct new employees
Cons
Minor glitches here and there nothing the the desk can't resolve . One times system stalls. Not to many issues.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Dear PrimeRx User,
Thank you for your continued Support.
Please email us at support@micromerchantsystems.com should you encounter any issues.
Thank you,
ashraf from trinity RX Corp
Employees number: 2-10 employees
May 2018
May 2018
the system is good and easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
it is easy to use and very friendly and easy to learn, very easy to enter information and do the billing and check the prescription
Cons
the system is slow sometimes and some other times it freeze, it can also be better if it can show the shap of the tablets or the capsule which help more being more accurate
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Dear PrimeRx User,
Thank you for giving us a 5 star Rating.
However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out.
PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon.
It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed.
We appreciate your support and strive for 100% satisfaction from our clients.
Thank you,
Kanu from E. Jerome Pharmacy Inc.
May 2018
May 2018
Great Software and Support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Very easy to use windows base software. So many features that I am still not familiar with. Every major update it gets better and more functions are added.
Cons
When system/software updates occur, sometimes overnight the following morning after an update we exprience a few issues but are usually resolved after a support call.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Sir,
We encourage our users to take advantage of the PrimePORTAL - the online learning tool.
This portal will give you access to videos, that will keep you updated with the latest software features and functionalities.
We truly appreciate your Support.
Thank you,
Dawn from Windsor Pharmacy
Employees number: 51-200 employees
May 2018
May 2018
Its ok
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It is easy to look things up in different ways
Pros
I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.
Cons
I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system.
To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities.
Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.
Yiu Ming from Metropharm Inc
Employees number: 11-50 employees
May 2018
May 2018
Good. Customer Service is efficient.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
N/A
Pros
I like the software because it is user-friendly. Most of the employees in MetroPharm Inc are able to use the software. In addition, the customer service is always available.
Cons
I do not like the software at times because it can be slow. Sometimes, it will freeze and it makes it inconvenient
Response: Micro Merchant Systems, Micro Merchant Systems
Date: May 2018
May 2018
Dear PrimeRx user,
We appreciate the comments you have written and glad to hear that our customer service has been efficient.
Regarding your system being slow and freezing at times, it could be due to many factors, which may include your hardware and network.
I will have one of our SME(Subject Matter Expert) reach out to you and look into why this may be the case and get this resolved as soon as possible.
Our goal is to make sure you can utilize PrimeRx to its full potential and making sure you can be a 100% satisfied customer.
We thank you for your continued support.
Thank you,
