Main screen
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About PrimeRx
PrimeRx by Micro Merchant Systems is a hybrid pharmacy management solution designed for independent retail pharmacies, drug store chains, long-term care facilities, physician offices and more. The solution can either be deployed on-premise or hosted in the cloud.
PrimeRx's features include point-of-sale capabilities, pill imaging, inventory management, compounding, barcode generation and more. The solution helps service providers fill electronic prescriptions by reviewing existing patient, prescriber and drug inventory data. Users are also provided with a compliance dashboard that gives users information about refill management procedures.
Additionally, PrimeRx's workflow management module features include bin management, the generation of electronic ...
43 Reviews of PrimeRx
Average User Ratings
Overall
4.14 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
May 2018
Ernie from Confucius Mannings Pharmacy and Surgical Supplies
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2018
easy to use and teach- very happy with the product
Pros
support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.
Cons
hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.
Response from Micro Merchant Systems
Replied May 2018
Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us
October 2020
Jenny from Family first Pharmacy Group
Company Size: 51-200 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
PrimeRX Review
We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.
Pros
The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.
Cons
There's nothing I don't like about this software
Reasons for Switching to PrimeRx
More User friendly and more efficient
Response from Micro Merchant Systems
Replied October 2020
Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!
May 2018
Dawn from Windsor Pharmacy
Company Size: 51-200 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
May 2018
Its ok
It is easy to look things up in different ways
Pros
I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.
Cons
I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.
Response from Micro Merchant Systems
Replied May 2018
Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.
February 2020
Nicole from Family HealthCare Pharmacy South
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
1.0
Functionality
3.0
February 2020
Softwar is improving
Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.
Pros
Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.
Cons
Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.
Reasons for Choosing PrimeRx
cost
Reasons for Switching to PrimeRx
Opening additional pharmacy - cost
Response from Micro Merchant Systems
Replied February 2020
Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com
May 2018
sidney from ezra pharmacy
Company Size: 2-10 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
i have been using this software for over 25 years and have had no issues with it.
A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.
Pros
The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.
Cons
the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software
Response from Micro Merchant Systems
Replied May 2018
Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.
