Prophetline Retail Software

Excellent customer service, great software.

Our experience over 20 years running Prophetline has been excellent. It is rare to find a software vendor with this level of support. They answer the phone! Really, a live person will answer the phone without prompts, etc. if you have a question or need help in any way. These folks are head and shoulders above our other software vendors that require email support.

Pros

The software is easy to use, and most importantly, does not crash! Nothing is worse than getting a call from an employee telling you that the POS software has crashed - this has never happened, not even once, with our Prophetline installation.

Cons

I wish we could select an receipt printer for individual customers, as some still like the large full size receipt on 8.5x11 paper. Of course we can always print the larger receipt, but it would be nice to be able to set this up ahead of time. This is just a minor 'nit-pick' - really there is nothing I dislike about Prophetline.

Prophetline pos software

If every company was as pleasant to deal with as those guys running a business would be a lot less stressful.

Pros

The tech support is outstanding. The very best I have ever encountered. Available during normal business hours. US based and very helpful. The software i9s good but it is the tech support that really makes it great.

Cons

Not really a con but there are a lot of capabilities I do not use.

We love ProphetLine

Point of Sale program, that helps or office run smoothly, from reports to tracking products, ProphetLine has it all

Pros

We have been using ProphetLine for more than 4 years now, the software is easy to use, and the customer service is hands down one of the best customer service departments I have ever had the privilege of dealing with. Always quick to answer the phone adn always treats each questions with professionalism and care.

Cons

Nothing, we are very happy with the complete system

Best Point of Sale software for Photo Labs

I like the fact that I own the software and I don't have to keep renewing a licence. This software is so reliable that we don't need a lot of help or support.

Pros

Easy to use and train employees. I like the editing and information we can get from the sytem. This is also the most bullet proof software we have!

Cons

I'd like to have an easy way to pre-pay for orders placed where the software can still track the project until completion.

Overall Very Satisfied

Pros

The email capabilities are very convenient from all departments. The ability to send emails to groups and from preset templates has helped save money in postage and paper. Most importantly the time saved in sending correspondence to customers or vendors has made our jobs easier.

We also really like the ability to update product pricing when we receive the products.

Price quotes are simpler and we like being able to recall quotes to an invoice.

Cons

We are not able to email reports to customers from the system. We often have customers that want signed copies of their invoices but this system does not allow us to send a range of invoices per customer at one time.

One thing we miss from our old system that we are not able to do with this one is make changes to invoices saved in house for our charge accounts.

Good robust system

The software does what it needs to. There has been virtually no down time over the past 10+ years we have been using Prophet Line.

Pros

The service tracking module.
Customer purchase history.

Cons

The biggest negative for us is the inability to change customer ID numbers on the fly, and also combine customers (and keeping the dominant customer ID) also during the work day. This is achievable but all stations must be closed apart from the server. This is not efficient.

Good Software

The team they have is very helpful, and courteous .

Pros

This is one of the easiest to use. You make a work order or invoice on same screen. Parts are very easy to put in and edit.

Cons

The least I like about this and probably the only thing, is that when the mechanic uses a part on a machine that part stays showing we have it in stock even though we don't until they decide to come pay and pick up.

ProphetLine for Windows

It was a good program that worked well in one store but I had trouble making it work over multiple locations

Pros

self contained in my location I could get the information I needed. Lots of pre made reports and customization avialable

Cons

We had a lot of trouble with transfering inventory between locations. too slow part of the problem was ours but part of it was that we couldn't get it going.

Very Customer Friendly

Pros

I like that when I call I speak to service representatives that can get into my system and show me how to use new features as well as fix problems I've caused. They can also customize certain forms according to my needs.

Cons

Not ALL reports accurately show a/p or a/r balances. Some are for reference only.

Chuck's Boots Review

Pros

It is very easy to use and does everything we need it to do.

Cons

It requires a lot of updates and sometimes runs extremely slow on all other computers except the back office computer.

When loading new styles into a matrix, you have to scroll down to add things past a certain point which is frustrating.

Prophetline at It's All In The Game

Prophetline gives our team the reporting capability we need along with it's support services always available.

Pros

easy of use and it's reporting capability.

Cons

It is client server and has a fat client.

USER FRIENDLY

Very Happy

Pros

Very user friendly
Easy to use system
….

Cons

I would like option for receipt to show part number
I would really like to update quantity and cost at the same time

Prophetline POS

I have 2 retail stores and if you want a POS system that will answer the phone and help take care of the issue, pick ProphetLine.

Pros

Customer Support and I can see inventory from 2 different retail locations.

Cons

Nothing really, they take care of your issues.

ProphetLine recommendation!

Pros

The software was easy to use and did not take hours and hours of training. Bob Brown, ProphetLine's president, is the nicest man I have ever had the pleasure of doing business with. The technical staff were always helpful and patient, even we called regarding the same issues over and over.

Cons

The initial setup was a bit of a challenge because of all the different vendors, and we rarely had repeat orders due to sell-through, so a lot of setup time was required. I'm not sure it is unavoidable with any other software.

Best POS Customer Service

Pros

The customer service available at the corporate office is top notch!

Cons

I have nothing negative to report about this package.

Order Tracking

Pros

Order tracking works well up to a point.

Cons

No easy to connect to third party email for customer notifications when orders are complete.