NCR Counterpoint Software

It is a daily used software that I would love to see replaced by a newer more functional software.

Pros

It is pretty self explanatory software as far as learning to use it. Everything is labeled well.

Cons

It crashes A LOT. I suffer through a crash almost once a day. There is not a way to go back and “undo” most errors such as typos.

As a software they have some work to do.

Pros

I have been using CP for years now. Not a bad software but NCR will not address the issue in purchasing for restocking a non selling location such as a warehouse, you will have to do that manually, very poor. It is also weak on automation and managing bins on locations. To develop these area you will have to pay to customize an already expensive software. Reporting is also not the best since this software is quite old now and it seems that NCR has stopped doing much developments.

Cons

Purchasing for non selling locations and bin location management. Also reporting.

We had several issues with it being customized and being very buggy

Pros

Lots of functionality. Offers lots of features.

Cons

The salesrep overpromised and under delivered.

My overall experience is OK, not good but not too bad. The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Pros

When we started the business, we use this POS system. You could easy add inventory, make reports, export or import files. We had also the credit and debit card merchant services and you can even add the EBT if you sell or have that government program approved. You can add users to the pos and restrict permissions to avoid others modify settings. I really liked it because of all of it's features.

Cons

The software started to run slower, we called several times to the technician and seller who install software and customer service when we had no answer from the technician. Unfortunately, it got to a point in which we couldn't even charge and sell due to the lack of updates and other things that needed to be fixed, so we had to change POS System.

Pros

Really covers all the bees for running a retail business - inventory management, ordering, bookkeeping, etc.

Cons

The software is of an older design and could use a visual/UI refresh but it works well so that is a minor worry.

Pros

For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff

Cons

The price! This software with equipment costs as much as a car and if you need customer service get your wallet ready

Dependable product that was easy to customize and fit within the budget required.

Pros

Counterpoint is a solid reliable product, easy to use for the end users. Dependable where it counted.

Cons

Getting patches to fix issues, or compliance patches often took many more months than perdicted. This resulted in missed deadlines and a decreased experience for customers.

One of the most complete Pos systems I've ever used. It is a true Point of sale, not cloud based. everything can be housed internally

Pros

When We used counterpoint it was an amazing program, you could build and customize every aspect of the experience. any report could be built and implemented relatively quickly. items were easy to create, you could time in/out all of your logistical data was there as well. customer service was great as well, very fast and friendly service. software was included as well, it was truely an all in one service.

Cons

This can be a very expensive system to use and is server based. If your server is not well maintained then you will have issues, if you don't have the capital to invest in the hardware then this is not for you either.

Pros

NCR has multiple functionalities, from POS, scanning, touch screen, cash capabilities, time punches.

Cons

When one function is down it causes the dominos effect and affects the other functions as well. Customer service is no help you'll find your self with three phone calls three different reference numbers and the issue still not fixed

Pros

This program offers a very large selection of functionalities. Can be used for multiple platforms and jobs.

Cons

I dislike their customer support response time, I wait about a week for a response at least. This isn't helpful when managing an E-commerce store when there are major issues.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process.

Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming

Cashiers can update a customer's card on file in under 10 seconds

Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day.

Automatic discounting has reduced our transaction time at the registers by 15 percent.

We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price.

We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time.

Halved the time it took to write up and invoice an order

We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

Pros

A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

Cons

In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.

Client satisfaction.

Pros

Complete features, very customizable, current retail concepts, multisite, omni-channel. Excellent local support and training. Add-on applications for email marketing, card settlement, mobile POS, smart site monitoring.

Cons

Touchscreen interface is good but could use some enhancements. Dashboard features could be enhanced for administrators.

CounterPoint is an all-inclusive point of sale system that allows you to manage hours, inventory, accounts payable and pricing. It is a system good for small multi-system usage but may not do well in a large grand scale such as multiple franchise company that may be a single store or mutli-store. Also, it tends to get a bit finicky with computer equipment. CounterPoint is a very comprehensive point-of-sale system for a small business.

My company uses Counterpoint for computer hardware and software retailing. We've been working with Counterpoint for many years now and I have to say it gets the job done and has met our needs.

Pros

It does what we need to do, it's easy to add different items into inventory and we have it linked to our website so that customers can see how much we have in stock too based off of our inventory count. It's very easy to work with.

Cons

It's slow at time and can glitch out at points, often we're able to fix these issues ourselves. I feel like there is a lot going on in Counterpoint, but then again our company doesn't use every single feature offered.

Overall I think this software is very good but it has its flaws like anything else. I'd recommend it to others though. Many times it does some funky things like freezing or didn't connect to servers but that is not too commen anymore.

Pros

Usually very easy to navigate
Simple
Easy

Cons

Freezes sometimes
Feels outdated
Lags a lot

it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions.

Pros

ease to manage over the network and easy assign to every computer.

Cons

keep the option of log in and off on every transaction on every employees and it can be slow.

It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out

We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars.

Pros

NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations.

Cons

Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time.