RepairDesk Software

4.71 / 5 (108)

About RepairDesk


RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.

RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.

RepairDesk includes support for barcode scanners, receipt printers and label printers. The solution is available for purchase on a monthly subscription.



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Supported Operating System(s):

Web browser (OS agnostic)

108 Reviews of RepairDesk

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(84)

4 stars

(17)

3 stars

(7)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 108 reviews

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February 2019

Dan from 3C Computers and Mobiles

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Easy to use high functioning ticketing system

We clubbed three stores jobs and it’s amazing how simple our process become .

Pros

Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help.
As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use.
We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using.
Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop.

Cons

Nothing really . If they do one time software purchase option instead of year subscription it would be really good We

Response from RepairDesk of RepairDesk

Replied February 2019

Hello Dan, Thank you for the wonderful review! We really appreciate how awesome you've been. It is so nice to hear that you've had a great experience with our customer service & that you consider RepairDesk to be a highly sophisticated program. We work hard to make sure that our software never feels too complicated or counterproductive, and our support team never feels out of reach for any queries that you may have. Currently, we haven't explored the idea of putting out a lifetime purchase option, but until we get around to it, you can always go for our yearly subscription so you don't have to worry about immediate payments. Thanks again for your kind word. You're awesome!

January 2018

Basel from Unique Geek

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Amazing Software! Great Features! Help our business to move to the next level!!!

I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

Pros

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company.

They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth.

RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier.

The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow.

This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results.

Thank you RepairDesk Team :-)

Cons

If there is any! 24 Hours support can FIXED it immediately.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Basel & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

June 2018

Sam from Plasma Computers

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Amazing Software, amazing customer support!

Pros

Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets.

Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info

Works great as a general purpose POS software as well with items having many options for each items customization.

THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

Cons

There are definitely some bugs here and there but support staff handles them very quickly.

iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Sam & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion regarding iPad app and will work on it soon. We hope to have a lasting relationship with you.

February 2019

Norma from iRepair Corp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Repair Desk is easy

Overall experience has been great. Refunds was one of my concerns since sometimes there was only one item that need to be refunded I like that I can go back and only refund the items needed.

Pros

We have used Repir Desk for a little over 2 years and it has been so easy to navigate and understand. Being able to write notes for in house is a plus. All of our repairs are done in front of the customers so this helps passing on the information to which ever tech takes care of the customer so that the customer does not need to explain over and over. Great using.

Cons

I cannot say I have any complaints to give.

Response from RepairDesk of RepairDesk

Replied March 2019

Hi Norma, Thank you for your amazing review of our software! We're always hard at work to bring the best experience to our customers, and are constantly tweaking RepairDesk to serve you better. We've got a lot more improvements to our core systems planned for this year, so if there's anything you'd like to see, you can always contact our support team for it. Thanks again for your patronage.

January 2019

Modesto from Dr Phone Fix Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Very Dedicated Staff and Easy to use software

To support team, just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

Pros

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Cons

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Response from RepairDesk of RepairDesk

Replied February 2019

Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.

August 2018

Nephi from Phone Cloud

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Review from New Zealand

It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information.

Pros

POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software.

Cons

Speed can be slow, not the best for busy periods. We have fibre.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

February 2019

Joseph from JustPlainTech Limited - JPT Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

RepairDesk is the best software for any cellphone repair shop

Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes

Pros

With the ability to provide portal access to larger customers (B2B),
Online booking widget for our website,
integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities

Cons

We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as.
if we had the ability to group multiple invoices for multiple repairs with larger customers,
Provide an automatic completion date for tickets (Ticket Closed Date)
And receive notifications when a customer comments on a ticket via the portal with there user name

Response from RepairDesk of RepairDesk

Replied March 2019

Hi Joseph, Thank you so much for your amazing review. We're very happy to learn that RepairDesk has been a great experience for you so far. Our team strongly believes in providing as much value to our customers as possible, and we're always working to bring the sort of improvements you'd love to see to our system. If there's anything you'd like to see added, you can always get in touch with our support team and they would be happy to take your request. Thanks for being awesome!

August 2016

Michael from Mick's Phone Repair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2016

Brilliant Software

Very nice software to use. We use it in my repair shop. Very handy for keeping track of almost everything. Constantly adding new features and perks. When they have time - they listen to customers input and impliment features requested by the common majority. There is a great support forum for issues, FAQ and requests for changes to the software. In short... brilliant software!

Pros

Ease of use at POS
Being able to track all repairs in store easily
Constant improvements
Website widgets for tracking repairs and instant quotes

Cons

Not everything is absolutely perfect - mostly cosmetic. (Eg. Spelling errors, layout, etc)
POS has no customer rewards programs or support for us to add our own
No android app available
Monthly fee is a little high in Australian Dollars but is still worth it

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Michael & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion & will work on it soon. We hope to have a lasting relationship with you.

August 2018

Jon from Lund-Tech

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money