Restaurant Manager POS Software

3.53 / 5 (30)

About Restaurant Manager POS


Restaurant Manager is a flagship POS system from ASI that can be tailored to be used in any kind of dining or food service environment, including fine dining and table service restaurants, quick service, takeout and delivery, as well as bars and nightclubs.

Restaurant Manager users have access to a variety of applications that were designed to streamline the day-to-day activities of hospitality establishments while addressing the challenges these professionals face every day. These include mobile and cloud-based tools for remote management, fully integrated online ordering, customer loyalty programs and more.

Restaurant Manager’s mobile solutions, RM Handheld, RM Kiosk, and RM Tablet offer wireless tableside ordering and payment processing on an iPod touch, iPad, Android or Windows tablets.

Restaurant Manager integrates with a number of peripheral devices, from printers and scanners to scales, cash drawers, kitchen display units and more. The solution also interfaces directly with other enterprise systems, including accounting software, credit card processing services and front desk applications.



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Supported Operating System(s):

Mac OS, Windows 8, Windows 10

30 Reviews of Restaurant Manager POS

Average User Ratings

Overall

3.53 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(5)

4 stars

(14)

3 stars

(5)

2 stars

(2)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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June 2017

Jamie from Benchmark Nashville Bar and Grill

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

June 2017

Restaurant Manager is solid for a Bar/Restaurant Environment

If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Pros

Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Cons

Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

February 2017

Krista from Donato's Italian

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Restaurant Manager POS

Great feature rich POS system at an affordable price.

Pros

Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants.

Cons

I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting.

February 2018

Hesham from Rania Properties

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

It was great experience

Pros

This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Cons

The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

September 2018

john from New york pizzeria

Company Size: 51-200 employees

Review Source


Ease-of-use

2.0

Customer support

1.0

Functionality

2.0

September 2018

Restaurant Manager need to get in to the 21 century ....

Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Pros

The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Cons

The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Restaurant Manager

Pros

I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days.

Cons

It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble.

December 2017

Rodel from Horizon Hospitality

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

December 2017

Functional

Pros

All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant.

Cons

Connectivity to handheld devices are limited.
Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US.

August 2018

mohamed from crystal mind

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

August 2018

RM Review

my overall experience is good and iam looking forward for more from RM

Pros

reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want

Cons

loyalty program is very weak you need to improve way more than the current one its very limited

December 2017

Dario from Harvest Moon Brewery/Cafe

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

December 2017

Good Software Functionality - Average Value

Pros

Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments.

Cons

Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money.

October 2018

Sally from merion cricket club

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

October 2018

restaurant manager

Pros

it is simple and very straightforward for anyone new starting out with using this software

Cons

there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time

April 2019

Brandyn from lil baci good food inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

April 2019

powerful back end but has flaws

Pros

great reporting functions + labour tracking.

Cons

no ability to have pos not be connected to the server. if there's any blip in the network connection, your system is down.

May 2018

Vincent from Hayer Bishan Singh & Sons Ltd

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Restaurant Management POS

Pros

The inventory feature is very helpful, I can track my stock lead levels and keep track on the items that sell.

Cons

Updating the prices and adding new menu items requires highly computer proficient personnel. Can not stop staff members from over charging clients. for example adding extra drinks on client bills.

April 2017

Chris from Computer Wizards

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use