ShopKeep

4.28 / 5 (663) FrontRunners

Our advisors have recommended this product 101 times in the last 30 days

About ShopKeep

ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working ho...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

661 Reviews of ShopKeep

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(387)

387

4 stars

(169)

169

3 stars

(44)

44

2 stars

(25)

25

1 stars

(38)

38

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 661 results

June 2019

Angie from Wonderland Emporium

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Reasons for Choosing ShopKeep

Because they had no issues with the type of inventory we chose to carry.

October 2019

David from Worcester Railers

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2019

Good System For Smaller Minor League Sports Teams

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pros

Great back of the house inventory system. Lots of viewable sales reports. Easy to use and clean POS. Dozens of Hot Keys available for POS Immediate register updates and syncing with back of house. Good customer support system

Cons

In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Reasons for Choosing ShopKeep

Retail Pro and Revel offer a little more, but are much more expensive. ShopKeep has a much better back of house inventory system compared to Square. ShopKeep seems to be designed by people that know retail, while Square sometimes does not.

January 2020

Charleen from So Olive

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2020

Cost of Goods Sold not included in Quickbooks Integration

Overall, it has been good except for the QuickBooks Integration.

Pros

I like how easy it is to use and for anyone to learn. I also like how quickly it updates information from Backoffice to the iPad.

Cons

We've been using ShopKeep for 5 years now. During those 5 years, we've been using a third party app called Shogo that would take our sales, including Cost of Goods Sold (COGS) from ShopKeep and post it into QuickBooks. I have recently upgraded my plan because ShopKeep now integrates directly with QuickBooks, and I had dropped Shogo. Huge mistake! ShopKeep does not have COGS mapped to QuickBooks. That's like washing your hair without shampoo. For every sale, cost of goods sold needs to be booked at the same time or your profit margins are off. I find it ridiculous that they didn't think to include it as part of the integration. So if you want Cost of Goods Sold posted into QuickBooks you will have to manually do a journal entry.

Reasons for Choosing ShopKeep

It included raw goods as part of the inventory.

November 2019

Denise from Private Gallery Boutiques

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons

I know this sounds crazy but I really don't have any negatives with this system.

Reasons for Choosing ShopKeep

Clover seemed to be geared more toward restaurants and their fees were higher. Shopify was more expensive. I got a much better rate for my credit cards with ShopKeep. The people are always so helpful and really go above and beyond. If someone didn't know the answer to my question they would find out and get back to me. Rep was key to getting everything set up and running and how best to apply it to my business. It was like speaking with a friend. She was amazing. She would always contact me when something new would come out if she thought it would benefit me and my company. ShopKeep is thorough, user friendly, and provides a plethora of information that is helpful with running my business. Sounds silly but ShopKeep feels like family! They treat me like they would want to be treated and it doesn't get any better than that in my book. I have been in business for 25 years and have never experienced anything like it! Thank you for this opportunity to share my experience!

August 2019

Scott from Maryland Estate Treasures

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

August 2019

I was a bit disappointed

The inventory issues were dealt with but the lack of solid integration between the POS and Clover was a killer. I had called several times begging for them to fix the problems. After the last one, I investigated other options. While my current POS is not quite as slick looking, it is functional. Their phone support people were nice and helpful to a point, but this issue with the Clover integration cost me money in lost charges.

Pros

It was easy to set up and the use of an iPad as a POS terminal was nice. The use of the Clover systems was nice except for the problems.

Cons

Where to begin: Inventory management is very basic. If you have a varied or a lot of variations in your inventory, this is not the software for you. Because of that, the labeling system is nearly worthless. Finally, and the reason I stopped using ShopKeep, the integration with the iPad POS and the Clover terminal was flakey. At least once per week, the Clover would appear "stuck." Transactions would go through, it could be verified on the Clover, then a void receipt would print from the Clover when a restart was tried. I lost a few credit card transactions this way. My theory it is because of the nature of the wireless communications. What's funny is the clover could have been hardwired to the network but ShopKeep doesn't do that. I tried to explain to the CSR that it could help but received no response.

Reasons for Choosing ShopKeep

While using Square for mobile payments, Square started to question my transactions. I had a good show one weekend and they threatened to cut me off. There were also reports they did the same to other vendors during Black Friday. I could not take that chance.