About ShopKeep

ShopKeep By Lightspeed is an iPad and Android POS system for retail businesses, restaurants, bars, franchises and quick-serve businesses. The POS software offers a touch screen interface, when used on an iPad or Android tablet device, which allows users to add and remove orders from wish lists. Users can also scan barcodes using barcode scanner hardware in order to add items to the shopping cart and facilitate inventory management. Other inventory management and inventory tracking tools within the POS software include SKU management, re-order management, and the ability to add a new inventory item manually.

ShopKeep By Lightspeed offers a built-in register to keep track of checks and payments. Users can main...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

684 Reviews of ShopKeep

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(391)

391

4 stars

(170)

170

3 stars

(49)

49

2 stars

(28)

28

1 stars

(46)

46

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 684 results

June 2019

Angie from Wonderland Emporium

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Reasons for Choosing ShopKeep

Because they had no issues with the type of inventory we chose to carry.

Reasons for Switching to ShopKeep

Square stopped service because they decided we were a high risk company based on a catagory of items we carried even though those items were on considered illegal by the US government.

November 2019

Denise from Private Gallery Boutiques

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons

I know this sounds crazy but I really don't have any negatives with this system.

Reasons for Choosing ShopKeep

Clover seemed to be geared more toward restaurants and their fees were higher. Shopify was more expensive. I got a much better rate for my credit cards with ShopKeep. The people are always so helpful and really go above and beyond. If someone didn't know the answer to my question they would find out and get back to me. Rep was key to getting everything set up and running and how best to apply it to my business. It was like speaking with a friend. She was amazing. She would always contact me when something new would come out if she thought it would benefit me and my company. ShopKeep is thorough, user friendly, and provides a plethora of information that is helpful with running my business. Sounds silly but ShopKeep feels like family! They treat me like they would want to be treated and it doesn't get any better than that in my book. I have been in business for 25 years and have never experienced anything like it! Thank you for this opportunity to share my experience!

Reasons for Switching to ShopKeep

Outdated and also extremely time-consuming.

December 2020

Alan from Oasis Cafe LLC

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Excellent business responsive company

Excellent customer service, easy to access them for help, always available 24/7

Pros

Relable, easy to develop and use, great tech and customer service response.

Cons

Initial card reader would not work on Gift Cards - had to upgrade to another card reader

Reasons for Choosing ShopKeep

better customer service

Reasons for Switching to ShopKeep

Overcharging by Clover, and poor Clover response - impossible to get through to customer service, no service on week ends.

May 2017

Kevin from Copy Center

Company Size: 2-10 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2017

SALES TAX NIGHTMARE!

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.

Pros

Calculated sales tax correctly until latest update. Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

Cons

DO NOT USE SHOPKEEP They have a new update to the sales tax calculations. We are a print shop and sell .10 copies and .05 cents special paper. I rang up 500 color copies @.20 total is $100 State sales tax is 8.25% Most people could add the sales tax in their head for this amount.....Total should be $108.25 Well guess what good ol Shopkeep says on the iPad??? $110 How can you charge a customer $110 on a $100 taxable sale at 8.25? That is illegal to over charge a customer on sales tax. Shopkeeps response is the engineers set up the sales tax to calc on each line item. So that means .02 cents tax which is rounded up. 500 x .02 is $10. Because Shopkeep fails to program the software better I just overcharged customer $1.75 Shopkeep has the worst customer service. They have no management and when I called to ask how to fix sales tax, they sent me to someone named Craig to cancel service. 3 days after cancelling service they will lock you out of the back office. Shopkeep is the biggest scam to the customer ever. I set up Square account and it adds sales tax perfectly. If Shopkeep can't figure out how to calculate sales tax - why would any business use them? I suggest every business should ring up a bunch of sample orders and watch the sales tax go wildly off. The poor CEO of Shopkeep is going to get canned fast if he allows sales tax errors system wide. Fix your sales tax Shopkeep!

Response from ShopKeep

Replied June 2017

Hi Kevin, I'm on the Product team at ShopKeep and saw your feedback related to how we calculate tax. I wanted to provide a response so that you understood our stance and why this an improvement. We've progressed from calculating tax on the subtotal to the more modern per-unit tax calculation which provides better accuracy. This is the recommendation of the Streamlined Sales Tax (SST) governing board's recommendation, which is the body that assists states to administer a simpler and more uniform sales and use tax system. The SST also states that both methods of tax accounting are acceptable, even though per-unit is preferred, as long as practiced consistently. I hope that helps. We very much appreciate the feedback. Best, Hank

November 2020

Tracy from Bee One Studios

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

November 2020

Great Apple POS

Overall experience with shopkeep is positive after switching from another POS system for small Business.

Pros

Great Apple iPad Pos system Shopkeep is ideal for small businesses that have a storefront and small to medium items to sell. It works quickly with less glitches than many other small business POS solutions. Keeps tabs on inventory, hours, customer emails and can be quickly linked to Quickbooks for accurate tax accounting. After having tried several POS systems for mine and my husband's small businesses over the years-this one is the most effective. I really like the inventory setup. It can be customized and is colorful so you can quickly pick items for sale for smooth transactions. It also allows for easy reordering of inventory when items are almost out of stock. A big plus is that it takes major credit cards without huge extra transaction fees.

Cons

The only downside is cost as the software, apple phones and tablets can be expensive if just starting up.

Reasons for Switching to ShopKeep

While MindBody is good POS system for client services such as massage or yoga classes when I began selling more small items like jewelry and tshirts a more time effective system was needed.