Silverware Avrio Software
SilverWare Avrio POS is a cloud-based point of sale retail and hospitality solution designed for all types of companies in the hospitality industry. This point of sale solution includes customer relationship management tools, real-time reports and analytics, inventory management, and labor and time management to improve efficiency and communication.
The mobile-ordering solution offers real-time updates and integration with different devices. Customers can use their own device to view menus (including detailed pictures and descriptions) and even place orders. SilverWare bar and nightclubs feature drag and drop functionality, reorder button and more. The mobile table-side ordering focuses on sending orders generated from the customer tablet or phone from the table to the appropriate kitchen and bar printer, printing the check from the device and updating the POS on a real-time basis. SilverWare Avrio POS is also suitable for other in an array of industries such as museums, parks, zoos, bars, nightclubs and restaurants.
The solution is compatible with Android and iOS-based devices.
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Table service pos -
Service solution -
Bar and nightclub solution -
Customer ordering solution
Supported Operating System(s):
Web browser (OS agnostic), Windows 8
5 Reviews of Silverware Avrio
Ryan from Country Kitchen
Specialty: Restaurant
Employees number: 11-50 employees
July 2018
July 2018
Worst POS ever (Don't mean Point of Sale)
I wouldn't use this system if they gave it to me free of charge for life!
Pros
Can't say there are any. Its not up and working enough to see the up side. Not user friendly charges and discounts don't work like they're suppose to and the techs know less about it then I do.
Cons
We've had this system for just over a year and I'm spending 22k on a new system just to get rid of it and be done. I called tech support last month 47 times for issues alone. When you do call its not uncommon to wast 40 mins just to reach a tech. Most of the time they say they can't do anything until business hours. Our system has stopped taking credit cards twice for a week at a time. It doesn't work offline like its suppose to. We have total system crashes multiple times a day. They are rude when you want them to do something about it. STAY AWAY!! Promise best decision you could make!
Mark from Austin's
Specialty: Restaurant
Employees number: 11-50 employees
October 2017
October 2017
The wort Support I have ever received from ANY company in my life
This company is so so frustrating that my investment after 3 years I am throwing in the garbage!
Pros
when it works it works good, after the new updates happened and they could not update my system every thing went crazy, they kept telling me to call the call center and they can never fix it, they refuse to send a tech on site.
Cons
Cant get an on site visit for any problems, call center is in Canada and even if they can't fix the problems they charge you for wasting your time.
James from hospitality
Specialty: Restaurant
Employees number: 11-50 employees
May 2017
May 2017
terrible customer support
Cons
Silverware has good equipment but a questionable support system. Nothing is their problem, and if the update they do can't fix the problem they still charge you for their failed service. All they want is for you to take out an inflated service contract that still doesn't cover everything that can & will go wrong. Do not give them your credit card for support over the phone, if there is a problem & they can't fix their solution is to take the money out of your credit card & therefore FU. Great business model. I TRIED TO TALK TO THE PRESIDENT OF THE COMPANY but his son wouldn't have him call me. I made a big mistake buying Silverware. Never again.
William from Adventure Communications
Specialty: e-Commerce
December 2014
December 2014
Impressions
Likes Best
I like the simplicity, the ease of operation, the low cost, and its many features.
Likes Least
It has limitations and other technical issues that are not widely known or understood.
Recommendations
Make operations instructions more clear; continue to update and add features.
Lee from Docs New York bagels/ nites
June 2018
June 2018
Sounds good, way to difficult to change prices add or subtract items. Customer support LOL in que
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I learned what POS system I don't want
Pros
No very much, it is all in black if that helps I personally wish I had chosen a different system. It is very difficult to learn. Customer support is a joke and training is aweful. No book you must go on line and download it and print it up You would think a Manuel should be included
Cons
Not user friendly very difficult to learn and not user friendly the lust goes on and on it is one of the biggest mistakes I have made when it comes to a PIS system.
