terrible customer support

Cons

Silverware has good equipment but a questionable support system. Nothing is their problem, and if the update they do can't fix the problem they still charge you for their failed service. All they want is for you to take out an inflated service contract that still doesn't cover everything that can & will go wrong. Do not give them your credit card for support over the phone, if there is a problem & they can't fix their solution is to take the money out of your credit card & therefore FU. Great business model. I TRIED TO TALK TO THE PRESIDENT OF THE COMPANY but his son wouldn't have him call me. I made a big mistake buying Silverware. Never again.

Worst POS ever (Don't mean Point of Sale)

I wouldn't use this system if they gave it to me free of charge for life!

Pros

Can't say there are any. Its not up and working enough to see the up side. Not user friendly charges and discounts don't work like they're suppose to and the techs know less about it then I do.

Cons

We've had this system for just over a year and I'm spending 22k on a new system just to get rid of it and be done. I called tech support last month 47 times for issues alone. When you do call its not uncommon to wast 40 mins just to reach a tech. Most of the time they say they can't do anything until business hours. Our system has stopped taking credit cards twice for a week at a time. It doesn't work offline like its suppose to. We have total system crashes multiple times a day. They are rude when you want them to do something about it. STAY AWAY!! Promise best decision you could make!

The wort Support I have ever received from ANY company in my life

This company is so so frustrating that my investment after 3 years I am throwing in the garbage!

Pros

when it works it works good, after the new updates happened and they could not update my system every thing went crazy, they kept telling me to call the call center and they can never fix it, they refuse to send a tech on site.

Cons

Cant get an on site visit for any problems, call center is in Canada and even if they can't fix the problems they charge you for wasting your time.

Sounds good, way to difficult to change prices add or subtract items. Customer support LOL in que

I learned what POS system I don't want

Pros

No very much, it is all in black if that helps I personally wish I had chosen a different system. It is very difficult to learn. Customer support is a joke and training is aweful. No book you must go on line and download it and print it up You would think a Manuel should be included

Cons

Not user friendly very difficult to learn and not user friendly the lust goes on and on it is one of the biggest mistakes I have made when it comes to a PIS system.

Impressions

Pros

I like the simplicity, the ease of operation, the low cost, and its many features.

Cons

It has limitations and other technical issues that are not widely known or understood.