Smartwerks USA Retail Software

The program is affordable.The support team is outstanding especially Sharon the training coordinator, she is concerned, very professional , super available and , detail oriented and above allvery patient.

Pros

User friendly , great support personnel , logical set up, affordable and above all we are receiving comprehensive training.

Cons

wish the invoice was more flexible , need more room to add our detailed conditions of sale and store policies.

Pros

These days, finding simplicity is desired greatly. they have found a way to delegate the tedious task

Cons

These days, finding simplicity is desired greatly. they have found a way to delegate the tedious task

Pros

This software is new to us, and of course we love to track all the numbers in our business. Smartwerks makes it simple to see what we have on hand, on order, and what was sold, to who, when and for how much. Plus we are building a history/base of customers for ease during repeat sales and future promotions. We are only using the Inventory/Sales portion of the software so far, can't wait to get into the accounting end. Customer support is excellent during the learning curve.

Cons

Hard to answer this one, but being a novice (from old world pen and paper days) user-friendliness would be about the only Con so far. I feel like a pain sometimes asking customer support for help to know how to fix a mistake I made, or a customer caused due to their situation or a change of mind.

I am a very happy customer. As with any program, there are always things that you "wish" that they did. It's impossible to find one that is absolutely perfect, but I can tell you that this one is as close to perfect as it can be! They listen to my needs, help every single time I reach out, and are working to create new things that will help me even more. My suggestion is not to even waste time looking at the other options. Let them do a demo for you and you see all that you need!

Pros

Any system has a learning curve, but this one is really intuitive and easy to understand. Clearly they made it as user friendly as possible.
The customer service is beyond extraordinary. The training has been the best that I've ever received with ANY platform that I've ever used.
The program thinks of everything. Once it is all understood and up and running, it literally does everything any business owner could possibly want or need. This includes the accounting end, which tracks everything for you. It's just so easy to use!!
The cost is super competitive. I have a very specialized type of business and priced all of their competitors. They were HANDS DOWN the most cost effective, which is shocking, based on all of the features that they offer for the money! I'm beyond pleased!

Highly recommended for anyone looking for a reliable and affordable POS system.

Pros

It has all the important features a small or medium size business such as my would need. Mattress Savvy signed up with Smartwerks two years ago and it's been completely reliable and affordable. I am also pleased to see that the programmers are willing to listen to ideas and experiences of the customers, when it comes to requesting certain features be added to the software it definitely builds confidence knowing the company is there beside you every steep of the way.

Cons

I would love to be able to, switch between Transaction Type WO (work order) Take With or Delivery even after ticket is created, for example some customers change their mind and decide to pick up the order instead of having it delivered after ticket is created, but I don't believe switching the Transaction Type is possible once ticket is created.

Overall we are happy with the product and service we are receiving. The pricing for the service is very competitive which we love.

Pros

I love the easy to use software program. Training our team once we converted was a breeze. It's also great having the ability to log into the cloud to check on sales while I am away traveling on business.

Cons

The system could use more detailed sales reporting tools and should be more simplified to adjust line item pricing to process refunds

I would never be able to recommend this company and we intend to switch to something else soon.

Pros

Monthly cost & start up fees are relatively low. Cloud-based software works on multiple platforms, not just tablets.

Cons

Inventory system is way too complicated, often inaccurate & frustrating - it takes forever to enter new items, so unless you plan on carrying the exact same merchandise forever, you will be struggling any time you get new things in. Customer service is lacking - almost every time we contact them with an issue they claim no one has ever had that problem before and then they blame our equipment/internet for the problem (until they figure out what it actually is).

Easy to use and the price is right for the cloud system.

Pros

Affordable, Cloud system available, you can use anywhere, Good support team, reliable

Cons

Too much work when you have to change a sales invoice or do an exchange.
Seems like these no easy way to do a inventory if your products and mixed together

Advice to Others

Do a demo and see if the system works for you

From day one everything has been great. The product is great and the customer service is the same. The representative is always there to help navigate through issues and they are more than happy to help.

Pros

Ease of use and the EZ sales app. With any smart device, you can do a sale in the field. It's great for my company and very convenient.

Cons

There really are none. Anytime you have an issue they do what they can to help and actually change the program to help meet your company needs. It's awesome.

Advice to Others

Stop shopping and buy this product.

I have been using Smarkwerks since 2010 when it was in its infancy. Although, at that time it was somewhat limited in functionality, I chose to switch from Quickbooks to Smartwerks because I liked the program’s interface and after talking to them, I knew that Smartwerks was dedicated to continue making many improvements to the software. I run a hearth and specialty retail store and was looking for a POS System that would take care of as much as possible, because I didn’t want to use too many different systems. Many of the other programs I looked at had a lot of features, but I didn’t like their interface and they were very expensive.
They are always adding features and Smartwerks continues to get better and better. I love the fact that I can log in from anywhere just like I was in my office. If you are looking for a POS System that has a lot of features, but won’t break the bank, you should give Smartwerks a try.

Pros

- Integrated Credit Card Processing
- Cloud base hosting so I can log in from anywhere!
- The time clock has helped me keep more accurate time for my employees
-The work order function is great for our service calls and to be able to keep notes in one central location

Cons

-Would really like to have a quote/estimate function
- I wish importing and updating inventory items was easier

Advice to Others

Smartwerks might not do every single thing you want it to, but for the price it is a great value. Plus, because they are always making updates, the few features it is missing now are probably right around the corner. It is definitely worth your time to give Smartwerks a try.

Likes Best

The software is very easy to use and to load in to the computer.

Likes Least

Sometimes when the power is out or the internet is out it is a bit of an inconvenience.

Recommendations

It does take some time in the beginning to load everything up but then its done and easy.

Likes Best

Attentive service whenever I have questions. Seem to try to adapt new ideas into the software as often as possible.

Likes Least

Just minor little issues as far as operation go, but they have fixed some and continue to work towards fixes for the others.

Recommendations

Easy to use, great service. Fairly easy to learn to use.

Likes Best

Smartwerks has made tracking our jewelry inventory hassle free! Everything is at our finger tips- inventory, customer information, vendor accounting, you name it. Everything is easily accessible on the cloud based software system! I've never been more pleased with a POS software. After 30 years of business, we are definitely sticking with Smartwerks!

Likes Least

We would like the software to include a customer "Wish List" section.

Recommendations

Smartwerks went out of their way to train our company with the software. The tech support department is available 24/7. They have helped us solve any issue or answer any question swiftly without the headache hassle you expect when calling a Tech Line.

Likes Best

Our sales have increased as our staff can now see inventories across multiple locations, giving them the ability to close the sale and meet customer needs. It is easy to learn and train sales people on the ease of use. Support staff has been excellent to work with and very responsive.

Likes Least

Compatability with financing companies so customer information only has to be entered once.

Recommendations

Try it. Make sure you have step by step instructions for your sales people, use the training tools. It make adoption much faster and pleasant.

Likes Best

The system is easy to use and is quick. So you can checkout multiple customers fast. Set-up and training was not difficult.

Likes Least

My only wish is that you could integrate any credit card company at checkout (you can use whatever company you want but would need a separate credit card terminal). So it takes one extra step and a couple of more seconds.

Recommendations

Look for how easy is it to set-up, how much training will we receive, and is there a cost for upgrades.

Likes Best

They are very helpful when it comes to any type of support you may need regarding the program.

Likes Least

I've been using Smartwerks since my shop opened 7 months ago and I haven't ran into anything I don't like about the product. Any area I can't figure out on my own customer care always makes sure I get a full understanding of the feature.

Recommendations

Give Smartwerks a try very easy to use software and their customer care is very helpful with any support you may need.

Likes Best

The staff is very friendly and helpful. The software is very robust and a great price.

Likes Least

I have no negative comments about this company.

Recommendations

When I was in the market for a POS system 2 years ago, I looked into a few vendors and came across Smartwerks. It was easy to make my decision. If you are in the market for a POS system, give them a call and they will for sure win your business.

Likes Best

I am able to adjust it to fit my businesses perfectly.

Likes Least

They have great ideas yet implementing them seem a little slow at times.
Yet, I have to have things yesterday.

Recommendations

The company supports you every step of the way. I never have to wait long for an answer.

Likes Best

We were looking to computerize the inventory/POS functions for a small Judaica Shop that resides inside The Community Synagogue in Port Washington, NY. The shop sells various religious and holiday items to the synagogue members and is staffed by volunteers (who have day jobs). We were looking for a system that was straightforward, easy to use and "sized right" for our small shop. From our very first conversation with the sales team at Smartwerks, they understood our needs, our inexperience with a computerized system and our budget constraints. He was very patient with us as we ask numerous questions, but we realized quickly that this simple yet effective system was the right choice for us. Our dealings with Smartwerks have been smooth and pleasant. Our account executive has been very responsive to our questions and the staff is always willing to provide guidance and answers to our various "start up" issues.

Likes Least

We have not had any profound negative dealings with the vendor. Two "wish list" items relating to the Smarkwerks product are:
1. The ability to put two prices on the sales tickets: an MSRP and "our price." Because we discount most items in the shop, we would like to highlight that discount either on the sales ticket or the sales receipt.
2. Be able to print more reports from the system, most notably the "Advanced Item Search". This is such a great report and it would be made even more valuable if it could be printed and used as a reference when reviewing the stock on the shelves.

Recommendations

I think that each potential client has unique needs. It's important to make a list of these special considerations and make sure that any potential software provider is adequately providing solutions to your issues. We were interested in a system that is simple and easy to learn.

Likes Best

For people that are detail oriented, this system offers quite a bit on the back end for reporting and accounting, and paired with the excellent support they offer as a whole the program works great for us. Many software companies have a tendency to make people feel inferior because of their vast knowledge of computers, but this is not something you have to worry about with the people at Smartwerks.

Likes Least

There are a few small things that bother me about the system. For example, using most of the search functions you have to physically click on the search button instead of typing what you're looking for and hitting the enter key.

Recommendations

If you're using a point of sales company now, and you like the features it has but are not satisfied with the service that you recieve, smartwerks is right for you. If you're using a point of sales company now and it does not give you the inventory control or reporting features you need, smartwerks is right for you.