





Sales orders






Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10About Smartwerks_USA
Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sale and accounting, purchase order management, inventory management and checkout.
Transactions and reports are updated in real time, and reports can be exported as PDFs and emailed as attachments. Inventory can be imported from a user’s spreadsheet and items can be bar coded for checkout. A referral program tool encourages word of mouth marketing from customers.
Users can adjust the general ledger to their companies’ specifications. As a cloud-based application Smartwerks_USA is accessible in multiple locations. Ow...
Sales orders
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2020
Michelle from Naturepedic Organic Mattress Gallery Dallas
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Amazing Customer Service
My overall experience has been awesome! The customer service has been outstanding. [SENSITIVE CONTENT HIDDEN] is a tremendous asset at Smartwerks. She not only made the transition easy she continuously helps to solve problems and guide us to get the best use of the product.
Pros
The customization of this product was great! I had specific needs for multiple locations that so far no other software has been able to do.
Cons
I would love to see a report that specifically lets you see all PO's past and open. The integration was smooth and easy.
Reasons for Choosing Smartwerks_USA
The customization and inventory system were key in making my decision. The price was also very competitive. I felt like it was a good value for what I needed.
Reasons for Switching to Smartwerks_USA
The previous product could not fit all of my needs. Especially where inventory in multiple locations was concerned.
September 2017
Zane from Mattress Savvy
Company Size: 2-10 employees
Industry: Furniture
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2017
Finally an affordable and reliable POS for my Mattress business.
Highly recommended for anyone looking for a reliable and affordable POS system.
Pros
It has all the important features a small or medium size business such as my would need. Mattress Savvy signed up with Smartwerks two years ago and it's been completely reliable and affordable. I am also pleased to see that the programmers are willing to listen to ideas and experiences of the customers, when it comes to requesting certain features be added to the software it definitely builds confidence knowing the company is there beside you every steep of the way.
Cons
I would love to be able to, switch between Transaction Type WO (work order) Take With or Delivery even after ticket is created, for example some customers change their mind and decide to pick up the order instead of having it delivered after ticket is created, but I don't believe switching the Transaction Type is possible once ticket is created.
April 2019
Ed from Hamilton Computer Service
Company Size: 11-50 employees
Industry: Information Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
April 2019
Not feeling very smart after using
Before selecting this product make sure it is for you as in our situation it was the wrong choice for our needs.
Pros
Cloud based is a plus. Not really any other benefit that I can point out besides this.
Cons
We were told yes you can only to find out a lot of features we want that no you can not. We ended up switching off this solution as it often would lag sometimes seemed at lunchtime when we were buy would be next to none functional.
July 2015
Ann from The Community Synagogue, Port Washington, NY
Industry: Retail
Time Used: Less than 6 months
Ease-of-use
4.0
Customer support
4.0
Functionality
5.0
July 2015
POS System Newbies Have Awesome Experience with Smartwerks!
Pros
We were looking to computerize the inventory/POS functions for a small Judaica Shop that resides inside The Community Synagogue in Port Washington, NY. The shop sells various religious and holiday items to the synagogue members and is staffed by volunteers (who have day jobs). We were looking for a system that was straightforward, easy to use and "sized right" for our small shop. From our very first conversation with the sales team at Smartwerks, they understood our needs, our inexperience with a computerized system and our budget constraints. He was very patient with us as we ask numerous questions, but we realized quickly that this simple yet effective system was the right choice for us. Our dealings with Smartwerks have been smooth and pleasant. Our account executive has been very responsive to our questions and the staff is always willing to provide guidance and answers to our various "start up" issues.
Cons
We have not had any profound negative dealings with the vendor. Two "wish list" items relating to the Smarkwerks product are: 1. The ability to put two prices on the sales tickets: an MSRP and "our price." Because we discount most items in the shop, we would like to highlight that discount either on the sales ticket or the sales receipt. 2. Be able to print more reports from the system, most notably the "Advanced Item Search". This is such a great report and it would be made even more valuable if it could be printed and used as a reference when reviewing the stock on the shelves.
October 2016
Brian from Eased Edges
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
Great Value and Continualy Making Improvements
I have been using Smarkwerks since 2010 when it was in its infancy. Although, at that time it was somewhat limited in functionality, I chose to switch from Quickbooks to Smartwerks because I liked the program’s interface and after talking to them, I knew that Smartwerks was dedicated to continue making many improvements to the software. I run a hearth and specialty retail store and was looking for a POS System that would take care of as much as possible, because I didn’t want to use too many different systems. Many of the other programs I looked at had a lot of features, but I didn’t like their interface and they were very expensive. They are always adding features and Smartwerks continues to get better and better. I love the fact that I can log in from anywhere just like I was in my office. If you are looking for a POS System that has a lot of features, but won’t break the bank, you should give Smartwerks a try.
Pros
- Integrated Credit Card Processing - Cloud base hosting so I can log in from anywhere! - The time clock has helped me keep more accurate time for my employees -The work order function is great for our service calls and to be able to keep notes in one central location
Cons
-Would really like to have a quote/estimate function - I wish importing and updating inventory items was easier